I can't say enough good things about Oasis ENT! The office staff were absolutely…read moreamazing--welcoming, helpful, and kind from the moment I walked in. Dr. Koos was phenomenal. What should have been a tedious appointment filled with nerves turned out to be calm, reassuring, and incredibly simple. Dr. Koos took the time to make me feel comfortable, and I truly appreciated the entire experience. I walked out feeling relieved and very happy with my care. If you're nervous about seeing an ENT, I highly recommend Oasis ENT and especially Dr. Koos.

The quality of care is over the top great! Excellent back office staff including the doctors. The…read moreone very BIG PROBLEM is the front desk person, Lisa. She is supposed to be the initial impression, face of the office and she is terrible. She is rude, disrespectful, disengaged, no eye contact, no manners and extremely arrogant and lazy. There are other front desk staff that are amazing. That being said, if I was not interrupted by another front desk person asking if she could help me (clearly she noticed how rude Lisa's behavior was), I would have walked out and never got to see how amazing everyone else was! As a manager of a medical/dental, multi- specialty office, Lisa would not be a part of my office. I hope people reading this review look past the Lisa at the front and continue on with this impressive surgical center! They are all truly wonderful! Lisa is the reason for lower rating.

The office on Thunderbird is wonderful. From the front desk to Sean and the Audiologists, it is a…read moredelight to visit. Everyone is so friendly, helpful and kind. They take time to answer questions, explain what is going on and make sure everything is taken care of by the end of the visit. I highly recommend this office.

I finally convinced these folks to give me an alternative prescription for ear drops…read more The first one was $75. Thank you! U

I went there today and met Liz and Stephanie.They were very knowledgeable and helped me. I am…read morealways satisfied every time I go there. Great staff also the girls are so nice They make me always feel welcome and comfortable. Angela Selby

Soooo based on great reviews, my experience wasn't so great. The staff is very nice and friendly. I…read moredecided to try this new place for my continued sinus problems, they did a CT scan and told me I would benefit from a ballon sinuplasty procedure. So in comes the "coordinator" and explains it then insurance issue comes up. I was given numbers then my insurance would cover some of it based on not meeting deductible. I went ahead and scheduled it, because after all this procedure would correct all my sinus issues. I called my insurance and they said it was out of network and then said it also requires pre authorization, which no calls have been made for it and it would be in a couple of days. I was perplexed. The coordinator would say well if insurance doesn't cover it we will work to out! Meaning would be stuck with a $6,000 procedure and have to pay it. I didn't feel comfortable with it and canceled. I got a 2nd opinion from in network ENT and told me it was an up sale and it would not have worked for me. So do your research and call insurance first. My insurance company said I made a good decision and didn't need any procedure. Just good nasal sprays etc. And my doctor said I don't have any narrowing or inflammation like they said.

Dr. Charous is worth the wait to see him. I have serious and bad sinus issues for years. I have…read morealready had 3 surgeries with a previous Dr., so I came here for a 2nd option. I didn't want another surgery! It sucks!!! So Dr. Charous was 30 mins for our appt, but he did take his time to review my records and listen to me. We were both on the same page of putting surgery as a last resort. So we tried pills, breathing treatments, test, etc. for 4 months. He was out of options, so #4 surgery was on the table again. Did the surgery! Recovered and moving forward with treatments to prevent my allergies from flaring up to cause my sinuses to go crazies! So I am on drops for about a year now, and I am feel super! I was only down with a cold since August 2012 to today 8/10/13 (Normal my colds or flu turned into walking pneumonia or bronchitis - yeah that was my 2011 & 2012) . I have had a year of feeling like a human, no more lugging around tissue boxes. I still have several more drop treatments, but if year #1 is so good then bring it! I can enjoy life and be more active again. Yes, the con is the doctors are always running later on appt time.

1 Star I rarely…read moreleave 1-star reviews, so when I do, it means I was genuinely dissatisfied with my experience and would not return. To be fair, I had a positive experience with Dr. Taffet, and my son's ear tube surgery at St. Joseph's went very smoothly. However, the repeated issues I encountered with the front office staff and communication ultimately overshadowed the positives. My first experience with the office set the tone. I arrived 7 minutes late due to traffic within their parking lot while trying to manage a sick one-year-old with a 101-degree fever from recurrent ear infections and a very active two-year-old. I understand that I was late and that office policies must be followed, but the front desk employee was extremely dismissive and showed no empathy for the situation. I was turned away and told to come back later that afternoon. Another concerning experience occurred 15 days after my son's ear tube surgery. He developed what we later learned was an allergic reaction to anesthesia. When I called the after-hours line on a Saturday, I was told they only assist patients who are within 14 days of surgery. After explaining the situation, the representative eventually agreed to help but repeatedly stated that she would "get in trouble" for doing so. As a worried parent, that was not reassuring. The most frustrating experience involved my son's ongoing ear infections after tube placement. Multiple antibiotics had failed, and I left a voicemail explaining that I work night shift, sleep during the day, and I asked that my husband be contacted ASAP. No one called him that day. When I woke up and called the office, I was met with some of the rudest customer service I have experienced in healthcare. I was given no help before the office closed. My son spent the entire night awake and crying from an untreated ear infection. The next morning, we were simply told to use Ciprofloxacin ear drops that we ALREADY had at home. This information could have been communicated in under two minutes the evening before and would have saved my son a painful night. My baby developed full body hives immediately following his surgery, and we thought the cause was the Cipro ear drops, so that's why I was hesitant to give them. Turns out it was just the anesthesia, but we had no way of knowing that until we tried the Cipro drops again. I have worked in healthcare for 10 years, and what stood out most throughout these experiences was the lack of communication, empathy, and basic customer service. While I appreciated Dr. Taffet and had a positive surgical experience, the repeated issues with the office staff and follow-up care were significant enough that I would seek a different ENT provider in the future.

