Over the vast wasteland of the Internet you can't see it but I'm giving Soundings Restaurant the finger right now, from my couch. It's rare that I declare somewhere the "worst (fill-in-the-blank) ever" but for Soundings I have to declare it the worst service I've ever had, ever like eternally stretching across all time and space. I left no tip. NO TIP. I otherwise tip generously, even at times where my wife thinks it foolish. But for the waitstaff of Soundings I couldn't find it in myself to leave anything, it was that bad.
We arrived at a bad time, I guess. Lunchtime on a Saturday. In tow were our two kids but almost every other table there had kids of some age or another, so I felt comfortable having our kids in what was otherwise a sit-down type establishment. Our wait in line was pretty quick, altho the host tended to walk off to check on various staff instead of standing and taking names. But it's busy, I understand these things, so I was just happy that we got to the front, told him we were two adults and one high-chair and were off to a table instantly. Now he confirmed the whole high-chair thing with me so imagine my surprise when I was left standing for five minutes waiting for someone to bring one by. I ended up asking a staff member if I could go grab one from recently vacated table and was told, "sure" in passing as that staffer rushed on to do something else. So I did. And we sat. And we waited.
We waited, as aforementioned, and finally after about ten minutes we asked a different passing staffer if we could order. She asked if we wanted our server and I replied that I didn't know we had one, but yes we would. She walked away and a couple minutes later our server arrived for the first time, took our order and walked away. He returned with our drinks, which was promising, so we sat, fed my son some snacks and waited for our food. And waited.
We waited, as aforementioned, and finally after about twenty minutes we asked a different passing staffer what the hold-up was. He informed me our server was "bringing it over right now" so we left it at that. And we waited. Finally five more minutes passed and most of our food was brought over. Most, but not all. So still we waited for our full meal to be delivered. Another five minutes and we were there. Not once were we offered refills on our drinks or any apologies offered for the delays. Just a lot of waiting.
So Matt, you're asking, surely all this waiting was well worth it! Your meal must have been delicious, nay sumptuous and satisfying. But eh, it really wasn't. I had ordered a steak sandwich and it was marginally good, mostly sloppy and fatty. My wife had a simple burger which they managed to leave an ingredient off of and my son had their fish nuggets which he took one bite of and abandoned to consume more crackers and grapes.
You don't pretend to have an uppish-scale sit down restaurant and staff it with folks that don't care about customer service. You just don't. I don't care if you can't find good candidates, I don't care if it's in a museum and I especially don't care that it's a busy day. Stop by the table and ask how things are, address my concerns with something more than a grunted syllable and for fuck's sake, give a shit about your job. I saw none of this at Soundings and as members of the Shedd Aquarium, I'm just angry my money goes towards supporting service this bad. read more