I needed an earwax removal done and they were able to fit me in same day! The clinic is very nice…read moreand clean. Reception was very friendly and made sure to speak loudly and clearly. They even had cold water, soda, and coffee available in the waiting room while you wait. The removal process itself was quick and painless. It turned out that I had less earwax than anticipated so Dr. Alicia charged me half the cost than I initially expected. A wonderful experience from start to finish, thank you very much!

I was in need of new hearing aids and after checking with my insurance, I was given a list of…read morecompanies I could use. I chose Grusecki Audiology since they were close by and had very favorable reviews with my insurance. I only had contact with 2 people; Keri, the patient coordinator and Dr. Nance. From the moment I walked in, the greetings and conversations were warm, pleasant, and enjoyable. Dr. Nance conducted a hearing test that was very thorough and based on the result provided recommendations. All my questions and concerns regarding those recommendations were answered professionally and I never once felt pressured into a particular brand or style. Through the question and answer process, I felt the recommendation was the best choice for me, and to this day, I'm glad I opted for that. During this process, there was a young lady by the name of Sienna temporarily working with Dr. Nance and her input was very good too. All in all this has been a 5 star experience and would reccommend this team to anyone. Curtis A.

These people from the receptionist to the Audiologist in this case Janelle Shaw are the best. They…read moreare professional, knowledgeable, efficient, and friendly. I was new to the Sun City West area and had not established an Audiologist to handle my hearing aid needs & had a special need one morning. From the time I called them, informed them of my need, they said come right over, they solved my problem, and I was back home within 45mins.

I went for a hearing test at the Sun City West location with Audiologist Jared Trimble. I was very…read morenervous not knowing what to expect since it was my first test ever. I have stay I felt very at ease after Jared sat with me and explained the process. During the test he walked me through it at every step. I always knew what was going to be next. At the end of my test, he went over my results with me. He took the time necessary help me understand my hearing. I feel he is truly and genuinely interested in my hearing health. I am very fortunate to have Jared and his staff as my hearing provider. Thank you for the care I received at your clinic Jared. Omar

This place has the happiest, most inspirational waiting room. Happy pet tv, a wall of noises you…read morenever think about-that melt you, coffee and water. Just a very happy atmosphere. Reception people are friendly and helpful. Great doctor with lots of options. Very thorough. Love this place!

Was excited to book after getting an order from my ENT. Immediately after getting the call I was…read moreadvised that I would have to pay $75 just to book the appointment. The $75 would then be applied to my copay and any other money refunded but I know my copay isn't $75 so why should I have to tie up extra money just to book? This isn't a photographer, this isn't a wedding cake baker, demanding a deposit to book your health care appointment limits who can gather care, meaning only the people who can afford it will be booked and others are SOL. I'll be letting my insurance know of this business practice as I do believe it shouldn't be legal to charge for an appointment.

Wrong business my bad.. clicked the wrong name.. won't let me stop typing yet ugh....read more

My husband had a sudden case of vertigo. Went to ER to see what was going on as it came on so…read moresuddenly. After CT, blood work and an MRI it was determined no stroke and no ear infection. Asking the right questions, we determined it was vestibular (Inner ear crystals have moved) had one treatment in hospital (Banner Boswell) and I started looking for a Physical Therapist who specialized in this problem. I found East Coast Audiology, Ashley, Physical Therapist, has been working on my husband, only 2 treatments and he is 96% better, before he couldn't stand without falling and getting sick. She will follow up with one more treatment, and then send him on his way until another episode. The balance, the dizziness, nausea, is from inner ear easy to treat if you know what you're looking for. I had never heard of it, so getting the word out might help someone else.

I came with my Mom to make sure she was being taken care of. I had to start this habit at her last…read moreaudiology office which was Metro Hearing. We should have moved Mom's care from Metro a couple of years ago. I believe Metro was sold and the lack of care and expertise kept getting worse. The past couple of visits we actually felt scolded for asking basic questions as to why she wasn't getting improvement after the adjustments they were doing. I had high hopes of it being a completely different experience due to Dr. Zavos' reviews, and it most definitely was. He was fantastic! I'm so appreciative of the time he took to explain all of her test and exactly what he was correcting and adjusting on her hearing aids. THANK YOU DR. ZAVOS, MY MOM NOTICEABLY HEARS SO MUCH BETTER with the very same hearing aids she came in with!

Stopped in here to get my mom's hearing aids fixed. Now don't tell anyone, but my mom can be a bit…read moresassy and is very picky. She LOVES this office. The reception and the doctor! I can see why. The office is very clean and orgsnized. They are very helpful when she needs her hearing aids looked at and fixed. They will do what they can to make it the most cost effective too. I brought my moms hearing aids today to have them sent out for repair. The doctor looks at them for no charge and let's me know they need to be sent out. Though they are newer he recommended her bring in the other used pair he had given her that are acting up to see if he can do something about those first before having to pay for repairs. Such a friendly office we really appreciate them.

I needed a hearing aid adjustment. After telling the person who answered the phone what I needed,…read moreI was transferred to an extension. No one answered, and I left a message. I did this three times, and I have not received a call back. I found another audiologist (Affiliated Audiology Consultants) where the phone was answered, my issue was discussed, and an appointment has been made. I will not be using the Arizona Hearing Center.

