I have gone to Guaranteed Auto and they are the very best! They are caring. They are very thorough…read moreand detailed. Excellent work. RAY REFFUE

I have been going here for years! Best shop I've been to never feel like I'm forced to do anything…read moreI don't need. I'm always satisfied with the service and explanation of the service and why it's needed. Never have I once been told to do anything I didn't need will never go anywhere else

I recently had my Audi 2014 serviced here for my engine light issues as they are my go to Auto…read moreRepair shop. They do excellent work and fair prices and have a 5 year warranty on their work I would highly recommend you going her for you automotive service needs.

I took my Chevy truck to get worked on for a oil leak, older car but my car at the end if the day,…read moreon Wednesday, got a quote back Thursday morning for $1,131, during the inspection they sent me a video of a walk around of the truck, during that process MY car was called a hunk of shit!! Terrible business, I brought it to you guys to get fixed not to be insulted! That's not proper business at all, and i wouldn't recommend them!

I'm new to Rockford and was hesitant to have to bring my Mercedes to a new dealership but Napleton…read morewas very welcoming. Fast service to help me with a nail in my tire; explained my options and was knowledgeable about what was needed for my Mercedes GLC 300.

why one star, because I can't give zero, and if you will read the text exchange with the Sales…read moreMANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is bullshit I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount Wtf my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your "WTF" had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won't have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It's clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won't come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains....

Nelsons specializes in Volkswagen repair. I brought my Jetta there for some routine maintenance…read moreand diagnostic work. I found them to be friendly, fair priced, and thorough. I will definitely be back.

You pull into Nelson's Imports, their building proudly claiming "Specializes in Audi, Volkswagen,…read morePorsche." At first, the staff seems genuine and friendly -- until you raise a valid question or concern. Then you're met with hung-up phone calls, outrage, name-calling, and even a slammed door. In January 2024, they installed an Interstate battery for me. By May, it had already gone bad. In November 2024, under warranty, they replaced it with a Duracell Gold -- which their own shop notes (and my voice recording) confirm they sourced from AutoZone. After installing it myself, I expressed concern about whether it needed coding. They offered to double-check if I brought it in, confirmed it didn't need coding, and sent me on my way. Fast-forward to this month, and that replacement battery failed testing. When I called to inquire about my warranty, I again expressed concern that the life of my battery was being affected by them not coding it into the car. Bryan hung up on me. When I called back, the shop owner, Ryan, was equally dismissive -- telling me the problem was "the way I was going about things" rather than addressing his staff's behavior. They insisted the battery had to sit on a charger for 24 hours. That "24 hours" stretched into 26+, with no proactive updates -- I had to call them. When I finally reached someone, they claimed the battery was now magically "100% good" and had "passed the load test." When I asked for proof in writing, I got more attitude, another hang-up from Bryan, and -- in person -- no greeting, just vague shop notes (no actual load-test printout), being told to "please leave," called "the rudest person" they've ever met, and having the door slammed in my face. They also tried to tell me my car wouldn't even start without the battery being coded -- which is flat-out false. I've installed and driven with an uncoded battery before; it just shortens the battery's life. The only reason they even agreed to look at my battery was because I made it clear I'd go directly to Duracell for my 3-year warranty. Between the misinformation, refusal to provide proper documentation, and unprofessional behavior from both Bryan and Ryan, I'll be taking my business -- and my warranty -- elsewhere. If this is how they "specialize" in German vehicles, yet can't even properly install and code a battery to spec, I can only imagine the quality of their bigger repairs.

This is probably one of the most HONEST repairs shops I've ever frequented.. not to mention, very…read moreexperienced mechanics.. They will get my business from here on.. If you want your car repaired right, at a reasonable price, this is the place to take it.

Could not say enough positive things about Martin Jr and Sr. I've had my son's car in their shop a…read morefew times now, and the work has been excellent, and they've gone above and beyond every time for an amazing price. We will never use another shop. As an added perk, when I took the car for a tire service, the tech made it a point to tell me that the recent exhaust work was superbly done.

First, let me start of by saying they did not ask me to write this review. VinGogh truly saved the…read moreday and went the extra mile after a nearby "15 minute oil change" shop drained my CVT transmission fluid instead of engine oil. Very knowledgeable, nice, and easy to talk to staff that made a crummy situation way better. Great documentation with excellent communication and a very fast turnaround to top it off. they stayed late and had it all done very quickly for something so short notice. They even took a very noticeable collision dent out of my front bumper free of charge! I'm not saying expect free repairs, but they're great people who get the job done right. Couldn't be happier given the circumstances and I will definitely be taking my business here again.

Shayne and Keri are amazing! They're quick to get you scheduled when is convenient for you (nights…read moreand weekends are a huge bonus for those of us that work normal 9-5's), quotes have always been accurate, and everything they've fixed for me over the years has held up great. Pricing is spot-on, you get exactly what you go for with no pressure to do anything extra. Shayne has replaced alternators, sway bar links, brakes, rotors, exhaust parts, etc on a few of my vehicles & I don't trust anyone else. Overall the best folks to bring your ride to.

I've been driving for sixty years, mostly cars that I owned myself and have , and I've been to A…read moreLOT of garages. Bove's is by far the best! Honest and totally competent. Willing to do smaller jobs most places wouldn't. Nice folks, too! I've been taking my 100,000 plus mile cars there for over for five years and I won't consider going anywhere else.

Bove has been super busy, but they still got me in within a week. They let me drop my van off the…read morenight before, so I didn't have to just leave it on the side of the road with the keys under the mat. They actually have a drop box, but since I got there right before they closed, they went ahead and put my van in the gated area for me. The next day was the repair. They diagnosed the issue quickly and still took the time to check everything else. Turned out it was a heater hose (which is pretty common in my vehicle). They had to order the part and do an oil change, but everything was done by 8 a.m. the next morning! I'm more than satisfied. Oh--and when you get your oil changed there, they give you 6 months of roadside assistance! How cool is that? The customer service is amazing--everyone's all smiles, and they don't rush you out the door. They're happy to chat or explain what's going on with your car. Amazing core values and great prices! . Just an all-around great place.

Matt, Joseph, and the rest of the staff are not only friendly, but they go WAYYY out of their way…read moreto make sure you are taken care of in an expeditious manner. A business like this, run by these kind of people means you get to go about your business with confidence, knowing that the problem you had, will not be a problem afterwards. From the moment you call to the moment you come in, to the moment you leave, you are in part of an experience where a handshake is as good as a contract. Anything spent here, is money wisely invested, in not only your vehicle's safety, but your own ease of mind. Even waiting in the waiting area is an easy thing to do. You can relax there, knowing that when you leave, there is one thing less on your plate that you have to worry about. I'm not about refuting anybody else's rating.. but I can guarantee that nothing is ever done to the vehicle without the owner's explicit consent; and is WITH the owner being advised up front if a suggested service comes with a fee. If they can't help you, they will tell you up front.. and if they can help you, you can be confident the job will be done right the first time.

I had a horrible howl coming from a front wheel. Centerway employees test drove the car and a…read morepleasant young man called and detailed all of the work that needed to be done to repair a wheel bearing. He told me how much it would cost and when it would be ready. Their mechanic fixed the problems, and the total bill, while high, was a little less than the earlier quote. Now the car purrs like a kitten!