Nice new setup with decent parking and Flow. However, they have basically abandoned the local customers in Smithfield/Selma area by closing the smaller location in Smithfield. read more

When many places were closed, Chick-Fil-A was open and when using the app it is very easy. I found an empty table, ordered, then scanned the QR code on the table and my food was brought out soon after. The drive thru was busy and looked complicated so I just dined there. I liked that there was a station with anything you might need without needing to return to the counter. The restaurant was kept clean and was a good option for lunch. read more

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It is 20:00 and the service was insanely slow... this is at the new location. I am assuming my milkshake was made when I placed the order, however that was before having to wait 25 min to actually get our order. read more

About 5 minutes away from 95 but I knew the bathrooms would be clean. I always order ahead so service was quick. Friendly staff. Consistent good food. read more

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Great new location. Glad the same operator put one here. Smithfield location is terrible with location. Taking off two star because the food was warm and not hot. The large fries were half filled. We asked for a 2 of each sauce and only 1 of each were brought. read more

I was traveling to VA to meet my great nephew. I stopped half way at a hotel and hit the road early the next morning. Within a few hours my stomach was growling. I hopped on the Chick-fil-A app to find the nearest restaurant. It was a little further off 95 than I wanted to travel but I was craving the chick-n-mini biscuits. I ordered on the app and went through the drive-thru for pick up. The chick-n-mini biscuits were delicious as always! I also got a yogurt parfait with cookie crumbs and it was so good. But probably not that healthy LOL. I also took the time for a bathroom break after eating in my car. The restaurant and bathrooms were clean. And I was on my way. At least there was an exit further north on 95 for getting back on the interstate. But I probably wouldn't stop at this location again as it was too far from the highway. read more

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On December 5th I placed an online delivery order for 50 people to be delivered in Kenly NC on Monday at 6:30pm originally. I made the order a bit after 5pm and NEVER heard from anyone after that. I needed to add items to the order and see if I could change to time to 6pm as guests to our work meeting would most likely be arriving early and I wanted them to be accommodated for their early arrival. On Monday morning, because no had called to verify my order or my needs, I decided to call. I spoke with Tiffany from catering at 11:45am. She stated that she could add the items as well change the time of arrival WITHOUT me having to contact the store. I thought all was well until at 6pm no one had arrived or contact me about them arriving late. At 6:15pm I began to panic as the meeting room started to fill with participants. I stepped away from my duties to call your store and verify the delivery and was told my order had been canceled and there was nothing they could do because the store had closed early due to inclement weather. Even if that was the case, why was I not contacted or made aware of the cancellation or the store closing early. If the focus was truly on, customer service; there would have been some communication between them and me. I was told that there was an email stating the order had been canceled. Upon my investigation of such emails, I saw that my original order had been canceled and a NEW email had been sent that stated the updated TIME AND PRICE FOR THE ADDED ITEMS TO THE ORDER. The young lady also stated that the manager or owner would reach out to me and speak to me about this issue and here it is Thursday and no one had called me or emailed me, to apologize for this issue. You guys are horrible about communicating and making your customer aware of your intentions. DO BETTER!! read more

This restaurant always delivers a great experience, but its location is always a bit of a letdown. It's always packed and busy, and the parking lot and location are simply too small for such a large establishment. The service here is always top-notch, but I wish they would be a bit more generous with the sauce. I usually order a 30-count for my children, but they never seem to get enough. And don't even get me started on the stingy amount of Chick-fil-A sauce they give out. Haha, it's so stingy! On the bright side, the food is always delicious. I love the play structure for my children, but I wish they would be more mindful of the age group of the kids playing around them. Sometimes, older kids around 12 are playing on the structure when it's meant for younger kids. read more

I was eating my food and once I bit into my sandwich I found plastic into my food I was horrified and disgusted and very disappointed because I was looking forward for a delicious meal. read more

