Great people who really care and offer nice vehicles in great condition! Thank you Roland!!read more

I want to make a long story short. My daughter car was stolen and I told her let's go see Pat at…read more World Class Motors. When she was ready to purchase another car, she told me world-class motors didn't have what she wanted. I've purchased two cars from world class and I know the owner well I first met him as a customer, purchasing a car for my daughter when she was a teenager and then when I was ready for a car, he went and found the car that I wanted. World Class Motors is the kind of place you want to do business with. My daughter decided to go elsewhere and that was a word I can't say kind of show. There were a lot of things that happened there that didn't sit easy with me , so I called Pat. Mind you I didn't purchase a car from him, but he was kind enough to look at the loan and things that this dealership added unnecessarily. He educated me about dealership markups that were on the bill of sale. He also gave me great advice to make a bad situation somewhat better and I don't know how many dealerships would actually do that for you. If you are looking to purchase a car I highly, and I do mean highly recommend that you go to World Class Motors they have an extremely high standard when it comes to customer service. And I could just be biased because I consider the owner Pat, my friend. He treats everybody with respect and transparency. You can't go wrong with his business.

I'm new to Rockford and was hesitant to have to bring my Mercedes to a new dealership but Napleton…read morewas very welcoming. Fast service to help me with a nail in my tire; explained my options and was knowledgeable about what was needed for my Mercedes GLC 300.

why one star, because I can't give zero, and if you will read the text exchange with the Sales…read moreMANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is bullshit I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount Wtf my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your "WTF" had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won't have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It's clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won't come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains....

Honestly, I am surprised that they don't have more reviews. Everyone that I've talked to about my…read morevehicle told me to, "Take it to Brad at Auto Clinic." I own a 1984 Hurst/olds and needed the quadrajet rebuilt. Not many people even know how to do that anymore. He was recommended by 3 different people. Sufficive to say. The quality was expert! He even fixed a steering issue I had with no charge. I will always bring my vehicles to him in the future.

Had my truck in for electrical work and they fixed it right up when everyone else couldn't find a…read moreproblem. Always dependable at rock bottom prices. Thank you so much I definitely recommend this shop.

what went. well ? just everything...! i had often drove by their place....never stopped....boy,…read morei was in for a treat ! the car was so great looking.....after hauling dogs around in it......i came home and when he delivered my car.....i gave him. the truck to clean ! precise. and perfect....thank you. mr gee

Flexibility in responding and setting an appointment. Melinda was easy to work with…read more The detailing of the interior of my vehicle was excellent in quality work and the short time it took to complete this project. All at a very reasonable cost.

Great service and great service people! They told me it would be 2 weeks but was done in one.read more

Went in for a damage estimate, and had a great experience! I was greeted with a smile and had a…read morethorough 'quick' estimate. And looking around, they treat the cars as well as the customers. Color me impressed, I highly recommend this shop!

I had a great experience at Clendening with Jeff. Took my car in that had two awkward dents, that…read morehad compound angles to be repaired. They did a flawless job and matched the paint perfectly! I couldn't be happier! Thank you, Sam Z

You know... I really wanted to like this place. Great reviews, local shop and very friendly…read morecustomer service from the start. But wow did that change before I even got my car back. We decided to test out another local shop through insurance and when I originally took my car in for review, they questioned how a dent had happened as it wasn't where the main issues were located. Told them and all was good. Left, made an appointment and took it in when we arranged - was told they needed it minimum of 5 days so that pushed the date back twice due to holiday and having prior plans. They worked well around my schedule which was super helpful. They called my mother at one point to ask again how X happened and she explained and they said something along the lines of "okay. We have a great relationship with Statefarm so we just don't want to ruin that". Sounds to me like I was assumed to be lying... For no reason. Kind of rude, but moving on. Later, I received a call on the 4th day (Thursday) around 11am stating that my car was done and was ready to be picked up. Cool but very annoying as I work Downtown in Chicago so I can't just hop in my rental and head 2 hours to the shop to get it. Then I ask if I can just get it the following day and they followed back with that they are actually CLOSING THE SHOP due to heat and we HAD to pick it up by end of day. This was the first red flag I should've noticed but dismissed. As noted previously, they said minimum of 5 days.... this was day 4. Never was I notified prior to 11am on Thursday that they were close to being done or that they were even closing shop the following day. I had to have my parents go pick it up as Chicago traffic is a nightmare. They went to get it and this is where I get really upset with this shop. My parents go in to get it, are told to pay without checking it out first and so they paid. Then they were sent over to the car to get it and leave. My dad went around and looked at it all and brought up the fact that it was not done correctly and that he will not accept it as it is. They had the audacity to be upset with him for speaking up and refusing it and had an attitude with him. Of all people, my dad? You're ridiculous. He pointed out what was wrong and they stated that he needed to take it and I would have to bring it back the following Monday because "they didn't want it in their shop over the weekend." Sly but no, you can't be let off that easily. If I were there, they would've taken advantage of the oblivion that I would've had and I would've left with a car not fixed properly and an angry father. They ended up calling I believe on the following Tuesday saying it was done so I had my dad go check it out again for verification and he accepted it this time though it wasn't fully how it should've been repaired. All has been good up until the last week when I hit a raccoon and what do you know..... the poor job that they did, was showing like no other. Paint was chipping everywhere, not adhering to the bumper and missing pieces/latches from a supposed "new bumper". Took it back to my actual auto shop and he knew instantly that I took it elsewhere prior and questioned if I did so. I told him I did and he pointed out exactly what I had previously said. The work they did to my front bumper was done very poorly and in a rush. Now I'm replacing it once again and I will NEVER return to this establishment. Take your time on your work, learn how to effectively communicate with paying customers, treat ALL customers with respect and own up to your own mistakes. Shame on you for speaking down to my dad and being shady about your poor work.

I came here bout 4 yrs ago, they done an excellent job. Very happy !!! This time I took it in…read moredropped it off & and after 6 or 7 days got a text, couldn't find the part. After the first meeting with the estimate, I was told he might not be able to find the part. I wonder why he didn't make sure he had the part before I dropped my car off, and left in a rental that I had to pay for, while my car just sat there. My beef is if he didn't have the part, then he should've told me he will call me when he gets the part. Frustrating !!!

Great service and great experience. We take all our fleet here for work so when I had a personal…read morejob I figured i would give them a go. Very happy with the professionalism and knowledge. Told me exactly what needed to be done and was up front with a time frame! Work was done to a high standard as well! Would recommend to anyone needing work done!

Helped me several times. Up front and honest about everything. They've been my trusted go-to for…read moreover 25 years now! (Has it really been that long?!?!)

I locked my keys, walker, purse & phone in my car this morning at work. Happy Monday....ugh!!…read moreCalled them from my desk & explained. An hour later, the driver had unlocked my car, brought in my walker, purse & phone to my desk. He was SO kind, went above & beyond by doing that. I have used Darrell's Towing for many years, with different cars Ive owned. They have ALWAYS been professional & nice. Totally recommend them!!