Had a great experience with the service. Very knowledgeable and helpful. Told me what things would cost and what to do if I wanted to save a few bucks. I didn't feel miss led. 1st Time I used this company and I would again. Definitely recommend this service to others. Carl W. read more

Please use this as a warning before using this business, the owner does not honor life time warranty he states he has on parts. I had Jeff install a damper for us at the end of 2022, the metal pull you use to open chimney broke and in February I asked him for a repair, he said the part is covered but service fee of $125 is not, he said he will be on vacation for 30 days but will contact me when he returns, never heard back so in April 2023 I started texting and calling, he finally called me back 5/11/23 and as I was explaining the situation he hung up on me and would not take any more of my calls, very unprofessional . read more

Do yourself a favor look anywhere but here for chimney services. I tried to cancel his service he would not allow 4 days after signing his service contract. He threatened to keep the deposit unless work was done. Of course I refused and told him I'm canceling. Now he says he is placing a lien on my house. Morons like Jeff should not be in business. I am also reporting this scam artist to the better business bureau See attached text message from Jeff the owner. This it how he treats people. Total douche bag! If you read the bottom of the inspection report reciept that you signed..you have 3 days too cancle. Unfortunately..this isnt a option too cancle. There is nothing else too talk about other then moving forward with the installation or loosing your deposit due too the law and our agreement. Next conversation tomorrow is finishing or you loosing your deposit. Good night read more

This man is a fraud and will rip you off and harrass you! I had to report him to the police because I did not hire him - I got out before he had a chance to rip me off. Just calling for information could subject you to a nightmare! He's on groupon and always upcharges for other services- see other reviews.. Please do not use his service and if you already are a victim, please report! I see one good review from 2016 (maybe not a real one, who knows!) but everything I read in the last couple years is the same. It's a scam. read more

2 years ago, FACTS swept our chimney, and quoted $700 for discretionary work to get our chimney operating perfectly, but they said it was basically fine. This year, staff had changed. We'd booked a clean, and Jeff came out, without a helper, which made me suspicious from the start. He took a desultory look up the chimney from the inside, then gave us a long diatribe about "Class 3 creosote" and "carcinogens". He told us he wouldn't even recommend burning a candle in our fireplace in its current condition, that our house was likely to burn down, and that the chimney needed completely re-lining, at a cost of about $8,000. He also said the chimney was not high enough (and to be fair, that piece was correct). Basically he came up with a bunch of scary-sounding nonsense, that luckily we did not fall for. When I said there was no way we were going to do the work, he said "aw... no payday for Jeff". He charged us $129 for the privilege of trying to fleece us, left us with an un-swept chimney, and left the damper off of its spindle, which I had to re-seat after he left (lucky I checked or we'd have been losing heat up there all winter). We've since had another licensed firm out to look at our chimney, they said there was nothing wrong apart from the height, and the fact that it needed a clean, which is what we'd tried to get done in the first place. The whole experience left us with a very bad taste in our mouths. read more

