Reg and his team at Holm's Mechanical serviced my 2005 Nissan Pathfinder LE air conditioning system…read moreand fixed the problems with it. The work done on the ac was great and they fixed an ac refrigerant leak.

Reg and Holm's Mechanical went well beyond what we would normally expect from any business. They…read morewere recommended to me by a good friend and it was a very lucky move. Reg, the manager, was just outstanding and would happily explain everything to myself and my son as to what they were doing, what problem there might be, show and demonstrate the problem, and then give an honest appraisal of what the costs would be for parts and repairs. I now have peace of mind that if anything goes wrong Reg and his team will fix it under warranty. Taking your vehicle to Holm's is an easy decision to make especially for those who, like myself, depend on honest people to do an honest job for an honest dollar. I heartily recommend Holm's Mechanical for any size vehicle. Grant Carlson

On May 15, 2015, I brought my vehicle to Performance One for an oil change. The oil change was done…read moreincorrectly, which required the car to be towed to the dealership to correct. The dealership diagnosed the vehicle and determined that the issue was caused by over filling engine oil. They also found engine oil on the engine air filter housing, MAF sensor, throttle body, cylinder heads and exhaust. The dealership did not find any pre-existing damage to the vehicle, I paid for the dealership diagnostic examination, repair service and clean up out of my pocket. Performance One denied any wrongdoing, and refused to reimburse me for the monies paid to correct their damage. I had to file a complaint to BC Small Claims Court, wherein the court ruled against Performance One, awarding me with the repair invoice amount, search fees and court fees. The judge also noted that AWG Performance One has wasted my time, their time, and the court time. Making a mistake is one thing, but when a mistake is made by a business, one would expect they would own up to it and not need customers to take them to Court. Wanting to bring your beloved vehicle to Performance One? Think again!

So, here's the story. I know a little but not a lot about cars. I do know when you hear a bad…read morenoise, something is wrong. Not withstanding the "comments" from various male friends, I knew the clutch on my 10 year old Nissan Sentra needed to be done. I've had my fair share of distrust over the years of mechanics and repair shops. Most of them seemed like rip off artists to me...speaking down to me as if they were trying to impart knowledge that was way over my head. It always felt like they really just wanted my money. Enter Performance One: I've been coming to Performance One for the last year and a bit for oil changes and such minor things. In that time, I've had some good conversations with the manager, service advisor and both mechanics. Even for a simple oil change, if I had questions, they gave me answers. That makes me feel good. So earlier this week when I went in for my regular oil change and the mechanic said "Your clutch has to be done right away. I'm not kidding. Don't put this off any longer or the transmission could be damaged and then you're really in trouble." It was a no-brainer to get them to do it. I'm not going to kid you, a clutch job is expensive. And I admit, out of curiosity, I called around anyway to get some other quotes...and friends shared their stories of how much they paid over the years for the same kind of work. I found the quote from Performance One to be very reasonable (the quote from my Nissan dealership was outrageous!) The service manager gave me some options to choose from and explained the pro and cons of those options. The mechanic popped his head in and gave his two cents as well. Again, giving me the information helped me feel that I am part of the process and I know what's going on. I took my car in first thing Friday morning and it was done late that afternoon...spending the day in their upstairs lounge as the work went on. AND HOLY CRAP. The clutch they put in is FRICKEN AWESOME. I am so happy! I'm not fighting to get it into 2nd or reverse anymore. I was actually good with paying this bill because I think driving will be a pleasure again. Thanks guys, you've got my business and I'll wholeheartedly recommend you guys any time.

I had been looking for over one month to find a reasonable cost repair for my detached trunk lid…read morespoiler. Various auto body collision shops, car mechanics, and even the car dealer all proved either unwilling to try, or wanted to charge a great deal of $. I feel really fortunate that David from Elements replied to my message. He and his colleagues repaired yesterday my car, and reattached securely the spoiler in less than one hour. David was very patient, explaining in detail to me the work that had been done. He also drove to pick me up once the repair was completed- a surprise bonus service that I hadn't expected. He was also very friendly and honest. I would strongly recommend this business and David's services for your car. You can trust him!

Two words, "Burning Passion". David and his team aren't just your typical detailers that just fix…read moreyour car 9am-5pm a day during wkdays, They go above and beyond staying OT just to get the job done!! I've been having problem on which auto detailer to go that has fair price, since my dealership screw me over with the car that I have, telling me that my warranty should cover those scratches before i signed my contract. When i submitted a claim from global warranty, they said that its not claimable since the scratches are too deep. Thank goodness that I meet this dude from our subaru group. Not only that he fixed my whip, he even gave me tips on how to maintain my car's paint. I am really satisfied and would recommend this guy and his team. They are absolutely amazing!! I'm going back to see him before summer, to get my whip that absolute gloss when summer hits. Thank you Element Auto Spa!! More power!!!!

2003 Acura EL clutch done by them they didn't replace a $15 doller rear main seal and now I have to…read moreget the entire job done agin. Costing me money and a lot of time... I wouldn't trust them with even a oil change job was done less than 5k kms ago

Brought my car here 3 times in the last week because they kept missing issues in my car. Because of…read moretheir gross negligence on missing the fact that my battery needed to be replaced during my first two visits my car broke down and had to be towed to their garage. The fact that they missed this issue still resulted in ME having to pay for the bill on the tow truck. Avoid this garage at all cost if you'd prefer not to deal with untrustworthy, and condescending employees.

