It's as if both the Sonics in Rochester are teaching a class on how not to run a business. Dinning room doors, always locked car hops are always closed and if you go through the drive thru they tell you to place a mobile order. Yesterday I placed a mobile order and was told they were no longer selling milkshakes at 10:30pm. Yet they let me order it on the app and did not refund me. The signs on the front of the store contradict each say 1 says open till midnight the other says open till 1am. Neither is accurate as they actually are closed well before this. Going here is a mistake. I like Sonic but whoever owns the 2 locations in Rochester clearly doesn't know how to run a restaurant. The Irondequoit location is exactly the same. I've gone in other cities and it's great, car hops work and you're served on roller skates it's an actual experience. read more

Horrible customer service. The signs on the property say open until 12am, and 1am. The website says open until 11pm. No where is it communicated that the dining room closes at 10pm. District manager was not able to understand the frustration the lack of proper messaging caused. read more

I have to say this has been some of the worst customer service I've experienced. For the past week, I've been coming to this Sonic because my wife loves the Route 44 Strawberry Limeade. I order the exact same thing every visit. Today, I ordered the same drink and also switched my drink to a grape slush. At the drive-thru window, I handed the cashier my money. She forgot to give me my change back, so I waited patiently in the drive-thru. After about five minutes, she came back to the window with a rude attitude and asked, "Are you waiting on something?" I politely replied, "Yes, I'm just waiting on my change." She then tossed 75 cents into my hand and said, "We're out of change," without offering an apology or any explanation. That's simply not how customers should be treated. I overlooked the poor attitude from another employee earlier this week, but this seems to be a pattern at this location. The drive-thru speaker is constantly cutting in and out, making it very difficult to hear the employee taking orders. When customers ask for clarification because they genuinely can't hear, some employees respond with an attitude as if it's the customer's fault. It's not. Management needs to fix the speaker system instead of allowing employees to take their frustration out on customers. As a supervisor myself, I would never allow this level of customer service in my workplace. Treating customers with respect should be the standard, regardless of equipment issues or how busy the restaurant is. I hope management addresses both the malfunctioning drive-thru system and the customer service issues at this location. Until then, I cannot recommend this Sonic based on my recent experiences. read more

This was my first Sonic meal, a late lunch. I had seen lots of commercials where the Smasher looked good so I got a two patty combo with Tater Tots. The sandwich was tasty and juicy, cooked to order with plenty of fresh condiments. Tots were hot and crispy. Service was friendly. I will probably try the app next time to see if that decreases the wait time although at the drive thru you are dependent on the cars ahead. It will be interesting seeing how the car hops handle summer orders. read more

I don't normally leave bad reviews, but it's like they are trying to be bad. The app rarely loads at this location, so I usually can't get the deals on the app. When I can order with the app I wait indefinitely at the car port even after telling the app which port I'm at for delivery. After waiting a true 15 minutes, I push the button and wait about 4 minutes for someone to answer, who tells me to go through the drive-through. At the drive-through window they take their time. (I have waited 15 minutes for a limeaid.) After driving off I have found, 3 out of my 4 times, that my food/drink was wrong. Also, this location has an indoor seating area. But they use it as a storage area and if you go in they will send you... through the drive-through. I like Sonic. I used to go there often in my home town. But after spending over 50 minutes trying to get drinks 4 different times, I am done giving this location another chance. I'm honestly unsure how corporate hasn't noticed their terrible sales numbers and intervened. read more

The staff never seem to be working, ticket times are over 20 minutes when no one's in line, and this repeats every time. We loved sonic but here it single handily ruined it for us. We tried again cause we were welcomed back but nope. Nothing changed. read more

Horrible service and wait time. We sat in the drive through at the ordering station for 20 minutes and no one ever came to the radio. Decided to just place a mobile order and walk in. Took 5 minutes for them to come to the counter and I've been waiting on 20 minutes now at the counter and still don't have food in hand. They keep forgetting which name is on my order. This is such a s*** show. Shame because I actually like the food but I will not be returning read more

The Sonic on Jefferson road is always out of route 44 cups and lids! This is the only thing I order!

Avoid this sonics, I placed a mobile order at 5pm on a Saturday, no one came out, tried to walk in and the doors are locked, called and they said it will be right out and they locked the doors as protocol. Went through the drive through and no one answered, saw many cars try and then just left, these workers are lazy and just don't want to work, I finally got my 2 drinks after waiting for 30 minutes by talking to a manager. A guy came out to apologize and upgraded our stuff. As we left I drank my tea I realized it was wrong, I didn't want to go back and complain and wait for another hour so I dealt with it. read more

They never seem to be able to take the order right at the speaker. I always have to repeat myself 3 or 4 times because they miss something. Workers are rude. Make sure to check your bag to see if your order is right. Workers talk like they have a third grade education. The place looks run down. Food is good. read more

