1. Soots and Ladders

    0

    Sugar Grove, IL

    Cancel

    Open app

    Search

    Soots and Ladders

    3.7 (3 reviews)
    Open • 7:00 am - 6:00 pm

    Services - Soots and Ladders

    Fireplace cleaning

    Gutter cleaning

    Soots and Ladders Photos

    You might also consider

    Recommended Reviews - Soots and Ladders

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Jon J.
    20
    96
    63

    6 years ago

    Sent an e-mail request for quote weeks ago, and didn't hear back. I might call them, but now I am skeptical...

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Soots and Ladders

    You might also consider

    Verify this business for free

    People searched for Chimney Sweeps 545 times last month within 25 miles of this business.

    Verify this business

    Air Flows Chicago - Belmont - 315 Units Dryer Vent Cleaning and Air Duct Cleaning for Multi-Unit Buildings on S Laflin & W Madison.

    Air Flows Chicago - Belmont

    (125 reviews)

    Avondale

    Great service and on time really appreciate thier work. DID THE WORK THAT I NEEDED. User air…read moreflow you won't be disappointed Bill Gladstone

    0/5 Stars -- Two Cancellations, Zero Accountability…read more I want to warn others before booking with Air Flows Chicago. What should have been a simple service appointment turned into weeks of frustration and a complete failure of professionalism. We requested a quote online, paid a deposit, and scheduled an appointment for a Sunday afternoon (2-5 pm). We never received a confirmation email, but assumed the booking went through. When we couldn't reach anyone by phone to confirm, we let it go. On Sunday morning at 10 am -- hours before our appointment -- we got a call telling us they don't have technicians working on Sundays. Nobody could explain how we were able to book a Sunday appointment through their own online system, or what we were supposed to do next. I called Monday and spoke with a manager who admitted this was a known issue with their scheduling system -- one they were "working to fix." I was offered a discount and rescheduled for the following Friday, 8 am-12 pm. Okay, frustrating, but I gave them another chance. Thursday evening, less than 24 hours before that appointment, we received a voicemail saying our Friday appointment was also being cancelled because of "another service." No explanation, no apology, no alternative offered. I called back furious. I made clear I wanted someone to show up for the appointment we had. The person I spoke to went to check with a manager -- who couldn't even be bothered to call me directly. When they called back, the answer was simply: reschedule for next week. No compensation. No acknowledgment of the repeated failures. Nothing. The only thing Air Flows Chicago did quickly and without issue was refund my deposit when I demanded it. One additional note: their online booking system never made clear which location -- Air Flows Chicago or Air Flows Chicago Belmont -- was handling our appointment. We still don't know. That lack of transparency is itself a problem, and it's why I'm posting this on both listings. Two cancellations. A known broken booking system they hadn't fixed. A manager who wouldn't get on the phone. And zero effort to make it right. Save yourself the headache and book someone else.

    Soots and Ladders - chimneysweeps - Updated October 2026

    Loading...
    Loading...
    Loading...