How can I start to make this review... So I'll begin just…read morefrom the start, I bought a Chrysler Pacifica at Jeep of Chicago.. with unknown issues seems like the dealer just wanted to get the money but never made sure the car was running right,... As a new neighbor in poplar Grove I found kunes GMC, in Belvidere... Since I bought a warranty for my princess Pacifica... I took it to the shop.. Casey took it upon himself to call the warranty and make sure that they will check every item that was malfunctioning.. above All odds, he helped me prove my car had many issues when I bought it... Jeep Chicago gave me the run around .. I was very upset.. thousands of dollars I thought gone down the drain. That's when Casey stepped in and helped me prove that was not my fault and the warranty should cover most of the items . After almost a month I went to pick up my Chrysler Pacifica it now runs free as a bird, the way you should be since the beginning... Thanks to my hero Casey at kunes that helped me believe in miracles... I'm such a happy customer and will definitely come again for any other issues in any of my cars... Please come and see Casey he can work miracles of course along with his team standing behind him... I will forever be grateful for the shop and for finding people that really care about their customers... I almost felt he took care of me like if I was his daughter... More than above and beyond he is a hero in my eyes. So greatful

Never again will i purchase at Kunes. The worst dealership I've ever dealt with. After spending 30k…read moreon a vehicle. You would think they would help us with any problem we have. The excuse was always. We're under staff and we have no rental vehicles while we get our car fixed.

Great experience buying my new Jeep Cherokee Trailhawk today. Very smooth process and excellent…read moreservice! JOSE is the man if you're looking for a no-hassle laid back professional salesperson! Thanks again for your help

Whoa! These guys 1. Don't answer phones 2. Don't know how to fix cars 3. Are totally ruderead more

This dealership is very sincere and genuinely nice ! They kept it real with the price and the car…read moreis a wonder to drive . No pushy sales pitch just excellent customer service I was in and out in an hour ! I bought a Lincoln and I would recommend this place to everyone looking for a no gimmick kind of place !

Danny was a pleasure to do business with. Straight to the point without any hassle. No surprise…read morefees! I would recommend anyone to do business with Forest City Motor Company.

Yep bought a 2013 CRV drive the car 4000 miles in a year and a half. The rear frame was completely…read morerusted out and the rear end tore off. Don't recommend them they say they look over their cars but I think not. Because I also brought the car back three days later and they told me it was a front wheel bearing. But my mechanic looked at it and said it is the drive shaft bearing. Dixon did replace it but it took more than six months to repair. All I can say is he always said, "I got your number but called me once. "

WOW! What a super easy transaction. Gary was great to work with and helped me get the perfect…read morevehicle for my daughter. He now has a customer for life! Thank you!!

Am very disappointed with the Kunes Service Department. When I initially took my vehicle to them,…read moreand explained the problems, they immediately started talking "Tech Speak" trying to talk over my head. They has no idea I am an Engineer, and have almost 50 years as a Maintenance Manager and Technician in the automotive and aviation fields. When I returned their "Tech Speak" it quickly deescalated their attempt to confuse the situation (i.e. "baffle with BS"). The vehicle has only 11,000 miles on it, and is under warranty. They have no loaners available. I made an appointment to bring the vehicle in, only to be told they are "way backed up" and may not get to my car right away. Because of these things, and them thinking they had fixed it a couple times, I had to bring it back several times. They kept it over night a couple times, getting very little to nothing done the first day. They did replace a couple items, thinking they had fixed it, but to very little avail. I ended up bringing it into them half a dozen times total. Finally they tried to blame my battery for the problems. Since it was the only "Non-OEM" part in the car (I had Advance Auto replace the Mopar battery with a Die-hard AGM battery prior to deciding to bring the car into the Dealership for repair). The battery tested fine with the place I purchased it, but Kunes tried to charge me a couple hundred dollars (fully under new car warranty supposedly) claiming the battery was the problem (?!?) and outside warranty. Advance Auto was very accommodating, even though the battery tested 100%, I convinced them to give me a new one. To no surprise, the new battery changed nothing. I will say this Service Department use to be pretty good, they had a Service Manager named "Chad" back then. Apparently they lost Chad, and it appears their quality of service went with him. I ended up both going to a different Dealership Service Department in a neighboring town, and also communicating with Stellantis support through phone calls, to get a solution to the problem. I have bought more than one vehicle from Kunes Dealerships over the years. There are some good salesmen (Like "Ken P." @ Belvidere). But based on this experience, and others I have had in the past, I would NOT recommend Kunes. Stay completely away from anything "Kunes." Both sales and service, they have issues.