My experience with this "company" is nothing short of a nightmare. I was moving in August 2017 and had to have my chimney cleaned and damper replaced per the buyers request. I contacted FACTS and request a chimney sweep and somebody to look at my damper situation. When they arrived they looked shady from the beginning... beat up panel van with a magnet on the side. Jeff had to show his "helper" how to clean a chimney properly. It was very apparent he had never done it before. While his "helper" did that, Jeff proceeded to tell me that everything was wrong with my chimney and fireplace. Of note, the flashing and concrete blocks atop were in a state of disrepair (flashing was just replaced with new roof the year prior). After all of Jeff's talking was said and done, I was provided an estimate for approximately $4700 and was told I couldn't sell my house legally with the fireplace in the condition it was in. I gave Jeff my credit card as payment for the chimney sweep. After Jeff left I noticed I had signed a carbon copy indicating Jeff could run my credit card for half of the aforementioned estimate to repair my fireplace/ chimney. I called him on his cell phone, he answered and I told him he did not have my permission to run my card or conduct said repairs. His response was, "Well guess what, you signed a contract and I will be running your card and doing the work." After several back and forth rounds of no you aren't/ yes I am, I told Jeff I would be cancelling my card. He then threatened to call the police and said he would "get my money out of you" and put a lien on the house so I couldn't sell it. I had to explain to him what ILLINOIS law states regarding civil contracts, and Jeff pretended to be a jailhouse lawyer and tell me I was wrong. I hurriedly went to my back and cancelled my credit card. Afterwards I went to the police station to report his behavior. Finally, after all was said and done, guess who showed up at my house? You guessed it, Jeff!! He initially continued to bark orders at me and threaten to put a lien on my house... Not to mention about his law knowledge, and had to be shut down on the topic. After further discussion he apologized for his behavior, stating ILLINOIS law did state that his contract was NOT legally binding. I told Jeff there was a check in the mail to his business for the chimney sweep and told him to leave. I later contacted a highly reputable chimney company and got my damper replaced. Of course, There was nothing else wrong with my system according to the reputable company. My house sold without a hitch. If you enjoy rude attitudes, trips to your bank to cancel credit cards, filing police reports, and being treated like a subhuman being, then I would highly recommend this company. Please do your research and don't make the mistake I made. ***** Update ***** Since the posting of this review Jeff, instead of being a good businessman taking criticism, had decided to change his initial reply. You can all see what his response is now, but rest assured it wasn't what it shows today. This boy is a fraud don't do business with him. Here is a screenshot of the private messages exchanged after he got my review. NOT PROFESSIONAL! read more

Fireplace And Chimney Tech Services - Screenshot of chat. - Chimney Sweeps Near Me - Joliet, Illinois

Jeff and Marcus came out today to install a custom fabricated tray for my fireplace. They managed to complete even in the snow. Nice guys and trustworthy. Other shops are booked months out this was completed in about 2 weeks including fabrication time. read more

I had them over to my house for a Chimney & Fireplace repair project. Jeff told me they could do the work I requested, and told me that they can fix the problems on my chimney and fireboxes. The estimate was a couple of thousands less than other service providers. Regret to hire them; my project is still not finished. Furthermore, they were never on time and sloppy. We have two non functional fireplaces after all the amount we paid for their services. The worker took my original damper key. Still waiting even after 7 months passed by I'd asked them to return it. That's what we got after hiring these guys: Installed small size (5.5 inches) Chimney liners and sealed the flue Smoke puffing back from wood burning fireplace Strong smell from the Unvented Gas log Constant draft Sloppy tuck-pointing on the Chimney Not sure if they are even licensed. Wrote off on them as a big loss. I would never hire them!! # unprofessional # spinning wheels read more

I'd recommend finding another and more reputable company. Please note I'm not an expert by any means but I have used other companies and I've never felt like I was talking to a con man which is how I felt in speaking to the owner. I have a a house that is under 15 years old that he's trying to convince me that literally the the chase pan, walls, floor, hearth master and fire grate all are unsatisfactory and need to be replaced. I stated I'm selling the home and the inspector noticed creosote and requested it be cleaned. I asked the owner if he could just send me a paid receipt of the cleaning and he was unwilling to do so. He was unprofessional and I will not be giving this company and more of my business. read more

Huge red flags with this company. I would never hire them. First, note that there are 21 filtered reviews for this sweep and growing. Since I posted this review, four new reviews have been filtered. To me, that usually indicates that the company is trying to pepper their company with shill positive reviews, rather than work on improving their company. Second, I asked to speak to a tech, and spoke with a woman named Alex, who said she is a senior tech at the company. Our chimney is unusual and I've met with several companies, done extensive reading on proper liner installation both in building codes and from the chimney safety institute. Alex told me that the fire box opening size has nothing to do with the required size of the liner, completely contradicting what I've read. Knowing better, I asked her to confirm what she said, that the firebox opening has nothing to do with the liner sizing. She did. Also, she oddly kept referring to deposits in the chimney as "carcinogens" rather than creosote. While creosote may or may not be carcinogenic, referring to them instead as carcinogens is plain weird. If the senior tech at the company doesn't understand the relationship between firebox opening dimensions and liner size requirements, and refers to creosote as carcinogens, I'd never let them near my chimney! Last, note that this company appears to have been formed in 2014 per the State of Illinois LLC company registry. Yelp reviews only start in 2015. I'd look for a more knowledgeable and long-standing company. The chimney sweep industry is rife with fly-by-night companies. P.S. The company now has resorted to attacking the seasoned reviewer's credibility in its responses. Is this a company you want working for you? read more

