I can't say enough good things about Oasis ENT! The office staff were absolutely…read moreamazing--welcoming, helpful, and kind from the moment I walked in. Dr. Koos was phenomenal. What should have been a tedious appointment filled with nerves turned out to be calm, reassuring, and incredibly simple. Dr. Koos took the time to make me feel comfortable, and I truly appreciated the entire experience. I walked out feeling relieved and very happy with my care. If you're nervous about seeing an ENT, I highly recommend Oasis ENT and especially Dr. Koos.

The quality of care is over the top great! Excellent back office staff including the doctors. The…read moreone very BIG PROBLEM is the front desk person, Lisa. She is supposed to be the initial impression, face of the office and she is terrible. She is rude, disrespectful, disengaged, no eye contact, no manners and extremely arrogant and lazy. There are other front desk staff that are amazing. That being said, if I was not interrupted by another front desk person asking if she could help me (clearly she noticed how rude Lisa's behavior was), I would have walked out and never got to see how amazing everyone else was! As a manager of a medical/dental, multi- specialty office, Lisa would not be a part of my office. I hope people reading this review look past the Lisa at the front and continue on with this impressive surgical center! They are all truly wonderful! Lisa is the reason for lower rating.

I saw two other ENT's that were not able to help me before finding Dr. Rodriguez. I saw him…read moreinitially for help with Meniere's Disease. He was the first ENT to check to see if I had allergies that could be an underlying trigger. I was amazed to learn that I not only had allergies, but that I had extreme allergies to common environmental grasses and trees. I have completed 3+ years of allergy shots at his office, and have seen a big decrease in my Meniere's symptoms. After completing years of allergy shots, I asked why I might still need Breathe Right strips to sleep at night. He did a CT scan and found that I also had a deviated septum and enlarged turbinates. He did a septoplasty with inferior turbinate reduction for me 10 days ago. I was anxious about the procedure, as I'd heard of others online who had complications and difficult recoveries. Dr. Rodriguez patiently and empathetically answered all of my questions before the surgery. I did not feel rushed at all...he wanted me to ask everything and feel comfortable. The surgery was performed at the Deer Valley Surgery and Endoscopy Center, and everyone there was amazing. The anesthesiologist also answered all of my questions before the surgery. Recovery from this surgery is not super fun, but Dr. Rodriguez was right; the first 2-3 days was the worst (very little air going through my nose), but then it got easier. I never needed the prescription pain medication, just Tylenol. When I was concerned that I was bleeding too much, I called the office and sent a photo. I was reassured in minutes that all was well. I really appreciated his quick response. I had the nasal splints removed a week after the surgery, and I am SO happy! I can breathe easily through my nose, and I can sleep on either side without needing to use a Breathe Right strip. I have an Apple Watch, and I got a sleep score of 98 last night, which is a huge improvement! The 2 points were lost because I went to bed late, not because I woke up. I highly recommend Dr. Rodriguez. He's very good at what he does! I'm so glad I found him. The first photo is in the car right after the surgery. The second photo is 48 hours after the surgery.

For personal reasons, I prefer not to have male doctors, but there were no female ENTs covered by…read moremy insurance. From the very first appointment, Dr. Rodriguez was extremely understanding, respectful, and professional about this. On surgery day, he made a genuine effort to honor my wishes and align his team accordingly, which made me feel comfortable and cared for. My deviated septum surgery could not have gone better. Dr. Rodriguez and his team have been outstanding every step of the way, and I'm truly grateful for the care I received. I would absolutely recommend him.

I have been a patient of Westside Ear, Nose, and Throat for many years. Family members and friends…read morehave been able to be treated and seen in a fair amount of time. Dr. Agarwal takes the time to review your history with you. Extremely kind, caring, patient Doctor, and assistants. Best choice I have ever made.

Took a day off to bring my mom in because the office told her "we are too busy to translate and…read morewill not stop what we're doing to translate so you need to bring in someone to translate " 1st off you're a medical office how do you not have someone or something to translate? And Dr.Agarwal's MA was so disgustingly rude and was rolling her eyes giving us attitude for no reason other then me having to translate her questions to my mom. No one tells you to work there if you're that miserable and unhappy then look somewhere else to work. I am a Medical assistant and work in a medical office and I have never treated my patients the way that lady did she incredibly unprofessional.

I just completed my surgery with Dr. Goldberg at Pinnacle Vein and Vascular Center and I'm so happy…read moreto have found him and this wonderful office!! From my first appointment to my recent surgery I felt like I was part of the family!! The office staff helped me understand the procedure and Colleen, Dr. Goldberg's assistant explained how to prepare for the process. Veronica also answered my questions and everyone in the office went above and beyond to make sure I felt comfortable!! Dr. Goldberg is an amazing surgeon and because of his expertise and thorough knowledge I'm already feeling so much better and can't thank him and the office enough for all of their wonderful care!!!

We were referred to Pinnacle Vein from our primary care office. When we arrived I asked right away…read morehow much the office visit cost would. The receptionist informed me that she would request a call from Billing to answer that question. We never got a call from billing at all. After our second visit they knew they could not do anything for us. They then made a 3rd appointment to inform us that they could do nothing. That created another billable charge. For no reason at all. I talked to billing and they said that is their normal policy. So creating fraudulent billing events is Pinnacle's normal policy.

