I had been looking for a specific used vehicle online to purchase in a particular color. I finally…read moregot a notification online that this dealership had it so hubby and I drove over an hour there on 9/20/25 to take a look at it. We had a 2 p.m. confirmed appointment with Ivan. We get there and the staff is friendly. The dealership is big and beautiful. When we told them that we had an appointment with Ivan, Kimberly told us that he's with another customer and that she would take over for him. Huh? We had an appointment with him so why were we passed off to someone else? Didn't like that factor. They had the 2019 red GLE 43 Coupe waiting for us to look at which was nice. I was excited to see. I was very surprised when looking at the car. Although it's a nice car, there was damage to it. The back wheel rim had the Mercedes center medallion missing from it. There was also damage to the drivers inside door panel - there was a large crack on the plastic molding that is very obvious because it's black. I asked her if those would be repaired and she told me no. We took a test drive but the excitement waned because Kimberly was talking way too much and asking personal questions about hubby and I so it was hard to concentrate on the things about the car. I told her I wanted to look at other cars as I knew that wasn't my car and the warranty had expired. She took us back into her office (all glass windows) and I could see that Ivan's office was right next to her. There were many times he was alone but he didn't stop in to introduce himself. Kimberly found out our price range and showed us on their website cars available at the dealership. I saw a few I wanted to look at so she took us over to look at them. There was one car I was really interested in, the 2025 CLA 250. We took a test drive and it rode nice, and I really liked the car. Came back to Kim's office and started talking about financing. Hubby and I decided to take time to think about the decision. When we told Kimberly this, she told me they couldn't guarantee that the car wouldn't be sold without a non-refundable deposit. We understood. I did ask the question about who gets the commission if we were to purchase the car and interesting enough, she told me both her and Ivan would share it which was odd to me. As we were getting ready to leave, she told us that their protocol is to have the manager stop in to talk to the customer. We met Matt and he was again asking us questions about where do we live, etc. and told us they hope we will do business with them. I thought he was going to come in to ask how Kimberly's performance was. It was odd for him to come in to talk with us. Again, as we were about to leave, Ivan popped in to tell us something, I don't remember what it was. I told him that our appointment was with him so I didn't understand why he never came to introduce himself the entire time we were there as we stayed there a couple of hours (till closing time). He apologized. And so we left. Here is where things changed for us. We liked the car but after our visit, for the next week we were hounded between Ivan and Kimberly texting, calling and emailing me several times about the car or offering questions if we had any. That was an instant turn off because we felt like we were being stalked over a car purchase which shouldn't be. To stop the communication, I finally let them know that we would not be purchasing the car. They responded thanking us for letting them know. I thought that would stop the communication. It didn't. Ivan reached out again about looking at other cars. I blocked him at that point. Overall, I would say, if someone makes an appointment with a salesperson, let it be that salesperson to help us through the entire visit. Dealing with two people and getting communication from two people about a vehicle is a bit much and makes it look like desperation. Please stop.

I would strongly caution anyone considering paying Mercedes-Benz of Romeoville for a pre-purchase…read moreinspection. I paid $498 for what I was told would be a two-hour PPI on a 2021 Mercedes-AMG E63 S that I was purchasing remotely. Because I could not inspect the vehicle myself, I specifically chose a Mercedes-Benz dealership and relied on their expertise to tell me the true condition of the car before making a $91,000 purchase. Their inspection identified only two driver-assistance faults. I was sent a brief walk around video and engine video, along with basic tire and brake measurements, and was otherwise given the impression that the vehicle was in excellent condition. After purchasing the car and having it delivered, I was shocked by what had been missed. Nearly every panel on the vehicle appears to have been repainted, and multiple panels visibly do not match in color or finish. The passenger-side rear quarter area shows obvious prior paintwork. The front bumper is severely misaligned, with missing mounting hardware/brackets on the passenger side and is not properly secured. The paint also shows significant fading/sun exposure. These are not hidden mechanical problems that would require extensive diagnostics to discover. The paint mismatch and bodywork are visible simply by walking around the vehicle. I genuinely do not understand how a technician performing a two hour professional PPI could inspect this vehicle and fail to mention any of it. It gets worse. The vehicle's alignment was substantially off, requiring the steering wheel to be held noticeably to the left for the vehicle to drive straight. A proper road test should have caught this immediately. After the vehicle arrived in San Diego, I brought it directly to Mercedes-Benz of San Diego. The vehicle has now been there for over a week having all of the engine mounts replaced, another significant issue that was completely missed during the PPI. I paid Mercedes-Benz of Romeoville specifically to protect myself from this situation. Had they accurately reported the condition of the body, paint, alignment, and mechanical issues, I would have either substantially renegotiated the purchase or walked away from the vehicle altogether. Instead, I relied on their professional assessment and proceeded with a $91,000 purchase that I cannot simply undo. I now have to deal with extensive prior paintwork, mismatched panels, body repairs, alignment issues, mechanical repairs, and the effect all of this has on the vehicle's value and future resale. I understand that no PPI can guarantee a perfect used vehicle or uncover every possible hidden issue. However, missing nearly an entire vehicle's worth of repainting, obvious mismatched paint, a visibly misaligned and improperly secured bumper, a significantly off center alignment, and failed engine mounts is unacceptable for a $498, two hour inspection performed by a Mercedes Benz dealership. I am extremely disappointed. I trusted Mercedes-Benz of Romeoville's inspection to help me make an informed decision on a very expensive purchase, and in my experience, that inspection failed at its most basic purpose. I would not recommend relying on their pre purchase inspection service.

