They seem to be pretty good on the medical side, hence I gave them the extra star. But, man-o-man…read morethey can butcher up the bigger part of a customer's experience from front desk, insurance, file maintenance and communication. I arrived early for my appointment with Oasis ENT. I had completed everything online via the link Oasis ENT sent me days in advance . . . name, address, PCP information, insurance, questionnaire; everything. I had no idea of and had no knowledge Ascent Audiology even existing until the Oasis ENT employee checked me in for my prescheduled appointment wth them, said everything looks good, then told me to follow her out the front door, down the sidewalk and into a building sharing the parking lot with Oasis ENT. The Oasis ENT employee said Ascent Audiology will perform the testing, then Oasis ENT will finish up, leaving me standing at the counter of Ascent Audiology as the Oasis ENT employee walked back out the lobby door we walked in together never to see her again. What the . . . ? In any case, I complied. The Ascent Audiology employee then handed me a clipboard with a bunch of printed information asking me to sign. My name was misspelled, my birthdate was wrong, my address had a misspelling, etc. Can you imagine the nightmare this would cause with the insurance company? Wrong birthdate?! Name misspelled?! Rejected claims. EOBs not generated due to errors. Threats of collection activities, including, but not limited to third party. We've all been thru this over the years in the healthcare industry and, until now, I thought technology took care of preventing this nonsense from ever occurring again. Wrong! I asked how in the world so much information could be messed up . . . I had input it all in advance myself online. This is when I found out they use a system called "swivel chair technology". It means even though you provide all the accurate information days in advance online to Oasis ENT, Oasis ENT and Ascent Audiology do not use the internet to manage data even though the internet was invented in the early 1990s. The Ascent Audiology process is an Ascent Audiology employee sits in their chair and reads the information on one login screen from Oasis ENT, then swivels their chair to another screen to retype the information into the Ascent Audiology system. That's right, they swivel in their chair back-and-forth typing keystroke after keystroke everything off of one system into another system. No connection. No compatibility. No communication. Just a keystroke-by-keystroke re-entry of data from one system to another. If you have competent employees, that is one thing. And, even then, no one is perfect, not even the most competent of competent people. But, throw in an incompetent employee in a situation like this and what do you get? Misspelled names, birthdates not checked, addresses with typos and screwed up billing, accounts and EOBs that are worthless. And who is left to deal with this mess? You, the customer, that's who. You are left with the "your insurance has been rejected", "your bill is overdue", etc. messes you have to clean up. Agsin, they may be decent on the medical service side, but not worth the other just as important and time consuming problems on the front and back side. Experienced in the IT profession, especially in eliminating the old-school "swivel chair technology" system from decades ago, Jacqueline said she would have their manager, Denise, call me so I can walk them thru what can be done. But instead, weeks and months later, just the sound of crickets is all I have heard.

Mike C.Ascent Audiology and Hearing in Surprise is the very best in service I've ever been to! Ana…read moreaddressed all my hearing aid concerns and I've never had a better hearing aid experience in the twenty years of hearing loss! She gave me my hearing back!! Thank you so much!

Until I got my Audibel aids, I worked with the fine folks at Ascent. They are helpful,…read moreknowledgeable, reasonably priced and there is a friendly vibe that makes you want to work with them for your hearing needs.