I recently had my car broken in to (hurray Surrey) and selected Harm's as they were nearby and…read moreoffered a courtesy car (my insurance doesn't cover a rental). Pros: Peter, the owner, was willing to stay late to see me the day I brought in my car; and again later when I had to pick it up. His accommodation of my hours was a big help since I don't get off work until too late most days. Courtesy car was a new Ford Fiesta, not the greatest car, but got me from here to there without problems. Clean car and full tank of gas. When I got it back the car was cleaned, inside and out! This was nice as no work was required on the inside so no need for cleaning there. Repairs look good as new. Window is replaced, glass cleaned up, all the molding and tracks around the window were done and the scratches on the panel were repainted. In bright sunlight I could not see anything indicating a repair. Cons: When I called the place the first time I left a message and never got a response. The repair was done one day later than the estimate, but no big deal.

3rd experience with harms auto body alittle disapointing…read more last year they worked on some minor scratches on my car. i came to pick up the car drove it home and found the weather stripping on the passenger side , the side they had worked on was falling off, than upon further inspection noticed they had completely failed to address the scratches at the rear which was stated to have been apart of the fix. brought it back. Peter, I believe the owner ? was very apologetic, and kindly attended to the problem immediately. so i figured honest mistake and since peter was so nice it was over all a decent experience. So just last week our family dropped off the car for some work done, picked it up, filthy, filthy, there is still a metal box thingy left on the floor of the passenger side, im not sure what it is, dunno if its garbage or if they forgot to re install it ?!?! they also forgot to return the nut bolt key thingy and the driver side door that they fixed doesn't even close properly. What on earth ?!?! They really need to give the car a check over before returning it. Such Poor workman ship. And its not as if they're prices are cheap either. Unfortunately I must bring it back.

had a big chip off my windshield . . Required work and GM Jackson Lee was absolutely attentive and…read morecourteous. had it done within minutes and refused payment.Excellent service from him and his staff. kudos to them and thanks a million

These guys are my heroes. I'm not even kidding, they totally saved me and then went above and…read morebeyond after that. Long story short, someone keyed my car and damaged my door lock a couple of years ago. I made the claim right away but then procrastinated on following through with the repairs (for which there is a 2-year time limit if you want it covered by your insurance). I figured I'd have all the time in the world to get it done but then suffered a health condition that took me out for the months leading up to my 2-year deadline. So there's me, trying to find an auto body shop that would take my car in for repair on less than a week's notice. I initially didn't realize how ridiculous of a request that was until I spoke to my insurance provider and then called a large number of other auto body shops. Turns out they all have a 6-week waiting list right now. I literally got laughed at when I called some auto body shops to ask if they could take me right away. But Boyd Autobody Richmond was sympathetic to my situation and agreed to take my car right away, despite how busy they are. I was already on cloud 9 and so incredibly grateful when I went in to pick up my car. But little did I know, they still had one surprise left for me. After paying my deductible and getting my keys, I walked out to my car to examine their work. It was perfect. I then jumped in my car, prepared to drive off, when I looked around and saw that my car was immaculately clean. I was shocked. To put this into perspective, my car has not been that clean in years. I have two huskies, both of which shed like you wouldn't believe and love to run through mud, as well as the sand at the beach after getting wet. And then they get in my car. I literally gave up on trying to keep my car clean years ago. And I'm pretty sure there was close to an inch of husky hair than had accumulated on the floor of my back seats, which I tended to ignore because I have a little 2-door BMW so it was hard to get to that area and I never really had to see it anyway. So let's just say, I was convinced my car would never be clean again unless I paid at least $500 for a professional to detail it. I in no way expected Boyd Autobody to clean the inside of my car like that...and BMW certainly doesn't do it whenever I've taken my car in for servicing (not that I can blame them, lol). But Boyd Autobody Richmond went above and beyond on that front. I don't even want to know how many hours it took the poor guy assigned that task to complete it. I was so impressed and grateful that I ran back inside and asked if I could give the guy who cleaned my car a tip. But they, with a smile, said no, it's all good, and they would pass along my thanks. I am never taking my car to another auto body shop again.

Great experience with IP, highly recommend this shop! I had a broken bumper, and they got the parts…read moreordered and car patched up quickly. Saved a few hundred dollars as well!

Don't use these guys. They are scamming their customers. Bet they paid for their 5 star reviews!…read moreStay away from the scammers!

Terry has saved me money twice by pointing out repairs that were not needed. His prices are fair,…read moreand service is completed in reasonable time frames

I made an appointment with the Chinese man to have my rear brake light repaired (new bulb) and to…read morehave my tire pressure checked. When I went to the appointment, only an older Indian? man was there. He is so rude and arrogant, replaced the battery in the brake light, complaining all the while, and refused to check my tires. Said the other person should not have made an appointment to have this done, and he was too busy. After awhile he said he would do my tires and then started yelling at me. I didn't want him touching my tires, so I thanked him and left. This is the second time I have had a problem with this man. A few months ago I made an appointment to have my car serviced, and he never wrote it in the book. The Chinese man who was there at my appoinment time, was very nice, and did service my car, even though it was not written in the book. Very embarassing. I was a good customer, and always paid my bill and I was happy with the Chinese man's work. After my experience today, I will never go back there. I might add that I am a senior (78) and if this is how he treats seniors, how do he treat others?