Whoa! These guys 1. Don't answer phones 2. Don't know how to fix cars 3. Are totally ruderead more

Don't ever use this car dealership for any reason. How exactly do they justify charging a…read morediagnostic fee on a 2019 challenger for a warranty repair?

Jack Wolf is always a great place to work with. We just purchased our 5th car today and we will…read morecontinue to shop here. They always treat us like we are part of the family. Robert (Brink) Brinckerhoff always goes over and above to make sure we are satisfied. The service department is also second to none. Charlie and Gus are great to work with. Five stars is not high enough!!!! Won't go anywhere else!!

I've purchased two cars from Jack Wolf. The first one was new, and the second one was used. When…read morenegotiating on the second car, a Volvo, I asked them to take it to a Volvo dealership for an inspection, which I paid for (Jack Wolf isn't a Volvo dealership), and to which they agreed. The Volvo dealership did the inspection and sent back a report, but strangely enough no one at Jack Wolf could explain what happened to the report. I guess it was sort of just 'lost accidentally on purpose', if you know what I mean. I contacted the Volvo dealership directly and requested the report, which they sent to me. After reviewing the report, I saw that there were repairs needed on the car, and Jack Wolf agreed to have the repairs done as a condition of me buying the car. A friend drove me over to Jack Wolf on the day I was to pick up the car. I asked for the repair paperwork and compared it with the report. One of the items, a repair worth about $100.00, had been missed. When I brought it up, the Sales Manager stated that they could reimburse me for the charge after the sale as it 'needed to come out of another account'. Well, I knew that was a line at the time, but I wanted the car, and my friend had left, as he had not been feeling well that day, so I was essentially stuck there with no other way to get home. Of course, the reimbursement was never forthcoming. About a year later, I was still thinking about this and wrote a letter personally addressed to Mr. Jack Wolf. I was contacted by phone by the same Sales Manager again, who just hemmed and hawed and didn't do anything. This happened several years ago, but I've never forgotten it. Now that I'm on Yelp, I can finally get this off my chest and warn others about the shady practices at this dealership. Here's a little advice to you, Mr. Jack Wolf. If a customer has a problem with one of your employees, please do not make them talk to that same employee again as a resolution to the problem, especially when that customer has reached out to you directly. I will never give another cent to your dealership, so I hope that $100.00 you saved was worth it.

They going into my story too far. I was forced to retire retirement six months ago. I'm a credit…read morenightmare currently saw a vehicle that I wanted thought was out of my range. Thought I couldn't get it done. I went in there with paperwork that I had what I could afford and they got me exactly what I wanted exactly what I was looking for at the price I was looking for no BS no sales no trying to sell me a bunch of crap just good honest this is what we can do and it was good enough for me. You need a vehicle get over and see them see Stephanie Woods.

Great service; wonderful communication very professional work very timely called often to give…read moreupdates for service. This is the best Ford dealership in 100 miles and I've been to many of them.

We had used Jack Wolf Chrysler in the past and were very pleased. Wolf was purchased by Kunes about…read more6 years ago. We purchased a truck form them three years ago and noticed they play Christian music had a warm feeling. Our experience with them that time went well. We went to trade in that truck on 08/15/26 and we had a terrible experience. Our plan was to trade in our truck for a 2026 Durango GT plus and walk out the door having a zero balance. We found the Durango GT plus we wanted-2026 used. On our test drive, we noticed it had a 1/4 tank of gas and our salesperson indicated it would be full at delivery. I also noticed the inside had not been fully detailed and I assumed it would be detailed before we took delivery. That did not happen. During the negotiations, the vehicle price went from the online advertised price of $37,499 to $39,271.37 without us adding anything to it! We were told that the online price is determined by corporate but does not reflect the showroom price. ???? By now it had been 4 hours and we were tired. Since we were not owing anything for the vehicle due to our trade, we agreed. Then we were informed that there was only one key fob. What??? The "deal" they made with us was to take the remaining $272 trade in credit and apply that to a new key fob. When we took delivery of that vehicle having a less than "warm feeling". After researching this the next day, we discovered that there may have been a violation of Illinois Administrative Code Title 14, Section 475.310 regarding advertised price. I complained about the overcharge and asked for an explanation from the sales manager, and was told that there was a $1500 "Accessories fee" and this is customary in the automotive industry, and that Kunes' fee for this is much less than the competitors. ???? I did not get a satisfactory answer but I did get my money for the key fob back and a full tank of gas. I WILL NEVER USE or RECOMMEND KUNES again. I feel as if there were deceptive practices happening, cloaked under a "Christian" banner, and this really upsets me.

