I needed to be seen by an ENT. I selected AZ Desert ENT after reading the reviews. I was going to…read morebe a new patient so I expected a little bit of a wait to get an appointment, so I was very pleased they had an opening the next day. From the minute I arrived until I left, the staff were helpful, knowledgeable and professional. Check-in was fast and easy. The medical assistant was friendly and efficient. Unfortunately I don't remember her name, please let her how much I appreciate her care. Stephanie Watson was amazing, she eased my concerns and was so gentle to my sore ear. Jacqueline McLeod! Wow! I needed to have a scope done (I hate those things!) She was so gentle and the procedure was quick. Less than 24 hours and I feel much better. I am so impressed with the care I got. I highly recommend this medical group.

They billed my Insurance $1078.26 for a nasal endoscopy that took 90 seconds. Twenty seconds for…read morethe spray to numb my nasal passage ten minutes of me sitting there waiting to get numb with nobody in the room and 90 seconds with the thing up my nose for a thousand dollars. Now I have a bill for $218.88. Where the hell is the doctors or anybody's responsibility to let us know that there will be a charge for all of these massive services when we are going through insurance company and think we have good insurance!? Thank you Blue cross blue shield and thank you, Arizona desert ear nose and throat- for nothing.

Saw dr wiggenhorn for my little toddlers tonsils and he was great. Im always super skeptical of new…read moredoctors especially when it comes to my kids in a new city but the reviews about Dr Wiggenhorn is right. He is fun, patient, informative and took his time with my child. I love that he wanted us to do more tests before jumping the gun for a tonsillectomy. Wait time is a bit of an annoyance but I expected it. My appt was at 11:10 and was not seen until 12. There were a ton of people being seen on a Monday. Check in was easy. The front desk staff gave me a tablet of some sort instead of paperwork to fill out. I was even able to pay via table so it made it east. The clinic was a bit small but I expected it. My expectations werent high but glad I went.

He is very disrespectable, not willing to listen and very dismissive of a diagnosis that I've had…read moresince 2009. He also told his staff, which were great by the way, "Don't send her a link to post a review". In hearing that, now I have to wonder how many 5 stars are actually that many, since those he doesn't get a long with aren't allowed to post a review. Now that makes me wonder about the whole "rating" platforms as a whole. I will be sending Dr W an entire chapter from a medical book of to get him up to speed on what he doesn't know and what he belittled me in. I hope this will help him to not only treat patients kinder, but also have actual medical knowledge on a subject he knew nothing about.

I've seen Dr. Taffet since I was a child and now as an adult I feel super confident in him and his…read moreoffice. I went in without a referral to see him for breathing issues and same day he was able to DX me and walk through my treatment plan. I am post op day 5 from my procedure and feeling better than I have in 20 yrs. The office staff was amazing and so understanding when scheduling this procedure. Highly recommend Dr. Taffet and his office.

1 Star I rarely…read moreleave 1-star reviews, so when I do, it means I was genuinely dissatisfied with my experience and would not return. To be fair, I had a positive experience with Dr. Taffet, and my son's ear tube surgery at St. Joseph's went very smoothly. However, the repeated issues I encountered with the front office staff and communication ultimately overshadowed the positives. My first experience with the office set the tone. I arrived 7 minutes late due to traffic within their parking lot while trying to manage a sick one-year-old with a 101-degree fever from recurrent ear infections and a very active two-year-old. I understand that I was late and that office policies must be followed, but the front desk employee was extremely dismissive and showed no empathy for the situation. I was turned away and told to come back later that afternoon. Another concerning experience occurred 15 days after my son's ear tube surgery. He developed what we later learned was an allergic reaction to anesthesia. When I called the after-hours line on a Saturday, I was told they only assist patients who are within 14 days of surgery. After explaining the situation, the representative eventually agreed to help but repeatedly stated that she would "get in trouble" for doing so. As a worried parent, that was not reassuring. The most frustrating experience involved my son's ongoing ear infections after tube placement. Multiple antibiotics had failed, and I left a voicemail explaining that I work night shift, sleep during the day, and I asked that my husband be contacted ASAP. No one called him that day. When I woke up and called the office, I was met with some of the rudest customer service I have experienced in healthcare. I was given no help before the office closed. My son spent the entire night awake and crying from an untreated ear infection. The next morning, we were simply told to use Ciprofloxacin ear drops that we ALREADY had at home. This information could have been communicated in under two minutes the evening before and would have saved my son a painful night. My baby developed full body hives immediately following his surgery, and we thought the cause was the Cipro ear drops, so that's why I was hesitant to give them. Turns out it was just the anesthesia, but we had no way of knowing that until we tried the Cipro drops again. I have worked in healthcare for 10 years, and what stood out most throughout these experiences was the lack of communication, empathy, and basic customer service. While I appreciated Dr. Taffet and had a positive surgical experience, the repeated issues with the office staff and follow-up care were significant enough that I would seek a different ENT provider in the future.

