Rude employees Manager hung up the phone, when we were trying to explain about the continuous incompetence. Wrong order multiple times. Screens not working and couldn't see my order and told them the price was incorrect. The site needs an overhaul and cleaning. I gave y'all 3x and will not be back. read more

Went inside to order and it was great! quick and kind service, nothing was forgotten or wrong in my order. I had to make two trips and the Worker brought my last bags out to me so i didn't have to make my second trip. both girls that helped me out today were excellent! read more

Service extremely slow need more workers or better workers. Waiting 15+ minutes for one 44oz drink is insane. I was sitting at window for 10 mins read more

NEGATIVE-5 STAR this Sonic is HORRIBLE. Just in the drive thru.. absolutely NO other customers in line in side or in the parked area. Took forever for someone to acknowledge the drive thru. The person with the headset had ZERO customers service. Not an I'm sorry can your repeat your order. Nope instead you got .. what did you say. At this point I don't trust them to serve us! Bye and not never again! read more

I ordered from the app, pulled into the parking lot & we decided to dine inside. The dining room was pretty empty, but quite clean. I let a staff member know I had ordered and would be seated. Our food came out hot, fresh and with the most polite crew member I've had at a fast food place for awhile. read more

On several occasions he arrived at the drive Thru and there are no more cars only me! And they tell me to wait! And a lot of time passes and they don't attend to me, it takes a long time and they never attend! Today it happened once again 9:37 pm black car check your cameras! Terrible service. read more

Sonic Drive In has the best burgers in the city of Smithfield! If you are a baby boomer or a Gen Xer who remembers the golden age of drive-in food, it tastes like a memory and home cooking. The burgers are juicy and made-to-order, the tater tots and fries golden and crispy, the drinks are a dream - flavorful milk shakes, sodas with a ton of add-in flavors and candies to choose from, and even ice cream sundaes! The hotdogs and chili dogs are scrumptious, with a dozen fifferent topping options. This is the perfect place for safe dining-out in this COVID-19 era, since you don't have to leave your car. You can bring the entire family out for a great meal without having to worry about masks, germs or exposure. Fussy toddlers? No problem, since you're in your own vehicle. Sonic has very fast and friendly service. It's perfect for a quick breakfast on the way to work, quick trip for lunch, date night, snack break, sweets attack and, of course, just a meal. read more

Sonic is probably the worst restaurant in Smithfield. I like to give a restaurant a few times before making a decision and leaving a review but time and time again this restaurant has failed. From entire orders being completely wrong to old dry over cooked food and even having to repeat your order several times at the speaker. I will never be back. I'd rather have McDonald's. More on the specific items I ordered today: pickle fries - these are new to promote the big dill burger. They are supposed to be long dill pickles sliced and fried. Instead I got the little quarter circle pickles that go on the burgers fried & burnt. Disgusting. Then I ordered a simple corn dog, couldn't even eat it because it was cooked so long the hot dog was poking through the breading at the top. Major fail Boneless chicken wings - presented with almost no sauce on the wings at all. How do these people think it's even a little bit okay to serve food like this? Management clearly doesn't give af. read more

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The customer service here was HORRIBLE. We waited 20 minutes for three drinks before we eventually went inside. Then, they kept walking past us and didn't want to come assist us. I don't think it's that hard to make 3 drinks yall. read more

They literally overcharged me and gave me the largest size of everything without asking, the food was disgusting, cold, and hard, I wouldn't even feed this to My worst enemy, oh and if you want a refund do not expect one or even a call back, you can't even get in touch with the actual store and just bounce you back and forth between random customer service people who can't even help, this location is disgusting and I'm so annoyed I can't even get a refund, I felt sick after taking one bite of this food. read more

Sonic Drive-In - Cheese Tots - Burgers Near Me - Smithfield, North Carolina

I have loved Sonic for years but lately the last five times I have ate there the hamburgers are always cold I mean like the lettuce and tomato is hotter than it is I just don't think I'll be eating there any longer it's just not what it used to be read more

Burger was really good! The mozzarella sticks were just okay. Almost seemed under cooked. Fast service though. read more

I don't live in this city but every time I am in Smithfield I stop by sonic to grab a drink and usually a quick snack. The last couple times I've been I've had really bad experiences. Last time I went the machine froze on me mid payment and wouldn't let me finish paying so I had to call someone out to help and it took them 20 min to get payment from me. Then I went today and had a large order so out of respect of the people in drive thru- I chose to go to a stall. When the carhop got to my car she said "next time you order this go to the drive thru so I don't have to carry this. It's heavy." Uhhhhh....that's your job? Make two trips? Ask for help? Don't shame me. Not to mention I had my screaming baby in the backseat and I had to get out to give her a bottle while I waited for my order..,can't really do that in the drive thru. Then, once I finally got my order, I drove off and was almost home before I open the bag and open my sandwich and it was completely wrong. A whole different sandwich than what I ordered. Literally no meat on it. They just piled a bunch of mayonnaise and bacon on it and called it a sandwich. Good thing I paid six dollars for some soggy toast and bacon. Quite annoyed with both experiences. read more

