I'm new to Rockford and was hesitant to have to bring my Mercedes to a new dealership but Napleton…read morewas very welcoming. Fast service to help me with a nail in my tire; explained my options and was knowledgeable about what was needed for my Mercedes GLC 300.

why one star, because I can't give zero, and if you will read the text exchange with the Sales…read moreMANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is bullshit I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount Wtf my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your "WTF" had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won't have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It's clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won't come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains....

I have been going here for years! Best shop I've been to never feel like I'm forced to do anything…read moreI don't need. I'm always satisfied with the service and explanation of the service and why it's needed. Never have I once been told to do anything I didn't need will never go anywhere else

I have been going to Guarantee Auto for years now and have had nothing but great experiences with…read morethem. They are professional, and get the job done. I can strongly recommend them to anyone,

Mark's got me in last minute and they did a great job! Nice staff and waiting room. Good…read morecommunication overall service! They have good prices for what they offer.

I've been a repeat customer of Mark's Auto in Loves Park, IL for the past several years. The work…read morethey have done have included brakes, wheel bearings, catalytic converter concerns, oil changes, etc. They have done an excellent job every time! Their customer service is amazing, as they have dedicated staff who are pleasant to work with and are concerned about getting the job done right the first time. Their business sends out occasional coupons for discounted rates, which also adds to the value of their work. They are a 5 Star business!

First, let me start of by saying they did not ask me to write this review. VinGogh truly saved the…read moreday and went the extra mile after a nearby "15 minute oil change" shop drained my CVT transmission fluid instead of engine oil. Very knowledgeable, nice, and easy to talk to staff that made a crummy situation way better. Great documentation with excellent communication and a very fast turnaround to top it off. they stayed late and had it all done very quickly for something so short notice. They even took a very noticeable collision dent out of my front bumper free of charge! I'm not saying expect free repairs, but they're great people who get the job done right. Couldn't be happier given the circumstances and I will definitely be taking my business here again.

Shayne and Keri are amazing! They're quick to get you scheduled when is convenient for you (nights…read moreand weekends are a huge bonus for those of us that work normal 9-5's), quotes have always been accurate, and everything they've fixed for me over the years has held up great. Pricing is spot-on, you get exactly what you go for with no pressure to do anything extra. Shayne has replaced alternators, sway bar links, brakes, rotors, exhaust parts, etc on a few of my vehicles & I don't trust anyone else. Overall the best folks to bring your ride to.

I have had two dealings with this auto repair shop in the last two years , and have had…read moredisappointing out comes on both occasions. Shoody brake job on a Friday night, get the car outta here so we can close type of work. P0700 code that I spent over $500.00 on and car still does same thing. Took it back and they will not stand behind there work. If someone says this is whats wrong with your car and this is what it costs to get it fixed . Then won't stand behind there work? AVOID AVOID AVOID.

A simple mind works in simple ways. I have been trusting L & M Garage to trouble shoot and repair…read moremy vehicles for many years. They are up front with a cost estimate baring any unseen circumstances. They will go into great detail on your problem explain what has to be done and show you your old parts and how they have worn out. A very busy place so stop and make an appointment for repairs.

TJ's is honest and reliable at a reasonable price. There are some issues they are unable to address…read more(body work, computer issues on newer cars), but they inform you of this and refer you to reputable establishments that are able to remedy the problem. I've taken my care there several times and have always been happy. There was one repair that resulted with a problem a few weeks later; however I don't believe it was their fault and they fixed it free of charge.

Great service. Tim and his crew know cars well and was able to get my vehicle running well again…read more Fair prices and great service!

I really appreciate how knowledgeable and patient Tony was with me. I had some anxiety making a big…read morepurchase and he walked me thru everything. In addition, when I wasn't sure about certain features he supplied additional information and helped mak a decision a lot easier.

Service is quick and dependable! Would recommend! Service agents are professional and communicate…read morewell! The seating area is nice with a good selection of complimentary drinks and snacks. Had 3 services scheduled and in and out in 2hrs.

These guys are great!!!!! My front fender was falling off on the highway. I pulled into an auto…read moreparts place and and this super nice guy from Matco Tools suggested I follow him around the corner to 251 Automotive. I pulled up, they came out and looked, took it into the shop and fixed it in like 5 minutes, and they didn't even charge me. The tech was so nice and I am incredibly grateful. Sorry I didn't get your name but you are A ROCK STAR!!!!!!! And thank you Matco guy for the good advice. I highly recommend this place!! THANK YOU!

With used car prices being so high and a possible recession, I decided to put the money in "ole…read morereliable". Suspension work was way Over due and some other maintenance work I have been putting off, needed to be done so I could keep "her" on the road for quite a bit longer than I anticipated. I tried this shop because they are close to where I live and I wanted to walk back home after dropping it off. I have to say I was really impressed, they pulled my car in and looked the whole thing over! He showed me what he saw and how he could tell what were some of the issues were. After discussing what needed to be done and what should be done, we talked parts and prices, I had them take care of all of it since the price was right and didn't even charge a diagnostic fee!! They had "ole reliable" done in a day! It's amazing how much better she drives! Overall, impressed and very satisfied. Thanks 251!