I will never go this place if the current manager and waiter still there. I'm not sure if the hostess was having a bad day or what, but she showed no sign of friendliness--no greeting, no smile. I had to approach her after walking in and informed her about my reservation for 4. She said there was no reservation under my name, even after I showed her the confirmation from OpenTable. Without any apology, she simply grabbed the menus and walked us to an available table. Thankfully, it was a quiet night.
The waiter introduced himself but seemed to be in a rush from the start. He accidentally spilled water on the table, and when I asked him to take our jackets, he did so reluctantly. Afterward, he went to sit at the bar for a while and looks like they had a very fun chat with the manager and the bartender. A few mins later, my 2 friends arrived, but no one greeted them at the door because no staff was present at the front. They were left wondering where to put their jackets until the same waiter came over and, instead of assisting them, asked if we were ready to order. Excuse me? They just arrived. I told him to take care of their jackets, but he seems very unhappy. He throw the breads on our dishes with vinegar on the table and left. He just always seems in a very very rush for someone else or something, but there's no one at the time.
Throughout the dinner, no one came to refill our water. When we paid the bill, there was no effort to assist us with retrieving our jackets. The customer service was absolutely terrible--beyond disappointing.
The food was okay, and the atmosphere was decent, but the service ruined the entire experience. Very, very bad. read more