Got a Groupon Deal for $70 but was charged additional $59 as Chicago is 30+ mile away from its operating radius. I'm only giving this 1 star as Jeff was on time for the appointment albeit without his tools for servicing. It was a 5-7 min inspection and we parted ways with $129 for no cleaning or servicing. Jeff mentioned the unit is overheated and won't work. He recommended replacing the fireplace for $1499. Our landlord had another technician look at our fireplace and it is up and running after some proper cleaning (~20 mins of servicing with a vacuum and replacing the gravel) I'm disappointed and feel fleeced of the $129 I had to part with this Fireplace Technicians. I don't buy into all the certifications that they advertise especially after our appointment lasted 5 mins and no servicing, only a brief inspection and a bill to mark their presence. Ridiculous and terrible service. Don't use them if you're Chicago based, there are better vendors in the city who actually do some work instead of making a quick buck by fleecing their customers. read more

Prompt though the whole transaction from calling me back to doing the work. Professional, clean, never even knew he had be there to do the work if I didn't see it myself. Knowledgeable I have had a problem with birds for 20 years, no other chimney service has told me how to fix it or why I keep having a problem, Jeff did will use him again. read more

Jeff and his team are great! We just moved into the house and didn't know anything about our fireplaces. We called Jeff for a cleaning and inspection, he and his team came out that evening and stayed late to make sure the job was completed. They also explained all the in and outs and pointed out some things that needed to be addressed and he also talked about things we can upgrade in the future. Also, he helped save us money by telling us what we can do ourselves, like painting and sealing the fireplace. Not many contractors will tell you that. They are very prompt and courteous, their work is very dirty and when they left it didn't even look like anyone was here. They made a point to clean the area almost better then the way they found it. read more

If I could give this man -10 stars I would. Take your money elsewhere run like the wind away from this place. I am reporting him to the Better Business Bureau and to Groupon where he supposed to have good deals. This man had an agreement with me to come out and see our fireplace I informed him we had two fireplaces one in the basement and one on the first floor we had an inspection that needed to be completed in order for a sale of our house to be finished. This man held my father-in-law hostage at our house demanding $539. Our agreed-upon price was 259 for the inspection, the proper house inspection through Chicago Heights and cleaning. This man is a fraud and a scam artist. I will not only be reporting him to any where I possibly can but I will make sure anybody I know knows not to use this man and his scummy ways. And then at the end of the inspection decided he was gonna put that the chimney was unsatisfactory and needs to be completely rebuilt. Completely disgusting practices!!!! read more

Two technicians came out to the house. Spent all of 5 minutes there. Told me I needed new liner, dampner, etc. I didnt even see them turn on a flashlight. They were talking about the chimney needing work in the next few years. It was so so obvious that I was being taken for a ride. I called another service and they came out. They told me that all was fine with the fireplace,. No repairs were needed. BEWARE of this company selling you services that you truly dont need. My advice always get a second opinion. Since post, the owner Jeff has called to try and rectify the problem. I do respect that. However, I dont need any services at this time . I hired another company. Nor do I have time to sit around. Reading the other reviews more thoroughly, it seems like Jeff has had to rectify several problems. Maybe better training for your staff? Like I said before always get a second opinion if there is a request for alot of work. read more

My wife and I use our fireplace all the time in the late fall/winter/early spring. Last time we got a full inspection on our fireplace was two years ago. Fortunately, we found a Groupon for Fireplace & Chimney Tech Services. These guys were great! My fireplace was horribly dirty from soot, and tons of ash on the floor of the fireplace. There dry vac was working overtime from the large amount of ash and soot in my fireplace. They were very patient and friendly, and gave me some good advice on future fireplace repairs. read more

Jeffrey came out to my house same day, and swept the chimney and cleaned our dryer vent. He made no mess and was very friendly, in addition to doing an excellent job. Very affordable too. We'll be using Fireplace and Chimney Techs every year from now on. Highly recommend!! read more