Sonic Drive-In - Burgers Near Me - Smithfield, North Carolina

This is my 3rd visit to this location. While my husband will give them 20 golden stars for being a dine-in Sonic ... I must give them one sad pathetic star for failing to make my burger correctly all 3 visits.it is beyond my comprehension why they cannot manage to make a cheeseburger with only one topping. Its slow as molasses in there and freezing summer and winter. The meat temperature was like warm at best on all 3 visits as well. One more thing.... if you ordered combo meal, they asked "what size drink?" Does it not come with a pre-determined size ? I mean they put a price out there on the menu.... I said "I don't know... small I guess, and they brought me a drink in a kiddie cup, but didnt discount the price . RIP OFF SHADY thing to do. Fix it Jesus. read more

I guess after a certain time at night they only do certain things on their menu. Wouldn't do blasts but okay with milkshakes. No reason given. read more

First they were out of popcorn chicken. I settled for chicken tenders which would have been fine expect it was dry and nasty. Then my strawberry limeade WAS DISGUSTING. I got cheese sticks and the cheese wasn't even in 4-5 I got‍ it may have not been there fault but dang man it ruin my appetite and wasn't worth $12 neither! read more

Service and food were horrendous!!!! Worst food we've had since we moved to the south 43 years ago!!! Will never go back!!!!!!!

I love stopping by sonic and getting something to eat or just a slushy. I like using the app because I can pre-order my food and during certain times of the day you can get a discount on your drink. Sonics food is always fresh and good read more

This is a place I come to frequently for slushees. I'll start off with the bad and end with the good. Before leaving for college, I was looking a place to work to earn some extra money. When scheduling an interview with the manager, I asked her where would she feel comfortable carrying out the interview (COVID-19 had just come about during this time, and I wasn't sure if she'd feel comfortable interviewing indoors or outdoors for her own safety). The manager exploded on me over the phone when I asked her this, degrading me and asking me if I knew anything about fast food and asking me why would I ask her that when "obviously I would be around people at the job anyways". I have years of experience in fast food, and found this degrading when I was only looking out for her and trying to be polite. Second off, my boyfriend and I came here one day and she was smoking something in the back with a bunch of other employees. I have heard numerous stories of employees here being degraded by her. Glad I dodged the bullet on that "wonderful" exemplary manger representing Sonic. Absolutely unprofessional. Second off, though, the young teens who work here are always super nice. They deserve better than the treatment they receive from the sorry excuse of a manager they work for. They're always super nice to me, and if the order is wrong they always get it fixed as soon as possible. The only problem here is the management. read more

I'm reviewing the staff and customers of this location. Several months ago, we stopped here for Sonic food. About an hour after leaving, I realized I'd left my purse there! I called right away and the guy that answered went to the table we'd used and retrieved my purse from one of the chairs. OMG that was the first amazing thing. The second was that when I returned to get it, everything was intact including my credit cards and cash! This episode reminded me of the basic good in people and gave me a renewed sense of neighborly wellbeing. read more

Pulled up to outside drive through ordering kiosk as person in front of me pulled up. After waiting almost 5 minutes, a car pulls up to the inside ordering kiosk and her order is taken right away. I blow horn, a second car pulls up to the inside and they take his order and a third. I yell to speaker and finally someone says can I help you. I tell them I was waiting for 5 minutes and they took orders for 3 people that came after me but no response. I ask if they are there, still no response. I finally back up to the side door and ask a waitress for a manager. No one comes out so after a minute or 2 I go in and a young girl who doesn't look old enough to work there tells me the manager sent her because they are soooo busy and I should be calm because I am an adult. I tell her again I want to speak to the manager and she tries to tells me he sent her. I then leave letting her know I am going to leave poor reviews on line and she says go ahead. Manager appears clueless. This is how sonic treats customers. They rarely get their orders right and have no use for the customers that pay their salaries. Typical garbage fast food business. read more

Great food, and Janey (AKA Baby Girl) ensured that we had a fun and memorable experience, as well as exceptional service. Strongly recommend! read more

Staff completely clueless. Either close down or pay more to staff with better people.

Went the other day got a burnt hotdog on a stale bun, half cooked fries, took nearly half an hour to get food

This place clearly struggles with staffing issues. The mobile app is the best way to go. We only waited for 10 minutes when we got there.

