Ordered online. Order was late for being ready, along with everyone else's order in the restaurant. Got back to our vehicle, and we were missing our children's sandwiches...staff did put the cookies and water in out bag though. Went back in the restaurant to explain that we didn't get our sandwiches for the kids' kids meals, but that we did get the water and cookies. After staff repeated back to me that I didn't get my sandwiches, staff began making the sandwiches, which I explained were plain, with just the turkey and provolone cheese. Staff asked the gentleman in front of me to "get her" the staff member asked me very rudely "what you want on the sandwiches?" I informed her that the sandwiches were to be plain with only the Turkey and provolone cheese. After staff rolled her eyes, the sandwiches were made and handed to me. After getting back to my vehicle, my husband informed me that his sandwich was actually made incorrectly. All his sandwich had on it was Turkey, Provolone cheese, and lettuce. It was to be Mike's Way, without tomato, and a few added toppings.
This one particular staff member, short, darker complexion, healthy looking, made our dining experience the worst we have had since the start of the pandemic. We spent nearly $50 on sandwiches and were given such horrible service. I don't know what's going on in this staff member's life, but please give her some time off. This Jersey Mike's location is going to lose a lot of loyal customers due to this rude and hateful employee. We drove all the way to Smithfield for our custody exchange, for one of the kiddos to get sick and the children not be able to come with us this weekend. We also broke our vegan diet tonight, and thought we'd find some comfort in a sub from Jersey Mike's. We were wrong and feel as if we wasted our "cheat night" at this location. I honestly feel as if we would gotten better service at Subway tonight. 1-star because the food that was correct was delicious! read more