We were in a convoy of truck & campers on our way from Victoria to Williams Lake to participate in…read morea rodeo when, almost immediately after getting off the ferry, we had a rotor go on the back of our diesel dually. Not exactly how we planned to start our trip! We managed to get the tires off and buy a new rotor, but we couldn't get the bolts off to replace it. We called ShortStop, explained our situation, and they told us to bring the part in. They had us taken care of and back out the door within 15 minutes--and wouldn't take anything in return. I honestly can't say enough about how much we appreciated their help. When you're away from home, trying to get somewhere and something goes wrong, having complete strangers go out of their way to help you means more than they probably realize. Just an amazing group of guys and genuinely good people. They helped get us back on the road and on our way, and we are incredibly grateful. We would 100% recommend ShortStop. Thank you again--you turned a stressful start to our trip into a reminder that there are still some really great people out there.

Im a broke college student and These guys saved my butt, they are super I was heading down to…read moretwassen from Vancouver, and had a really bad hole in my tire and these guys patched it and didn't overcharge, I'm absolutely surprised at how this bad situation was turned around into a great experience

Joe is the best. He is very reliable and the work is always excellent. It is the best place to go…read morefor any repairs or simply an oil change. It certainly beat in terms of of price any dealerships.

Great job for a fair price. Joe went above and beyond to sort out my Mercedes B200 problems…read more Trustworthy and professional. Thanks

It's update time! Found myself unemployed and decided that was the perfect time to get the car…read moretuned up for summer road trips. I'm only half joking - I had a job by the time I made the appointment, but hadn't started just yet... but I digress. Here's the deal. There are three reviews below that "aren't recommended" but I believe each and every word. The guys at Dependable are just that. Dependable. They are honest, forth coming, and they work fast. After they told me I didn't need pads, I thought it would be a good idea to get them looked at again after the last 8k kms. Turns out needed the front done, but not the back. All in with an oil change was far less than I expected, but done in a very timely manner.

Will not take my car anywhere else; 20 yr customer. As a…read moreresult, I have enjoyed,honest and, DEPENDABLE! customer service.

Decided to give this place a try after having a bad experience at Henneken and found several online…read moresources recommending this shop. This shop is actually not on Palm, but at the back of a building that faces palm. The entrance faces the side alley. The shop looks fairly cluttered both in the shop area and office, but to me that really just means they work on that many cars. There was a lineup the entire time I was there. They have 2 hoists, though 1 was out of commission the day I was there. The office has a waiting area, but there is really not much there other than a vending machine. Thank goodness for smartphones. Victoria (the owner) was very familiar with the problem with my car, and mentioned all the various problems known for that model. These are problems that are plastered all over the various car forums out there but aren't officially recognized by the manufacturer. The fact that I didn't have to argue with her (unlike the dealership) made me feel much more comfortable trusting my ride with her. My timing chain was properly inspected, and she even let me into the shop area to take some photos of the various engine parts for my own records. Special mention here, as I truly appreciate a shop that doesn't treat their customers like idiots. I also requested that my alternator pulley be replaced. This job isn't difficult on paper, but requires a custom tool, and an insane amount of torque. The pulley on my car was so seized that they broke their tool, so I basically had to get this done elsewhere. They also changed out my serpentine belt (which had to come off for this job anyways) and charged me 0.7h. Not the best because the belt had to come off again for that pulley at a later date, but reasonable. Overall I was happy as my objective for the appointment was achieved, but there were 2 things where they can improve on. 1) The appointment literally took the entire day (8h) instead of the 1-2h I was expecting, because of that broken hoist. Thank goodness I had the day off and decided to stick around the area. If I had known this, I would've simply rebooked for a different day to make it easier for everyone. 2) When the tech replaced the valve cover, she routed the vacuum hoses incorrectly. I was wondering why my engine cover would no longer sit flush and was now getting squished by the hood. Fortunately I had a photo from before, so I was able to fix this when I got home. However, I feel the shop has a responsibility to put things back together properly. With that said, I do feel that the shop does try to do good honest work. I will be back for more mechanical servicing in the future.