I don't normally write reviews. Especially not like this one. However my heart goes out to the…read morepeople (mostly seniors) that I have seen as customers at the business. I would stay far away from this company. They have shown to be either fraudulent or totally unethical. When I had my first appointment Dr Wahl was adamant that I needed the Starkly brand) after doing research I learned that the Oticon were a better fit for my needs. I ordered hearing aids (oticon) Dr Wahl and I agreed he would submit the order for the top-tier. When I got my receipt it had the lower tier on the receipt. When I brought it to their attention, I was told it would take a few days to get the correct receipt. The day I was supposed to pick them up they told me there was a mistake and I would have to wait until the next Wednesday which was 9/3/25. I went to pick my hearing aids up and Dr Wahl actually took 2 of the little tools and set them aside and was going to keep them. He stated "those are more for him than me ". I asked him to put them back. As I was driving home (with my new hearing aids in. I noticed that the air conditioner in my car was extremely loud. (Background noise). Which is one of the downsides to the lower tier hearing aids, and because I have tinnitus I needed the top-tier. Moving forward when I got home the air conditioning in My Home was extremely loud to the point to where I could not keep the hearing aids in. At this time, I did some research and started looking at the hearing aids. I noticed that on the hearing aids, the description was the name of the lower tier hearing aids. However, on the receipt, the name, the description name on the receipt was for the top-tier hearing aids, and the serial number on the receipt was for the lower to your hearing aids. I also noticed that on the first receipt I got when I purchased the hearing aids. The description is the top-tier hearing aids And the billing code is for a totally different hearing aid. Now, when I first met Dr. Wahl, he bragged about how long he had been there and that it was a family owned company. So I was initially confident that he knew what he was doing. From my experience evidence shows that they're either pulling some sort of fraudulent scam or something because from the time I had to correct them and have them put the top-tier hearing aid on my first initial order receipt. And then the two other receipts with the discrepancies of the billing code and the serial numbers not matching the top-tier hearing aids I put a fraudulent claim in with my health insurance. Again, my heart goes out to individuals that aren't paying attention, especially our seniors that go in there trusting that this is a safe place and that they are not going to be taken advantage of and that just don't do the research. The effects that I had from getting the Lower to your hearing aids how it affected my hearing with my tinnitus was torturous. And so Dr. Wahl called me back and left a voicemail stating that I was correct and they were going to fix it. It was just a clerical error. I don't believe it, why because the clerical error was brought to their attention when I first pointed out that they told me we were ordering a top-tier, but the receipt said the lower tier. One would think that with all the experience he says he has it would've been fixed the first time. AND as a professional when he was putting in the batteries in my hearing aid, you would think he would check the little small writing of the description of the hearing aid, which clearly had the label of the lower tier hearing aid. Are you telling me that A supposedly experienced Audiologist would miss that ? So where is the discrepancy ? I believe they didn't think they were gonna get caught. I believe they've been doing this for some time and because of the demographics of the people that they serve it hasn't been brought to their attention. !!! Stay away from this company.!!! If your parents are going here for hearing aids, I would encourage you to check the receipts. Make sure they're getting what they're paying for and they're the proper hearing aids for their hearing needs Because from my experience, Dr. Wahl pushes the Starley, which may not fit everybody's hearing need.!! he's probably getting a commission or something for selling those. One more thing I have also experience that if they want to change your appointment time, they're just gonna send you an email saying this is your new time without you confirming that you can even change the time. Which at the end of the day could cause a lot of stress for people.!! Bad business all the way around I don't care how long they've been in business. It's unethical and causes a lot of stress, which is something we don't need these days. Please find another audiologist.!! Stay away!!!

This place has the happiest, most inspirational waiting room. Happy pet tv, a wall of noises you…read morenever think about-that melt you, coffee and water. Just a very happy atmosphere. Reception people are friendly and helpful. Great doctor with lots of options. Very thorough. Love this place!

Was excited to book after getting an order from my ENT. Immediately after getting the call I was…read moreadvised that I would have to pay $75 just to book the appointment. The $75 would then be applied to my copay and any other money refunded but I know my copay isn't $75 so why should I have to tie up extra money just to book? This isn't a photographer, this isn't a wedding cake baker, demanding a deposit to book your health care appointment limits who can gather care, meaning only the people who can afford it will be booked and others are SOL. I'll be letting my insurance know of this business practice as I do believe it shouldn't be legal to charge for an appointment.

I have had my hearing aids from HearUSA for a few years. Recently they stopped holding a charge…read morelong enough and when I called them they said my warranty was going to expire in the next 11 days.. Problem is I was going out of town and would not have them back (have to bring them in for replacement and could take 2 weeks for the new ones to come in).. The young lady who answered the phone and explained it all to me and said. OK, bring them in when you get back and I will note your file that due to extenuating circumstances you couldn't get them in here before the warranty was expired. I could not be without hearing aids for the time I would be out of town as I have meetings, etc.... it's a work trip. She assured me that I'll have no issues and said "Don't worry.. go on your trip and know we'll take care if it when you get back" GREAT Customer Service!!

