This Dr was great, I felt in good hands.. I'm still recouping but so far so good! I'm grateful to…read morehave had my procedure by him :)

Great Care Professional Staff and Provider…read moreI refer all of my colleagues and patients to their practice

I went there today and met Liz and Stephanie.They were very knowledgeable and helped me. I am…read morealways satisfied every time I go there. Great staff also the girls are so nice They make me always feel welcome and comfortable. Angela Selby

I just had a procedure to correct my deviated septum. The…read morestaff is great, they put me at ease, I was a bit nervous! The office was immaculate and welcoming. The procedure itself went smoothly, and I am recovering quite nicely.

I can't say enough good things about Oasis ENT! The office staff were absolutely…read moreamazing--welcoming, helpful, and kind from the moment I walked in. Dr. Koos was phenomenal. What should have been a tedious appointment filled with nerves turned out to be calm, reassuring, and incredibly simple. Dr. Koos took the time to make me feel comfortable, and I truly appreciated the entire experience. I walked out feeling relieved and very happy with my care. If you're nervous about seeing an ENT, I highly recommend Oasis ENT and especially Dr. Koos.

The quality of care is over the top great! Excellent back office staff including the doctors. The…read moreone very BIG PROBLEM is the front desk person, Lisa. She is supposed to be the initial impression, face of the office and she is terrible. She is rude, disrespectful, disengaged, no eye contact, no manners and extremely arrogant and lazy. There are other front desk staff that are amazing. That being said, if I was not interrupted by another front desk person asking if she could help me (clearly she noticed how rude Lisa's behavior was), I would have walked out and never got to see how amazing everyone else was! As a manager of a medical/dental, multi- specialty office, Lisa would not be a part of my office. I hope people reading this review look past the Lisa at the front and continue on with this impressive surgical center! They are all truly wonderful! Lisa is the reason for lower rating.

The office on Thunderbird is wonderful. From the front desk to Sean and the Audiologists, it is a…read moredelight to visit. Everyone is so friendly, helpful and kind. They take time to answer questions, explain what is going on and make sure everything is taken care of by the end of the visit. I highly recommend this office.

I finally convinced these folks to give me an alternative prescription for ear drops…read more The first one was $75. Thank you! U

Dr. Charous is worth the wait to see him. I have serious and bad sinus issues for years. I have…read morealready had 3 surgeries with a previous Dr., so I came here for a 2nd option. I didn't want another surgery! It sucks!!! So Dr. Charous was 30 mins for our appt, but he did take his time to review my records and listen to me. We were both on the same page of putting surgery as a last resort. So we tried pills, breathing treatments, test, etc. for 4 months. He was out of options, so #4 surgery was on the table again. Did the surgery! Recovered and moving forward with treatments to prevent my allergies from flaring up to cause my sinuses to go crazies! So I am on drops for about a year now, and I am feel super! I was only down with a cold since August 2012 to today 8/10/13 (Normal my colds or flu turned into walking pneumonia or bronchitis - yeah that was my 2011 & 2012) . I have had a year of feeling like a human, no more lugging around tissue boxes. I still have several more drop treatments, but if year #1 is so good then bring it! I can enjoy life and be more active again. Yes, the con is the doctors are always running later on appt time.

1 Star I rarely…read moreleave 1-star reviews, so when I do, it means I was genuinely dissatisfied with my experience and would not return. To be fair, I had a positive experience with Dr. Taffet, and my son's ear tube surgery at St. Joseph's went very smoothly. However, the repeated issues I encountered with the front office staff and communication ultimately overshadowed the positives. My first experience with the office set the tone. I arrived 7 minutes late due to traffic within their parking lot while trying to manage a sick one-year-old with a 101-degree fever from recurrent ear infections and a very active two-year-old. I understand that I was late and that office policies must be followed, but the front desk employee was extremely dismissive and showed no empathy for the situation. I was turned away and told to come back later that afternoon. Another concerning experience occurred 15 days after my son's ear tube surgery. He developed what we later learned was an allergic reaction to anesthesia. When I called the after-hours line on a Saturday, I was told they only assist patients who are within 14 days of surgery. After explaining the situation, the representative eventually agreed to help but repeatedly stated that she would "get in trouble" for doing so. As a worried parent, that was not reassuring. The most frustrating experience involved my son's ongoing ear infections after tube placement. Multiple antibiotics had failed, and I left a voicemail explaining that I work night shift, sleep during the day, and I asked that my husband be contacted ASAP. No one called him that day. When I woke up and called the office, I was met with some of the rudest customer service I have experienced in healthcare. I was given no help before the office closed. My son spent the entire night awake and crying from an untreated ear infection. The next morning, we were simply told to use Ciprofloxacin ear drops that we ALREADY had at home. This information could have been communicated in under two minutes the evening before and would have saved my son a painful night. My baby developed full body hives immediately following his surgery, and we thought the cause was the Cipro ear drops, so that's why I was hesitant to give them. Turns out it was just the anesthesia, but we had no way of knowing that until we tried the Cipro drops again. I have worked in healthcare for 10 years, and what stood out most throughout these experiences was the lack of communication, empathy, and basic customer service. While I appreciated Dr. Taffet and had a positive surgical experience, the repeated issues with the office staff and follow-up care were significant enough that I would seek a different ENT provider in the future.

I've been seeing Dr. Singh for about four years now, and I couldn't be more pleased with the care…read moreshe provides. She is extremely professional and, just as importantly, an excellent listener who takes the time to truly understand any concerns. As a pulmonologist, her knowledge and attention to detail give me a lot of confidence in my care. My wife originally recommended her to me, and we've both continued seeing her ever since. I highly recommend Dr. Singh to anyone looking for a thoughtful, attentive, and highly skilled specialist.

I have had consistant excellent care at this location. Dr. Singh and her staff are kind,…read moreresponsive, respectful and professional. I would highly recommend this pulmonologist to anyone.

Dr. Taffet is awesome!! Been procastinating about surgery for years. I came in with my wife for her…read morevertigo and liked his personality and professionalism. I decided to make my own appointment for my nasal assessment. 1 month later, I breathe like a new person. A couple of bumps (with his surgery planner), but he still gets 5 stars from me. Right to the point, no BS. Thanks for making me breathe like a normal person DOC!

After having a sinus infection for 3 months I finally sought help from Dr. Taffet!! Why have I not…read moredone this sooner... I don't know. All I care about is that I FINALLY did. He worked around my needs and got me to BREATHE again... in time for vacation and a big upcoming speech. He cared about me as a patient and I cannot be more grateful!!