There are not enough words to express my gratitude for Cassandra B. (PA) and the care she provided…read more I initially saw her for a completely different concern, but instead of dismissing my symptoms, she took the time to truly listen and understand what I was experiencing. She asked thoughtful questions, was incredibly thorough, and ordered the testing that ultimately led to the discovery of a para-ophthalmic aneurysm on my internal carotid artery. That decision may very well have saved my life. What impressed me most was that Cassandra did not take the easy route. She listened, investigated, and trusted her clinical judgment. Because of her diligence and attention to detail, a serious and potentially life-threatening condition was identified when it otherwise may have gone undetected. Cassandra is compassionate, knowledgeable, professional, and genuinely cares about her patients. She makes you feel heard, respected, and valued. In today's healthcare environment, providers who take the time to truly listen are rare, and Cassandra is one of those exceptional clinicians who goes above and beyond for her patients. I will always be grateful to her for taking my concerns seriously and for being the reason my aneurysm was discovered. She made a profound difference in my life, and I highly recommend her to anyone seeking a provider who combines clinical excellence with genuine compassion. The office staff are also wonderful--friendly, welcoming, and always helpful. Every interaction has been positive. Thank you, Cassandra, for your dedication, thoroughness, and the outstanding care you provide every day. This review is for the Phoenix AZ office on Bell Road NOT Glendale Location.

I have been going to North Valley ears, nose, and throat for about a year now. I have had trouble…read morebreathing through my nose for many many years. Dr. Gutman reviews the passages in my nose and recommended deviated septum surgery. I have never breathe better in my life. He gives suggestions, he's very professional, very knowledgeable. He is very easy to talk to. I highly recommend him if you have any problems.

Dr. Altman is amazing, however due to the absolute horrible customer service and rudeness from the…read morescheduler, I will gladly go find a new ENT. These doctors really should find better help.

Jerald S Altman MD has the worst bedside manner of any doctor I have ever been associated with. I…read morenormally would never write a review, but I don't want others to experience his lack of care. He spoke to me like I was a child and made me feel as if my concerns were not valid. Please find another doctor who actually listens and respects his patients because Dr. Altman does not.

five star hearing evaluation- Allee Winegar was the audiologist I saw she was fantastic…read more Gave me a thorough screening and before she started, she needed to remove wax from my ear, which is always been a horrible experience for me. It was probably the best wax removal I've ever had and 80 I've had a lot of of them. Her approach was professional, caring, and understanding. She explained everything to me and gave me several options that I can look at which I will, but I wanted to give an excellent review for the service I've received so far.

I got the same service about getting my hearing checked, as I did at Costco, but I had to pay $75…read more Then they want $300 for an after hearing test evaluation. Not happy.

Until I got my Audibel aids, I worked with the fine folks at Ascent. They are helpful,…read moreknowledgeable, reasonably priced and there is a friendly vibe that makes you want to work with them for your hearing needs.

I don't normally write reviews. Especially not like this one. However my heart goes out to the…read morepeople (mostly seniors) that I have seen as customers at the business. I would stay far away from this company. They have shown to be either fraudulent or totally unethical. When I had my first appointment Dr Wahl was adamant that I needed the Starkly brand) after doing research I learned that the Oticon were a better fit for my needs. I ordered hearing aids (oticon) Dr Wahl and I agreed he would submit the order for the top-tier. When I got my receipt it had the lower tier on the receipt. When I brought it to their attention, I was told it would take a few days to get the correct receipt. The day I was supposed to pick them up they told me there was a mistake and I would have to wait until the next Wednesday which was 9/3/25. I went to pick my hearing aids up and Dr Wahl actually took 2 of the little tools and set them aside and was going to keep them. He stated "those are more for him than me ". I asked him to put them back. As I was driving home (with my new hearing aids in. I noticed that the air conditioner in my car was extremely loud. (Background noise). Which is one of the downsides to the lower tier hearing aids, and because I have tinnitus I needed the top-tier. Moving forward when I got home the air conditioning in My Home was extremely loud to the point to where I could not keep the hearing aids in. At this time, I did some research and started looking at the hearing aids. I noticed that on the hearing aids, the description was the name of the lower tier hearing aids. However, on the receipt, the name, the description name on the receipt was for the top-tier hearing aids, and the serial number on the receipt was for the lower to your hearing aids. I also noticed that on the first receipt I got when I purchased the hearing aids. The description is the top-tier hearing aids And the billing code is for a totally different hearing aid. Now, when I first met Dr. Wahl, he bragged about how long he had been there and that it was a family owned company. So I was initially confident that he knew what he was doing. From my experience evidence shows that they're either pulling some sort of fraudulent scam or something because from the time I had to correct them and have them put the top-tier hearing aid on my first initial order receipt. And then the two other receipts with the discrepancies of the billing code and the serial numbers not matching the top-tier hearing aids I put a fraudulent claim in with my health insurance. Again, my heart goes out to individuals that aren't paying attention, especially our seniors that go in there trusting that this is a safe place and that they are not going to be taken advantage of and that just don't do the research. The effects that I had from getting the Lower to your hearing aids how it affected my hearing with my tinnitus was torturous. And so Dr. Wahl called me back and left a voicemail stating that I was correct and they were going to fix it. It was just a clerical error. I don't believe it, why because the clerical error was brought to their attention when I first pointed out that they told me we were ordering a top-tier, but the receipt said the lower tier. One would think that with all the experience he says he has it would've been fixed the first time. AND as a professional when he was putting in the batteries in my hearing aid, you would think he would check the little small writing of the description of the hearing aid, which clearly had the label of the lower tier hearing aid. Are you telling me that A supposedly experienced Audiologist would miss that ? So where is the discrepancy ? I believe they didn't think they were gonna get caught. I believe they've been doing this for some time and because of the demographics of the people that they serve it hasn't been brought to their attention. !!! Stay away from this company.!!! If your parents are going here for hearing aids, I would encourage you to check the receipts. Make sure they're getting what they're paying for and they're the proper hearing aids for their hearing needs Because from my experience, Dr. Wahl pushes the Starley, which may not fit everybody's hearing need.!! he's probably getting a commission or something for selling those. One more thing I have also experience that if they want to change your appointment time, they're just gonna send you an email saying this is your new time without you confirming that you can even change the time. Which at the end of the day could cause a lot of stress for people.!! Bad business all the way around I don't care how long they've been in business. It's unethical and causes a lot of stress, which is something we don't need these days. Please find another audiologist.!! Stay away!!!

