I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

BLUF: Trust Ellie. She exemplifies a young person that knows her job well, has excellent customer…read moreservice skills, and legitimately wants to help clients. She, and from what my family members confirm is a trusted Service Department, are why you should consider purchasing from Priority Toyota. Ellie is a remarkable young professional at this dealership. She is knowledgeable and will work with you regarding financial manipulations, warranty packages, and a variety of other incentives. Salesman Dylan is new to the profession, but he is honest and has the drive to succeed. His integrity stems from previous military service. I believe Toyota buyers bank on brand reliability. Thus, the decision regarding where to purchase is related to variables that don't all have tangible metrics. Price points between dealerships won't vary too much in a geographic area. Consider what business model they use for sales? How customer oriented are their policies (e.g., state inspections, oil changes, detailing, etc.) Priority Toyota is worth my time and money. I recommend you give them a chance. And ask for Dylan and Ellie.

Dropped my vehicle off at 10am for an oil change. 3 HOURS later, I get their text with about…read more$10,000 in repair suggestions. I decline them all. Just need the oil change today thanks. I see the progress online that it's almost complete. I called 4 times to my service agent. Went to voice mail every single time. I called the service department they forward me to someone and it goes to voice mail. I left several voice mails and nobody returns my call. I call sales department. Someone answers, transfers me to service and goes straight to voice mail. I call back ask for the manager, I get transferred to another voice mail. I'm just trying to get my car back before the weekend at this point. I cannot believe the level of ineptitude I experienced today. Definitely a 0/10 experience for a basic oil change. It's almost like they are holding my car hostage because I didn't agree to the $10,000 in repair estimates. Finally after 5-6 calls to the sales department, somebody apparently forwarded my call to a managers personal phone to which he asked, who gave you my personal number? How am I supposed to know that???? I didn't call him, someone forwarded me to him. He says he'll go over there and call me back. He calls back and says it's almost ready. At that point I finally get a text back from the service manager Destiny who says I texted during her break. So you mean to tell me this big dealership has no process to help someone while one of their many service managers is on break? So my repair took an extra hour and a half because someone was on an hour+ lunch break? This place has gone downhill over the last several years. I should've known it wasn't going to be good when I first get there and have to wait about 2 minutes for a group of employees, right in front of me, to end their seemingly hilarious conversation before someone finally acknowledged me. Not sure what's changed but I used to be about to get in an out for an oil change and a tire rotation in about an hour. Now it's 4-5 hours??? Dropped off at 10, final told that it's ready at 2:15pm??? Good thing I didn't stay there and wait for it to be done. When it does come time to replace my 2010 Toyota 4Runner, Priority Toyota of Chesapeake will not my high on my priority list.

I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

What is the point of making an appointment in the service department if when I show up it's a 3…read morehour wait? I called during the week and made an appointment for an oil change for today at 8:20 am and at no point was I told that it was first come first serve. I was told to show up at 820 and would my car would be taken in at 820. I showed up 10 minutes early and was told point blank by a service rep that appointments don't matter here and it's first come first serve and it's going to be a minimum of 3 hours wait time. I literally was shocked. The woman told me to come back later and we may be able to get you in or come back during the week and try again but don't make an appointment because again APPOINTMENTS DON'T MATTER. I woke up early to get here today and ended up waiting for 3 hours for an oil change because I had plans after and couldn't come back later and have work during the week and can't make it during the time service is open. I bought my car here so I get the free oil changes but honestly, I'm going to be going somewhere else from now on and spend the money for an oil change because this is ridiculous and it's not the first time it's happened either. I've had appointments for a few different reasons here and I literally have to wait a couple of hours each time. Being told that appointments don't even matter is such bad customer service. Why even offer appointments? I understand having to wait a little but 3 hours? It's insane. The customer service has definitely gone way down hill here.

I use to be able to get my car service much easier when if was Greenbrier Dodge, use to be able to…read morecall and get a real person, now it is impossible to make an appointment or to speak with anyone, not sure what the issue is but I bought 4 cars from this place, they are not able to service what they sell or preach it does not look good for my next car to be bought here,, so sad

Service center rocks!!! Thanks for all your help with my automobile! The whole team went above and…read morebeyond to help assist me!

If you are nervous about the car buying process- please go see Stephanie or Marcie! Both ladies…read morewere beyond patient with me and my daughter when it came to buying a used car. I am a "read all the fine print" person and came back with at least 2 dozen questions and both ladies found answers for me. Phil in Finance was patient, kind, and not pushy about any of the final sale process. What was (my timeline) a 4 day process from shop-test drive- negotiate- delivery filled with nerves and anxiety, my daughter drove off the lot in what I felt was a great vehicle at a great price. Thank you Stephanie and Marcie for your patience with The Woliver Fam! My only reason for the 4 versus 5 stars was the information on the dealership website can be kinda confusing- which lead to additional questions and more time to hammer out the final sale. Fortunately- this dealership WILL answer your questions

Took my car in for service. Took over 24 hours to even hear back. They charged for two diagnostic…read moretests without even attempting to fix the problem I brought it in for. TWO! Tried calling back to ask if I could pick it up, no answer. Went there to pick it up and they said "come back tomorrow", like I have nothing else to do. I was overcharged and service was terrible. Lack of communication and waste of time and I still have to get my car fixed, but it won't be here.