I went there today and met Liz and Stephanie.They were very knowledgeable and helped me. I am…read morealways satisfied every time I go there. Great staff also the girls are so nice They make me always feel welcome and comfortable. Angela Selby

Soooo based on great reviews, my experience wasn't so great. The staff is very nice and friendly. I…read moredecided to try this new place for my continued sinus problems, they did a CT scan and told me I would benefit from a ballon sinuplasty procedure. So in comes the "coordinator" and explains it then insurance issue comes up. I was given numbers then my insurance would cover some of it based on not meeting deductible. I went ahead and scheduled it, because after all this procedure would correct all my sinus issues. I called my insurance and they said it was out of network and then said it also requires pre authorization, which no calls have been made for it and it would be in a couple of days. I was perplexed. The coordinator would say well if insurance doesn't cover it we will work to out! Meaning would be stuck with a $6,000 procedure and have to pay it. I didn't feel comfortable with it and canceled. I got a 2nd opinion from in network ENT and told me it was an up sale and it would not have worked for me. So do your research and call insurance first. My insurance company said I made a good decision and didn't need any procedure. Just good nasal sprays etc. And my doctor said I don't have any narrowing or inflammation like they said.

Dr. Charous is worth the wait to see him. I have serious and bad sinus issues for years. I have…read morealready had 3 surgeries with a previous Dr., so I came here for a 2nd option. I didn't want another surgery! It sucks!!! So Dr. Charous was 30 mins for our appt, but he did take his time to review my records and listen to me. We were both on the same page of putting surgery as a last resort. So we tried pills, breathing treatments, test, etc. for 4 months. He was out of options, so #4 surgery was on the table again. Did the surgery! Recovered and moving forward with treatments to prevent my allergies from flaring up to cause my sinuses to go crazies! So I am on drops for about a year now, and I am feel super! I was only down with a cold since August 2012 to today 8/10/13 (Normal my colds or flu turned into walking pneumonia or bronchitis - yeah that was my 2011 & 2012) . I have had a year of feeling like a human, no more lugging around tissue boxes. I still have several more drop treatments, but if year #1 is so good then bring it! I can enjoy life and be more active again. Yes, the con is the doctors are always running later on appt time.

1 Star I rarely…read moreleave 1-star reviews, so when I do, it means I was genuinely dissatisfied with my experience and would not return. To be fair, I had a positive experience with Dr. Taffet, and my son's ear tube surgery at St. Joseph's went very smoothly. However, the repeated issues I encountered with the front office staff and communication ultimately overshadowed the positives. My first experience with the office set the tone. I arrived 7 minutes late due to traffic within their parking lot while trying to manage a sick one-year-old with a 101-degree fever from recurrent ear infections and a very active two-year-old. I understand that I was late and that office policies must be followed, but the front desk employee was extremely dismissive and showed no empathy for the situation. I was turned away and told to come back later that afternoon. Another concerning experience occurred 15 days after my son's ear tube surgery. He developed what we later learned was an allergic reaction to anesthesia. When I called the after-hours line on a Saturday, I was told they only assist patients who are within 14 days of surgery. After explaining the situation, the representative eventually agreed to help but repeatedly stated that she would "get in trouble" for doing so. As a worried parent, that was not reassuring. The most frustrating experience involved my son's ongoing ear infections after tube placement. Multiple antibiotics had failed, and I left a voicemail explaining that I work night shift, sleep during the day, and I asked that my husband be contacted ASAP. No one called him that day. When I woke up and called the office, I was met with some of the rudest customer service I have experienced in healthcare. I was given no help before the office closed. My son spent the entire night awake and crying from an untreated ear infection. The next morning, we were simply told to use Ciprofloxacin ear drops that we ALREADY had at home. This information could have been communicated in under two minutes the evening before and would have saved my son a painful night. My baby developed full body hives immediately following his surgery, and we thought the cause was the Cipro ear drops, so that's why I was hesitant to give them. Turns out it was just the anesthesia, but we had no way of knowing that until we tried the Cipro drops again. I have worked in healthcare for 10 years, and what stood out most throughout these experiences was the lack of communication, empathy, and basic customer service. While I appreciated Dr. Taffet and had a positive surgical experience, the repeated issues with the office staff and follow-up care were significant enough that I would seek a different ENT provider in the future.

CS is great, Dr Bassett was very approachable and friendly…read more He was very thorough and very professional. Facility is extremely clean and well organized. All Associates were very friendly, communicative. Highly recommend.

This place was by far amazing. The care was great! The nurse who placed my in catheter was…read moreFANTASTIC. I hate them in my hand and she made it so easy and pain free, not uncomfortable, no bruising after. I will definitely come back if I ever need surgery again.

Front office very nice. Want to say how pleased we were with Nicole Surman and her assistant…read moreMackensie, they both listened and asked questions, also told you what they needed to do and made you very comfortable. Very pleased with the service.

Doctor Zaki is wonderful. Competent, friendly, and a great sense of humor. He explained everything…read moreso I could understand all that was going to be done.