I saw two other ENT's that were not able to help me before finding Dr. Rodriguez. I saw him…read moreinitially for help with Meniere's Disease. He was the first ENT to check to see if I had allergies that could be an underlying trigger. I was amazed to learn that I not only had allergies, but that I had extreme allergies to common environmental grasses and trees. I have completed 3+ years of allergy shots at his office, and have seen a big decrease in my Meniere's symptoms. After completing years of allergy shots, I asked why I might still need Breathe Right strips to sleep at night. He did a CT scan and found that I also had a deviated septum and enlarged turbinates. He did a septoplasty with inferior turbinate reduction for me 10 days ago. I was anxious about the procedure, as I'd heard of others online who had complications and difficult recoveries. Dr. Rodriguez patiently and empathetically answered all of my questions before the surgery. I did not feel rushed at all...he wanted me to ask everything and feel comfortable. The surgery was performed at the Deer Valley Surgery and Endoscopy Center, and everyone there was amazing. The anesthesiologist also answered all of my questions before the surgery. Recovery from this surgery is not super fun, but Dr. Rodriguez was right; the first 2-3 days was the worst (very little air going through my nose), but then it got easier. I never needed the prescription pain medication, just Tylenol. When I was concerned that I was bleeding too much, I called the office and sent a photo. I was reassured in minutes that all was well. I really appreciated his quick response. I had the nasal splints removed a week after the surgery, and I am SO happy! I can breathe easily through my nose, and I can sleep on either side without needing to use a Breathe Right strip. I have an Apple Watch, and I got a sleep score of 98 last night, which is a huge improvement! The 2 points were lost because I went to bed late, not because I woke up. I highly recommend Dr. Rodriguez. He's very good at what he does! I'm so glad I found him. The first photo is in the car right after the surgery. The second photo is 48 hours after the surgery.

IF YOU LIKE BEING TOLD ONE PRICE, THEN BILLED FOR MORE THIS IS YOUR PLACE!…read more Saw Dr. Rodriguez on 10/9/25 for a throat exam. Was quoted one price for an exam copay of $60. Upon my examination Dr. Rodriquez suggested I do a nasal scope along with a CT scan as it would be more beneficial to rule out anything. I asked if it would be an additional charge and he and his assistant who were in the room stated they would go check with the front desk. They came back and said it would be an addition $117.72 for the scope and $100 for the CT scan. Bringing the total to $277.72 and I was okay with that, I confirmed with both Dr. Rodriguez and his assistant that the total would be $277.72 and this would be the best course of action to rule anything out. They confirmed that the nasal scope and CT scan would rule anything out and give me peace of mind, along with repeating the price back to me of $277.72. I do the scope and scan, I get a clean bill of health with some minor concerns (deviated septum). I go to the front desk to pay and was told it would be $277.72 for the appointment, Nasal scope, and CT scan. I pay and am on my way with a clear bill of health other than discovering I have a deviated septum which they recommended I fix. I was iffy on the surgery and was told I could cancel anytime prior to booking the anesthesiologist. They said they would call to schedule a pre opp, but never called me. Months later I get a bill asking for more money and that I had an unpaid balance. Which didn't make sense due to me paying in full before leaving the office. I call them and Amy from Adobe ENT picks up, I state that I received an invoice for an unpaid balance from my appointment. But there has to be some mistake due to me paying my bill in full. She looks at my account, and placed me on hold while she looked into it. She states that they billed me for a throat scan, not a nasal scan so there is a difference. I stated to Amy that I specifically asked if there would be any additional charges and was told the CT scan and nasal scope would be an addition $217.72 . I then stated I was told my total was $277.72 two-three times prior to performing both the nasal scan and CT scan. I expressed to her I feel I shouldn't have been billed for their mistake. She didn't care and repeated that I do have an outstanding balance bc they made a mistake and charged me wrong. I told her I was told 2-3 separate times the total price and was told my total by the front desk and the procedures I had prior to paying. She didn't know what to tell me other than I had to pay the bill. Dr. Rodriguez was good, however the experience I had with the billing department and Amy was less than ideal. I shouldn't have been billed for their mistake, I was told by Dr. Rodriguez/his assistant/and the front desk that day the total would be $277.72 for the office visit, nasal scope, and CT scan. Just to be billed months later for their mistake. This is why healthcare in this country is a joke, it's all about squeezing every cent out of the patients!! The business should've taken accountability for their mistake since they admitted they made one, not bill me for it!