If I could give them 100 stars I would. I was told by another auto shop here in town I needed all…read morethis work. I was Leary, it just didn't sound right. Anyway I ordered the parts but something told me to bring the car to AD Joliet and hv them put them on. I dropped my vehicle off with parts and all. Chris called me and stated, you don't need any of this. I was shocked, and ever so grateful for his honesty. He could hv put those parts on and charged me, however he didn't. I'm forever grateful of his honesty and the fact that he isn't trying to rip off everyday people like myself. If you're looking for a good honest mechanic, you won't be disappointed.

This is the best mechanic shop. They do good work and are honest Polish men. I will be back!read more

Friendly and courteous service. Very experienced with all types of cars and will let you know…read morechoices. Extremely reasonable prices -- they are trustworthy and always seem to have your best interest at heart.

I've been dealing with this service provider for over three years and have never had any problems,…read more always courteous and accurate diagnosis, Great work and a great receptionist.

Very Professional knowledgeable, Polite and definitely Honest, Thank You O. Harper car runs like Newread more

Never better service through a family business. In by 9 out x 5…read more Or sooner. Great rates for repairs. You will leave feeling vary comfortable having the ride inspected and repaired by qualified professionals people. Happy travels.

I'm extremely pleased with the service provided by Julio. He consistently explains in detail what…read morewill be done and what options I have to save money. I look forward to returning for my next service appointment!

I would just like to say thank you to the workers over at Five Star Auto ! You all have done good…read morework every time you fix on my truck 1997 GMC Sierra burgundy with camper on it . Good job Compadres, I just want you all to know that I really appreciate you . Thank you very much . Abraham Robinson

HONEST guys. I am…read moretaking my 2 cars with him for 6 years now. 2001 Toyota Camry and 2007 Honda Civic. He does what is "necessary" for the car. In some cases with fiduciary responsibility he does advises me to NOT spend that much money on fixing an old car. In some cases, they are a little bit expensive but that matters less. They saved me so much. I drive 20+ miles to his shop and take Uber back.If he looks at your car periodically he advises you on the driving method, and what expenses to look for. Honest guys who operate with consumer value in mind...Without comparing pennies, i recommended him to all my friends and colleagues...and they are happy too...

I have had several of my cars repaired at Steve's and they do an amzing job! I can not say enough…read moreabout the quality of their work! They are very reasonable and efficient.

Got my AC done, it wasn't cold, it was cool instead, I called back next day to explain and then I…read morewas treated with a bad attitude the next day, they made it sound like I was the mechanic that diagnosed the problem. I took it there to get fixed and they made it seem like I was the reason it was not. I wouldn't recommend going there if you don't want to be treated with an attitude.

I went to Specialty Auto Care in Romeoville to have spark plugs replaced in my 2015 Honda CRV…read more Dave, the store manager welcomed me, and offered a very reasonable price. During the exchange Dave advised me my valve cover gasket was leaking and needed to be replaced. I authorized the work to be done. During the removal of the valve cover a component cracked, rendering the cover useless. Dave accepted the responsibility and ordered a replacement. He went far beyond expectations to insure I was back on the road. I praise all who worked on my CRV. I highly recommend Specialty Auto Care in Romeoville for all your service needs.

Only take my cars here - fair prices, great service and quick turnaround. Took my car there after…read moredays at the dealership and an outrageous quote and Jeff fixed the issue quickly for a reasonable price. He assisted me in planning out when to have certain repairs and maintenance performed. He may not be he most socially friendly guy, but he can tell what's wrong with the car when I describe a sound over the phone.

I was not happy with the service here. The receptionist was…read morevery delightful but the lead mechanic I believe his name was Jeff was not very nice. His customer service skills are @ a -10. I wanted to try a new mechanic being from the area but after the experience I'm going to stick with my regular mechanic. It might be more expensive but the service will be on point.