Their location in Middleboro was never open even with the hours posted on the door, The quality of…read moretheir glasses is awful. I kept referring people to them and I am glad that they never went there. To expensive not worth the money and terrible quality

Lauren lives and breathes customer service. Her high level of courtesy and care are so appreciated,…read moreespecially these days when it is so often lacking. Spectators also has cool frames and a convenient location. I won't go anywhere else.

John knows what he's doing. I, and my family, have trusted John's knowledge, coupled with his…read morehonest willingness to help you have the best possible outcome--for over 35 years. If you want it, John is willing to offer sound recommendations, in fact I ask him to choose my frames. I have more compliments on the choices he picks than when I choose myself. One of the main characteristics I admire about John is he doesn't try to oversell. Not to mention, he will straighten your frames, clean your lenses, or adjust your ear pieces many times at no charge. A pleasure to do business with!

My sister in from France and stepped on her glasses on holiday @ Cape. She is battling brian cancer…read moreand her speech has been effected. She was insistent on handling this by herself. After waiting in the car for 30 mins or so I tried texting and calling her for an update. No answer... My anxiety was rising and I walk into the shop she is nowhere in sight. I'm starting to get anxious. I round the corner and she is chatting up the owner. They were unable to repair her glasses however they not only cleaned and reset her backup pair that would fall off with the slightest tilt of her head, They would not accept payment and spent an hour with her making sure she was sorted. The Dr and staff were beyond kind, friendly and gracious. I can't thank them enough. If we were local this would be the only place I would shop. I would give them 10 stars if possible. THANK YOU!

I love the personal attention that I got from Optical Designs. The opticians that I worked with…read morewere committed to helping me find glasses that I really loved. When my first choice didn't pan out, they made it possible for me to make a new selection with ease and were supportive and kind. They are very experienced, have a great selection, and are the best of what you'd expect from a family owned, long-standing business.

Such a great office! My eye doctor(Dr. Prendeville) is wonderful, caring, personable and really…read moregoes to great lengths to address any of my concerns or questions. Would recommend to any family or friends!

Best place for eye glasses I have ever been. The owner, Anthony, has tremendous knowledge about eye…read moreglasses and provides his full attention throughout the whole process. If you want unbeatable service, selection and care The Novel Eye is the place for you. Highly recommend!

Such an impressive selection of funky eyeglasses that you won't find in a box store. The owner is…read morepatient, knowledgeable, and competent. Although I didn't find my perfect glasses (I'm more of a vintage blingy style myself, I will be having this shop fill ths lenses because of how much I trust him.

This location over books and will keep you waiting and uninformed. I went in at 4:45 pm for a 5:00…read morepm appointment. Sat until 5:45 and was not seen or given updates. Seems like you are just there to be sold stuff with no real care for service or make people comfortable. Meanwhile, I went to Bay Eye Center and had the best care ai have ever received. My Dr. taught me a lot about my eyes I had not known. My appointment was at 1:30 and I was seen within 5 minutes of arriving and was out in an hour. The service and experience was incredible. So I appreciate the bad service at Visionworks as I now have no reason to go back

I went to get a contact prescription, I have been wearing contacts for 50 years. I saw the Dr at…read morethe end of October 2024, I recently ran out of contacts and called to have them send my Rx to 1800contacts and they would not send the Rx. They said I needed a new visit with the optometrist. The Rx is good for a year , I'm not sure what kind of a scam they are trying to pull, find another Dr.

They have an amazing selection and Liza was so helpful with my Smiths I was looking for!!! Evelin…read morewas so kind to me as well.

A great selection with superb service that is rare and to be treasured. They were so dedicated to…read morefixing broken frames, Exceptional in all respects.

This was by far my most pleasant eyewear experience. Though the selection is a bit wanting, the…read morecustomer service is exceptional. Lisa the eyewear consultant is the most delightful person, and accommodated my needs with a conversational candor that was just so warm. In addition, my order, which I expected to take 10 days came in little over 4, and I was able to pick out a fun case for my glasses. I would definitely come here again.

Made an appointment. No one from their organization bothered to tell me they could no longer…read moreaccommodate. So I show up to a dark office? No one answered their phone. I can charge them $30 for a cancelled appointment and a waste of my time?

After reading the older reviews about how "broken" glasses were repaired, I dashed over (and was…read morethere when the shop opened at 9am) hopeful mine could be repaired. I read two reviews about how Rhonda worked miracles with glasses that were stepped, sat on, etc. I guess that the (mature) person who was there was NOT Rhonda? I told her I misjudged and fell down the stairs. She simply told me she couldn't repair my sunglasses because the arm separated from the small metal portion of the main part with the lenses. I then asked her if she could adjust my prescription glasses but she looked at it and told me she couldn't adjust it. She said it would have to be heated to bend one arm and there's no way to do that. Perhaps she wasn't trained to do that but she could've said something and asked me to come back when someone could give it a shot. No, she pushed my glasses under the partition, said it can't be done, and went back to her desk. I don't know but this was a strange interaction with this older woman. I tried to make conversation with her and most of the time she looked down and barely even answered. She was aloof - pretty much gave me the cold shoulder. I will not be going back to this store (despite their wide selection of frames and shades) and will forewarn family and friends and tell them about my experience. People who work at stores where there is direct contact with customers should probably not face the public but be in an office with the door closed.

Rhonda was so helpful! She saved my sunglasses after being…read moresat on and bent. Not only was she able to quickly and expertly return them to their original shape, she also had a great selection of sunglasses and eyeglasses! Will certainly be returning!

I had a wonderful experience. I found the perfect glasses and they make my eyes and face look very…read morenice! I was even able to get reimbursed a little from my eye insurance company. The wait wasn't too long and the process was done well. I believe these glasses will last me a long time. I decided to replace my glasses because the ones I was using were scratched and I couldn't do night driving well. Now, I can night drive with no problem.

Stay away. 1- Equipment is antiquated…read more 2- Misleading communication. They do not support VSP. I had specifically asked before trying to go there. I was left with the impression they still had it. They stopped supporting it months before I called. The Dr was surprised I expected it.