I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

Had a great experience at the Priority Toyota service desk. Russ Pena and his team took really good…read morecare of my vehicle. He kept me in the loop the whole time with updates on status and when everything would be done. Over the phone, he broke down all the findings in a way that was easy to understand--what it meant, what needed attention, and what the costs would look like. He was also quick to respond to texts, which made the whole process smooth and stress-free. Really appreciate the level of service. I'll definitely be going back to Russ and his team moving forward.

I took my car in for an appointment for a 10K oil change and tire rotation at 11:30. The service…read moreadvisor insisted that Toyota requires an engine flush at 10K miles. I had just left my purse (and phone) in the car and she kept insisting that I must get this done. I told her IF it's required service, I guess I have to do it. She told me it would be about 1-1.5 hours. I then found my car and got my purse and started checking for required maintenance. Nowhere in the handbook or on the website did Toyota state that an engine flush was required service. I tried to reach my adviser who was nowhere to be found. After 2.5 hours, I went to find my advisor. Unable to do so, I found someone who was willing to stop his conversation long enough to tell me it was in the service bay but hadn't been assigned anyone yet. I called Toyota about the engine flush. They said it's not a required service. They attempted to reach the service department and were unable to. After almost 5 hours, my car was ready. 5 hours! And they didn't even do the tire rotation because the service adviser said I didn't need one! She never even saw my car. Tire rotation is required. I was charged for an unnecessary service, couldn't reach the Service Manager and wasted my day at Priority. I followed up with a letter to the Service manager - no reply. I followed up with a letter to the President - no reply. Customer service at the Priority Service Department is horrible. Even worse, the Service manager and the President/CEO of Priority couldn't care less.

I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

What is the point of making an appointment in the service department if when I show up it's a 3…read morehour wait? I called during the week and made an appointment for an oil change for today at 8:20 am and at no point was I told that it was first come first serve. I was told to show up at 820 and would my car would be taken in at 820. I showed up 10 minutes early and was told point blank by a service rep that appointments don't matter here and it's first come first serve and it's going to be a minimum of 3 hours wait time. I literally was shocked. The woman told me to come back later and we may be able to get you in or come back during the week and try again but don't make an appointment because again APPOINTMENTS DON'T MATTER. I woke up early to get here today and ended up waiting for 3 hours for an oil change because I had plans after and couldn't come back later and have work during the week and can't make it during the time service is open. I bought my car here so I get the free oil changes but honestly, I'm going to be going somewhere else from now on and spend the money for an oil change because this is ridiculous and it's not the first time it's happened either. I've had appointments for a few different reasons here and I literally have to wait a couple of hours each time. Being told that appointments don't even matter is such bad customer service. Why even offer appointments? I understand having to wait a little but 3 hours? It's insane. The customer service has definitely gone way down hill here.

I use to be able to get my car service much easier when if was Greenbrier Dodge, use to be able to…read morecall and get a real person, now it is impossible to make an appointment or to speak with anyone, not sure what the issue is but I bought 4 cars from this place, they are not able to service what they sell or preach it does not look good for my next car to be bought here,, so sad

I recently purchased a Hyundai Sonota from Priority Hyundai, and while I did run into an issue…read moreshortly after bringing the car home, I want to recognize how well the situation was handled. What could have turned into a very frustrating experience was completely turned around thanks to the sales manager and team. They stepped in, communicated clearly, and made sure everything was taken care of quickly and professionally. I truly appreciate the way they handled things and made it right. That level of customer service makes a big difference, and it did not go unnoticed. Overall, I'm very happy with how everything was resolved and grateful for the effort they put in to ensure a positive outcome.

If you are nervous about the car buying process- please go see Stephanie or Marcie! Both ladies…read morewere beyond patient with me and my daughter when it came to buying a used car. I am a "read all the fine print" person and came back with at least 2 dozen questions and both ladies found answers for me. Phil in Finance was patient, kind, and not pushy about any of the final sale process. What was (my timeline) a 4 day process from shop-test drive- negotiate- delivery filled with nerves and anxiety, my daughter drove off the lot in what I felt was a great vehicle at a great price. Thank you Stephanie and Marcie for your patience with The Woliver Fam! My only reason for the 4 versus 5 stars was the information on the dealership website can be kinda confusing- which lead to additional questions and more time to hammer out the final sale. Fortunately- this dealership WILL answer your questions

I recently approached this dealership to solicit a quote on a 2026 new Infiniti. I also approached…read more8 other dealerships across the state and a couple out of state just over the border. I've purchased a lot of vehicles, new and used, in my life and I take the same approach most times...We're buying in the next 48 to 72 hours, I want your best quote out the door, I will provide one feedback if you follow-up, and then I make my decision. In this case here, although I directed my inquiry to the General Manager or the New Car Sales Manager, I apparently received a message from one of the salesman with a quote. He then quickly followed up the same day wanting to know where he stood. I am not putting his name here but I do have it in my records. I let him know that, at that time, he was the highest priced. The highest dealer processing fee, the smallest discount on the car, and I let him know the lower out the door price I had from other dealers. As is unfortunately common, rather than trying to compete, I received a snarky response that if other dealers are "bleeding" money and taking a loss, they can have the deal. Oh, and they are "selling the car at invoice." Don't you love that one that they always pull out? I just love it when car salesmen insult the prices other dealers are doing. Gee, I guess these dealerships that have been in business in some cases longer than the salesman has even been an adult, but I'm to believe they don't know what they are doing. I wrote back and asked if he wanted to check with his GM before making a final decision. From there, we go down hill. He says he would not waste his GM's time with a ridiculous offer, and he then started insulting me stating they don't change the price of the cars to fit my budget and clearly I can't afford this new car and I should look at used cars. He then proceeded to send me links to used cars and older model years. Keep in mind, of the 8 dealerships I approached, 4 of them agreed to match the lowest offer I had received. Matching of course doesn't do me one bit of good. I'm always puzzled why a dealership thinks "Matching" an offer gets them something. If anything, the dealer that gave me the lowest number the first time should be rewarded for doing it. When you can't or won't, you just insult the other dealers and apparently the customer as well. In any event, according to the salesman here, all those other dealers are idiots and don't know how to run a business. I wonder if the GM at this dealership would have wanted a chance to make a deal. I wrote a check for the 2026 new Infiniti we were looking for earlier this week to another dealership for $68,350. Apparently I was supposed to pay about $2,000 more to this dealer because, well, they don't drop their prices and would rather insult me and claim I can't afford the car. Ha!

