In preparation for an out-of-state move, we contacted several well reviewed businesses here in Chico and asked for quotes. Three of the four did come to our location and were to provide a quote. We did ask for three-four quotes due to the complexities of our move, thank you Covid, and gave everyone the opportunity to put on their thinking caps and come up with figures that made sense and wouldn't put us into one of the cardboard boxes we were moving our things with. Rich Sorenson called prior to our appointment to get a sense of the dates we were thinking about and to be the first on the planet of cell phones to ask where we were located. That never can be a good sign when you're getting ready to hire a moving company, amirite? He showed up without a mask (smack in the middle of Covid). We gave him one of our prepackaged spares since we're a first responder family. He claims he must have left it on the ground at the gas station. Nice. Asked a lot of questions. Took measurements. Seemed checked out (this isn't our first rodeo when it comes to getting estimates and moving). And then crickets. No email. No quote. No phone call. And yes, we did check our spam. Unless he was emailing in broken English from Nigeria, nothing in the spam box was from Sorenson's. I did read another review that spoke of the same net result. I feel bad for the employees who are missing out on work because their estimator is slacking off. But I can't be bothered with making a follow-up call to light a fire under the owner's son's butt when I found some phenomenal out of state movers here locally that were johnny-on-the-spot with their estimates. If you're like us and looking to move out of this godforsaken place, you might want to check out the smaller guys who are working hard to make a name for themselves. read more

I was impressed with the professionalism of this company. Even though there was a scheduling mixup, not their fault, staff was quick to get a crew together and met my needs on the date I originally had planned. The loading and unloading wenT without a hitch, and the final cost came under the maximum quoted. That helped my budget. read more

I really wish I could give these guys more stars because the movers are courteous and our belongings were transported safely, but they made mistakes on each occasion that were frustrating as they cost us time and money, and showed a lack of regard for the customer. Some time back we requested that they move an extremely heavy, upright grand piano into our upstairs apartment. For some reason they didn't believe us on how cumbersome the item is and didn't send enough people, and we had to wait for more guys to come to help lug it up a flight of steps. Thankfully that occurred same day as the item was downstairs outside. Fast forward to moving out. We decided to call them again and though they had notes in their system about the previous move we still made sure to stress it had required five guys last time and is extremely heavy. We also arranged to swap the washer and dryer in our place with ones that were in storage. My husband took time off work to be around for the window they'd arranged and what happens? They send only two people. As no one else was available, we had to wait until later in the week meaning my husband needed to leave work early once more and we had to move the washer and dryer hanging out in our kitchen. We were told to expect a phone call before they were on their way which would give my husband time to head home and that it would be sometime around noon. 11AM rolls around, I'm having some quality lounging time in a towel after showering, and Sorenson's Moving shows up at the door. I explained they were an hour earlier than we'd been told to anticipate and it was deflected with a not so helpful "We didn't know about that." I let my husband know to head home ASAP while they waited outside as I dressed and when he arrived around 11:15 they started moving the piano. By 12:30 things were wrapped up and the person collecting payment was insistent he had to charge the full amount without compensating us at all (they charged us for 1.5 hours at $140 an hour for a total of $210 as they apparently charge double for time spent driving) and stated if we wanted anything for the inconvenience, to contact the owner. We thanked him, passed over a check, and decided against pursuing it further as we're pretty busy due to leaving the state in a few days. The items were moved without damage, the guys moving stuff are polite, but the communication between owner, receptionist, and the movers leaves a lot to be desired. I also find it disappointing that the employees are not empowered enough to be able to make decisions about compensation and that they would tell us to contact the owner instead of making a phone call then and there to ensure their customers are satisfied. Our experience with Sorenson's was extremely underwhelming. Not completely awful, but frustrating enough that I would not use them again unless there were literally no alternatives. read more