Awful! Stole some of my fireplace belongings, changed his pricing as he spoke to me, gave me the creeps and extremely made up things as he went along. Wasted my time...not once but twice. I had initially bought his Groupon for the chimney sweep service. When he arrived I instantly felt on guard and his "helper" was treated like total dirt from Jeff. Jeff was condescending, rude and treated his apprentice like a street rat. I was in disbelief at how he interacted with his employee. He then started talking to me about how we needed a Level 3 Service and how he needed to get behind the drywall and open the wall up and put in a spider damper, etc. Jeff also fed me a line of crap how we were probably breathing in Carbon Monoxide and good thing we aren't dead. He then sold me on my dryer vent and how our house was probably going to burn down if we didn't clean it out. So I paid him for the Groupon, the dryer vent cleaner, a new whip that we supposedly needed for the fireplace and a deposit for him to come back at a later date to finish the job (that he didn't have the supplies for that day). Fast forward to a couple of weeks....Jeff showed up with the same helper, who this time sat in the truck the whole time, and when he arrived just walked in. He didn't knock at all. He opened the door and said, "hello!" and welcomed himself in. My husband was home this time and instantly was on edge and pissed. So Jeff shows up to complete the job for our gas fireplace and doesn't have anything to work on the job. He talked for 45 freaking minutes about nothing. He bs'ed his way through the conversation. He lied about us needing a Level 3 (where would I have come up with that term then if he hadn't had mentioned it to me before ) and said he never said that. I am going to spare some more of the details on here because I could go on and on. He was so ridiculous that I just should have known. Looking back, the entire encounter was comical. I am mad at myself for even dealing with such an ass clown. I called another reputable company and they came out and everything that Jeff told me, they told me the opposite and showed me proof of how wrong he was. read more

We sold our house and needed some chimney work completed post-inspection. Mark and Jeff were responsive and great to work with and explained in detail the work that needed to be completed. Highly recommend them for home sellers or buyers. read more

SCAM ARTISTS!!!!!! DO NOT use FACTS chimney service nor buy a groupon from them. Came here for a cleaning and said he couldnt get the broom up the chimney because it was blocked and that he needed to stick his camera (his phone in a case on a messanger call to ky phone) to see what it was.. There was no blockage he was intentionally hitting the lip of the chimney.. He was able to stick the camera with no blockage at all, all the way to my roof. He said that my fireplace was unusable and needs a 10,000 lining and there was no reason for him to continue cleaning... He didnt clean my chimney nor clean it or inspect it from the roof because he has 20/20 vision and can see the damage from the ground. Instead he informed me that it was going to cost me an extra 99 dollars because he stuck his phone up my chimney on a stick. The police came and tho they agreed with me but because i verbally agreed to him sticking the phone up my chimney i would go to jail if i didnt pay the 100. I filed a complaint with Groupon, given a full refund, and they are lookibg into not allowing his services to be sold on there any longer. #peoplesuck read more

The business owner and one of his associates were able to provide me with a chimney cleaning and inspection a few weeks ago. Jeff was very knowledgeable, friendly, and sincere in trying to make amends from my previous experience with the company as well as prove the quality of his work and the pride he takes in it. Other than arriving an hour late (for which I did receive a phone call before-hand), I have no complaints with my most recent experience. The inspection was clean, quick, and informative. The rating takes all of my experiences with this company into consideration. The most recent experience by itself would likely be around 4 to 4.5 stars. read more