If I could give zero stars, I would…read more From my very first appointment, I did not feel comfortable with Lisa O'Neal. During the visit, she repeatedly interrupted me whenever I tried to answer her questions, often talking over me before I could fully explain my concerns. It made me feel unheard and dismissed. The biggest issue was the lack of attention to my care. I was referred to this office for a specific medical concern, yet the recommended testing was not handled properly. One test was not performed as expected, and another specimen had to be rejected by the lab because the wrong collection tube was used. As a result, I had to schedule a second appointment to repeat testing. At my follow-up visit, Lisa O'Neal seemed unaware of why I was there and had not reviewed my situation beforehand. When I asked questions about the testing, I was told they don't test for certain strains, which was confusing given the reason for my referral and the specialty of the practice. Instead of taking the time to explain the reasoning or address my concerns, I felt like my questions were treated as an inconvenience. To make matters worse, when discussing the repeat test that had to be redone because of the office's error, I was asked in a dismissive tone whether I even wanted to retest, as though it didn't matter either way. Throughout both appointments, I never felt that my concerns were taken seriously. Instead, I left with the impression that my presence was an inconvenience rather than a patient seeking specialized care. I cannot recommend this provider based on my experience. Patients deserve to feel listened to, respected, and confident that their concerns are being addressed with professionalism and attention to detail.

I really appreciated Dr. Ali and his approach to educating me about options for surgery. I felt…read morereassured and so much more informed when I left. He gave me some great written material and scheduled me for further tests. Very thorough and kind. Conservative approach. Loved the women at the front counter who were efficient and kind enough to make good lunch recommendations. Seems like a small thing, but it meant a lot. It's nice to feel cared for when you are confused about health care.

I have been a patient of Westside Ear, Nose, and Throat for many years. Family members and friends…read morehave been able to be treated and seen in a fair amount of time. Dr. Agarwal takes the time to review your history with you. Extremely kind, caring, patient Doctor, and assistants. Best choice I have ever made.

Took a day off to bring my mom in because the office told her "we are too busy to translate and…read morewill not stop what we're doing to translate so you need to bring in someone to translate " 1st off you're a medical office how do you not have someone or something to translate? And Dr.Agarwal's MA was so disgustingly rude and was rolling her eyes giving us attitude for no reason other then me having to translate her questions to my mom. No one tells you to work there if you're that miserable and unhappy then look somewhere else to work. I am a Medical assistant and work in a medical office and I have never treated my patients the way that lady did she incredibly unprofessional.

This Dr was initially extremely knowledgeable. Was seeing him for chronic sinusitis and thought his…read moreplan might lead to relief. Unfortunately, my sinus drained nasty mucosa prior to cat scan and he then decided that scabs on my neck were the root of my problem. Not so doc. I pick at ingrown hairs and have been getting electrolysis. Still struggling with dry sinuses and issues including infections from time to time. Perhaps I should mail my HUGE dry boogers to you so you can evaluate how they may from time to time block drainage. Thanks for nothing.

Very nice DR and I was hopeful id have a great outcome but in my follow situation up after having a…read moremedical emergency I was treated like any other patient in a mill so I found a DR closer to my home. He's great but his staff is NOT negotiable under any circumstances and that falls on the BOSS!

Only one star do I give this doc. So disappointed in the time that I wasted at this practice only…read moreto learn that we have so many better options here in the Valley and Surprise. I tried time and again to give him and his practice benefit of the doubt but was repeatedly disappointed. Other offices I now see allow for immediate computer check-in and shots administered within 2 minutes of arrival with pleasant, efficient smiling faces. Lastly, never had any reactions from Hrabak's immunotherapy which now makes me see that I wasn't ever getting the proper dosage. Never had any improvement after two years of diligent attendance. I hate leaving negative reviews but once in awhile consumers need to be advised. Finally, I personally found Dr Hrabak to have missed the mark on many points.

Amazing service and staff. From the moment you step into the office until you leave service is…read moreamazing.