They seem to be pretty good on the medical side, hence I gave them the extra star. But, man-o-man…read morethey can butcher up the bigger part of a customer's experience from front desk, insurance, file maintenance and communication. I arrived early for my appointment with Oasis ENT. I had completed everything online via the link Oasis ENT sent me days in advance . . . name, address, PCP information, insurance, questionnaire; everything. I had no idea of and had no knowledge Ascent Audiology even existing until the Oasis ENT employee checked me in for my prescheduled appointment wth them, said everything looks good, then told me to follow her out the front door, down the sidewalk and into a building sharing the parking lot with Oasis ENT. The Oasis ENT employee said Ascent Audiology will perform the testing, then Oasis ENT will finish up, leaving me standing at the counter of Ascent Audiology as the Oasis ENT employee walked back out the lobby door we walked in together never to see her again. What the . . . ? In any case, I complied. The Ascent Audiology employee then handed me a clipboard with a bunch of printed information asking me to sign. My name was misspelled, my birthdate was wrong, my address had a misspelling, etc. Can you imagine the nightmare this would cause with the insurance company? Wrong birthdate?! Name misspelled?! Rejected claims. EOBs not generated due to errors. Threats of collection activities, including, but not limited to third party. We've all been thru this over the years in the healthcare industry and, until now, I thought technology took care of preventing this nonsense from ever occurring again. Wrong! I asked how in the world so much information could be messed up . . . I had input it all in advance myself online. This is when I found out they use a system called "swivel chair technology". It means even though you provide all the accurate information days in advance online to Oasis ENT, Oasis ENT and Ascent Audiology do not use the internet to manage data even though the internet was invented in the early 1990s. The Ascent Audiology process is an Ascent Audiology employee sits in their chair and reads the information on one login screen from Oasis ENT, then swivels their chair to another screen to retype the information into the Ascent Audiology system. That's right, they swivel in their chair back-and-forth typing keystroke after keystroke everything off of one system into another system. No connection. No compatibility. No communication. Just a keystroke-by-keystroke re-entry of data from one system to another. If you have competent employees, that is one thing. And, even then, no one is perfect, not even the most competent of competent people. But, throw in an incompetent employee in a situation like this and what do you get? Misspelled names, birthdates not checked, addresses with typos and screwed up billing, accounts and EOBs that are worthless. And who is left to deal with this mess? You, the customer, that's who. You are left with the "your insurance has been rejected", "your bill is overdue", etc. messes you have to clean up. Agsin, they may be decent on the medical service side, but not worth the other just as important and time consuming problems on the front and back side. Experienced in the IT profession, especially in eliminating the old-school "swivel chair technology" system from decades ago, Jacqueline said she would have their manager, Denise, call me so I can walk them thru what can be done. But instead, weeks and months later, just the sound of crickets is all I have heard.

Mike C.Ascent Audiology and Hearing in Surprise is the very best in service I've ever been to! Ana…read moreaddressed all my hearing aid concerns and I've never had a better hearing aid experience in the twenty years of hearing loss! She gave me my hearing back!! Thank you so much!

Until I got my Audibel aids, I worked with the fine folks at Ascent. They are helpful,…read moreknowledgeable, reasonably priced and there is a friendly vibe that makes you want to work with them for your hearing needs.

I don't normally write reviews. Especially not like this one. However my heart goes out to the…read morepeople (mostly seniors) that I have seen as customers at the business. I would stay far away from this company. They have shown to be either fraudulent or totally unethical. When I had my first appointment Dr Wahl was adamant that I needed the Starkly brand) after doing research I learned that the Oticon were a better fit for my needs. I ordered hearing aids (oticon) Dr Wahl and I agreed he would submit the order for the top-tier. When I got my receipt it had the lower tier on the receipt. When I brought it to their attention, I was told it would take a few days to get the correct receipt. The day I was supposed to pick them up they told me there was a mistake and I would have to wait until the next Wednesday which was 9/3/25. I went to pick my hearing aids up and Dr Wahl actually took 2 of the little tools and set them aside and was going to keep them. He stated "those are more for him than me ". I asked him to put them back. As I was driving home (with my new hearing aids in. I noticed that the air conditioner in my car was extremely loud. (Background noise). Which is one of the downsides to the lower tier hearing aids, and because I have tinnitus I needed the top-tier. Moving forward when I got home the air conditioning in My Home was extremely loud to the point to where I could not keep the hearing aids in. At this time, I did some research and started looking at the hearing aids. I noticed that on the hearing aids, the description was the name of the lower tier hearing aids. However, on the receipt, the name, the description name on the receipt was for the top-tier hearing aids, and the serial number on the receipt was for the lower to your hearing aids. I also noticed that on the first receipt I got when I purchased the hearing aids. The description is the top-tier hearing aids And the billing code is for a totally different hearing aid. Now, when I first met Dr. Wahl, he bragged about how long he had been there and that it was a family owned company. So I was initially confident that he knew what he was doing. From my experience evidence shows that they're either pulling some sort of fraudulent scam or something because from the time I had to correct them and have them put the top-tier hearing aid on my first initial order receipt. And then the two other receipts with the discrepancies of the billing code and the serial numbers not matching the top-tier hearing aids I put a fraudulent claim in with my health insurance. Again, my heart goes out to individuals that aren't paying attention, especially our seniors that go in there trusting that this is a safe place and that they are not going to be taken advantage of and that just don't do the research. The effects that I had from getting the Lower to your hearing aids how it affected my hearing with my tinnitus was torturous. And so Dr. Wahl called me back and left a voicemail stating that I was correct and they were going to fix it. It was just a clerical error. I don't believe it, why because the clerical error was brought to their attention when I first pointed out that they told me we were ordering a top-tier, but the receipt said the lower tier. One would think that with all the experience he says he has it would've been fixed the first time. AND as a professional when he was putting in the batteries in my hearing aid, you would think he would check the little small writing of the description of the hearing aid, which clearly had the label of the lower tier hearing aid. Are you telling me that A supposedly experienced Audiologist would miss that ? So where is the discrepancy ? I believe they didn't think they were gonna get caught. I believe they've been doing this for some time and because of the demographics of the people that they serve it hasn't been brought to their attention. !!! Stay away from this company.!!! If your parents are going here for hearing aids, I would encourage you to check the receipts. Make sure they're getting what they're paying for and they're the proper hearing aids for their hearing needs Because from my experience, Dr. Wahl pushes the Starley, which may not fit everybody's hearing need.!! he's probably getting a commission or something for selling those. One more thing I have also experience that if they want to change your appointment time, they're just gonna send you an email saying this is your new time without you confirming that you can even change the time. Which at the end of the day could cause a lot of stress for people.!! Bad business all the way around I don't care how long they've been in business. It's unethical and causes a lot of stress, which is something we don't need these days. Please find another audiologist.!! Stay away!!!

