Dr. Lee was the 4th provider I saw to remedy my ear problem. I'm grateful to him and his staff for…read morefixing my ear after several months of pain. The staff was very kind and great at communication. I would most definitely recommend Dr. Lee. A big thank you to Christina - office manager and Desiree - PA.

I CAN BREATHE THROUGH MY NOSE! Dr Lee did an amazing job. I just finished the procedure and I can…read moreI can breathe through both sides of my nose.. Right now I'm in the stage where my throat is numb from the numbing medicine causing strange, swallowing, but swallowing fine nonetheless. Day 2: In addition to getting Afrin and sinus rinse, be SURE to get popsicles! Popsicles are lifesaver for the throat the first couple of days!!! Today my sinuses are kind of swollen so it's hard to breathe through my sinuses, but I was expecting that. Day 3: just woke up to take some Tylenol and I am not in pain, but the biggest news for me is that I can breathe through both sides of my sinuses, and the majority of the swelling is gone!!! Forgot to take the steroids this morning and my other antibiotics so I'm a little stuffy today, but still feeling really good !!! Day 8: Every day is a little bit better than the day before, and I am sounding less "sinusy". Just did my evening, sinus rinse and had quite a bit of debris come out of my left sinus cavity under my cheekbone. It feels crazy because a lot of the pressure that I was feeling in my teeth seems to be subsiding.

Dr. Kelsch is an exceptional surgeon. He was highly recommended by my family doctor and had the…read morerespect of the nurses who took care of me pre and post op. His bedside manner was excellent, he was very clear in describing to me what he was going to do, had to be done and why, and the outcomes. My surgery was complex and the work done by Dr. Kelsch was first class. I'd highly recommend him.

Ugh... front office is SO rude! The front office receptionist was so nasty to an elderly patient…read morethat was ahead of me. The receptionist was berating him and he could not hear- I stepped in to try and help him. It was awful! Anthony the PT is incredible!! He is SO kind, patient & professional! I would never return to this office if it weren't for him! The medical profession has gotten SO unprofessional! So thankful there are clinicians like Anthony Veglia that have not lost their compassion and empathy!

I was not surprised to read other reviews saying doctors are great but office staff is terrible…read more They truly are. It is impossible to get a referral from them. I had an office visit to get a referral- which should have been enough. I had to call 6 more times. I currently am waiting for another call back for over a week, which I am confident will never come. No response to emails. If you schedule a surgery with them, they will change your surgery time numerous times and never let you know. I was in the surgery center watching people miss their surgeries or come in hours earlier like I did because we were never told our surgeries got moved. Doctors are kind and knowledgeable. But not worth the hassle of the staff.

Cold plugged my right ear. Doctor "vacuumed" out (that was fun), weeks later back as there is now…read morea "clicking" in my ear. Only tool that was used was the standard otoscope, no camera to identify the issue. Next thing I knew, into a room for a hearing test....NOT what I had returned to this office. By the time I finished the test, I was hopping mad. Nothing that I can do about the "clicking" every time I swallow. Keep trying to clear your ear was the doctor's instruction. I will figure it out myself.

I absolutely cannot say enough good things about Dr. Chapple and his entire staff. My daughter was…read moresuffering from chronic tonsillitis her freshman year in college and he was able to get her in for surgery right away. I would highly recommend him to anyone!!!!

At first I believed this to be a great office. They got me in same day and the doctor met with me…read morepromptly. This is when things turned out to be horrible. I came in with a severe ear infection and met with Dr. Chapel for all of 5 minutes since he took a personal call while in the room and his phone kept going off. Then he told me he would send over an oral antibiotic and a ear drop antibiotic and I should feel better in 24 hours. His words exactly. I waited 4 hours to get the meds and trying to call into their office is a complete joke, their call center is completely rude and hung up on me multiple times and refused to help transfer me to the office just so I could ask when they were going to send my medication only for me to drive back to the office to finally get an answer. This continued for 3 days! I called the next day crying in absolute pain and finally got pain meds only for them to not work at all and today calling their on call doctor at 5am and not hearing back anything until I personally had to call to speak with his MA and was in such absolute pain that they were finally going to get in contact with the doctor. At this point I was so fed up I went to the ER and was immediately treated and cared for way better than this office even attempted. Their clinic manager, Sandy doesn't give two shits either and was almost blaming me for why my pain was so bad and making it out to be that I didn't follow my medications as directed. Absolutely ridiculous!!!! All I wanted was help and to get the adequate care I deserved and this place was a nightmare! Avoid it at all costs!!!!!!

