I have had my hearing aids from HearUSA for a few years. Recently they stopped holding a charge…read morelong enough and when I called them they said my warranty was going to expire in the next 11 days.. Problem is I was going out of town and would not have them back (have to bring them in for replacement and could take 2 weeks for the new ones to come in).. The young lady who answered the phone and explained it all to me and said. OK, bring them in when you get back and I will note your file that due to extenuating circumstances you couldn't get them in here before the warranty was expired. I could not be without hearing aids for the time I would be out of town as I have meetings, etc.... it's a work trip. She assured me that I'll have no issues and said "Don't worry.. go on your trip and know we'll take care if it when you get back" GREAT Customer Service!!

I had a hard time finding the location. Once there everything was professional and polite HOWEVER…read moreI never received the free hearing test as my ear is still not back to norm. BUT I was graciously told that when my ear clears I was welcome to return at no charge and get the hearing test. To offer the TLC and informative care that I received as a non paying customer is aMAZIng and greatly appreciated. Carlos treated all my questions with wisdom and showed me in live time on TV screen my inner ears. This was a treat as I have never experienced the now time, patient, professional explanations. I will return eventually and hopefully this time I will not have such a difficult time finding it. FYI Hear USA advertises FREE exams and Carols told me I was welcome to return at no charge when a decision is made as to what I am going to do. I will be returning to get HearUSA for sure.

I have just picked up my second set of hearing aids from Livingston Hearing Aid Center in Sun City…read more Drew Barclay, the amazing guy who answers any and all questions, explains exactly where one is with their hearing, and is helpful, encouraging and funny, did his usual excellent job getting me used to my new hearing aids. The update, by the way, is amazing. I thought my first ones 2-1/2 years were great. The new ones are superb. I would never go anywhere but Livingston in Sun City with Drew Barclay as my guy. Livingston is great with appointments, cancellations, re-booking, anything necessary. I highly recommend them. Especially the Sun City office with Drew Barclay.

I was able to see Susan Osborn and was very satisfied both times that I went to her…read more She was so informative and took great concern as to what was going on with my hearing. The staff was also helpful in giving me the follow up paperwork and instructions that I needed. I would recommend her services

I have been seeing PA Charles for a year now. I went in today as I got a bug while in Dallas 2…read moreweeks ago. I did a round of a Zpack in Dallas. Felt great for one day after completing the Zpack. Felt sick again the next day. I saw my Primary Doctors PA. She basically brushed me off with a cold. She only prescribed a second Zpack as we leave for Europe this week. Same result: fine after finishing the Zpack then the next day sick again. When I called Enticare, I spoke to Nancy, she was able to get me in within a few days. When I checked in for my appointment, she even asked me how I was feeling. Nancy you are such a kind and caring person. I saw Charles and he completed his exam. I explained my concerns that I would be sick while in Europe. He explained that he was calling in 2 prescriptions. I got teary eyed (with joy and relief) that he believed me that I was sick (unlike my Primary's PA). I told Charles, this is the best & caring Doctors office by far. Thank you Enticare for listening and truly caring for your patients!

I got the same service about getting my hearing checked, as I did at Costco, but I had to pay $75…read more Then they want $300 for an after hearing test evaluation. Not happy.

Worse customer service ever. Dr are great. Too bad the…read morestaff sucks I went elsewhere after that first year i

I'm in love with my new hearing aid from Connect Hearing. Janelle is a seasoned audiologist who…read moreanswered all my questions politely and professionally, and Lori, her assistant, is friendly and helpful. I have no hesitation in recommending them.

My experience at the 59th and Thunderbird location was not good overall. First, there were…read moreend-of-year delays that they blamed on my insurance company policies, which was annoying but manageable even though my testing was done in December. When I would call, the phone rang in a random Metro Hearing office and I'd have to leave a message. There were issues in getting my hearing aids ordered, confusion on their part about what my insurance was covering, and a lack of communication about the status of everything from the insurance approvals to the final delivery and fitting of the hearing aids. I had to manage the whole process with the help of my insurance company, which was something I'd never experienced...the insurance company working harder to get me care than the provider.

Pandemic does not deter Metro Hearing from serving their patients. Lupita is multi tasking fixing…read moremy hearing aids and also manning the reception. A very efficient and sweet employee. Before I left the clinic, I told Lupita that I was praying that Metro Hearing shouldn't change location or transfer her to another branch. I have been a long time patient of Metro Hearing and the employees there never disappoint me in service and in attitude. A very satisfied patient, Enrico Evangelista

Dr. Radous, Dr. Rauch, Brooklyn and Suzette are an AMAZING TEAM!! I was so impressed how this…read moreclinic focuses on hearing loss, tinnitus, and cognitive health. Much more extensive testing and I love the all inclusive treatment plan. They truly care here!

I was very disappointed with Brooklyn and Suzette. I went to the seminar and I found it extremely…read moreinteresting, but I never received the book they promised. I really wanted to read it before my appointment but never received it. They are still promising to send it to me, so I'm hoping I'll receive, otherwise it's false advertising. In the meantime I was able to do research and found the Amen Institute which sounds to me more personal with me getting more involved in my hearing care. Do your research!

Great experience overall! Gaby, the medical assistant, was incredibly kind and attentive, and the…read morefront office staff made check-in quick and easy. I was seen promptly by Dr. Altman, who provided excellent care and answered all my questions. I would definitely recommend this office.

Dr. Altman is amazing, however due to the absolute horrible customer service and rudeness from the…read morescheduler, I will gladly go find a new ENT. These doctors really should find better help.