I had a hard time finding the location. Once there everything was professional and polite HOWEVER…read moreI never received the free hearing test as my ear is still not back to norm. BUT I was graciously told that when my ear clears I was welcome to return at no charge and get the hearing test. To offer the TLC and informative care that I received as a non paying customer is aMAZIng and greatly appreciated. Carlos treated all my questions with wisdom and showed me in live time on TV screen my inner ears. This was a treat as I have never experienced the now time, patient, professional explanations. I will return eventually and hopefully this time I will not have such a difficult time finding it. FYI Hear USA advertises FREE exams and Carols told me I was welcome to return at no charge when a decision is made as to what I am going to do. I will be returning to get HearUSA for sure.

Over the "Years" of wearing Hearing Aids - I can finally say I have found GRUSECKI AUDIOLOGY!…read more They are Professional, they Care about You & Your Hearing Issues. I will say They Care About MORE then selling Hearing Aids!!!

I have been utilizing Grusecki Audiology for years. Simply put, it is the best place in Arizona to…read moremeet all your hearing aid needs and services, period! From the incredible professionalism and knowledge to individualized treatment and care, nobody does it better! Additionally, I have never experienced such a high level of customer service from EVERY individual in the office in any business association I have ever been involved with. I cannot recommend Grusecki Audiology highly enough. They deserve more than 5 stars and set the standard for every other Audiology service to follow.

thankful i "finally found" grusecki audiology!!! i am very…read moresatisfied with every aspect of grusecki audiology. extremely professional - they care about you & your hearing issues.

I needed an earwax removal done and they were able to fit me in same day! The clinic is very nice…read moreand clean. Reception was very friendly and made sure to speak loudly and clearly. They even had cold water, soda, and coffee available in the waiting room while you wait. The removal process itself was quick and painless. It turned out that I had less earwax than anticipated so Dr. Alicia charged me half the cost than I initially expected. A wonderful experience from start to finish, thank you very much!

Dr.Mac and his team are amazing! I felt so comforted and taken care of! Laura was amazing and…read moreworked so hard to get me in. Cana front desk went above and beyond! Gracie the medical assistant was so helpful! Chanda the office manager explained everything to me and they all were so helpful! This office treats you with respect and kindness! They help and make sure you are well taken care of! Dr. Mak is incredible and will make sure you are taken care of! Amazing office! Thank you!

So amazing to me how many times people in the reviews that they try and drown and talk about the…read morefront office but then they don't deal with their front office... They have no sign treatment plans so that they can manipulate charges. I paid for a procedure to be done, and when the doctor said that I didn't need to have it done the billing department took apart the entire note and figured out what they could try and bill me for without a signed treatment plan. Which is illegal billing practices. This entire organization needs to be audited. When I confronted the facility on their poor billing practices, their illegal billing practices, I was then given a letter stating I could not be seen there because I was verbally abusive to their team for demanding answers regarding my billing.. The team is literally trash

I came with my Mom to make sure she was being taken care of. I had to start this habit at her last…read moreaudiology office which was Metro Hearing. We should have moved Mom's care from Metro a couple of years ago. I believe Metro was sold and the lack of care and expertise kept getting worse. The past couple of visits we actually felt scolded for asking basic questions as to why she wasn't getting improvement after the adjustments they were doing. I had high hopes of it being a completely different experience due to Dr. Zavos' reviews, and it most definitely was. He was fantastic! I'm so appreciative of the time he took to explain all of her test and exactly what he was correcting and adjusting on her hearing aids. THANK YOU DR. ZAVOS, MY MOM NOTICEABLY HEARS SO MUCH BETTER with the very same hearing aids she came in with!

Stopped in here to get my mom's hearing aids fixed. Now don't tell anyone, but my mom can be a bit…read moresassy and is very picky. She LOVES this office. The reception and the doctor! I can see why. The office is very clean and orgsnized. They are very helpful when she needs her hearing aids looked at and fixed. They will do what they can to make it the most cost effective too. I brought my moms hearing aids today to have them sent out for repair. The doctor looks at them for no charge and let's me know they need to be sent out. Though they are newer he recommended her bring in the other used pair he had given her that are acting up to see if he can do something about those first before having to pay for repairs. Such a friendly office we really appreciate them.