DO NOT USE THIS SERVICE! www.chimneyfacts.com WOULD GIVE MINUS ZERO STARS IF WE COULD: DO NOT USE THIS SERVICE FOR CHIMNEY OR FIREPLACE CLEANING OR DRYER VENT CLEANING! We got ripped off! We were introduced to this service via a $70 Groupon for dryer vent cleaning. Jeffrey, the owner and sole operator, came to our house and did a very cursory "inspection" of our dryer vent & told us it was completely clogged, a fire hazard, and that it needed to be completely re-worked, new duct work, etc. He took our $70 Groupon and then said he would replace the duct work from our dryer to the vent outside for $350. He demanded that we pay him a "down payment" of $175 ("it's in my contract"....that should have turned on the red light because we had NO contract with him) via the funds transfer service Zelle, this despite our offer to pay him $350 IN CASH when he came and did the work. He demanded the $175 immediately to hold the date and apparently we needed the work done (brand new laundry room, with new washer-dryer!), so we paid it via Zelle right into his account and made a date. On the appointment day, when he was over an hour late, I called and got his voicemail. You'd think a good business would call and say they were running late, right? Nope. He called back some time later with some bizarre excuse for not showing up --"someone stole my chicken coop and chickens, I may have to go to the police!" --- and said he would call back soon as to when in that day he would come. HE NEVER CALLED. Over several days I left multiple texts, voicemails and emails, NOTHING. When I demanded my $175 deposit back I only got more excuses ("Jeffrey is having trouble with the Zelle service," "Jeffrey has his kids this weekend, he'll call on Monday," etc.) Sometimes we'd call his or his girlfriend's number (that's the 815 number on their website & Yelp!) and only got the message that "voicemail is full." My husband (an attorney) took up the chase and neither Jeffrey nor his girlfriend/"scheduler" would take his calls. Finally, when they did finally connect, he said because we hired a REPUTABLE SERVICE to do this work he was keeping our down payment. He said "Don't call me ever again" and hung up. We are considering legal action. Because they ripped us off, won't refund our money, displayed very poor business practices, etc., we urge you to NEVER to use any of this company's "services." UPDATE 12/12/19: We have reported this company & its disreputable practices to both the Northern Illinois Better Business Bureau and to the Office of the Illinois Attorney General Consumer Protection Section. We are also pursuing legal options.. read more

If I could give zero, I would. Didn't actually use this service as I purchased a Groupon that says within 30 miles of 60433. The website has an old address, however, Waze indicates that I am 25.3 miles from the new address. This guy wanted to charge me another 100.00 plus dollars bas he claimed that I was out of his required range!!! In addition, he called ME a scammer!! Stay away, this guy is a real Jerk and beware of his Groupons He will find a way to charge you more!!!! read more

These people showed up reaking of marijuana with blood shot eyes. Not a good idea to be stoned while working. We wanted a cleaning and to ask if we could burn wood. We have a gas but thought it was one that could do both as our neighbors do. He said no that our chimney was not code. Then he talked us into getting a whole new system and look to the fireplace. Sounded good but when they came he says he is going to install the remote start with no remote because the wires were not sent. After 10 appointments that they didn't show up for. They finally came and installed the remote. Which only works sometimes. The shield they put in the back had to be replaced already as it was all burnt to a crisp. Wish we had our old fireplace back. Waist of money. Cost us $1600. We looked up the price of parts. Only $200. Wish I knew. read more

I needed repairs on my Chimney. Jeff came out, gave me a quote. He came, installed a liner, repaired my chimney, clean up afterwards. Very happy with the work. Also, he helped save us money by telling us what we can do ourselves, like waterproofing the brick. Not many contractors will tell you that. They are very prompt and courteous, their work is very dirty and when they left it didn't even look like anyone was here and three large holes were made in my building, if I didnt know where they were, you could never tell. Will use this company again. Thanks so much. read more

Jeffrey and Aaron were professional, prompt, and reasonable. They fixed a big problem that would be dangerous if we waited too long. They came out on the first day we called and now we can do laundry again. Also very honest on their pricing and told me how to prevent other issues. Highly recommended! read more

Absolutely stay away from this company. Told I needed chimney reline, fire box parge, firebrick tuck point, a concrete crown and a new cap. $3400.00. I was told by owner that I couldn't use my freplace unless he did the repairs. Now the fire place is useless, chimney leaks rain water internally from poor concrete crown work. Clay riser pipe is leaning 15% and looks like he!!. All that I wanted was a chimney sweep. As soon as the weather gets nice I will need a professional to repair the damages done by this compnay. How can I post pictures of the shoddy work that this company does. I have many photos that will show the incompetence. read more

