I'm very disappointed with my experience with James Smith Handyman & Plumbing LLC. I had an…read moreappointment scheduled more than two weeks in advance, but ultimately declined service because of the lack of communication and the uncertainty surrounding the pricing. When I initially scheduled the appointment, I sent a photo of my shower handle so the company could determine whether an extension kit could be installed and provide some guidance regarding the expected cost. I was told the scheduler Myka would follow up with me, but I never received a call. About a week later, I called the office myself. The scheduler said she remembered the situation but had not received an answer from her boss. There was no apology for the lack of follow-up, and I was left waiting for another callback. Despite already having an appointment scheduled, I still never received the promised call. The day before my appointment, I received an automated reminder text, and I responded that the company needed to improve its communication and return customers' calls. Myka then contacted me regarding my message, but the message she left felt passive-aggressive rather than focused on resolving my concerns. At that point, I was told they had been unable to locate the extension kit, but that they could install one if I found it myself. I was also given different information about the service fee than what I had previously been quoted. Additionally, I was told that labor would depend on the job, but no one could provide any estimate of what the labor might cost. I understand that final pricing can depend on the work required, but after waiting more than two weeks and repeatedly having to follow up myself, I expected clearer communication and more consistent information. Because of this experience, I chose to decline the service. Unfortunately, I would not feel comfortable recommending this company to others.

Matt from James Smith Handyman & Plumbing LLC came to my home to install two ceiling fans that I…read morehad purchased through Lowe's. Upon arrival, he stated that his work order only showed one fan installation and said he was not going to contact his company to clarify the discrepancy. I contacted Lowe's Installation Services, and the representative informed me that Matt needed to contact Crume Installations to resolve the issue. While I was on the phone with Lowe's, Matt repeatedly told me to hang up the call, even though he had not received any new information regarding the installation. I declined because I wanted to ensure the work order was handled properly. Lowe's ultimately contacted Crume Installations directly, and the issue was resolved. Matt installed both ceiling fans as requested. My concern is not with the quality of the installation but with Matt's professionalism at the beginning of the appointment. I found his communication abrupt and unnecessarily directive. Although his attitude improved later in the visit, the initial interaction left a negative impression.

Peter was excellent to deal with. He pulled permits and followed thru during each inspection to…read moreassure our project went well. He remodeled our master bath plumbing, moved water lines for our laundry room, and added lines for our half bath. Solid work, good guy and a decent price. We definitely will call if we need any other plumbing work done!

We hired Biasi plumbing to re-plumb our home in Winter Park. The company pulled the permit but will…read morenot provide licence and insurance information to the city. We cannot obtain a final because the owner will not provide this information to the city.

We assigned a hot water heater replacement job to this company…read more They installed the hot water heater, and while doing so, they damaged the drywall, which they never mentioned. When we asked about it, he said it happened due to water leakage. The severe issue is there was mold growth on the drywall that he saw after removing the damaged hot water heater. Still, he did not inform us of the mold growth. He removed the flooring without taking any confirmation. Now we have to relocate the hot water heater again to remediate the mold and replace the damaged drywall and floor, spending additional money. Very unprofessional.

Fantastic service. Arrived on time and took care of problem with very reasonable pricing. Finished…read morework looks excellent as well. Highly recommend this local company.

I am completely thankful for Ryan at Drainage solutions. He took time out of his day to come check…read morea hole on my playground. Being a childcare center this was critical to the safety of children. He diagnosed and moved forward to fix the problem.

Horrible work followed by terrible customer service! Overpriced; doesn't stand by their work!read more

We have been using Rob's Septic Service since we had our septic field replaced in 2013. We were…read moretotally impressed with the owner's response, knowledge and service of our septic system. Since that time we have found this company to be the Best Septic Company in our area. Their prices are always less expensive then others in our area, including general maintenance of our system. Communication with their office has been very easy and their employees are always friendly, professional, prompt and responsive. Recently, we needed our septic tank serviced. Their tech Angela took it to a whole new level. Not only did she arrive early to service our septic tank, she greeted us with a big smile and explained the process she was about to perform. She quickly went to work and completed her task in a timely and efficient manner. She actually MADE MY DAY! In a nutshell, Rob's Septic Service is great, Angela makes it even better.

STEVE did a great professional job for my septic cleaning. Would highly recommend this business…read more Thanks Steve,

This is your best choice for all your plumbing needs. Whole house re-pipe or minor leaks,…read moreinstallation of water heaters or a new faucet, this team has the experience and the skill to tackle every job. Customer service was excellent, technicians arrived on time, and work was completed the same day. Pricing is competitive not the highest or lowest but fair, and what you really want is a plumber who gets the work done right! I have had HL Plumbing do over a dozen tasks at locations from Longwood to Mt Dora with excellent results. They pull permits, know the building codes and operate cleanly and efficiently. I wouldn't use any other plumber.

This people are honest and offer a great service in Orlando area We called to get our Backflow…read morepreventer Certified Test the found it was leaking from the lower temperature on Orlando Florida The service tech show the Crack on the body of the equipment they replaced and Certified the new backflow We strong recommend All Cool Heat Plumbing & General Contractor Inc

This is a very proffesional company. Extremely helpfull and…read moreknowledgeable. I would highly reccomend to anyone looking for a company that does the job right THE FIRST TIME!

I saw the high reviews for Horizon West Plumbing after we had a full clog in our house. I realized…read morethe issue late at night so the next morning I found them. I saw on their webpage there was a webform to fill out. After filling it out it said they would be in contact in 48 hours. I then e-mailed the address on the site as a secondary contact. When I called the number said no one was available (it was early) so please e-mail. After a few more hours I called. It went straight to the message to e-mail, but I got a text saying sorry I am on the other line but I will call back or you can respond. I loved this feature so I responded with my needs asking for a call back. I never got the call back. Luckily I found another local plumber that came out and fixed our needs. I still have not received any follow up for them. I know my job was small, but I have a big job coming up in the future. Needless to say I will use the other company for that project.

Horizon West Plumbing is the best in the business! Just had…read morea new water heater installed and got an unbeatable price with the best service imaginable. This company has always delivered outstanding service whenever I've called them.