DO NOT USE THIS DEALERSHIP. they deceive you and string you along dragging you into their…read moredealership to sit for 3 hours or more each time. I told them from the start my credit wasn't good at this time and that I had no money down. They called and text and said they will get me a vehicle and to trust them. I currently have to use a walker to get around and told them coming there was hard on me. I jumped through all the hoops they required and then was told we don't currently have a vehicle that would work for you with the bank. Told me I would need a substantial down payment (3k) or a cosignor then they could possibly help me. This was after weeks of going in there. The first week they had a van they claimed that would have worked but they sold it and don't hold vehicles. Then lied to me for a month and strung me along. I'm mad at myself for trusting shifty salesman Victor and the manager Josh. Just know walking into Kunes in Belvidere - you are taking your chances if you don't have great credit and 3k down.

Am very disappointed with the Kunes Service Department. When I initially took my vehicle to them,…read moreand explained the problems, they immediately started talking "Tech Speak" trying to talk over my head. They has no idea I am an Engineer, and have almost 50 years as a Maintenance Manager and Technician in the automotive and aviation fields. When I returned their "Tech Speak" it quickly deescalated their attempt to confuse the situation (i.e. "baffle with BS"). The vehicle has only 11,000 miles on it, and is under warranty. They have no loaners available. I made an appointment to bring the vehicle in, only to be told they are "way backed up" and may not get to my car right away. Because of these things, and them thinking they had fixed it a couple times, I had to bring it back several times. They kept it over night a couple times, getting very little to nothing done the first day. They did replace a couple items, thinking they had fixed it, but to very little avail. I ended up bringing it into them half a dozen times total. Finally they tried to blame my battery for the problems. Since it was the only "Non-OEM" part in the car (I had Advance Auto replace the Mopar battery with a Die-hard AGM battery prior to deciding to bring the car into the Dealership for repair). The battery tested fine with the place I purchased it, but Kunes tried to charge me a couple hundred dollars (fully under new car warranty supposedly) claiming the battery was the problem (?!?) and outside warranty. Advance Auto was very accommodating, even though the battery tested 100%, I convinced them to give me a new one. To no surprise, the new battery changed nothing. I will say this Service Department use to be pretty good, they had a Service Manager named "Chad" back then. Apparently they lost Chad, and it appears their quality of service went with him. I ended up both going to a different Dealership Service Department in a neighboring town, and also communicating with Stellantis support through phone calls, to get a solution to the problem. I have bought more than one vehicle from Kunes Dealerships over the years. There are some good salesmen (Like "Ken P." @ Belvidere). But based on this experience, and others I have had in the past, I would NOT recommend Kunes. Stay completely away from anything "Kunes." Both sales and service, they have issues.

Do Not Recommend. Dishonest business practices…read more I regret buying my 2025 Grand Cherokee here. The car was shipped to me with exterior damage, and they lost the spare key. They promised to reimburse me if I bought and programmed a new key myself. I spent $533 doing so, and now they have ghosted me and refuse to return my calls or emails. I should have done more research on the Kunes group's reputation regarding discrimination and poor management before giving them my business. Save yourself the headache and money shop somewhere else. If this is your only option, do not work with Josh Gaudio and Shane Gilwater.

My AC needed to be repaired on my 2013 Nissan Murano. Don fixed it quickly and very reasonably. I…read morehave used them for years and he's always been good for me and my friends and family. Highly recommend!!

Might be adequate for routine maintenance, but I strongly recommend avoiding for big jobs. After…read moretwo misdiagnoses They replaced the engine. there was a fire under the hood three days after the car was picked up. This was caused by a short circuit in the alternator plug. First, my son was told the alternator bearings were bad and the heat had caused the fire. When we ran the car with no heat or vibration on the alternator we were told that the bearings were bad when they checked it. The discussion ended with the proprietor telling us that if we did not have 100% proof that the plug was damaged in his shop that he was under no obligation to work with us on the alternator replacement. After showing the car to another auto tech we were told that we had been overcharged for the engine replacement by about $1500.