Wow glad i read the reviews. It is weird that 21 reviews are filtered. I called a couple times to book an appointment but it was hectic getting a hold of anyone. I drove past the business it looks like a CM lab. I thought they were out of business. Then reading the reviews elsewhere seems like sketchy guy. I cant even call and speak to anyone about services. No one will answer the phone. How are you a legit business and cant answer the phone. I looked up the owner i see he sells diamonds rings on the let go app. Maybe i should try to buy one of those. Idk. Seems a little weird read more

FACTS did a great job cleaning the fireplace and chimney in my home, and Daniel completed some repair work as well. We were so satisfied with the company that we asked them to come back the following week to clean the dryer vent. Another fantastic service experience, this time led by Alex. We were informed of minor replacement parts we need to take care of and even told how to do it ourselves. In my experience, this is a skillful, trustworthy company that we will happily recommend and hire again! read more

My gas fireplace wasnt working and called this company because of the supposedly good reviews here but this was a mistake. Prior to having someone come to my home, we agreed upon the time and that 50% of my inspection costs ($99) would go towards any repairs. However, there were multiple issues that occurred. 1. I made a set appointment and the tech came before the time that was agreed upon. I spoke to the manager Danielle and she mentioned that the tech would only come after 4pm which i requested. Instead he arrived at 2:45pm while i was still at work. Luckily someone happened to be home. My wife was caught off guard- he was wearing all black with black cap/gloves (appearing like a burglar). He didnt introduce himself. A simple introduction would be helpful when you are wearing an unmarked black outfit coming out of an unmarked truck with a temp plate and coming at the wrong time. 2. The tech initially thought he was coming to do a refurbish job. In fact, he wasnt sure why he was coming to my place, after i was very clear on the phone and in my initial email quote with this company. He was more interested promoting and quoting a cleaning refurb job that wouldnt even fix the underlying problem. 3. The tech was nice enough to try to figure out what the problem was but he himself was not even sure. He decided to leave to ask his boss to come by instead because he didnt want to misdiagnose the problem. He was very kind not to even charge us which we were very thankful for. By the way, i asked for thier best tech and apparently thier best tech alone couldnt get the job done. 4. Thier office manager called me in the evening and was asking if an inspection was even done and i explained the situation. It sounded like there was no communication between thier tech and thier office. It was offered to me that thier boss would come by later that night or in the morning and that she would try to have 100% my inspection costs of $99 go towards any repair as this was an inconvenience for us. But later i recieved a call they he would only come a WEEK later and she forgot to ask about having my inspection costs go toward repairs. Then when she got back to me they wouldnt honor my inspections costs going towards repairs. At that point I decided to cancel any pending work with them. All in all, Im glad I didn't choose to work this company. They were disorganized and had poor communication. They over-promise and will under deliver. After all of the above happening I did not have confidence to actually have them attempt to do work on my home. read more

I view this service as a rip off. The so called inspection was not extensive at all! Jeff simply took a flashlight and looked at the entry point of the fireplace and determined that at this " level 1" inspection more work is required ($4000)! This $210.00 hired service also touted a cleaning, of which we never got. All I know is that the ad is misleading and should be revised. We would have never gotten this service if we knew that he hadn't prepared to completely honor the advertisement. read more

Perfectly good transaction. Needed a fair amount of work in a house we recently moved into, but fireplace had been neglected. Jeff and Alex took care of all the work and gave me some good advice on things we needed to do now (and why) and things that could wait. I asked about some options for better house efficiency and they were able to help answer those questions as well. Came out to all appointments on time, and communication was great. Also left our home probably cleaner than it was when they came! Would definitely recommend. read more

I had a 100+ year old chimney that was never lined and was falling apart. From the ground, the chimney looks like it was shedding mortar, the cap was clearly rusting, whenever it rained my basement would get water from the hot water heater vent opening, and twice a year I'd need to vacuum debris out of that same opening when my monoxide detector would sound. I was very upfront about what I wanted. I didn't want a new chimney, lining, or anything that it likely needed decades ago. My HVAC and water heater were completely switched to direct vent weeks prior so all I wanted was either a tear down to the roof, or rebuild that looked better and didn't leak. For a great price I got exactly what I wanted. After a few days' work the chimney looks a lot better, new cap looks great, and most importantly after a few rains there isn't a drop of water in my basement. Will refer them if I get the chance. read more