Had to move some furniture and a baby grand piano from storage and it was a bit last minute. We were able to make this happen because of this company's professionalism right from the start. They gave a written quote, explained that by law they had to provide the maximum total, but provided what they expected to be the amount. Sure enough, they were right on the money---very reasonable and competitive. The guys were prompt , pleasant, and professional! Plus, they could move my piano ---and it is hard to find a company that truly knows how to move one! Highly recommend these guys! read more

Sorensons was available at short notice to do an urgent move in Oroville and they ensured that enough people were assigned on the day and came prepared to do everything efficiently. They got the job done, the crew was professional, and we were satisfied with how it all went. read more

I had to move a piano in Paradise. After scheduling a moving date with a place in Yuba City, at the last minute they cancelled. Luckily someone recommend Sorensons so they scheduled a day/time, said they charge $160/hr and my grand piano might take 3 hours. Well, they had a cancellation & called to see if they could come sooner! There were 3 nice guys who knew what they were doing. Steep steps at my new home seemed impossible, but they managed beautifully. I budgeted $500, but it ended up being $280. I was very happy & would recommend Sorensons for moving a piano. read more

Called and spoke in the phone with a very professional and friendly employee. They sent the owner's son out to see what we needed moved and provide an estimate. Rich was very nice and said his internet/laptop connection was down and he'd email a quote the next day. I called two days later and left a voicemail on his phone and then the following day and spoke to someone e in the office who said rich was not in but wold pass along my message. Never heard from them again. Disappointed as they're part of the Chico Chamber of Commerce and thought they'd be reputable. read more

Best. Move. Ever. Sorenson worked with my schedule (very appreciated) and they packed, moved and took care of me. Everything was treated well, and I can't say enough about how smooth this move was. Thank you, Sorenson moving!! (Note: this move was two years ago, and I was just getting on Yelp so I could recommend Sorensen to a friend who is moving, and saw that my review is unfinished. Still the best move ever from two years ago, and I HIGHLY recommend Sorenson to anyone!) read more

Pretty disappointed. They did not wrap a single piece of furniture. They complained numerous times about having to take a piece off a crib to fit it through the door. They banged a piece of furniture into the side of a door and since they used no padding or wrapping, it made the hole pictured. They pushed furniture across the floor. It is carpet, but they could tear up the carpet pushing and dragging heavy furniture on it. They told me they would be there 9-10am in person and in email and when I called the day before to confirm they said 8-8:30.. good thing I called. The movers were not friendly, had bad attitudes. It was my first time using "professional" movers and I expected much more. I could have just paid much less to some teenage boys looking for extra cash and they would done the exact same ***EDIT: Rich Sorenson contacted me regarding this review. I greatly appreciate him calling me to discuss my concerns. That is good customer service in my opinion. He acknowledged where there were issues and apologized. He expressed a desire to make things right. Additionally, they are sending someone out to repair the damage. So, although I was unimpressed overall with the move, I am impressed with Rich's follow-up. read more

Well, they did it again. Anyone who uses movers other than Sorensons is nuts! They are simply the best. From Lorissa who is the voice of the company, to every mover - organized, professional and SO hard working. This is my second move and we recommended them to our old landlord and she loved them! These guys are reliable and trustworthy and took great care of our many things. Thank you so much for making our move so much less stressful. read more

We had Sorensons move us on multiple occasions. They are alway prompted, clean reliable and all for a reasonable price. I highly recommend them.. read more

I just helped my daughter & her family move from SF to Colorado... Sorenson's was fantastic! Eric, the owner was top notch & did a wonderful job! They were fantastic on both the loading & unloading! Thx u! Would recommend them anytime! Great to work with! Priced well below Bay Area movers! read more

