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    Kunes GMC

    1.6 (22 reviews)
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    Kunes GMC of Belvidere the best in my book...totally recommend see Casey he sure knows his cars
    Susy A.

    How can I start to make this review... So I'll begin just from the start, I bought a Chrysler Pacifica at Jeep of Chicago.. with unknown issues seems like the dealer just wanted to get the money but never made sure the car was running right,... As a new neighbor in poplar Grove I found kunes GMC, in Belvidere... Since I bought a warranty for my princess Pacifica... I took it to the shop.. Casey took it upon himself to call the warranty and make sure that they will check every item that was malfunctioning.. above All odds, he helped me prove my car had many issues when I bought it... Jeep Chicago gave me the run around .. I was very upset.. thousands of dollars I thought gone down the drain. That's when Casey stepped in and helped me prove that was not my fault and the warranty should cover most of the items . After almost a month I went to pick up my Chrysler Pacifica it now runs free as a bird, the way you should be since the beginning... Thanks to my hero Casey at kunes that helped me believe in miracles... I'm such a happy customer and will definitely come again for any other issues in any of my cars... Please come and see Casey he can work miracles of course along with his team standing behind him... I will forever be grateful for the shop and for finding people that really care about their customers... I almost felt he took care of me like if I was his daughter... More than above and beyond he is a hero in my eyes. So greatful

    Doesn't look like totaled, but insurance says it is.

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    2 years ago

    Absolutely abysmal communication from the service department, combined with outrageous charges- do not recommend.

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    Kunes Chrysler Dodge Jeep RAM

    Kunes Chrysler Dodge Jeep RAM

    1.2
    (11 reviews)

    Am very disappointed with the Kunes Service Department. When I initially took my vehicle to them,…read moreand explained the problems, they immediately started talking "Tech Speak" trying to talk over my head. They has no idea I am an Engineer, and have almost 50 years as a Maintenance Manager and Technician in the automotive and aviation fields. When I returned their "Tech Speak" it quickly deescalated their attempt to confuse the situation (i.e. "baffle with BS"). The vehicle has only 11,000 miles on it, and is under warranty. They have no loaners available. I made an appointment to bring the vehicle in, only to be told they are "way backed up" and may not get to my car right away. Because of these things, and them thinking they had fixed it a couple times, I had to bring it back several times. They kept it over night a couple times, getting very little to nothing done the first day. They did replace a couple items, thinking they had fixed it, but to very little avail. I ended up bringing it into them half a dozen times total. Finally they tried to blame my battery for the problems. Since it was the only "Non-OEM" part in the car (I had Advance Auto replace the Mopar battery with a Die-hard AGM battery prior to deciding to bring the car into the Dealership for repair). The battery tested fine with the place I purchased it, but Kunes tried to charge me a couple hundred dollars (fully under new car warranty supposedly) claiming the battery was the problem (?!?) and outside warranty. Advance Auto was very accommodating, even though the battery tested 100%, I convinced them to give me a new one. To no surprise, the new battery changed nothing. I will say this Service Department use to be pretty good, they had a Service Manager named "Chad" back then. Apparently they lost Chad, and it appears their quality of service went with him. I ended up both going to a different Dealership Service Department in a neighboring town, and also communicating with Stellantis support through phone calls, to get a solution to the problem. I have bought more than one vehicle from Kunes Dealerships over the years. There are some good salesmen (Like "Ken P." @ Belvidere). But based on this experience, and others I have had in the past, I would NOT recommend Kunes. Stay completely away from anything "Kunes." Both sales and service, they have issues.

    Do Not Recommend. Dishonest business practices…read more I regret buying my 2025 Grand Cherokee here. The car was shipped to me with exterior damage, and they lost the spare key. They promised to reimburse me if I bought and programmed a new key myself. I spent $533 doing so, and now they have ghosted me and refuse to return my calls or emails. I should have done more research on the Kunes group's reputation regarding discrimination and poor management before giving them my business. Save yourself the headache and money shop somewhere else. If this is your only option, do not work with Josh Gaudio and Shane Gilwater.

    Kunes GMC - usedcardealers - Updated July 2026

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