If i can give these guys a minus 5 stars I would!!! BEWARE OF THE SCAMMERS!!! Hired them to clean my chimney from there GROUPON DEAL, (NEVER AGAIN IT DOES NOT PAY TO BE CHEAP) When they arrived I had a bad feeling as the so call "Fireplace Tech" looked very sketchy! They proceeded to clean my chimney in less than15 min. (very quick as I havent had it cleaned in over 5 years) The "TECH" proceeds to tell me I need a list of work done to my fireplace from floor to sealing. Telling me I need a liner some kind of heat shield, cap damper, crown coat and the list goes on. The man was very pushy and ignorant!!! Looks like he was just here to hit a home run! (I have been around the block before). I told him no thanks and he kept being pushy telling me I cant use my fireplace and it is very dangerous that my house will burn down! I decided to google the phone number and address which I should have before. It comes back to a cell phone and a home address in Wood Dale, IL and i found another in Joliet which is also a home address! THESE GUYS ARE TRUE SCAMMERS AND I AM VERY SURPRISED THEY HAVE ANY GOOD REVIEWS! Hired two other local reputable companies to give me and inspection for peace of mind. (not off of groupon) and both companies asked if i even had the chimney cleaned. There still was a ton of soot behind my damper that could have caught fire and up in the chimney it looked like the brush only hit one corner of the chimney going up. That what you get for a less than 15 min cleaning and being cheap and purchasing from groupon!! I am also pissed at groupon as they dont screen any businesses they allow to sell on their site! Well I had the final company clean the chimney again and all they said i needed was some miner tuck pointing in my fire box and my damper needed adjusting because it was left off track from FACTS! Far from the $6000 + est FACTS was trying to get out of me! If you really want to know the FACTS... DO NOT USE THESE SCAMMERS!!!! read more

I had someone come look at our fireplace and he had said there were major issues and was saying that we can't burn until he fixes them which was $6,000. We got a second opinion from FACTS and Alex and Brittany came by to inspect it and Alex was very very knowledgeable and thorough! She explained everything that was wrong with it and fixed it and cleaned it for $198.00. She gave us a lot of ideas on how to redo our fireplace. She went above and beyond to help us and was very friendly! I would recommend Alex to anyone who needs their fireplace cleaned, fixed, or renovated ! read more

Jeffery and his crew came to our house shortly after we purchased our house last year to check out our fireplace. I wished we had called him during the inspection phase because they found a lot of cracking on the interior of the chimney. His crew repaired it and the tuck pointing on the outside of our chimney. They did a fantastic job and I loved using my fireplace all winter. He recently came back for a quick cleaning so my fireplace is ready to go this year. He also told me he can get good burning wood for us. With the services they already provided, I will continue to use them annually for anything we may need. Thanks again Jeffrey read more

Jeff came to my place in Oak Park via a good referral. Jeff did a great and thorough job. He not only cleaned my chimney flu but took the time to educate me on all aspects of my chimney from safety to function. We created a long term plan for maintenance and updating and I believed his estimates to be knowledgeable, fair, honest and competitive. I would highly recommend Jeff and intend to use him for all of my future fireplace and chimney needs. read more

Wonderful service by Jeff! Very thorough and very nice person to do business with. I would recommend his services to anyone. Jeff did a thorough cleaning and inspection on our fireplace and shared his experience and knowledge of fires, fire safety and fireplaces. Very reasonable. Would definitely do business with again! read more

From the moment I called the owner was very detailed and explained to me his process. I was able to get same day service with my technicians John & David throughly inspected and cleaned my fireplace without any hidden or additional fees. As new homeowner dealing with an company that is trying to jerk you around is refreshing. If you have a fireplace these are the guys to call. read more

Frank did a great job explaining the situation with my 2-year-old fireplace crack and how the back wall crack can be repaired and prevent further cracks. He also swept the chimney for the first time completely and cleaned up very well. I decided to make an investment in a revised damper system, revised chimney vent, crack fix, paint the walls, & move the gas lighter to keep this fireplace in the best shape! read more