I thought I was pleased with their services until I started noticing all the things they damaged. My husband's company paid to move us, otherwise I would have packed my own home. I have a small child and so I wasn't able to oversee everything that happened as they packed. We had three guys pack our house, a couple different guys plus two of the original guys loaded our stuff and the driver brought it to the new house the next day. The kitchen items were packed with care, but that is the ONLY room that was packed well. As I've continued to open boxes I've found pictures and breakables not wrapped in ANY kind of paper or bubble wrap or anything, just carelessly tossed in a box. We paid out of pocket to have my husband's car added to the trailer. When they drove it off the ramp, the bumper caught on the ramp. Although the guy watching told the guy driving to stop several times, he kept going and nearly ripped off the bumper, then ripped both fog lights out because the bumper was dragging. It's an old car and my husband is VERY nice so he tried to make the guy feel better about it and said it wasn't a big deal. My desk SUPPOSEDLY started to come apart while they were moving it (although I moved it into that house myself and it seemed sturdy) and so they took it apart or something. They didn't bother to try reassembling it and just tossed it in the storage room all torn apart. Our expensive farm table has two long scratches across the surface that were not there beforehand. When I was pregnant I was given a vintage rocking chair as a gift from a friend. That rocking chair now needs to be fixed or tightened or wood glued as it is coming apart. My sons nursery has a vintage dresser that my husband custom painted. That dresser now leans to the side of you gently push the top of it, and I'm guessing it was just tossed around like our other belongings. They also put little pieces of tape on everything without first covering it and that tape removed the CUSTOM paint that I no longer have because they don't move liquids like that, so now it cannot be fixed. Today I was unpacking further to discover that the contents of my home office were tossed carelessly in a box, not wrapped in any way, shape or form. My file folders were tossed in upside down with papers in them. I had a bag in my office with things from my wedding; banners, my coat hanger that has my new last name on it for pictures of the wedding dress, photos, including one with a glass frame, all carelessly tossed into the same box. Some of these items were smashed and broken. These things cannot be replaced. Although the move is insured, the insurance payments would not make up for how violated I feel that my personal belongings, memories, items that made my house our home, were thrown into boxes as though they did not matter one bit to the people who are being PAID to handle them with care. I wish I could give zero stars for this company. These employees need more training, or some form of disciplinary action. I hope this never happens to any family again!!! It's totally ridiculous!!! Moving with a toddler to a new town where you have no friends or family has its challenges as it is. This additional burden could have been prevented. I feel as though I've been violated personally and that is not a good feeling. The driver, Troy, is the one who packed my office and I cannot remember the other names of the movers who were in the other rooms that were packed so poorly. My advice is not to use this company at all. But if you must, watch them like a hawk. Make sure they handle your things with care. And document everything. I will be contacting the business, their corporate office and anyone else I need to in order to see that this situation is rectified as much as possible. read more

great people,hard workers.hired them on 3 diffrent moves,fast & clean!

I am writing this review for my mother, who is in her 80s and wouldn't hurt a fly. I, on the other hand, am not afraid to tell a business that is underperforming what I think. The owner of the company, Rick Sorenson, came twice to meet with my mom & her husband to arrange a complicated move as they were splitting into 2 households. When the day of the move came, everything seemed to be fine, but when the things arrived at the destination, only 2 hours away, it went awry. First, they had packed my mom's walker and canes - she couldn't get around and was left helpless on a single cane, there were a lot of issues with packing - what was left and what was packed, but the worst was yet to come. Even though there were arrangements made for the washer and dryer to be swapped out, my mom had to ask the men for this to be done. She gave the old pair to the moving men and they "installed" the new ones. They used the wrong hoses and DID NOT ATTACH THE DRAIN! That evening, my mom, all alone at the time, tried to do some laundry and the washer flooded the house - hardwood floors and all. All the towels were in the washer and she was walking on one cane over soapy floors. The national company insists that all the employees are actual employees of the company, but these guys that met the truck to unpack were from another moving company, Allied, NOT UNITED! Their shirts were old, they talked about being on SSI (food stamps) and about being stiffed for $5 on a move. My mom, the softie, fell for all this, fed them & tipped them well. The national company told me that they do not install appliances, and that we as the customer had to arrange for someone else to do this. Sorenson insists that "they do installs all the time" and didn't give Mom this option. My mom is sick of the whole thing and I don't blame her. I guess the moving company is hoping, like all the rest, that we will just drop it, and we will, but not before I put in this review. Rick - you didn't do what you said you would. You lied about what my mom said to you. You misrepresented what you had no control over. For weeks, you put off coming over to see the damage so my mom would give up. No matter how nice you are, my mom's floor is still damaged and she could have been badly hurt. You don't deserve even one star for this move. read more