Not a great visit to sonic this time. Wonder if it's just a one off night or a sign of times to come. Carhop brought the food to us and rushed the transfer of food to our car. We were one of two cars in stalls and no one in drive-thru. Carhop forgot condiments and only brought out one straw for two drinks. She was going back in to make correction and bring us our ordered items. ( that were on receipt) when we opened and looked at our order we found on of the drinks was also incorrect. Food getting cold we started to eat. Never saw carhop again. Really tired of paying for items you never get. The only winner here is sonic. Where did customer service go? No customer service valued here. Two stars? I gave the benefit of the doubt. read more

Kind of apparent there's kids running the show here. Most of the time our orders are wrong, our orders are forgotten, or something else random happens. Most of the time they're goofing off and totally unprofessional, maybe less horseplay would equal more quality ? read more

I think this location needs to figure ou tif it is a drive in, drive thru, or dine in resteraunt. Went thru the drive through recently, no kididng aside 30 minutes, drove away never got to order. went across the street to hardees was thru drive thru in 5 minutes. I wont be back. read more

Needs a new intercom at drive thru order was straight trash didn't even get what I wanted because I couldn't hear them

Have been to this location on several occasions. Employees are polite but have no people skills! When working with the public there should be some sort of education. Our kids don't know how to interact with actual human beings! read more

Sadly, this place has sure gone downhill fast. Not sure if management even cares at this point. Had our food brought out to the vehicle and they gave us two sprites instead of a Sprite and a fanta. Asked for a large chili cheese wrap at $2.99 instead they brought out 2 junior size at 99 cents - now that math does not add up - should have gotten three to make up the cost difference. Did not get any condiments or salt packets requested. Oh and those drinks earlier - only brought us 1 straw. Food was generally subpar just not that great tonight. Krystianna said she would bring us another straw - that was over 30 minutes ago. Have not seen her again. I would bet she has forgotten all about us. Now I know what you are thinking - maybe they were just busy - nope, there was literally one other vehicle. Just blah food and totally crappy service. Hubby loves Sonic but I think he will have to figure out another place. This was about the third time this location has let us down. Finally decided it was time to update the review. read more

I have always had a special place in my heart for sonic. On time when I was 12 I accidentally cut my finger off and after getting stitched up and medication I slept for 2 days straight pretty much (my mom woke me up once a day to make me drink something then go back to sleep) finally when I woke up they had sonic and I swear that is STILL the best burger I've ever had. I believe it's the #4 toaster burger read more

Went to get a soda about 1 PM There was no one in line but the girl at the register, she was playing with the money not counting just looking through it. I waited 3 or 4 minutes without so much as an acknowledgment that I was even there. I don't need to pay for this kind of treatment. read more

We had great customer service. Our food was warm and delicious. A guy would walk by to ask us if we needed napkins or ketchup. Great experience! read more

May be the slowest fast food place ever. I was in a hurry. Took 6 min for the order to get entered. 8 min later still waiting. Better be fresh and hot. read more

next time i ask for no onions i would love to not have a bunch of diced onions on my burger so thanks! terrible service :) 0/10 would not recommend read more

Visited last year and hamburger buns were cold as if right out of refrigerator. Which made the burger cold and the cheese was standing at attention not melted at all. Tried again today and same results as last year. Bun ice cold, cheese not melted and burger cold. Couldn't eat it. Tots were warm enough to eat but not hot like I would expect. read more

I worked here for 6 months they extorted me I will be reporting, they worked me last legal times, they had cockroaches they are a terrible business they think it's ok to treat employees like crap on my last day of work I killed a cockroach probably an inch long and very wide. Not to mention their manager Matt was very disrespectful played jokes about how they don't make good employees anymore, and yess that's right up to 17 minute wait times for some people even longer my overall statement don't work here don't eat here stay away! I will be posting more!!! Not to mention most of the carhops are either on their phones or not doing their job and the ones that do bust there tail for sonic and work many hours outside of legal zones of work for minors and some of them that have been working since the start still didn't get a raise and they're busting their tail for sonic as well I feel very bad for the workers here and really hope they kick it into gear and fix this place so those half price shakes may be 1/2 price made as well just remember that melted and everything and all they do if they mess up is take 30 minutes to get you a different melted shake I'm very sorry to the workers this is not to anyone person I made some dear friends in sonic but overall hated my life working this job and am relieved to say goodbye, also another message to matt - I guess they just don't make trainers or Matt's the way they used to, they disrespected me at sonic stated they were going to fire me! And for what ? To show that my service was bad? It wouldn't be that bad if I wasn't doing everything in the store for you so for a final conclusion learn to train your employees and you'll see better results so I'd like to say goodbye to sonic and say a final good riddens and I hope the well, not the best on this business learn how to manage and respect employees before opening again if you close down - your ex worker Michael Acton read more

If I could give the Smithfield store 0 stars I would. The young guy behind the counter was very unprofessional and needs to be retrained on customer service. I ordered my children some after school snacks and he proceeds to hand me the bag upside down causing the tots to fall out and all over the place and then hands me a cup of water with the lid half off causing it to spill all over my arm. No biggie it's just water but then he looks at me like it was my fault and then says "what the F"$&!" Seriously if y'all can't hire better employees than this you should consider closing up shop. I've never been talked to like that at any restaurant. That will be my last trip to Sonic!! read more

My husband and I tried to order through a stall. The lady who was supposed to take our order told us to hold on. We waited 15 minutes to order and pressed the button again. Finally she gets back on the speaker to ask us what stall we were at. We tell her. She said nothing else, so we start to order thinking it was okay since the screen changed. She turns the speaker off without a word and starts taking the order of the person next to us who just pulled up. We wasted 20 minutes of our time to not be able to order our food. We drove off. I will never come to this Sonic again. read more