Do Not Recommend. Dishonest business practices…read more I regret buying my 2025 Grand Cherokee here. The car was shipped to me with exterior damage, and they lost the spare key. They promised to reimburse me if I bought and programmed a new key myself. I spent $533 doing so, and now they have ghosted me and refuse to return my calls or emails. I should have done more research on the Kunes group's reputation regarding discrimination and poor management before giving them my business. Save yourself the headache and money shop somewhere else. If this is your only option, do not work with Josh Gaudio and Shane Gilwater.

One word review: genuine But let me expound, please…read more The owner was very courteous. No games. I am thrilled with my purchase! It was the 3rd vehicle I tested there. The first was a fling, the second was a "maybe" but like Goldilocks, this one was "just right!" I never felt pressured or stalked. I shopped and drove several cars locally in the past few weeks. None were this "near new" with the fun factor! Must confess: I am a lousy car shopper. I'm great at arguing but not bargaining. Big difference. But he dropped the price to the low end of Blue Book before I could even start getting psyched for some kind of haggling duel! My recommendation? Don't drive past this little gem on your way out of Loves Park. You won't be sorry.

From the owner: Let Hall of Fame Auto Sales show you how easy it is to buy a quality used car in Loves Park. We…read morebelieve fair prices, superior service, and treating customers right leads to satisfied repeat buyers.We're here to help you find the car you deserve, priced to fit your budget.

Looking forward to purchasing my 2009 Nissan,Altimia tommorrow. I get the pleasure of doing…read morebusiness with Mr.Jim Hoffman. I'm so excited I can't fall asleep.This is the kind of man you'd want your loved family members to purchase a car from.This is a true old fashion gentleman. Who truly cares about his customers &shows pride in his business. Just look around ,I'd buy any car from his lot.They are all wonderful cars. I went to several different used car lots around the Rockford, Loves Park area. And as I was driving I looked to my right and saw this car.I went around the block .Parked and I looked at a beautiful SUV.( because I was intending on getting an SUV) Then I saw the kinda car I've wanted my whole life. I went into Mr .Hoffmans office and introduced myself,with a handshake we were walking out to the car. I opened the door and is was immaculate inside,clean as new. Ok, I'm off for a test drive and all I can say is WOW. I think from the moment I started the car, drove one mile the car told me "Yes" So I listened to her suggestions and went in to get the paperwork ready for tomorrow. Thank you for the best service around town. Now if I could only sleep,I feel like a kid on Christmas Eve.

Jack Wolf is always a great place to work with. We just purchased our 5th car today and we will…read morecontinue to shop here. They always treat us like we are part of the family. Robert (Brink) Brinckerhoff always goes over and above to make sure we are satisfied. The service department is also second to none. Charlie and Gus are great to work with. Five stars is not high enough!!!! Won't go anywhere else!!

I've purchased two cars from Jack Wolf. The first one was new, and the second one was used. When…read morenegotiating on the second car, a Volvo, I asked them to take it to a Volvo dealership for an inspection, which I paid for (Jack Wolf isn't a Volvo dealership), and to which they agreed. The Volvo dealership did the inspection and sent back a report, but strangely enough no one at Jack Wolf could explain what happened to the report. I guess it was sort of just 'lost accidentally on purpose', if you know what I mean. I contacted the Volvo dealership directly and requested the report, which they sent to me. After reviewing the report, I saw that there were repairs needed on the car, and Jack Wolf agreed to have the repairs done as a condition of me buying the car. A friend drove me over to Jack Wolf on the day I was to pick up the car. I asked for the repair paperwork and compared it with the report. One of the items, a repair worth about $100.00, had been missed. When I brought it up, the Sales Manager stated that they could reimburse me for the charge after the sale as it 'needed to come out of another account'. Well, I knew that was a line at the time, but I wanted the car, and my friend had left, as he had not been feeling well that day, so I was essentially stuck there with no other way to get home. Of course, the reimbursement was never forthcoming. About a year later, I was still thinking about this and wrote a letter personally addressed to Mr. Jack Wolf. I was contacted by phone by the same Sales Manager again, who just hemmed and hawed and didn't do anything. This happened several years ago, but I've never forgotten it. Now that I'm on Yelp, I can finally get this off my chest and warn others about the shady practices at this dealership. Here's a little advice to you, Mr. Jack Wolf. If a customer has a problem with one of your employees, please do not make them talk to that same employee again as a resolution to the problem, especially when that customer has reached out to you directly. I will never give another cent to your dealership, so I hope that $100.00 you saved was worth it.