Dr John Stewart is an outstanding doctor. Took my husband there yesterday for a lengthy impacted…read moreear wax removal. Had been to a PA at a different practice a couple years ago who gave up too soon. When done, Dr Stewart helped me get my husband back in the wheel chair and even pushed it out to the car and helped me get him in the car. I would give 10 stars if possible. Thank you Dr Stewart.

Dr. Stewart and his staff are great! Easy to schedule everyone was really friendly and helpful.read more

If I was able to give this practice 10 stars, I certainly would!…read more The positive experience started from the initial call when I spoke to Bailey. She was kind, compassionate, caring, and understanding. I explained, I was having severe issues and was very anxious, however the Dr was booking out into June so I made an appointment and asked her if anything came up earlier, to please reach out, she also told me to feel free to call back to see if there were any cancellations. I decided to check back and when I called, I asked if Bailey was available and had the pleasure of speaking with Megan. What are the chances now days to contact a Dr.'s office and find not one exceptional employee but two? Megan was absolutely amazing just as Bailey was. I explained I was just following up to see if there were any cancellations. Megan was so kind and explained unfortunately there were not but they would be on the lookout and make sure they reach out...just as I was about to hang up, Bailey and Megan had worked something out and I was thankfully able to get in two days later. To say it was a blessing was a understatement. Every single employee I met at this office was impressive, and I mean every single one. Because of the Dr's busy schedule, I had no problem waiting as long as I need to. But was so pleasantly surprised that basically Dr Heiland was right on time. That's all I can say is this, I have NEVER been more impressed with a medical professional than I was with Dr. Heiland. Unfortunately, I have had my share of ENT issues and had sinus surgery back in Minnesota. I dealt with too many ENT Dr.'s to count both in Minnesota and here in Arizona, and there is NO ENT Dr.like Dr. Heiland! He has a magnificent bedside manner, immediately put me at ease. He took the time to ask questions about my symptoms, did not rush me through, explained things in depth to me. Asked if I had any questions and as professional as he was, he had a fabulous sense of humor that made my anxiety completely diminish. What I have found in the past, the ENT Drs, want this this test and that, he asked the right questions so that all those unnecessary tests did not have to be done. I have the utmost confidence and trust that if he needed to do a MRI or additional scans he certainly would have. The difference between Dr. Heiland and the others, is he is very in-tuned to his patients, knows the right questions to ask, silly as it seems some Dr.'s would rather take a 5 minute look at a patient's chart, give them an rx for meds, have tests done so they don't have to take the quality time with their patients as this incredible medical professional did. I worked in Medical Sales, between my ENT experience with MD's and my experience working in the medical sales field, I will and can say he is truly the best of the best. No pompous attitude, very approachable, very kind and even discussed supplements to help with my issues. Between, his absolutely amazing staff and the experience I had with Dr. Heiland, Trust me when I say there is no one else I would rather go to nor will I ever leave this practice! Do yourself a favor, IF you care about your health as much as I do, and want to be treated with respect and kindness, there is NO OTHER practice like this one! A very special thank you to sweet Bailey and wonderful Megan for assisting me in getting in to see the epitome of what a real medical professional is! Thank you Dr. Heiland, you truly are Amazing!

I scheduled this visit specifically for neck-related dizziness and made that clear when booking…read more During the appointment, a full ENT exam was performed (throat, nose, eyes, tonsils, glands), but my neck was not evaluated or examined at all. I asked whether a hearing test was necessary and was told yes, so I went along with it, even though it was not my concern. When I asked what the diagnosis was, I was told it could not be determined without a lengthy balance test, followed by physical therapy. No specific diagnosis or clear explanation was provided during the visit. I left without my primary concern being addressed and was given a list of vitamins that might help. This experience did not align with the reason I scheduled the appointment, especially since neck-related vertigo is listed as a condition treated.

