My experience at the 59th and Thunderbird location was not good overall. First, there were…read moreend-of-year delays that they blamed on my insurance company policies, which was annoying but manageable even though my testing was done in December. When I would call, the phone rang in a random Metro Hearing office and I'd have to leave a message. There were issues in getting my hearing aids ordered, confusion on their part about what my insurance was covering, and a lack of communication about the status of everything from the insurance approvals to the final delivery and fitting of the hearing aids. I had to manage the whole process with the help of my insurance company, which was something I'd never experienced...the insurance company working harder to get me care than the provider.

Pandemic does not deter Metro Hearing from serving their patients. Lupita is multi tasking fixing…read moremy hearing aids and also manning the reception. A very efficient and sweet employee. Before I left the clinic, I told Lupita that I was praying that Metro Hearing shouldn't change location or transfer her to another branch. I have been a long time patient of Metro Hearing and the employees there never disappoint me in service and in attitude. A very satisfied patient, Enrico Evangelista

Went there, got a surgery and then was recommended to my neurologist after diagnosis. Biggest issue…read moreI had was with Antoinette,her FMLA/ada side kick. She wrote my work return to work location instead of putting work from home and it screwed up everything!! Whenever I tried to get her to fix it, she denied my request and told me to go to neurologist. This surgery I had might of knocked my health off balance and takes no responsibility for my new vertigo symptoms, I'm having issues with day to day life, driving, being that I have peripheral vertigo and she just shrugged me off to the next specialist. I need physical therapy, and time for medication regulation. I asked for help and they spit on me basically....

Do not go to Dr. Stephanie Warrington for ANY type of nose surgery. I had a septo-rhinoplasty done…read morein June of 2024. She showed me her previous work and it looked promising. After recovering, I noticed a bump start to grow on the bridge of my nose. I went in and she kept dismissing me and telling me nothing was wrong. Also, any question we would ask her regarding the surgery or my nose she would act very confused, like she didn't know what she was talking about. After pushing and pushing that something wasn't right, she started steroid shots in my nose which helped, and then stopped them. So of course, the bump grew back even worse and she proceeded to tell me that it was scar tissue and then went back to saying nothing was wrong with my nose. We asked her to go back in and fix her mistakes because I was very unhappy with my results, considering we paid out of pocket for this. She refused to fix anything and said we would have to pay for a revision if she went back in. She offered a discount, which was equivalent to almost nothing. DO NOT WASTE YOUR TIME OR MONEY WITH THIS SURGEON!! I hope your experiences were better than mine.

This place was so wonderful with my mom who was having issues with her hearing aids. The young lady…read morewho helped her cleaned her hearing aids and worked on her app so she could hear better. Unfortunately she has trouble with them on & off.

The nicest and most helpful office ever! My mom dropped her hearing aid and it was not working…read moreproperly. However she bought them while in another county so we were expecting to pay a hefty fee to fix them. Karisa who took our appointment called the hearing aid manufacturer and after some research, discovered that my mom's hearing aids were still under warranty under an international program. She sent them out to get fixed and it was all still under warranty so shipping and repair was all covered. I would definitely recomend this office. The staff seems to actually care about providing the best service and there is an actual on site doctor of audiology vs a tech which is what you might get at a big retail store.

Upon entering Affiliated Audiology Consultants, I was greeting by NicKi. She is very professional…read moreand gave me her full attention! I gave her all my information and she instructed me on the refreshments and restroom key. I was a little nervous, but was eased by the humor in Nicki. Amanda then came and called me to the hearing booth. She informed me on what was going to happen with the hearing test. Amanda is a very compassionate and educated woman who truly cares about her patients. After the test was over we went to her office where she explained the results and her recommendations. She patiently listened to me and we came to a conclusion. There is no other audiology office that takes care of their patients as Affiliated Audiology Consultants! I recommend this office 110% to my family and friends! Thank you Dr. Georgine Ray for the excellence of your audiologist and staff members. I look forward to my next appointment with Amanda! Thank you all kindly, CDMR

This was a new office for me and I was very impressed with the patient care and professional…read moredemeanor of the staff. Elaine was my audiologist and I felt at ease with her immediately. I would recommend this practice to anyone looking for quality care. They have extensive knowledge of hearing aids and truly listen to their patients!

I needed an earwax removal done and they were able to fit me in same day! The clinic is very nice…read moreand clean. Reception was very friendly and made sure to speak loudly and clearly. They even had cold water, soda, and coffee available in the waiting room while you wait. The removal process itself was quick and painless. It turned out that I had less earwax than anticipated so Dr. Alicia charged me half the cost than I initially expected. A wonderful experience from start to finish, thank you very much!

