Tell Caitlyn I'm gonna stop tipping her if she doesn't learn to put napkins and mints in my sack!

Worst drive thru experience I have ever had. I always have had good luck except maybe some slow service but this takes the cake. I pull in to a stall and no one answers the push button, so after 5 minutes and realizing no one else is ordering I pull around to drive thru speaker, still no one answers so I pull up to pick up area and see 2 people inside. A tall skinny white guy is in there with his head down and a young guy is in there cooking. I honk my horn and the cook comes out and tells me he is just the cook but will get the manager's attention, but the manager just goes to the computer inside and starts taking orders from people that are now at the drive thru. So no one assists me and I pull around to the drive thru again behind a line of cars. While sitting in the line after ordering, 2 other females employees run from across the street likely getting lunch somewhere. They begin working and everything starts getting served. I asked to speak to the manager once again and one of the females comes out instead of the supposed manager and apologizes after hearing my concern and comps my order. But she did state that the "manager" has been ignoring people a lot and disappearing at work. Not sure why she told me that so freely so she must be being truthful. read more

We just went to sonic on lakeview in Rowlett got 2 BLT and I guess to them that's bread lettuce tomato cuz we got 1 strip of bacon yellow wilty lettuce and no mayo all u could taste was bread such a waste of money for food that looks like they were gonna throw away at least cherry limeades were good but don't order BLTs here go to Wylie so much better read more

I don't think I've been to a worst sonic. It's always a 20 wait when I order online 20 minutes before I get there. This place is made by kid late for school even when I ordered 30 minutes beforehand. Do not go to this place. It's the worst. read more

I don't understand how every time I place an order online, it takes 20 minutes after checking in that I'm there waiting to bring it out to my car. It is a Diet Coke, shouldn't be that complex. read more

Terrible location. They rarely get the order right and it always takes forever. The drinks are watery and they usually don't even give the one ordered. read more

Short staff. Placed order, did they didn't get it right. Hit call button 2 times long time to answer. Finally we got our food in about 1 hour time read more

So the car hop brings my food to my car. I question the number of drinks and order because it appears incorrect. I ordered two drinks, not three. He assures me it's mine and I put it in the car. He then asked me for one of the drinks back. Um...really?!? You're taking a drink from my car to deliver to another car?!? Gross. I won't be back. read more

Pretty decent location. Usually doesn't take too long if you don't go during peak hours. If you do, then yes it does take a while for you to get your food. read more

How can I give a zero star review? You had a hungry pregnant woman in ur drive in. All I wanted to order was an ice cream to make it easy on you guys. Y'all are supposed to close at 12am. Here it is 11:20pm and you shut the lights off on me WHILE I was in the middle of trying to order. I hope you go home feeling shitty because that was a shitty thing to do. I go here everyday. And unfortunately I will never be going to this location again. I hope the next time you're hungry they shut the lights off on you laughing at you and act like they don't see you since you like to do that to hungry pregnant mommies. (: @the blonde chick who was laughing at us when she shut the lights off on me trying to order 40 minutes prior to closing time. read more

Pack your meal! You'll be waiting too long to get your food. Post push red button should read, "We will take your order next year". Left location. 66 location is much better. read more

This sonic has consistently been terrible for years. The only reason why we still get food from them occasionally is because of the kids. They will make the burgers with incorrect condiments even tho the order is correct on the display screen. Several times I've been up there with gift cards because my in laws get them for the kids and the card won't read and they say just to pay another way. . Consistently the worst fast food play ever. read more

Food was good and hot. Only thing I would say that needs to improve is the customer service with the person taking orders. All that was said was, What do you need, and what else, your total is $xx.xx. Very blunt and not welcoming. The gentleman that brought our order was very nice and pleasant. read more

Went here on Christmas eve ordered a lemonade slush. After drinking half of it I realized there was a receipt in it from someone else's order. read more

Sonic Drive-In - Burgers Near Me - Rowlett, Texas

This is my LAST TIME coming here I ordered "ICE WATER w/lime" and it came 23 minutes later ...and even worse they were not busy at all!!!! This is the second and last time that I have received horrible Svc from this place... The first time I had bad Svc, I asked for extra lime and they wanted to charge me 60 cents for 2 small sizes of lime (pic shown) REALLY????!!!!!! read more

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Waited 10 minutes in my car in the drive thru at the speaker with a line of cars behind me finally they took my order with no apologies .I had already been in my car in drive through for 10 minutes to get the chance to order .Still waiting for my food and I've been here a total of 30 minutes! unless you have time to waste don't come here !!!!!You will not be helped read more