This place was so wonderful with my mom who was having issues with her hearing aids. The young lady…read morewho helped her cleaned her hearing aids and worked on her app so she could hear better. Unfortunately she has trouble with them on & off.

The nicest and most helpful office ever! My mom dropped her hearing aid and it was not working…read moreproperly. However she bought them while in another county so we were expecting to pay a hefty fee to fix them. Karisa who took our appointment called the hearing aid manufacturer and after some research, discovered that my mom's hearing aids were still under warranty under an international program. She sent them out to get fixed and it was all still under warranty so shipping and repair was all covered. I would definitely recomend this office. The staff seems to actually care about providing the best service and there is an actual on site doctor of audiology vs a tech which is what you might get at a big retail store.

Dr. Sage is just awesome. She is extremely knowledgeable and personable.. She will go to any…read morelengths to make you hear as well as possible. The office is clean and professional as it should be. Eric, her assistant will take excellent care and is very enjoyable. I have referred close friends and they are satisfied and hearing well.

Dr. Shayne Sage and Eric will take great care of you. They really care about the patients. Shayne…read moreis very intuitive regarding what hearing aids will work best with her clients lifestyle.

Over the "Years" of wearing Hearing Aids - I can finally say I have found GRUSECKI AUDIOLOGY!…read more They are Professional, they Care about You & Your Hearing Issues. I will say They Care About MORE then selling Hearing Aids!!!

I have been utilizing Grusecki Audiology for years. Simply put, it is the best place in Arizona to…read moremeet all your hearing aid needs and services, period! From the incredible professionalism and knowledge to individualized treatment and care, nobody does it better! Additionally, I have never experienced such a high level of customer service from EVERY individual in the office in any business association I have ever been involved with. I cannot recommend Grusecki Audiology highly enough. They deserve more than 5 stars and set the standard for every other Audiology service to follow.

I have just picked up my second set of hearing aids from Livingston Hearing Aid Center in Sun City…read more Drew Barclay, the amazing guy who answers any and all questions, explains exactly where one is with their hearing, and is helpful, encouraging and funny, did his usual excellent job getting me used to my new hearing aids. The update, by the way, is amazing. I thought my first ones 2-1/2 years were great. The new ones are superb. I would never go anywhere but Livingston in Sun City with Drew Barclay as my guy. Livingston is great with appointments, cancellations, re-booking, anything necessary. I highly recommend them. Especially the Sun City office with Drew Barclay.

Welcome Antoine. My service started with Cindy and now Antoine has replaced her. I think he will…read moredo a fine job and has so far! I love the way he educates you about your earring aids and hearing loss. Not only does he explain to me my condition and how much help he can give me but he also explains everything to your mate. Great service with friendly staff! Antoine is there Monday thru Friday.

Every visit I make to Abbott Hearing Center has been fruitful. The staff is courteous (Rose always…read moregreets with a friendly, sincere smile) and always answers my questions, and work to improve my hearing situation. Antoine was especially attentive and fine-tuned my hearing aids even better. He skipped lunch to spend 90 minutes with me. I appreciate this office and highly recommend them.

I came with my Mom to make sure she was being taken care of. I had to start this habit at her last…read moreaudiology office which was Metro Hearing. We should have moved Mom's care from Metro a couple of years ago. I believe Metro was sold and the lack of care and expertise kept getting worse. The past couple of visits we actually felt scolded for asking basic questions as to why she wasn't getting improvement after the adjustments they were doing. I had high hopes of it being a completely different experience due to Dr. Zavos' reviews, and it most definitely was. He was fantastic! I'm so appreciative of the time he took to explain all of her test and exactly what he was correcting and adjusting on her hearing aids. THANK YOU DR. ZAVOS, MY MOM NOTICEABLY HEARS SO MUCH BETTER with the very same hearing aids she came in with!

Stopped in here to get my mom's hearing aids fixed. Now don't tell anyone, but my mom can be a bit…read moresassy and is very picky. She LOVES this office. The reception and the doctor! I can see why. The office is very clean and orgsnized. They are very helpful when she needs her hearing aids looked at and fixed. They will do what they can to make it the most cost effective too. I brought my moms hearing aids today to have them sent out for repair. The doctor looks at them for no charge and let's me know they need to be sent out. Though they are newer he recommended her bring in the other used pair he had given her that are acting up to see if he can do something about those first before having to pay for repairs. Such a friendly office we really appreciate them.