Dr Hagan is absolutely the best ENT we have found! My husband was having chronic nosebleeds that…read morehad been going on for over 6 years. Dr Hagan was immediately able to diagnose and treat the issues. His office staff has always been super accommodating and we've never waited more than 5 minutes in the waiting room. I would highly recommend Dr Hagan for anyone who is having sinus issues he is brilliant!

From start to finish this experience as a patient has been exceptional. As a patient with a history…read morein sinus obstruction, I was not looking forward to undergoing a second surgery and redoing the entire process after 8 years (first sinus surgery was done with a different doctor). But Dr. Haegen and his staff made the experience absolutely wonderful. They were kind, punctual, and efficient for every appointment and follow up. Not to mention the amazing and speedy-recovery I had after surgery. I am very grateful to have been referred to see Dr. Haegen for a second opinion on surgery. I was lead to the best ENT specialist in town with great knowledge and expertise. Highly recommend seeing them for any ENT concerns and assistance.

Absolutely the best care delivered by an awesome staff. If you want personal and professional, Dr…read more Heiland is the best choice. Doug Lonergan

I just had a wonderful follow-up visit with Dr. Hyland and I feel compelled to share how grateful I…read moream! His beautiful personality and exceptional bedside manner truly stood out. He made me feel comfortable and cared for, taking the time to listen and address all my concerns with genuine kindness. It's rare to find a physician who blends professionalism with such warmth and compassion. Thank you for making my visit a positive experience!

I have to write this because I had an unpleasant experience few months ago…read more My right ear was hurting from flying Paris-Phoenix in mid July and as soon as I landed in phoenix I called the office to make an appointment. I didn't get to see Dr. Weiner until mid August, you know how it is that you can't get in right away. By the time I went to see Dr. Weiner, my ear was already fine. He checked my both ears anyway and he said that my right ear had wax, so he did the cerumen removal. Everything went well, so I was happy with the service. Prior to the cerumen removal, I was ordered to get hearing test. I told the hearing lady that my hearing was fine and I didn't need a hearing test, but she insisted and made me to sign the paperwork. I asked her multiple times that the insurance will cover for the test and she said yes! On the following month I received bill from this office with amount of $120.45. I called the billing company and she said yes I had to pay that amount after insurance deductible. In the statement description also they charged me $221 for a new patient. I was like really! I wasn't new because I came to this office for wax removal before.Plus I never heard doctors will charge for the new patients, where was that come from. Dr. Weiner was a wonderful ENT, but unfortunately the management was very poor. So disappointing.

Had nasal polyps (seriously bad case) and a deviated septum in-out surgery performed by Dr. Weiner…read more I was naturally a tad nervous not knowing what to expect. Dr Weiner picked up my nervousness immediately and the first thing he did was cracked a pretty funny joke, which immediately took the tension off. It was perfect! The surgery was completed in no-time, a few days for recovery and I can tell you wonderful it is to actually breathe through both nostrils at the same time and to have a better sense of smell again. Very pleased with the outcome. You never feel Dr Weiner is rushing things during office visits. He is completely present for you and your questions. He is just a pleasant doctor and good-hearted person to talk to. He cares.

After a not so great experience at Biltmore ENT I did some research and visited Dr. Rehl's office…read moreat the AZ Sinus Center and I'm glad I did! He was professional, courteous and took the time to explain his process and any questions I had. It's obvious he cares about his patients and he makes the extra effort to get the right diagnosis. (Also has one of the steadiest hands in the west!) I didn't have to wait very long after checking in and his staff made onboarding and out boarding a breeze. Can't recommend his practice enough if you are looking for a great ENT in Phoenix.

I have been seeing Dr Rehl intermittently for the last 10 years. He is very kind and listens to…read moreyour concerns. He thoroughly explains everything that he finds, what your options are and why he feels it is or isn't necessary. His office is clean and updated. His office is located right across the street from Banner University so it's easy to get to right off the freeway. I would highly recommend Dr Rehl if you are having any sinus issues. If he's not close to your house, I promise he's worth the drive.