We hired Sorenson to move us from Chico to Southern Nevada and they did a fabulous job arranging for a move that was slightly complicated due to the distance of the move and the apartment complexes we were moving out of and moving in to. A measure of their service and integrity as company can be shown in how they handled a damaged item in the move. When we informed them that a piece of our load was damaged, they quickly addressed the issue. Even though they (Sorenson's) did not cause the damage (a contractor was responsible) the crew at Sorenson's immediately remedied the situation. If we had to move again from Chico, we would not hesitate to use them again and we would recommend Sorenson Moving & Storage without hesitation. read more

I recently retired and moved from the Sacramento area to Chico and thought it would be more efficient to move myself with rented trucks and movers in both locations. How wrong I was. I had driven my rental truck to Chico and waited for the two movers I had hired off of the U-Haul website. In our phone conversation I was assured stairs and heavy objects, including pianos, were not an issue. When I met them, I had great hesitation as to their ability to lift, carry, and move heavy boxes and furniture. The two movers had problems moving simple items out of the truck and took numerous breaks. My teen grandson and I had to start moving boxes and items just to get the truck unpacked. To make matters worse, the furniture dolly holding my very heavy and antique upright piano had broken during transit. Moving it was tremendously difficult and when the movers begin to tell me they could move the piano down the ramp, in spite of the broken dolly, I became very upset and had no faith in their abilities. I quickly Googled movers and Sorenson Moving and Storage came up. I called and asked if anyone could come right away to help and direct the move of my piano and was referred to Rick's son, Richard. I was very upset and I'm sure he could sense my anxiety over the phone and assured me he would have help there immediately. I told the movers not touch the piano until help arrived. True to his word, he arrived with another gentleman, and basically transferred the piano to another furniture dolly. The two of them, with minimal assistance from my hired movers, moved the piano off the trunk, inside my new home, did most of the work to transfer it off the dolly and got it placed where I wanted it. Without this help, I know my piano would have been destroyed. I am so grateful for the help, assistance and expertise these two men brought to my move in spite of the hired movers. I know I have one more move in the future and when that time comes, I will call Sorenson's again, this time to take care of my entire move! read more

This company has gone above and beyond for me. As a realtor, I have referred them to many clients and everyone has been happy with their service. I've also used them for 2 of my moves. No issues! read more

We just had the best experience in moving that we have ever had! It was my 4th time and my wife's first one. Both Rick S and Rich S were great to deal with. True professionals. Our driver Erich P was absolutely the best. He took a very stressful situation and made it very easy for us. The loaders and unloaders also did a great job. We have yet to find a scratch or any damage to anything. I give this company the highest possible rating and recommend them to anyone who needs to be moved professionally. read more

I had a great time moving with these guys. These two guys named farmer and chip had me laughing all day. They took great care of all my belongings and also got me moved fast enough to have diner with my family at our new home. Great job guys :) read more

These guys are absolutely amazing. They were prompt, professional and came in at half the cost of the other moving quote I got. My entire house was moved into the truck and gone in half a day. And they did all this with about 3 days notice. You'd be hard pressed to find anyone better than these guys. Call them first. You won't regret it. read more

Would highly recommend! What a wonderful experience we had with this moving company. Tim and Richard were beyond helpful. They were patient, kind, and professional. Thank you so much for all your hard work. read more

These guys just moved a extra heavy piano for us. It arrived safely, and they were polite and professional. Thanks guys!