I recently approached this dealership to solicit a quote on a 2026 new Infiniti. I also approached…read more8 other dealerships across the state and a couple out of state just over the border. I've purchased a lot of vehicles, new and used, in my life and I take the same approach most times...We're buying in the next 48 to 72 hours, I want your best quote out the door, I will provide one feedback if you follow-up, and then I make my decision. In this case here, although I directed my inquiry to the General Manager or the New Car Sales Manager, I apparently received a message from one of the salesman with a quote. He then quickly followed up the same day wanting to know where he stood. I am not putting his name here but I do have it in my records. I let him know that, at that time, he was the highest priced. The highest dealer processing fee, the smallest discount on the car, and I let him know the lower out the door price I had from other dealers. As is unfortunately common, rather than trying to compete, I received a snarky response that if other dealers are "bleeding" money and taking a loss, they can have the deal. Oh, and they are "selling the car at invoice." Don't you love that one that they always pull out? I just love it when car salesmen insult the prices other dealers are doing. Gee, I guess these dealerships that have been in business in some cases longer than the salesman has even been an adult, but I'm to believe they don't know what they are doing. I wrote back and asked if he wanted to check with his GM before making a final decision. From there, we go down hill. He says he would not waste his GM's time with a ridiculous offer, and he then started insulting me stating they don't change the price of the cars to fit my budget and clearly I can't afford this new car and I should look at used cars. He then proceeded to send me links to used cars and older model years. Keep in mind, of the 8 dealerships I approached, 4 of them agreed to match the lowest offer I had received. Matching of course doesn't do me one bit of good. I'm always puzzled why a dealership thinks "Matching" an offer gets them something. If anything, the dealer that gave me the lowest number the first time should be rewarded for doing it. When you can't or won't, you just insult the other dealers and apparently the customer as well. In any event, according to the salesman here, all those other dealers are idiots and don't know how to run a business. I wonder if the GM at this dealership would have wanted a chance to make a deal. I wrote a check for the 2026 new Infiniti we were looking for earlier this week to another dealership for $68,350. Apparently I was supposed to pay about $2,000 more to this dealer because, well, they don't drop their prices and would rather insult me and claim I can't afford the car. Ha!

Do not bother making online appointments. they are booking cars that they can't see for days after…read morethe appointment. This place continues to disappoin.

The owners of this group should be watching over their business. There is a reason for 1.3 stars !…read moreI've been on hold for 45 mins. now except for the occasional operator that gets on the phone as the manager told her what to say. That's not that person's job...it's yours. I would steer clear of this entire group! Update....finally talked with a manager, said he would get back to me in 10 mins. Hours later I got a called but I missed it. I called him back left a mssg to return my call. No call back was ever attempted. So I again called to get answers, now the Mgr has left the dealer for a few days. I ask for another manager.... that manager also out ! Who runs this show?? So days into this I still have no answers and I'm just left hanging!!!

I had service completed at Priority Acura today, including an oil change, tire rotation, and brake…read morefluid flush, and I had such a great experience that I felt compelled to leave a review. My service advisor, Brendan, provided excellent customer service from start to finish. This was my first time visiting this location since I originally purchased my vehicle from Vandergriff Acura, where I also received outstanding service. I was honestly a little nervous that the experience here in Virginia wouldn't measure up. Thanks to Brendan's professionalism, communication, and attentiveness, my worries were completely put at ease. He made the entire process smooth and pleasant, and I truly appreciated how well I was taken care of. Because of this experience, I will definitely continue getting my vehicle serviced at Priority Acura in Chesapeake. Great customer service makes all the difference!

I brought my vehicle in for a rear subframe recall and trusted that the work would be completed…read moresafely and according to manufacturer specifications. Unfortunately, after the repair was completed, I discovered multiple bolts and nuts were only hand-tightened and had not been torqued to the required specifications. Considering this involves critical suspension and subframe components, this was a serious safety concern. Because I no longer had confidence in the quality of the work performed, I chose to take the vehicle to another shop and pay to have the repair inspected and corrected properly rather than return it to the facility that performed the original work. Mistakes happen, but leaving safety-related components loose after a recall repair is unacceptable. A basic quality-control inspection should have caught this before the vehicle was released. I hope management takes this feedback seriously and improves its workmanship and inspection process before someone gets hurt.

People were kind & easy to work with but the truck I bought - 08 tundra - within the last 6 months…read morehas two very expensive issues. Within a week of purchasing the truck the exhaust manifold had issues and needed replacement; and within 4 months of purchasing the truck my transmission needed to be repaired right after my rear left leaf spring snapped. This is after kindly driving the vehicle and taking great care of it/ giving the car much needed maintenance. All in all after purchasing the truck in July, I'm around $10k down in catastrophic repairs.

Amazing people! Nothing like the other guys. Best prices without sacrificing quality!read more