Heard about this shout through the motorcycle community. I had some issues with my Porsche which…read morewas needing some tlc. The process was smooth, happy with the communication and they earned a loyal customer Thx team

I have a 2011 Honda Crosstour with approx 222k km. I device this vehicle regularly…read more brought it in for an oil change. They recommended I go for a full vehicle inspection since the vehicle has a higher milage. I agree to the "service B" for $95 After the full inspection and oil change, there were a few surprises. The following needed immediate attention - flush transmission fluid - change timing belt - rear diff fluid However, all of these were changed at 197k. I showed them the invoices fro the other auto shop. They say maybe the other guys used inferior products. That's why it needs replacement... Incidentally, mr. lube charges same for synthetic oil change and does the inspection for free

I've had the pleasure of having a few of my vehicles serviced by the staff here. From the front of…read morehouse staff to the mechanics, the service and work has always been top notch. The staff is very knowledgeable and they stand behind the quality of their work. Highly recommended!

These people are truly unhinged. The owner himself called to yell at me and make childish personal…read moreinsults when I complained that I have been waiting over a week to get their quote while they hold on to a part of my car.

In order to have the car repainted, they told me I would need to pay the full $7,000 up front so I…read moredid. I dropped the car off in December 2018 and they said it would take 3-4 weeks to have the job completed. I got the car back in March 2018 with missing plastic pieces, damage to the trim, and entire panels painted the wrong colour - they outsourced some of the panels to another body shop. 20km were added to the odometer and garbage left in my car. I had to go back 3 times to get everything in "decent" condition - but there are several dust specs on the paint. Ricky started yelling and swearing at me saying he didn't damage the car until I went back with pictures as proof. I was preparing a case to the Better Business Bureau if they didn't repair their damage. Job Started in Dec 2018, and still to this day they haven't returned the original hood which they said they would (Jan 2020). I wouldn't recommend this place. Price: B Quality: C- Professionalism: F- Overall Time: F- Ricky and his partners talk a big talk when they sell, but don't deliver.

I recently had my car repaired at Sterling 'Autobody and was very pleased. The car was repaired on…read moretime and the car looks fabulous. They even did a wheel alignment while the car was there to make sure is was safe to drive. I would highly recommend Sterling Auto Body and have been referring their name to my friends. Staff were friendly and work was high quality. Thank you for the excellent attention to detail. Thelma, July 2025

Excallent customer service, took in a private claim to my rear door. Great job and good paint match…read moreup, cause it matters. The damage was 5 yrs old it's great my car looks new.

All of a sudden, my car's USB Port is not charging, and upon checking on Yelp, I found Minit-Tune…read morein Richmond. I called at around 12ish on Saturday thinking that they may not be open or even if they are they may not have time for my very very small job. To my pleasant surprise, after a few rings, a gentleman answered and after telling him my problem, he asked me to see him at 3:30pm! He did say that they are very busy but still willing to take a look see for me, naturally, I expressed my appreciation! On arrival, I was a bit taken with how busy this little shop is, but only after standing at the counter for about 5 mins. I was acknowledged by Jackson (the gentleman on the phone), he immediately took my car in and asked us to come back in about an hour. Seeing how friendly everyone is when they come in, I know that all are regulars, which is a good sign already! Jackson, then proceeded to check my car and his advice was to use another power outlet instead since the car's USB may not have enough voltage for my multi-headed charger. He also checked all the fuses and they all turned out fine. With mystery solved, I am now happy to use the other power outlet. Jackson was so nice that he only changed me a minimum fee, which is very generous of him to do so! Thank you Jackson for accommodating me in such a short notice and also on a busy Saturday afternoon!!

Super nice staff, very quick and efficient service even though they work in a very small space. I…read moreemailed them to book an appointment and they were quick to reply and book me in. They were just doing an oil change for me but found a nail in the tire and immediately called to see if it was alright for them to fix it. The entire appointment only took about an hour.