I have had my hearing aids from HearUSA for a few years. Recently they stopped holding a charge…read morelong enough and when I called them they said my warranty was going to expire in the next 11 days.. Problem is I was going out of town and would not have them back (have to bring them in for replacement and could take 2 weeks for the new ones to come in).. The young lady who answered the phone and explained it all to me and said. OK, bring them in when you get back and I will note your file that due to extenuating circumstances you couldn't get them in here before the warranty was expired. I could not be without hearing aids for the time I would be out of town as I have meetings, etc.... it's a work trip. She assured me that I'll have no issues and said "Don't worry.. go on your trip and know we'll take care if it when you get back" GREAT Customer Service!!

I had a hard time finding the location. Once there everything was professional and polite HOWEVER…read moreI never received the free hearing test as my ear is still not back to norm. BUT I was graciously told that when my ear clears I was welcome to return at no charge and get the hearing test. To offer the TLC and informative care that I received as a non paying customer is aMAZIng and greatly appreciated. Carlos treated all my questions with wisdom and showed me in live time on TV screen my inner ears. This was a treat as I have never experienced the now time, patient, professional explanations. I will return eventually and hopefully this time I will not have such a difficult time finding it. FYI Hear USA advertises FREE exams and Carols told me I was welcome to return at no charge when a decision is made as to what I am going to do. I will be returning to get HearUSA for sure.

I have just picked up my second set of hearing aids from Livingston Hearing Aid Center in Sun City…read more Drew Barclay, the amazing guy who answers any and all questions, explains exactly where one is with their hearing, and is helpful, encouraging and funny, did his usual excellent job getting me used to my new hearing aids. The update, by the way, is amazing. I thought my first ones 2-1/2 years were great. The new ones are superb. I would never go anywhere but Livingston in Sun City with Drew Barclay as my guy. Livingston is great with appointments, cancellations, re-booking, anything necessary. I highly recommend them. Especially the Sun City office with Drew Barclay.

My experiences at Metro Hearing on 59th Ave and Thunderbird has been perfect. The doctor there, Dr…read moreGrotsky, is so pleasant and makes sure all my questions are answered and fully explained. They make you feel like they are glad to see you from the time you walk into the door until you leave. You'll be greaeed by this great receptionist who I am sorry I'm not sure of her name. She is either Michelle or Nichelle I hope but she is the best. She's pleasant and so helpful. I just got updated aids from Dr Grotsky that help with my tinnitis. They have done wonders for me and I am so appreciative. The last time I saw Dr Grotsky, a week or so ago, I told her I enjoy coming to her office - every other doctor I have to see makes me have high blood pressure. If you need hearing aids, please check them out. Outside of being fantastic people, they do really good work. Thank you Metro Hearing.

My experience at the 59th and Thunderbird location was not good overall. First, there were…read moreend-of-year delays that they blamed on my insurance company policies, which was annoying but manageable even though my testing was done in December. When I would call, the phone rang in a random Metro Hearing office and I'd have to leave a message. There were issues in getting my hearing aids ordered, confusion on their part about what my insurance was covering, and a lack of communication about the status of everything from the insurance approvals to the final delivery and fitting of the hearing aids. I had to manage the whole process with the help of my insurance company, which was something I'd never experienced...the insurance company working harder to get me care than the provider.

I was helped by Patrick. He is great. In the past I've bought OTC hearing aides, but they are…read morereally just sound amplifiers. My Jabra Enhance Pros are wonderful. Patrick fitted me with custom molds (molds are great .you can comb your hair, take shirts on/off without distubring the aids). They are seamlessly connected to my iPhone. I hear phone calls and listen to music without outside noise. One aide was made too large for my ear and Patrick had it remade at no cost to me. He answered all my questions. I am very satisfied.

I purchased my second pair of hearing aids recently at the Surprise, AZ Costco store expecting the…read moregreat results as the first time, I ended up getting the hearing aids from hell I thought. I was told by the person that adjusted them I was just hearing now what everyone hears. It was awful. After 4 days trying to get use to them I called and ask for them to readjust them. Was told it would be 2 weeks to get me back in. I called another store 25 miles away and got an appointment the next day. An "experienced" technician took one look at the screen and said no wonder you are unhappy about your purchase. 30 min later he had them set perfect. The reason for writing this is to let you know to be sure your technician is a well trained person before passing judgement on the hearing aid. I give Tom a 5 star.