This staff treats you like family. I've been going here for years. Shout out to Broderick who is…read morealways there making this establishment a great place for the community.

My wife and I had a great experience at this location. We met 3 people while we were there all…read moreextremely welcoming and respectful. Logan was the salesman we worked with, can't recommend him enough. Extremely knowledgeable, kind and seemed like he genuinely cared about what we were looking for. Hope to work with him again in the future.

The owners of this group should be watching over their business. There is a reason for 1.3 stars !…read moreI've been on hold for 45 mins. now except for the occasional operator that gets on the phone as the manager told her what to say. That's not that person's job...it's yours. I would steer clear of this entire group! Update....finally talked with a manager, said he would get back to me in 10 mins. Hours later I got a called but I missed it. I called him back left a mssg to return my call. No call back was ever attempted. So I again called to get answers, now the Mgr has left the dealer for a few days. I ask for another manager.... that manager also out ! Who runs this show?? So days into this I still have no answers and I'm just left hanging!!!

I had service completed at Priority Acura today, including an oil change, tire rotation, and brake…read morefluid flush, and I had such a great experience that I felt compelled to leave a review. My service advisor, Brendan, provided excellent customer service from start to finish. This was my first time visiting this location since I originally purchased my vehicle from Vandergriff Acura, where I also received outstanding service. I was honestly a little nervous that the experience here in Virginia wouldn't measure up. Thanks to Brendan's professionalism, communication, and attentiveness, my worries were completely put at ease. He made the entire process smooth and pleasant, and I truly appreciated how well I was taken care of. Because of this experience, I will definitely continue getting my vehicle serviced at Priority Acura in Chesapeake. Great customer service makes all the difference!

Yelp Review for Priority Acura - Chesapeake, VA…read more I expected better from Priority Acura, but my recent experience left me extremely disappointed. My wife and I were interested in purchasing a 2017 Audi Q7, and our original sales rep was actually a family member. Since he was new, his sales manager took over negotiations. That's when things started to go downhill. First, the sales manager had me sign a Carfax report that stated the vehicle had not been in an accident. However, after doing my own research through the National Insurance Crime Bureau (NICB), I found out the car had actually been in two accidents. This was a major red flag. Next, during our discussions, I noticed an issue with the headlamp. I made sure to tell my family member (the sales rep) to remember that the light was coming on during the test drive. When he brought it up to his sales manager, the concern was completely dismissed as just a "fully fictional light." The manager claimed the vehicle had passed their so-called 100-point inspection, but clearly, that inspection was subpar. The report even stated that the right turn light was not functional, yet it was working fine. So, what exactly did they check? What made things worse was the fact that the sales manager knew about the headlamp issue all along but deliberately withheld that information from us. When I confronted him, he admitted that his boss had reminded him to tell us about the problem before we left. When were you planning to tell us? That's when he finally revealed the cost to fix it--$7,000! And, of course, the dealership wasn't willing to cover it. Who sells a used car at full price, claims it passed a thorough inspection, and then hides a major $7,000 issue from the buyer? This was clearly a dishonest sales tactic--they only cared about making the sale, not about the customer. What makes this experience even more disappointing is that Priority Acura used to have a solid reputation under its previous ownership. I found out the last owner, "Church," is no longer there, and I know this would have never happened on his watch. The lack of accountability from the sales manager was appalling. Instead of owning up to his mistakes, he just brushed everything off. I was genuinely interested in purchasing this vehicle, but I refuse to do business with a dealership that operates like this. I also worry about my family member (the new sales rep) learning from a mentor who engages in these bad industry practices. This is not how you build trust with customers. The most painful part? We had an entire conversation about the Black experience, yet I feel like I was taken advantage of by someone who shares my heritage. That really stings. Buyer beware--Priority Acura does NOT prioritize honesty or transparency. Sales manager name is Rich. He only cares about his name

People were kind & easy to work with but the truck I bought - 08 tundra - within the last 6 months…read morehas two very expensive issues. Within a week of purchasing the truck the exhaust manifold had issues and needed replacement; and within 4 months of purchasing the truck my transmission needed to be repaired right after my rear left leaf spring snapped. This is after kindly driving the vehicle and taking great care of it/ giving the car much needed maintenance. All in all after purchasing the truck in July, I'm around $10k down in catastrophic repairs.

Amazing people! Nothing like the other guys. Best prices without sacrificing quality!read more