I was in need of new hearing aids and after checking with my insurance, I was given a list of…read morecompanies I could use. I chose Grusecki Audiology since they were close by and had very favorable reviews with my insurance. I only had contact with 2 people; Keri, the patient coordinator and Dr. Nance. From the moment I walked in, the greetings and conversations were warm, pleasant, and enjoyable. Dr. Nance conducted a hearing test that was very thorough and based on the result provided recommendations. All my questions and concerns regarding those recommendations were answered professionally and I never once felt pressured into a particular brand or style. Through the question and answer process, I felt the recommendation was the best choice for me, and to this day, I'm glad I opted for that. During this process, there was a young lady by the name of Sienna temporarily working with Dr. Nance and her input was very good too. All in all this has been a 5 star experience and would reccommend this team to anyone. Curtis A.

Holitic approach to hearing loss and Tinnitus. They educate as well as help. Great staff who care…read moreabout you as apatient.

After many decades of drumming and taking every opportunity to see the awesome bands of my day, my…read moretinnitus became more than a minor daily annoyance. I knew I needed help with my tinnitus and hearing loss, but I didn't want to be one of those persons who spends a gob of money on hearing aids, then doesn't use them. And here's where Dr. Kelly Hanscom really helped me out. I sport a shaved head, so it's not like I have luscious locks to help hide hardware behind my ears, so I really wanted to go with jamming the whole shootin' match in my ear. Dr. Kelly advised me on the available options and clearly explained the pros and cons of the different styles of hearing aids. I used a set of loaner hearing aids until my ordered units came in. Dr. Kelly tuned the loaners (and then my person devices) so that I would receive greater amplification of the frequencies in which my hearing is deficient. But she didn't overdo it. This seems to be where a lot of new hearing aid users experience frustration. I've heard several people say, "I'd wear them, but they're too dang loud!" Dr. Kelly artfully managed the acuity and volume of my hearing aids over the course of three months. As she explained, if a new user gets too much volume at first, it can be "jarring." That's the perfect word. So, over the course of three months, Dr. Kelly eased me into the "power" of my new hearing aids, and she also spent plenty of time ensuring that the fit is perfect and that I understand how to maintain and care for my new devices. I love wearing my hearing aids. It's been four months. The tinnitus therapy is wonderful! In fact, my wife can tell by my mood at the end of the day if I have been wearing my hearing aids. Without the tinnitus therapy, she says I am noticeably more anxious by day's end. And don't forget to say 'hello' and be nice to Franchesca at the front desk. After just a few visits, she had my name down and she regularly offers me cookies when I visit. Don't struggle another day with your tinnitus and hearing deficiencies. It's not only affecting your quality of life, but it's also affecting the quality of life of your family, friends, loved ones, and co-workers.

Dr Cliff and the entire staff are the BEST in the business. My mom had struggled through many…read moreEXPENSIVE hearing aids and audiologists and felt resigned to live with poor quality hearing for the rest of her life. Thankfully she tried one more time here, and found GREAT SUCCESS! Since poor quality hearing plays a big role in depression and dementia and isolation in the elderly, I encourage patients and caregivers to keep fighting for the best hearing possible- and there is no better place to find warm, patient, excellent care than APPLIED HEARING!

I flew in from out of state because Applied Hearing Solutions was recommended to me by the best…read moretinnitus group in the country--and I'm glad I did. Two years ago, I was fitted with high-end Phonaks through a well known online provider. They seemed fine... until I met Dr. Cliff Olson. His expertise, precision, and best practices made all the difference. I switched to top-tier Oticons, and with the AHS fitting process (much different than my previous one) my hearing is dramatically better and my tinnitus has significantly improved. Yes, top hearing aids can be expensive. So, don't waste time and money going to a low tech or online provider? Start with Applied Hearing Solutions. You'll be glad you did!

Avoid SoundPoint, the replacement rechargeable hearing aid batteries they had installed don't hold…read morea charge in my Starkeys. Pic is after a full nights charge and after wearing for 3 hours. Even the Audiologist said the batteries can start to go bad after a year.........that will be $350 to replace again. No thanks! I'll just have to put them in my charger a couple of times a day untill there completely dead then start over with a company that will stand by there Products.

From the owner: SoundPoint Hearing Centers provides comprehensive hearing healthcare services including…read moreconsultations, tinnitus testing, ear cleaning, and hearing aid repairs. Our dedicated specialists ensure personalized care, addressing all your hearing needs with expertise and warmth. We offer advanced hearing aid technologies featuring rechargeable options, wireless connectivity, AI integration, and smartphone compatibility. Book a free, detailed hearing consultation effortlessly by calling or scheduling online. Experience compassionate care and cutting-edge solutions at SoundPoint Hearing Centers.

Lisa is awesome and great to work with…read more Really happy that my mom can hear again! Thank you!

Brought my Mom in after her researching 2-3 competitors. Staff are friendly and efficient…read more Will rate more once the appointment is done