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    Sonoma County Harley-Davidson

    4.3 (79 reviews)
    Closed Closed
    Updated 1 month ago

    Services - Sonoma County Harley-Davidson

    Motorcycle repair

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    Reviews With Photos

    New Sportster!! I'm in love
    Andrea C.

    Great Northern California dealer. Super friendly staff and I'm always wanting to bring goodies back for my tribe!! The 2022 Sportster OMG

    Time for a service. Love Sonoma Harley-Davidson!
    Richard T.

    What a great experience I had with Sonoma Harley. I dropped off my 2019 Tri Glide, for the 1000 mile service. Derry, the Service Manager, set this up with me. He was so helpful! When I arrived, Kathy came out to meet me, and write the service order. She was so helpful! I immediately felt at home, and like I was treated as family. Love it! This is wonderful customer service. Thank you Kathy! While there, I looked over the service area, and the sales area. How great! Both are very large and well-done. They have an excellent assortment of new bikes, and parts. Really special. In summary, highly recommended! We are fortunate to have this super Harley resource.

    Jordan P.

    I bought a Road King in May from Sonoma HD. Derek helped me with the process. Wow, first class experience. I've been to half of the Harley dealerships on the West Coast, and Sonoma is right there with Oakland as the best experience I've had buying a bike (I've bought seven Harleys). I had a complicated parts order that was amplified by the COVID challenges, but Danielle in parts went above and beyond to take care of me by staying in communication and streamlining the process. Grateful for my experience from start to finish.

    Natalie H.

    David Svoboda was impressive with his customer care! Treated me like family. He was tentative to my needs and took special care knowing I'm a new rider. He listened and took his time while I voiced my concerns and addressed them accordingly. I would highly recommend David and Sonoma County Harley!

    "14" Carlini Gangster Apes" purchased by Sonoma County Harley Davidson  Seat is on order!
    Eddie S.

    This place, I have to admit, at first I was standoffish just because it's a "dealership". But I've been in and out of there several times now with all sorts of different stuff (mostly service and parts) and I keep getting a better experience. Jeff in parts has that rare work ethic, the interest in what he's doing, and a genuinely likable character. Any parts guy that can throw out part numbers to what you're asking for from his memory is flat out your guy. He knows his stuff and if he doesn't he'll take the time to find it. No matter how busy. That type of service is almost impossible these days. All the people in service(....bad with names) are always on task, professional and knowledgeable as well. I'll keep coming back for sure.

    3mm gap on my screaming g eagle air Intake you service department  installed

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    Page 1 of 2

    Ask the Community - Sonoma County Harley-Davidson

    Review Highlights - Sonoma County Harley-Davidson

    ( even tho he was not making the commission on the sale) I hope this dealership knows what a asset Jeff is!

    Mentioned in 12 reviews

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    North Bay Motor Sports

    North Bay Motor Sports

    (2 reviews)

    I brought my forks in for new oil seals and seal savers put on ,I bought my bike from north bay…read moremotor sport so there certified ktm mechanics.and they have worked on my forks in the past..she told me 4 days I said I'll be back in 7 ,sounds great.6days goes by I call and I was told that there was an emergency and they couldn't get to my forks,(1.5 hrs labor I might add.) she said they will be ready on wed I say ok, this is right be for Labor Day , Thursday rolls around I call again, now she tells me the ktm specialist went on vacation and the guy working on them doesn't have the right tools,and he can't put them together otherwise he will mess them up,so they are waiting on some special tool,I'm getting nervous now I call on Tuesday after Labor Day and they got the tool and he will get them together and call me ,another week goes by 3weeks total now, I call on Friday she says he got the wrong tool..omg really I said I will be there by 3pm to pick up my forks and bring them somewhere else, she said ok. 2 hours later I get a call and miraculously my forks are ready and there going to give me half off on labor, I ask wow how'd that happen if you didn't have the right tool, she says we got motivated ,omg really so you couldn't get motivated before, she says well our mechanic got motivated, wow are my forks going to be ok, she says there fine don't worry ,famous last words,put my bike together and the top adjuster on left fork won't turn and right fork spins freely, omg ,I go riding on fire road teaching my daughter how to ride and 1st mile oil starts pouring out top of left fork, omg I'm going postal at this time it's Sunday now so I go in on Tuesday an tell her what happened and how I'm not happy with how they had some kid throw my forks together because I was sick of waiting , she chuckles an said no no that didn't happen looks at left fork an says oh what happened and then, brings my forks in back, mechanic comes out hr later an gives her broken parts,she says to me ya look here is your problem , I said my problem? I brought you my forks leaking from the bottom after you gave them back to me they started leaking from top she smiles as she is holding these parts like I'm going to do something with them, gone way postal now I leave after telling her I'll be back when my forks are in the same working order. Another week I pick up my forks and my new seal saver on left fork is trashed , looks older with cracks and gouges out of top lip in 3 spots the one on right fork looks new, maybe they needed to hack up every part of my new fork parts and make not 1 thing they did is,was good service..... I have spent thousands over the years since they 1st opened, never again will I trust any part of my bike in there mechanics hands.. Thanks for the reality check north bay hack shop,,, Truly your Brandon N