BE ADVISED! In my opinion and based on my one-on-one experience with Dr. Jonathan Wiggenhorn below,…read morethis is the most BILLING THIRSTY and unprofessional $$$billing mill operation I've ever dealt with! I waited 1 hour to see him in a packed office and it got worse! He provides a Sinoplasty that is only up to 80% effective (VivAir procedure is 90% fyi) and has his office minions line you up for an appointment an then when you get to see him he comes in and says "how long have you been dealing with this?" No problem but the issues is he doesn't have time to answer questions and pushed me off to staff for pricing lol. He signed me up for 2 surgeries before showing me my CT results (which I had to request that he never provided) or giving me my CT results. Not time for questions. His staff must think that because you are over 50 they can double charge you which I had to get fixed. It was so obvious this is a money scheme for Dr. Wiggenhorn and perhaps to support his required lifestyle? it was disgusting. To the point that I had to get a second opinion! The feeling they are cranking people through his offices like a whirlwind with no professional regard for anything other than cranking the $$$ press. BE ON GUARD. The VivAir procedure that Dr Jonathan Wiggenhorn does NOT offer is a 90% success rate. YOU MIGHT GET A SECOND OPINION ALL! THIS PRACTICE IN MY EXPERIENCE IS A $$$$ MONEY PRINTING PRESS THAT I FELT IS MORE INTERESTED IN $$$$$ THAN IN YOUR BEST INTEREST.

I left an earlier review about my experience with Dr. Wiggenhorn, but I have since gotten…read moreadditional and relevant information to share. I also want to share some photos (so people know that I'm not just slandering him), one from my 3D scan. I got an OTO-Scope (a very small camera that I could use to see inside my nose). The resulting picture confirmed everything that I had shared about my sinus congestion with Dr. Wiggenhorn, but WORSE. I did not just have sinus congestion, but a nasal polyp--which blocks my breathing through my left nostril when it enlarges as I lay down to sleep. This will cause all air to pass through the right nostril, which will then overtax it. It will then inflame the inside mucus membranes, completing the night's sinus congestion until I cannot breathe through my nose. When I am in an upright position, much of the blood will drain from the polyp, alleviating most of the symptoms. I've attached the photo (a screen-grab from the 3D scan and of the polyp). Please forgive the grossness of the photo of the polyp. But when I saw it, I was left wondering-- How could an ENT medical doctor fail to identify such a large source of nasal congestion? Did the decongestant ASRC used before the exam shrink it to the point of being unidentifiable? Did he just not want to operate on the polyp, which needs to be surgically removed? Was he concentrating his practice on the low-risk, lucrative procedures that could easily be done by a general practitioner doctor (i.e., sinus infection [antibiotic] and allergy [antihistamine or steroid spray])? Last, I now have an appointment with another ENT to deal with this issue.

My mom had 3 operations done 2023-2024 and died in 2025. The whole time the impression given was…read morethat she'd get through her cancer battle through these surgeries. The last one, Dr had the audacity to lie and say there were clear margins, when results showed different. Also, he would have a clear plan of what he was going to do and then change it up during the surgery, causing more invasive than initially said! DO NOT RECOMMEND, MY MOTHER WAS ONLY 42 and passed away!

I just had a procedure to correct my deviated septum. The…read morestaff is great, they put me at ease, I was a bit nervous! The office was immaculate and welcoming. The procedure itself went smoothly, and I am recovering quite nicely.

Amazing experience! The team made me feel very comfortable and relaxed. I would highly recommend…read morethem for any ENT needs.

I was very disappointed as I am a long time patient. But, in my last visit the Dr. took it upon…read morehimself to mention to me his views on those who have chosen not to get the shot. That his son is smarter than those idiots. I don't think that his views are pertinent to my care. And I want others to know. Beware!

Appointment with Dr Shahs staff is amazing. They work with me and respect my time! Even when office…read moreis busy they step up and take care of their clients.