My wife and I both purchased hearing aides 3 years ago audiologist was fantastic explained the the…read moreservice for 3 years all was great then in about a year we went in for scheduled 6 month check up and all new personnel didn't know anything about our agreement and seemed very inexperienced we worked thru this and each time we went in new personnel. My wife had a problem with her hearing aides and was not getting any satisfaction and wrote a letter to the doctor that owns the business and then she got satisfaction our last visit at the end of the 3 year contract again new people bad customer service after spending 11,000 and told about a great 3 year program very bad service def some personnel problems if u do decide to go here get every little detail and service in writing also office dies not call u back. My wife's hearing aides are ready but they never called us and my wife was told u can pick up or see Ken only at 730 am now they knew she needed by Friday and should check them out but never called her just another example of very poor customer service. My wife went into the office today to pick up her hearing aides had been cleaned and new rechargeable batteries the audiologist did not see her nice customer service the girl at the front desk was diff from 2 weeks ago and gave my wife her hearing aides she turned in the loaners and was told the rechargeable batteries just installed were not charged LET ME REPEAT IF U DHDNT HEAR FINAL CLEANING AND BATTERY REPLACEMENT WERE NOT CHARGED. This office is the epitome of ineptness and total lack or any customer service.

Always giving Costco wholesale on Waddell 5 stars! All the employees are super awesome…read more Brian/Bryan who works at the gas station Aria helped me out today and was super friendly!!

I am writing to share my experience regarding a washing machine purchased through Costco, which has…read moreresulted in ongoing service concerns and lack of resolution. The appliance was sold with what was understood to be a 2-year manufacturer warranty. Slightly over one year after installation in a newly built home, I discovered water damage (spots on the wall and flooring) behind the unit, indicating a leak. A technician dispatched through Whirlpool evaluated the issue and attributed it to installation concerns, specifically citing low-quality hoses/connectors. He made a temporary adjustment to the setup but clearly indicated it was not a permanent solution. No proper repair or replacement was completed at that time, despite the unit still being under warranty. On February 20th, the unit became non-functional in that it powered on but would not start or run any cycles. Upon contacting Costco for service: * The initial service appointment was missed (no-show) * A rescheduled visit took place afterward * During this time, I also received notice from Whirlpool stating the warranty had expired after one year, which contradicts the 2-year coverage presented at purchase During the follow-up visit, the same technician was able to turn the machine on but again stated there was no issue with the unit itself, attributing concerns to external factors such as household water pressure. To verify this, I contacted my water provider, who tested the system and confirmed that water pressure levels are within normal range. This matter was escalated to Costco; however, as of today (March 20), I have only been informed that they are awaiting further response from Whirlpool, with no defined timeline or resolution. Key concerns include: * Temporary rather than permanent repair of a known issue * Conflicting technical assessments * Missed service appointment * Unclear and inconsistent warranty coverage * Property damage with no accountability * Lack of timely follow-up or resolution This experience raises serious concerns regarding both product reliability and post-purchase customer support. I expect a clear resolution, including accountability for the damage and clarification of warranty coverage. Service Request # 260220-000452 Date Created: 02/20/2026 09:56 AM

I was so anxious to go to my appointment. I was seen by Dr. Keelin Schwartz and boy let me tell you…read moreshe is so amazing!! One of the tests that we needed to do was very uncomfortable and she was so kind and patient with me and did everything she could to make me as comfortable as possible. I felt like I was with a friend! Not only that, but she took the time to answer every single one of my questions regarding the results. I've had so many bad experiences with doctors in the last just trying to rush me out of there, but the fact that she took the time to answer my questions and walked me through everything meant so much to me, seriously!! Thank you so much Dr Keelin!!

I had a pre procedure appointment at the beginning of April. Today, 2/27/26, I had my procedure. As…read moreany person would be, I was filled with anxiety. The second I got behind the door to the pre-op room, my nerves ceased a little. Christina is amazing and it was so helpful to hear her recovery story so I could know how my experience would be! Doctor Osborne was nothing but nice and professional! I was so nervous for this appointment but he made sure I was in good hard. Both he and the nurse worked well together and finished my procedure quite quickly, which I appreciated! I highly recommend Oasis in general, but specifically Dr. Osborne for taking his time and making sure I was okay the entire procedure. I will 100% come back to them if I have to and I recommend them to all my friends!!! Again big shoutout to Christina for being the best hype woman and you definitely helped reduce the anxiety I had for post procedure!!!!

I got the same service about getting my hearing checked, as I did at Costco, but I had to pay $75…read more Then they want $300 for an after hearing test evaluation. Not happy.

Worse customer service ever. Dr are great. Too bad the…read morestaff sucks I went elsewhere after that first year i

Looking for new Dr... selected Dr Horrocks based on Yelp reviews and information...he is part of a…read more"membership practice " wanting more than $100 a month just to be part of the practice! (Insert standard Ukrainian response here). Having been in a "membership practice for two years no, I can say you don't get anything more and that's at $199 a year. It's just a way to soak patients for more money.

I used to be a HUGE fan of this office and the Dr. Unfortunately, they went with MDVIP and no…read morelonger accept just good ole regular insurance. Such a shame, I have yet to find another provider who is as great as Dr. Horrocks.