Until I got my Audibel aids, I worked with the fine folks at Ascent. They are helpful,…read moreknowledgeable, reasonably priced and there is a friendly vibe that makes you want to work with them for your hearing needs.

I don't normally write reviews. Especially not like this one. However my heart goes out to the…read morepeople (mostly seniors) that I have seen as customers at the business. I would stay far away from this company. They have shown to be either fraudulent or totally unethical. When I had my first appointment Dr Wahl was adamant that I needed the Starkly brand) after doing research I learned that the Oticon were a better fit for my needs. I ordered hearing aids (oticon) Dr Wahl and I agreed he would submit the order for the top-tier. When I got my receipt it had the lower tier on the receipt. When I brought it to their attention, I was told it would take a few days to get the correct receipt. The day I was supposed to pick them up they told me there was a mistake and I would have to wait until the next Wednesday which was 9/3/25. I went to pick my hearing aids up and Dr Wahl actually took 2 of the little tools and set them aside and was going to keep them. He stated "those are more for him than me ". I asked him to put them back. As I was driving home (with my new hearing aids in. I noticed that the air conditioner in my car was extremely loud. (Background noise). Which is one of the downsides to the lower tier hearing aids, and because I have tinnitus I needed the top-tier. Moving forward when I got home the air conditioning in My Home was extremely loud to the point to where I could not keep the hearing aids in. At this time, I did some research and started looking at the hearing aids. I noticed that on the hearing aids, the description was the name of the lower tier hearing aids. However, on the receipt, the name, the description name on the receipt was for the top-tier hearing aids, and the serial number on the receipt was for the lower to your hearing aids. I also noticed that on the first receipt I got when I purchased the hearing aids. The description is the top-tier hearing aids And the billing code is for a totally different hearing aid. Now, when I first met Dr. Wahl, he bragged about how long he had been there and that it was a family owned company. So I was initially confident that he knew what he was doing. From my experience evidence shows that they're either pulling some sort of fraudulent scam or something because from the time I had to correct them and have them put the top-tier hearing aid on my first initial order receipt. And then the two other receipts with the discrepancies of the billing code and the serial numbers not matching the top-tier hearing aids I put a fraudulent claim in with my health insurance. Again, my heart goes out to individuals that aren't paying attention, especially our seniors that go in there trusting that this is a safe place and that they are not going to be taken advantage of and that just don't do the research. The effects that I had from getting the Lower to your hearing aids how it affected my hearing with my tinnitus was torturous. And so Dr. Wahl called me back and left a voicemail stating that I was correct and they were going to fix it. It was just a clerical error. I don't believe it, why because the clerical error was brought to their attention when I first pointed out that they told me we were ordering a top-tier, but the receipt said the lower tier. One would think that with all the experience he says he has it would've been fixed the first time. AND as a professional when he was putting in the batteries in my hearing aid, you would think he would check the little small writing of the description of the hearing aid, which clearly had the label of the lower tier hearing aid. Are you telling me that A supposedly experienced Audiologist would miss that ? So where is the discrepancy ? I believe they didn't think they were gonna get caught. I believe they've been doing this for some time and because of the demographics of the people that they serve it hasn't been brought to their attention. !!! Stay away from this company.!!! If your parents are going here for hearing aids, I would encourage you to check the receipts. Make sure they're getting what they're paying for and they're the proper hearing aids for their hearing needs Because from my experience, Dr. Wahl pushes the Starley, which may not fit everybody's hearing need.!! he's probably getting a commission or something for selling those. One more thing I have also experience that if they want to change your appointment time, they're just gonna send you an email saying this is your new time without you confirming that you can even change the time. Which at the end of the day could cause a lot of stress for people.!! Bad business all the way around I don't care how long they've been in business. It's unethical and causes a lot of stress, which is something we don't need these days. Please find another audiologist.!! Stay away!!!