This is the worst place. I have sat here for 15 minutes trying 3 spectate times to order a dang route 44. That's it that's all. I got ignored by multiple employees. I pulled into the drive thru and also 2 different stalls. Don't ever ever go here. read more

I can't believe how quickly this location has gone down hill. This has been our "go to" for years. Now, it's dirty (a power wash would do wonders), the service is terrible and you wait 20 minutes for a bag of ice and an ice tea! Step up your game, sonic!!! read more

This is the only Sonic in Rowlett (and there are 3) that can make a GOOD Cherry limeade. It's perfect everytime! The staff are friendly and they never mess up my order! Thanks sonic! read more

I ordered a couple of drinks and waited 10 minutes, only to find out that the card readers were not working and asked to pay in cash (which I never have). The carhop stared at me with a completely blank look. I ultimately gave the drinks back. It would've been nice to know that their readers were not working prior to waiting 10 minutes. read more

DO NOT GO TO THIS SONIC. We ordered a sprite and a small Oreo blast and it took them 15 minutes with only 5 cars in the parking lot. They clocked our order off their screen 2 minutes after we ordered it to make their out times look awesome. We also caught attitude from whoever was taking orders. This Sonic is awful. Just drive 5 more minutes down the road to the one at 66 and PGBT. Way better, way nicer, way faster than this one. read more

My boyfriend got me a 6" chili cheese coney and the workers there had the nerve to give me a hot dog bun that was molded. Do NOT eat here, I'm really contemplating getting it out of the trash to take a picture or it. Absolutely disgusting. read more

This place is great. They initially forgot a part of my order, and when I went back to have it corrected, they were incredibly accommodating, and even gave me a small sonic oreo blast for free! This is my favorite sonic, because their employees are so nice and they do a great job. read more

Worst service at any Sonic ever. This Sonic is always a little slow. But tonight took the cake. I went to the drive-thru or "CarHop line and ordered a Route 44 unsweet iced tea. 7 minutes later still sitting there, the sole person in line. Nobody brought my tea out; I left. Unbelievable. Did I mention all I ordered was a tea? read more

Good food and service but did take a bit to get my order, other then that place was fine.

Went here a few weeks ago for a drink thru the drive thru. Pulled up and no response, waited several minutes and cars were pulling up behind me, giving up and pulling out. I finally pulled into a spot and hit the button to order, it flashed several times and then stops. I hit it three times with no one answering. I see someone go through the drive thru and decided to try that again. Finally an answer and i order my drink. An aggravating 15-20 minutes for a drink. I try it again about a week later and again no answer in the drive thru. I pull into a spot and try to order, same thing happens. Crazy. I ask to talk to a manager when a car hop goes by. A guy comes out says he is the Asst. Manager but he's not in charge. He says the employees are new and most can't use the headsets. I'm not sure what they do there, the guy was unapologetic and didn't seem to care about the issue. I live very close to this location, but will NEVER go back. I drove to a Rockwall location at RidgeRd/205 and service was lightning fast and good shake. So disappointed that someone doesn't take control of the problem. read more

I never write reviews and it takes a really bad experience to write a bad review. The manager that was taking orders hardly speaks english and didn't understand us either so he messed up our order for one. We start to drive away and there's not one, but TWO hairs in the tater tots. We go back and he asks if we want another one. The "new" one we got was barely warm and quite obviously old. A lady comes out and gives us the bag and then says we can just keep the old one and starts to walk away..... There's two big black hairs in it why on earth would we keep it?? We actually had to ask her to take it. Then we drive away for the second time. I'm paranoid by this point so I check my mozzarella sticks and what do I find? Another black hair! We drive back for the SECOND time and ask to speak to the manager for our money back. He asked if we wanted a new one. At this point all I wanted was a refund. Then he takes out his personal wallet and hands us $3.02 in cash instead of refunding it back onto our card. What kind of professionalism is that? We would never do that at our restaurant. Needless to say, we will not be back at this location. Sonic used to be my favorite fast food place with great food, full of polite teenagers on skates. Now it's full of adults who can barely speak english, I don't care what their nationality is, including the managers, and we're lucky if we get the right order or have warm food! Ridiculous. read more

To the carhop tonight and other nights in the past who, when giving change, assumes I plan to tip them...... give me ALL of my change and then IF I choose to tip you, I will! Otherwise, don't assume that I only want the bills back. The tip is for your great service and not an entitlement. FYI----- I normally take all of my change back and then give you a one dollar bill. Better than 69 cents right? I too have been a carhop for Sonic and I strongly believe in tipping but you should humbly wait for it to be offered and not look so surprised when I ask about the rest of my change. Bad practice. read more