We had a similar experience with Brady's that "HeyLaura" did. Great until you sign on the dotted line, then subpar help, and additional charges that shouldn't have applied.
One of the loaders, Dave, was an absolute nightmare, purposely dropping items then laughing, harassing our dogs and cats who were already extremely anxious, talking on his phone half the day, and talking back to me in a snotty tone. My understanding is that Dave was a loaner from Atlas and has now been fired.
But Mike is who tried to convince me that I needed to pay more money to have two of the four guys start helping with the packing instead of the loading. All four were loading, we were told it would take them the better part of the day so we were still packing our kitchen and part of the master bedroom, but two hours into the day they were almost done and we were still packing. So... Mike asked if we wanted them to help pack, I said sure (I mean, we were already paying for four guys for the day so whatever we needed them to do they should have done), so Mike took off and loaded up his truck with boxes then brought them back to the house.
I was very grateful for that but he also brought back an addendum to the contract and badgered me into signing it, charging me for the two guys who were now packing instead of loading! Talk about unethical. I argued, told him I wasn't stupid, that I was already paying for four guys for the day so if two of them were now packing that meant they were no longer loading, and it should not cost any more. He ended up yelling at me to SIGN IT! I did in order to keep the move on schedule knowing I'd have it out with the owner later. I did, she made up an excuse for the refund so their books wouldn't reflect the double-billing they tried on me, but whatever, I ended up getting almost $500 back when all was said and done.
I still have to file a claim for some minor damage but that will happen shortly. A lamp was broken, some small kitchen items are still missing five months later and after we've opened every carton, a few other kitchen items were broken, even one of our pans ended up with a missing handle! We had no pans with missing handles before they were packed :o) And there is an entire box of Christmas stockings and tree skirts that are no where to be found. Interesting that one reviewer here stated he had a piece of furniture that wasn't even his. WHY ARE THEY MIXING UP LOADS after they tell customers they don't? How did that piece of furniture that belonged to someone else get on the other reviewer's truck? Hmmm. We know what happened to our pan handle, and to our pyrex bowl lid, and to our popcorn popper lid: Jim, one of the packers, thought he was pretty funny and kept saying, "Do you want to know a secret?" and when we'd ask what he was talking about, he'd tell us we'd have to wait until the move was over. We're sure he was throwing little things away to retaliate for us complaining about Dave -- he had a garbage bag next to him while he was packing and chuckling.
During the unloading the following day, two of the movers were great, did what we asked them to do, while the other two completely ignored us and did whatever they wanted. They put boxes in the wrong rooms or in the garage, and when we pointed it out they said no problem, they'd move them. Of course they'd move them! Then it takes them twice as long and they charge the customer for that. I finally had to announce about 2/3 of the way through the unloading that I knew what they were doing and to knock it off. All of them looked embarrassed, like kids getting caught with their hands in the cookie jar.
It was an exhausting move as most are, but Brady's didn't help. I'll only be glad once the claim is filed and we're paid. And we better be paid, I can tell you that. read more