My experience at the 59th and Thunderbird location was not good overall. First, there were…read moreend-of-year delays that they blamed on my insurance company policies, which was annoying but manageable even though my testing was done in December. When I would call, the phone rang in a random Metro Hearing office and I'd have to leave a message. There were issues in getting my hearing aids ordered, confusion on their part about what my insurance was covering, and a lack of communication about the status of everything from the insurance approvals to the final delivery and fitting of the hearing aids. I had to manage the whole process with the help of my insurance company, which was something I'd never experienced...the insurance company working harder to get me care than the provider.

Pandemic does not deter Metro Hearing from serving their patients. Lupita is multi tasking fixing…read moremy hearing aids and also manning the reception. A very efficient and sweet employee. Before I left the clinic, I told Lupita that I was praying that Metro Hearing shouldn't change location or transfer her to another branch. I have been a long time patient of Metro Hearing and the employees there never disappoint me in service and in attitude. A very satisfied patient, Enrico Evangelista

Extremely helpful and pleasant; excellent communication. In my case, an employee needed to speak…read morewith my relative over the phone (the person w/the hearing aid) and myself (transporting the hearing aid to their location). Identifying the issue w/the hearing aid (purchased somewhere else) and fixing it could not have gone more smoothly.

My previous hearing test was at a hearing doctor's office, so this was a little different. That…read morebeing said, I had a good experience here, and it was much less expensive. The assistant/front desk person was great in figuring out what my insurance benefits were and was very fast. It was a bit difficult to find, but its between Pet Club & Tuesday morning. I look forward to getting my hearing aid soon.

Dr. Bridge is an excellent ENT doctor. He performed my septoplasty and turbinate reduction, and…read morealso agreed to do a dorsal hump rhinoplasty. What really stood out to me was the high quality of care and the results. From start to finish, the entire team made sure I was comfortable and well-informed. They took the time to answer all of my questions and addressed any concerns I had, which made a huge difference in easing my nerves. The procedure and recovery were much smoother than I expected, and now, two months post-op, I both look and breathe significantly better. I'm very happy with my results and would highly recommend Dr. Bridge to anyone considering similar procedures.

This is a seasoned professional doctor with skills that show his experience as well as compassion…read more He took time to assess my situation asking important questions then treating me for the issue. My left ear had become blocked up with excess wax, etc. Left totally relieved and able to hear again. Once past the front office staff and all those questions on a first visit, all went well.

Lisa is awesome and great to work with…read more Really happy that my mom can hear again! Thank you!

Brought my Mom in after her researching 2-3 competitors. Staff are friendly and efficient…read more Will rate more once the appointment is done

I have had my hearing aids from HearUSA for a few years. Recently they stopped holding a charge…read morelong enough and when I called them they said my warranty was going to expire in the next 11 days.. Problem is I was going out of town and would not have them back (have to bring them in for replacement and could take 2 weeks for the new ones to come in).. The young lady who answered the phone and explained it all to me and said. OK, bring them in when you get back and I will note your file that due to extenuating circumstances you couldn't get them in here before the warranty was expired. I could not be without hearing aids for the time I would be out of town as I have meetings, etc.... it's a work trip. She assured me that I'll have no issues and said "Don't worry.. go on your trip and know we'll take care if it when you get back" GREAT Customer Service!!

I had a hard time finding the location. Once there everything was professional and polite HOWEVER…read moreI never received the free hearing test as my ear is still not back to norm. BUT I was graciously told that when my ear clears I was welcome to return at no charge and get the hearing test. To offer the TLC and informative care that I received as a non paying customer is aMAZIng and greatly appreciated. Carlos treated all my questions with wisdom and showed me in live time on TV screen my inner ears. This was a treat as I have never experienced the now time, patient, professional explanations. I will return eventually and hopefully this time I will not have such a difficult time finding it. FYI Hear USA advertises FREE exams and Carols told me I was welcome to return at no charge when a decision is made as to what I am going to do. I will be returning to get HearUSA for sure.