While traveling back from Florida we stopped for the night in Smithfield. Not being familiar with this area and not a lot of places to choose from we decided to stop at this Chick-Fil-A in Smithfield. The staff was very nice southern and sweet. We decided to eat there because the drive up lines were way too long. I placed my order of 2 Original Chick- Fil- A Sandwiches with Waffle Fries, Sweet Tea, and an 2 orders of Chick-Fil-A Chicken Strips. The Chicken Strips are so good crispy on the outside and juicy on the inside. My food was delivered promptly to my table. I noticed we were missing a separate order of Chick-Fil-A Strips. Our server immediately went back and got us an order. She was very sweet and apologized. It really wasn't a big deal. The dining area was a bit small, but I had no problem finding a table. Everything was delicious and the sauces are great especially their Sweet and Spicy Sriracha Sauce, and their Polynesian Sauce. My bf loves their BBQ and Zesty Buffalo Sauce. Since I was in the south I ordered sweet tea. So different then what I'm used to. They add lots and lots of sugar but it was a nice change of pace. Chick-Fil-A is definitely a must if you've never tried it. read more

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TERRIBLE. teenagers laughing and goofing off the girl at the counter was laughing with her freind till she served me she responded really dry ,also when we walked in the person serving at the drive thru didn't hold the door for us and just let it shut close good food terrible service read more

This was the best customer service I've ever experienced. They were all so polite and at your service, it didn't take more than 5 seconds for them to grant your request with a smile. There was even a lady going around offering refills which I did not expect at Chick-fil-A. A lady also came all the way across the kitchen to give me my refill when they usually just act like they don't see you. BEST CUSTOMER SERVICE EXPERIENCE EVER! And the food was good. read more

Normally we enjoy the food here, but not this time. Had a meal and then had 2 Vanilla milkshakes as take-away. The milkshake had a lot of undissolved powder-like texture in it. So much, we had to put it in the nearest trash can. So disappointed. Hope we don't get sick. read more

We arrived on a Monday in October at 11:45. The drive thru was crazy busy but there were plenty of tables inside. There was no line inside when we got there but it picked up by noon. Chicken nuggets were typical Chick-fil-A. Market salad with nuggets was ok. The lettuce on top was fresh but on the bottom the lettuce had brown edges. It did have a fair amount of fruit which was nice. Service was friendly and quick. read more

I did a mobile order for breakfast and arrived at 1037 AM and was told I couldn't get my breakfast even though I ordered before breakfast was even ove because they "ran out". Shitty service. read more

My family and I drove by and saw a Chic Fil A near by. I ordered on the mobile app as I always do to skip lines. When I submitted the order and arrived, I clicked "prepare my order." I proceed to the pick up window and waited for our food to be ready. When we received our order we asked for our missing sauces and drinks. One of the ladies stated they were out of chic fil a sauce. She didn't even look to see if there was any available. We waited for our drink a little longer and we finally had to go to another person. He gave us Chic Fil A sauce and our drink. He told him our experience since he was one of the managers on site, and didn't even apologize or acknowledge our concern. Worst customer service Ever. Very shocked because I've never had a bad experience with chic fil a. I also noticed all the bad reviews for this particular restaurant. read more

Chick-fil-A - Fast Food Near Me - Selma, North Carolina

Food is always on point. The service is normally ridiculously fast, however today took a bit longer than usual. We were in drive through and waited for a bit, and they gave us a free ice cream cone for waiting. Employees are always funny and kind. read more

------NEGATIVE 10 ********* Just stood in line for 25 minutes waiting for 1 chicken sandwich. The parking lot is a crap show. The manger looks to be 15 years old and continues to keep taking orders, instead of getting the ones out they've already taken. The assistant manager Kristen, only made drinks and had a poor attitude. Finally had enough and asked for my money back. Another customer did the same thing. I also, witnessed 2 boys order at the same time, one got his food right away, the other waited 25 minutes before getting his food. You need a new system for this particular store with a tiny parking lot. Went to Popeyes across the street. The entire process, start to finish was 5 minutes. read more

