I received excellent service. Chicago TV Installer is responsive, thoughtful, responsive and very…read morethorough. I would not hesitate to call again.

This team is great - From Julia to the techs - they're strategic, informative, they push back when…read moresomething doesn't make sense and my project worked out better for it. They're a very thorough and strong team. I was doing a rooftop/pergola TV/soundbar install. I had a 55" Samsung Terrace. I had a SONOS Ray soundbar, since my entire house is SONOS, but they really pushed me NOT to go w the SONOS and make sure to get a weatherproof Samsung Terrace Soundbar that fits perfectly w the TV... They came back as soon as I had the Soundbar, they even fortified the mounting wood pillar to my pergola frame to ensure everything remains stead. I'm super pleased and it was affordable, timely, and the communication was stellar.

I could not recommend Steve and his team more to help with your home theater needs. His service and…read moreexpertise were incredible and he even offered insightful consultation regarding which products to purchase to achieve my dream setup along with ideal placements for each product and connectivity tips. His pricing is beyond fair even without factoring in the immense value Steve brings to the table. I'd give them 6 stars if yelp let me!

We have worked with Steve twice now for brick and concrete tv mounting. He is always on time, fast,…read moreand professional. His communication is great as well!

This is a fantastic, helpful place. A few years ago I walked into Royal to buy a TV. I was annoyed…read moreby my previous set--I bought it online and it developed a line of dead pixels a few years out of warranty--and liked the idea of shopping at a local business. Joe was very kind and helpful, despite resale not quite being their business. He located the precise set I wanted (from another dealer in Florida!) and hand-delivered it to our apartment for a great price. It's still one of my favorite service experiences in the city. Over the years I've recommended Royal to several friends, and if I ever needed repair work I wouldn't hesitate to contact them again. A big box store just can't compete with their wealth of experience and clear passion for the field.

Great, patient team here! They helped me connect a Sonos speaker to my TV -- over the phone! Walked…read moreme through the whole thing. very grateful. And we've received expert help from them before. A++++.

We have used Universal Home Theater twice now, once when setting up our home, and again recently…read morewhen we moved into our apartment. Every time Virgil and Dan have shown up, they are in full professional mode, assessing the situation, making sure we have everything needed for a smooth setup. These last couple of visits have been in Covid-time, and they wore masks the whole time. I'm grateful for the couple of times when I couldn't figure something out with our system, and called Virgil, who cheerfully got me on the right path. I would use Universal again, and give this company my whole-hearted endorsement.

Called the number listed, a man answered the phone and I had to be the one to confirm who I was…read morespeaking with instead of him leading with who I was calling. Instead of saying "yes, this is Universal Home Theater" he responded "how can I help you" and after proceeding with the reasoning for my call, he states they no longer do installations... Odd since the business says open and there are current reviews. I love when people show their true colors immediately as it allows me to hire real professionals who actually align with me.

Dennis is awesome! Very detailed with installations and easy to work with…read more Dennis installed our 65" TV over a brick fireplace with a mantel mount. It was precisely placed and was very accommodating with any suggestions. We would definitely use him again.

Brilliant service! Dennis came to look at my security camera system that had stopped working. He…read morehad it all figured out in about two minutes, and working in less than ten minutes! I really wasn't expecting that, I thought I was going to be told I needed a new system, and it would take time, but no, it was all done, and he was on his way in under half a hour. I would absolutely recommend Dennis, he showed up on time, provided a professional, honest service and charged me the minimum for his visit.

My quote called for hidden wires, but I was told this was impossible upon arrival. The price was…read morenot adjusted, and I was provided plastic coverings. The owner was unapologetic and essentially said you already paid for it. It's really unprofessional business. He did nothing to ensure that I was satisfied. They charged $800 to hang 3 TVs and left me with a number of exposed wires.

$250 for a TV mount is crazy. Just do it with a buddy/neighborread more

Ross did an amazing job mounting my TV, floating shelves, and picture frames. Everything was…read moresmooth, quick, sturdy, and so professional. Even took the time to explain why and what he was doing as he did it. Very personable and it was such a great experience!

Ross was fast, clean, professional and very efficient. He did an excellent job hanging our 2 TV's!…read moreWe'll bring him back to hang pictures for us later

Jeff was great! He guided decision making, ordering, and scheduling throughout the whole tv…read moreinstallation process, which made it super easy from my end. His attention to detail was also extremely appreciated, as everything turned out perfectly. I highly recommend him if you have a simple install or need to do something a bit more custom like I did.

Jeff and his crew did a fantastic job! They cleaned up 25 years of prior bad installs, put in a…read moregreat system, the cost was reasonable and as promised, and they were a pleasure to work with. Highly recommended!!

Brought in my Victrola suitcase record player to have my needle fixed and was met with the most…read morecondescending 'we don't do that here' response. They said "this isn't what I would use to play records". I didn't ask you. They referred me to another audio shop where I will hopefully be met with more respect. Sorry it's not a thousand dollar sound system. Even if it was, I wouldn't go to you.

Over the years John has repaired, upgraded, and set up three Linn LP12 turntables for me and they…read moreall performed far better than previously. He has a special way with these quirky Scottish record players and knows how to mate them with appropriate downstream components. I would not go anywhere else.

Rafi went well, that's what!…read more Rafi said he would show up at 11:00 and he was on our door step at 10:59. He is easy to schedule with and offers multiple time slots. Rafi is more than knowledgeable, super nice, and incredibly talented in hanging TV's, setting up peripherals, and getting things to work. We are grateful for his time, expertise, and experience. We highly recommend him and would have him back in a heartbeat for other TV-video-electronic issues! Thank you, Rafi Patrick Shaughnessy Chicago, IL

Had a LG 32" tv that suddenly had no picture (but was getting power). Took it in for a diagnostic…read moreto Minas since they're listed as an LG service center and in the neighborhood. $39 for the diagnostic and Raffi thought best guess would be the main board. Since it's a 32" tv, he suggested going with a new tv since the part, new would be $160+. (Aram did also offer that they had a 32" in the store for $99). Raffi was open to me making a low cost effort to repair the tv by having a $20 part shipped from a recycler to the shop. Though the part was an exact match for what was in my tv, it didn't fix the problem (suggesting it would be a more complicated problem with the display itself). I took care of returning that part. All these checks were part of the $39 diagnostic. They took care of recycling my old tv and I went ahead with shopping for a new 32" tv.