After being involved in an accident I needed to replace my vehicle. Where as other dealerships and salesmen tried to pressure me into buying something I didn't want, or didn't listen to what I was looking to buy, Brendon M. was attentive and willing to work with me. We showed up about an hour before close on a Friday, he stayed while we test drove vehicles and helped me look at other locations to find vehicles that fit my criteria. Even after I found the vehicle I wanted, there was an issue with my pre-approved Financing. Barkau & Sons worked with me to find new financing with better rates than I had. The dealership is good, but Brendon makes it great. If you are in the Freeport area looking for a vehicle, you can't do better than Brendon at Barkau & Sons. read more

I used to buy from barkau years ago with trust, but in the last few years it's gone down hill terribly. 3 vehicles in less that 2 yrs with bad engines and zero warranties from barkau. One vehicle cost 3k to fix, another 3800 and the 3rd 6-10k after 1900 miles of owning it. I would NOT recommend buying a vehicle from here without a warranty. I'd have to recommend you go to Kunes instead. I will NEVER buy another vehicle from barkau....ever. read more

The car we purchased from them has had issue after issue within days of driving it off the lot. After having them service it multiple times for the sames issues we were eventually told that we don't seem satisfied with their service and to take our business elsewhere. Also, make sure you read the other negative hidden reviews below. Wish we would have seen those before buying from here. read more

Over the years we have purchased 3 vehicles from them, and unfortunately three was not our lucky number. In terms of customer service, the first two had zero issues, and if we had stopped there they would have gotten a 5 star rating, but this last purchase turned into an absolute nightmare. Internally they have some serious communication problems, but to me the really sad part about it was that they admitted it was their mistakes, but still refuse to make them right. We were lied to about the factory warranty coverage, we were told there would be none, and ended up buying their warranty. Later when we went to make a claim on it we received the run around and then we were told by another dealer that the factory warranty was still in play, and they did all repairs for free. A few months later we had another issue and this time had to use the road side assistance program they include with the warranty. When we submitted for re-reimbursement we received a check for an even $20. Not exactly what I'd call re-reimbursement. The warranty company stated it was short because of the way Barkau had written the ticket. We also had a problem with our trade in. The deal was we traded in a car in exchange for them paying off the balance on my truck, thus making the truck free and clear. Then we would take a new loan on the car we bought from them. A week later when they received the title for the truck from the lender they accidentally signed it into their own inventory. It then took them six months to correct it. During that time I called them every few weeks to check the status, they never once called me. Six months ... for a title transfer. We had a few other issues as well, but the jest of it is when it comes time to own up and take responsibility, they flat out refuse. read more

It started off good, but then it seemed as I was getting the run around due to less than perfect credit. After waiting for 2.5 hours to get a call back when I was told 45 mins because I had to wait for a guy to get back from lunch...i then called them. I was told Kevin was free and then Kevin got on the line and sounded as if I ( a potential customer) was bothering him and told me he was with someone else and would call me and then just hung up. My family and i have bout about 8 cars from these guys and I will never return...ever. read more

Pat at JH Barkau & Sons made me feel very comfortable about purchasing the used car I wanted. The day of my test drive I told them that I thought something was wrong with the power steering. They took care of the problem for me and were so pleasant and easy to work with. I felt like had known these people my hole life and would travel the hour to get there to purchase my next used car. read more

Located in a very nice spot. You can now see it right when you get to town. The new building is very nice. Very friendly employees. Jim is also nice and inviting no matter where you see him at. If you need a good used car this is the place to go. read more

My dad recently bought a van from this dealership and was told that it was inspected and everything was working well. He even asked a few questions about the van and if it was mixing water with oil which was a problem he had in previous vans from the same manufacturer. By the time we got home he noticed that the brakes needed repair and the engine vibrated too much. He then checked the engine and found out that the engine was mixing water with oil with would be a long and costly repair. When he called the dealership about returning the van or trading it in for another van they refused to take it back or fix it. read more

I recently bought a truck from this dealer, a mechanic looked at it before we drove it off the lot, or so we were told. Not two days later, and the truck won't start! The dealer was pretty eager to get the truck sold, he even mentioned that he'd love to sell it to help his sales for the month (truck was bought on the 31st) It's too bad when business have to take advantage of the little guy. read more