The worse chick-fil-A I've ever been to maybe even counting fast food restaurants. 5 People in Red shirts standing around talking with one another and what looked like Manager. Not saying that's not okay but when you walk by trash and food on the floor how can an employee ignore it let alone a Manager! Is This TeamWork? A young man(in training) came to empty it. Why was this aloud? Disgusting! read more

For a Chick-fil-a this is a disappointing location. Went there today 11/18/23 and while waiting in line just observed crew. No one was working with any sort of urgency. Most behind the counter were just talking and joking amongst themselves. When we finally get to register the cashier paid barely paid attention to us or looked in our direction. This visit felt very much like the last time we were at this location. There were plenty of employees standing around and had the opportunity to provide a good experience but we just didn't feel welcomed. Food (12 piece chicken nuggets) did get to the table in a timely manner tho. read more

It's Chick fil A. What more can be said ! Awesome service and tasty as usual. Quick service and nice staff

Service was good but the chicken nuggets I ordered were disgusting!! There was several that weren't even cooked right and I found 2 like this. read more

Chick-fil-A - Disgusting chicken Chick-fil-A- Nuggets - Fast Food Near Me - Selma, North Carolina

Chick-fil-A did me wrong never again. They messed up my prder twice kept giving me pepper jack. I kept asking for Colby. They gave me Colby slice instead of a third sandwich looks like they threw it on the floor. I just left very disappointed. read more

Chick-fil-A - Wrong cheese - Fast Food Near Me - Selma, North Carolina

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Driving home from Myrtle Beach South Carolina to New Jersey, we stopped at Chick-fil-A Smithfield. It was getting late so I ordered online and when I got there the food was Nice and fresh. My husband and I both had The deluxe chicken sandwiches with mac & cheese. Sandwiches were fabulous. And the mac & cheese was delicious. We also tried the peach milkshake which was so yummy with bits of peach in it. We also had a chocolate shake also very good. read more

Chick-fil-A - Peach milk shake - Fast Food Near Me - Selma, North Carolina

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Wow! You could get dizzy in the drive-through, which circles around and around the building. But like every Chick-fil-A the system is in place, every employee knows their job and it works. Even as a first time guest, I could easily follow the maze to a grilled chicken sandwich. That's all I ordered in the flawless drive-thru system where I spoke with a person, not into a box with awful sound quality. At one point I was called by name and handed my receipt. Service always five star. The food, while pricey for just a sandwich is consistently good quality. I found this Chick-fil-A to deliver the high quality I expect. Upon exiting, there is a dedicated stop light and two left turn lanes out of the parking lot and one right turn lane. So once you get in and around, you'll also be able to exit with ease. read more

I have visited number locations and I must say this was one of the nastiest one I ever entered. Upon entering the lobby area there was food on tables that had not been cleaned off. To make matters worst customers were actually placing their feet in food on the beneath tables. The real nastiest part was a customer brought a dog (beast to me) attached to her chest at the counter where it was sniffing food. The employees didn't say a word. Just another nasty beast that was not a service animal that should have been left in the car as if everyone wanted to congratulate her for having it instead. I had to state to her I had allergies and did not appreciate her bringing the nasty inside to trigger it. She decided to put the nasty beast on the floor where it began to sniff around. Service animals do not sniff for food or bark! You have to wonder if there are nasty rewards for people that bring their beast to into stores. read more

Chick-fil-A - Receipt - Fast Food Near Me - Selma, North Carolina

We visited today and had an easy, pleasant experience! We visit this location at least twice a month and have yet to leave unsatisfied. Today we went through the drive through, 2 people outside Taking orders, line moved quickly. The order was perfect and everyone was polite. This is my favorite of all cfa locations in the area and I have to drive 30 minutes to get there, but its definitely worth it! Thanks chick fil a, see you next week! read more

This was definitely the best experience I have ever had at a Chick-fil-A! The hospitality manager made our day! She was the sweetest lady. She made us want to come back to that particular Chick-fil-A! read more

