I searched Cars.com and found a desired vehicle at Bocker Auto Group in Freeport, IL…read more Unfortunately, the dealer was located an hour and a half drive from my home. I called and asked if the car was still available, and the receptionist politely connected me with the sales manager, Gary. The car was available, and he said he would have it ready for inspection whenever I arrived. Upon my arrival, the lady at the service desk cordially escorted me to meet the sales manager who in turn introduced me to Marvin Allen, his sales representative. Marvin was the most pleasant and personable car salesperson I had ever met. He showed me to the car which was parked directly outside of the showroom, allowed for an extended test-drive, and upon returning to the dealership, patiently described in detail the history and all of the features of the vehicle. And, when it came to including and dealing with my trade-in, a more-than-fair offer was presented and accepted. During my visit, I was also introduced to the owner and interfaced with other sales representatives. In my honest opinion, everyone was exceptionally friendly, knowledgeable, and attentive. If you happen to find a used vehicle that you're interested in at Bocker Auto Group and want an unbelievably great purchasing experience, go there and ask for Marvin. Personally, it was well worth the trip, especially while I was driving back home in my newly purchased SUV as a truly satisfied customer.

Beware of this shady dealership. Falsely advertised a car as having a manual to try to bait &…read moreswitch unsuspecting buyers. Total waste of time and speaks to what kind of ethics they have. I see I'm not the first to complain about their shady tactics

DAMAGED OUR VEHICL...We purchased a one-year-old truck from this dealership and were promised that…read morethe undercoating would be completed as part of the sale. When the truck was delivered, it was obvious the undercoating had not been done. After we contacted the dealership, they agreed to pick up the truck and take it back to complete the work. Before the truck left our possession, I took photos of the vehicle, including the interior and the new floor mats we had recently installed. When the truck was returned, we discovered a deep scratch on the driver's side door sill/threshold area. The damage was on the painted metal where the driver enters and exits the vehicle and was not present before the dealership took possession of the truck. I provided the dealership with the before-and-after photos showing the condition of the vehicle. Despite the evidence, the dealership refused to accept responsibility and offered no repair, compensation, or effort to make the situation right. Mistakes can happen, and most customers understand that. What matters is how a business responds when a problem is brought to its attention. Unfortunately, this dealership showed no concern for damage that occurred while the vehicle was in their care. We were excited about our purchase, but the lack of accountability and poor customer service after the sale left us extremely disappointed. Based on our experience, I would not recommend doing business with this dealership.

Weve purchased a few vehicles from Barkaus in the past 2 years with absolute garbage business…read more Bought a jeep wrangler with less than 60k miles, zero warranty, and the cams were shot. Dealership didnt care. Bought a durango with less than a 100k miles, zero warranty, shorty after found out the head gaskets were blown, dealership didnt care. Purchased a ram 1500 with 70k miles, zero warranty, shortly after realized the head gasket was blown. Dealership didnt give a shit. I learned my lesson. I will never be going back to Barkaus for any future purchases.​

Fair warning!!! Do NOY buy a used vehicle from Freeport Ford unless you're looking for a LEMON!!…read moreWe were sold a 2020 Ford Escape and within the first 2 weeks the rear differential goes OUT!! Followed by the computer screen getting hot as FIRE and GLITCHED and could not be used for three days. Took it back to the service department and after being there for about a week, they found NOTHING wrong with it!! Then another week or two goes by and the LEMON starts jumping down the road. Take it back in and there were three plugs that were bad AND the ignition coil was also out and this all occurred within in a two month period of time. The vehicle spent a total of 30 days in the service department, and I felt that they owed us a car payment since they had it for month!!! So at this point, Andrew, the owner's son tells us "don't worry, if anything else goes wrong we'll put you into another vehicle". Well the last week of April 2026 the car started randomly turning off at red lights,and a message would pop up telling you to put the car in park and restart it, like seriously?¿!¡ This ALL occurred in approximately a two and a half month period. Well I spoke to Andrew, whom by the way is the owner's Son. He said he had never heard anything like the last issue but said don't worry, if anything else occurs he'd get us into another vehicle. Well my husband and I figured that they'd find something similar and get us into it. Not exactly true!! They had a 2019 (year older than the they sold us), granted it had 25K miles on it but the we have is a year newer with 50K miles and here's the kicker, they were trying to say that the MSRP is 29,000, so for 10 grand more, ya they'd get us into something else. What an absolute joke. So here we sit with a humongous and there's not a damned thing we can do about it!!! THANKS A LOT FREEPORT FORD!!!! Buyer beware when purchasing a used car from them and do yourself a favor, read all the negative reviews from different review sites. Trust me you'll be glad that you didn't buy a lemon from there and bought a vehicle from a more reputable dealership and didn't get a JUNKER from FREEPORT FORD!!!!!

When you order a vehicle early in the year, that the vehicle is guaranteed to be yours after…read morelooking at the invoice and seeing your vehicle in photos. The manager calling you and telling you that your vehicle was sold after you waited seven months.

Had my car in thier shop for 8 mths to change the engine out. A 36 hour job. The damaged my axel…read moreand broke the the ball joint had it looked at by a different mechanic. While speaking to Goordy on serval occasions he had said that my expectations were unrealistic about having my car back in a month after they had it for 7 mths. A total of 8 mths they had my car. He also told me that I was not a priority and that he had other customers. Also said that I could not have my car and the down-payment for the work back. Because I wanted to take it to a different shop. I would not recommend them at all.

If I could give no stars I would. The absolute worst car dealership I have ever dealt with. They…read moresell you shit cars that have one issue after another. They will scam you out of so much money. The truck that was purchased in our household was in the shop in less than a week after purchasing and then remained in the shop for MONTHS!!!!! If you want to deal with someone who is similar to Matildas dad - go here! If you want to be lied to and cheated out of tons of money - go here!

I can honestly say, Autosmart Inc In Freeport, IL. is a legitimate business. I saw an online ad on…read moreCars for Sale.com I reached out via email. Brian Caldwell phoned me personally. Brian explained in detail, everything about the car I was inquiring about. Brian took a deposit over the phone and assured me everything would be fine. My wife and I flew out from small town Modesto, Ca. to Chicago. We drove to Freeport where AutoSmart is located. I could not believe what I was seeing, the car was in the showroom on a lift. Somebody pinch me! We finalized the transaction and The Big Red Semi will be delivering it soon. Great customer service, very attentive and the showroom is like no other. Brian & Christina, we thank you both for everything. i recommend AutoSmart for you next vehicle purchase. True to Life, Respectfully.

From start to finish the process was smooth, easy, laid-back, and looking forward to our next…read morepurchase with and AutoSmart.