    The first and last time I will take my bike in for repairs. Came in for maintenance and repairs and…read morewas given a "high" estimate which they told me they normally do, to be on the safe side, it should end up being less. They called me to inform me that it was going to be more than originally estimated but we agreed to leave some work undone to keep costs down and stay at the estimated price. When I go in to pick up my bike it ends up being $350 more than their original "high" estimate! I understand that things can come up but our phone conversation conveyed that the costs would be near their estimate (mind you, it was supposed to be high to begin with) not hundreds of dollars over. Very disappointed.

    Complete Automotive

    Complete Automotive

    (53 reviews)

    I started a new job in 2017 and was looking for a mechanic in the neighborhood and found these…read moreguys. They never recommend unnecessary repairs or services, in fact regularly recommending alternative options to expensive repairs, in addition they inspect my vehicle regardless of the service requested, they've discovered little issues and big (oil leak). After my last visit I received a call from the owner (Mark) at the end of the workday, he explained that he had overcharged me and needed to rectify the issue (mind you, this was Friday evening at 5:30) insisting that he reimburse me immediately, he did not want me to wait through the weekend (we are not talking a lot of money here). No matter how hard I argued that I would happily wait till Monday and stop by their shop, he was adamant...he dropped off the check within the hour.

    I tried to use these guys once a while . I remember we made an appointment for our family vehicle…read moreto be serviced, to drop it off first thing in the morning when they opened. At the time, I started work early in the morning and my wife needed to be at home with the children during the day. And they did not offer a shuttle service at this time, unsure if they do now. Showed up there before anybody else was there . And then I see a guy and a girl pull in and start opening the shop, so naturally, I walk inside the showroom a.k.a. lobby when the door is opened. Nobody made any effort to talk to me or ask me who I was.. I tried to spark up conversation with the guy who is tall and slender, but he was very grumpy and obviously not wanting to be at work, so he brushes me off to tell me he's trying to open up the shop and doesn't listen to me. Another customer comes in as well and they start talking with them no problem which put me off quite a bit, because we are on such a time crunch. Eventually standing there like an idiot, waiting for someone to except the keys to my car to perform the job that I had already scheduled and talked with them on the phone about getting treated like an inconvenience. I finally walked outside and told my wife let's just bail this place sucks. Because I keep getting mail coupons all the time which leads me to believe that's the only way they can get business , from new customers because reading the reviews. It sounds like it's hard for them to keep old ones lol

    K & B Motorsports Of Petaluma - 2023 ktm duke 890R

    K & B Motorsports Of Petaluma

    (125 reviews)

    $$$$

    Recently purchased a 2023 KTM duke 890R from kb motorsprts…read more The transaction was perfectly smooth Christian is awesome he gave me a super fair deal on my trade in it helped me out by not dealing with the typical craigslist flakes/lowballers. This should be my 3rd ktm I purchased from them but it's actually my 2nd due to not having it in stock a ktm 500 excf I wanted. Buy with kb motorsprts there will not be any markup on the msrp. Another thing their service department does good work I had my 2022 690 smcr and my 2023 500 EXCF service there. Super fair rates compared locally to me. Thanks kb motorsports for the 2022 ktm 690 smcr and my brand new 2023 KTM duke 890R

    If you think you can depend on this dealership to take care of your motorcycle, think again. I…read morebrought my older bike in just to get new tires put on, and on the way home I immediately noticed a loud rotating noise that had never been there before. I called the shop and was basically told it wasn't their fault, that my bike was already in poor condition, and to just try riding it home to see if the noise went away. When I got home I saw my chain was left super loose and sagging onto the swingarm, my front wheel bearing is now failing, and the axle nut on the front wheel was completely missing. None of these things were issues before I took it in. They've been dodging my calls ever since and won't do anything to help. Now I'm stuck with a bike I can't even ride. Super disappointing that a shop that seems professional can have such dangerous and incompetent oversight that could seriously hurt myself or others. stay away at all costs. Update: After 28 days of being gas lit at every moment they finally fixed their mistake. they did want me to pay for them to fix their mistake but after twisting their arm and not giving in they fixed it for free. I was accused of taking the nut off my bike myself and blamed for the problems they caused. highly unprofessional shop and honestly for your own sanity just go to another shop. Im done with these people. no accountability. 0/10

    Sonoma County Harley-Davidson - motorcyclerepair - Updated May 2026

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