The best...and worst drive thru in Smithfield. Fiod is consistently good. The people are nice...but the drive thru is a nightmare. I can't go there at lunch time because I burn half my lunch hour waiting in the drive thru. read more

This location in Smithfield is the best one I have been too yet. We arrived at lunch time about 1:30 and the double-line drive through was full, however, the larger than normal parking lot was easy to maneuver, even during the peak lunch hour. The restaurant and restroom were very clean. An attendant was working the condiment counter, and picking up trays from those that had finished their meal. The service counter personnel were fast, friendly and efficient, and our food came out almost immediately after we paid. The management has this place running like a well-oiled machine. Teamwork and commitment to quality. read more

absolutely horrible experience tonight the lady taking our order had an attitude, we waited in line for 30 minutes. finally got our food and then they forgot mine. by the time we got home and realized they were closed. absolutely pissed 0/10 experience tonight. read more

Food: Hot and fresh. We had the Original Chicken Sandwich, the Deluxe, and fries. Absolutely Delicious! Atmosphere: The restaurant was clean and visually appealing. The restrooms were clean. Customer Service: Quick and very friendly. Chick-fil-a always exceeds my expectations! Price: Good price for good "fast" food and atmosphere. Conclusion: This restaurant is great! I highly recommend this Chick-fil-A! read more

Excellent customer service, polite staff and delicious food. There's always a line but it's worth the wait. Quality food AND gluten free buns! read more

This Chick-fil-A is a mad house. Employees are polite as usual, but it's not at all enjoyable trying to elbow your way through the parking lot and dining room. The food still came out pretty fast which was good so we could get out of there. read more

This is the WORST chick fila I've ever been too in regards to their customer service! And they really don't deserve the one star! This is the second time I've came here and my mobile order either has been delayed after already waiting in line over a hour and this time they gave my order away after waiting 45 mins in line. And I'm still stuck on how that happened being that you have to give the make and model of your vehicle! And instead of initially acknowledging their mistake and apologizing, I had to hear the workers inside and out talk about how it wasn't their fault. After their blame game they had the audacity to think I was going to wait another minute for them to remake my order smh. Unbelievable I requested a refund and the apologies I did get weren't sincere! This is THE WORST chick fila I've ever been too and I hate to even write this being that I'm a frequent customer overall of Chick fila. They need to either hire mature workers or just change their name to Popeyes bc the service was trash! I will never go to this chick fila again! read more

Chick-fil-A - This is a photo of absolutely nothing bc that's what I got from them tonight....nothing!! - Fast Food Near Me - Selma, North Carolina

Quick detour for dinner on our way down to SC from MD. As we walked in, we were greeted with smiles, warm hellos, and a friendly wave. While we waited for our order, Mr. Percy came over to welcome us, made sure we had everything we needed (even gave us a couple mints!) and we had the most lovely conversation. Mr. Percy, you and your simple kindness made a difference tonight. Thank you for being part of the villiage! read more

Slowest chick fil a ever. Sat in line for 35 mins. There was no help outside and no organization. read more

Chick-fil-A - ows the dashboard of a car - Fast Food Near Me - Selma, North Carolina

Love the food here. Their Spicy Chicken Deluxe and lemonade are the best! As busy as this place gets, the service is always great and fast. Dixie C. took our order and the food was ready a couple of minutes later. Love the friendly staff. The food is delicious and gone before I could take a pic. The cookies are delicious, but tastes even better if you the it home and microwave it for 10 secs. Will definitely be returning again soon. read more

Chick-fil-A - Oatmeal chocolate chip cookie - Fast Food Near Me - Selma, North Carolina

This Chick-fil-A rocked it. We arrived with over 100 kids on 2 busses. The staff efficiently and graciously got everyone's order filled in record time. Everything was wonderful. read more

Chick-fil-A restaurants are usually good all around. However, I stopped at the Brightleaf location on Saturday and this location has to be the dirtiest Chick-fil-A in the state of NC. The floor was sticky, the men's restroom was broken, and the register area was sticky spilled drinks. I didn't understand was there were so many employees walking around with so little direction. read more