Literally everything is sticky here. I've been to sonic on road trips and enjoyed it, took my kid to our local branch. Everything we touched or walked on was very sticky. read more

I got to this sonic on Jefferson rd today and it was 12pm and none of the food was prepped they told me that it would be another 30 minutes before I get my food. I'm sorry but for a Henrietta fast food restaurant. That's crazy in my mind, and on top of that you open at 10am. read more

This place is PATHETIC!!! ---STAY AWAY!!! We paid $7 each for "Master Shakes" just plain vanilla and a strawberry. Get home just outside Webster and realize BOTH shakes are peanut butter which not only did we not order but we have peanut allergies. So we Called the store on Jefferson rd and the guy tells me, " youre calling about the shakes right"? Yeah I am. He said "I asked if they were yours and u saw they were larger than what u ordered and took them" WHAT THE F??? They looked like what a $7 shake should look like to me!!! I asked what he was going to do about it. He asked me what I expected? I said I can stop by again the following day after work. He said you are welcomed to but the shakes are not free. I HUNG UP & went online and messaged corporate, then called corporate 2x the following day and nobody ever got back to me. This place has ALWAYS been a shitty experience which is probably why its always DEAD. We have been inside before and we had to holler n coax someone from the back to come to the front to take our orders. I suggest with the sky high costs of fast food vs the garbage you get for your money + the shit attitudes = STOP GIVING THESE PEOPLE YOUR HARD EARNED MONEY!!! They do NOT deserve it. Since they are ignoring us we will deal with them by the effect this review will have on their piss poor customer svc and lack of empathy or attention to detail . This dumbass served us peanut butter after we asked for plain. Ok so it was a mix up , HE GAVE THEM TO US, how are we supposed to know what variation between large and XL look like when the dang shake costs $7 ?? RIDICULOUS!! Plus the NERVE of him to accuse US of purposely taking a size larger than what we ordered is pure ASSHOLERY. I hope you go out of business like the other fast food joints that suck on Jefferson Rd have. Believe it because its happened to so many restaurants on that road. KARMA is a u know what!!!! read more

Came for 99cent corn dog day and they were closed. Wtf I was so disappointed. I've never been so betrayed in my entire life . Do better

Worst Sonic ever. My granddaughter and I frequently go to Sonic to enjoy a good iced tea. The Sonic on Jefferson Rd is PATHETIC! The service was terrible, I waited in the car for 30 minutes after ordering mobile pickup. I sent my granddaughter in and there were two other people who were waiting for goodness knows how long! Iced unsweetened tea is terrible as well, and it tastes bitter. The unicorn dreams slush CRUSHED my dreams. I wish I could give zero stars. Will not come back. read more

All of the terrible reviews here are accurate. This location seems to be intentionally providing poor service. In our case, we ordered on the app, which said to pull into a stall and provide the number. Then we waited... and waited. Meanwhile, we noticed at least 6 or 7 cars abandoning the drive-thru in frustration. But since we already paid, we waited a full 30 minutes. We couldn't go into the lobby to ask because it was locked. We tried calling the store and it just rang and then hung up. Eventually, we went to the drive-thru, waiting another 10 minutes to talk to someone, and told them what happened. No explanation. No apology. Just "pull up to the window". 5 minutes later, we finally had the drinks we didn't really even want anymore. read more

Two stars instead of one because the food was at least somewhat edible and the person who took our order was pleasant enough (combining our order items to save us a couple dollars - even though it wasn't worth the money that I *did* pay), but that's about all this location has going for it. I drove in and parked at a screen to order for myself and a friend. I ordered, and, after confirming the order and paying, it took quite a long time for our order to be brought out to the car (even after the screen said our food was on the way). When it did arrive, our sandwiches both looked like absolute messes. My banana milkshake also lacked any flavor... the only real indication that it WAS a banana milkshake was the brown banana at the bottom of the cup (I didn't drink 75% of the milkshake, instead letting it melt throughout the day before stirring it around to try and FIND banana... then ultimately just throwing it away). My friend and I came here because we kept seeing these commercials and thought it might be a fun stop, especially to get milkshakes on such a hot day. Alas... not so much. Definitely not on my list to stop here again. TL;DR Milkshakes are far from enough to make this an enticing stop. Don't bother. read more

Sonic Drive-In - a menu on a vending machine - Burgers Near Me - Rochester, New York

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horrible horrible customer service. there was 2 lady's there, i tried the pull in drive through area, pressed the button and waited 15 mins and there was no answer. so we went to the drive through, took 5 mins for someone to even come to mic, when we got to the window it took TWENTY MINUTES to get us 2 drinks, that were changed to XL with out our knowledge because the lady said she has only "Xl and Small". $13 for 2 drinks we didn't even ask for , also made wrong. we paid and left, never coming back ever. horrible place. read more

I was craving a milkshake so I decided to stop by on my way to the grocery store. I walk up and the doors have signs on the GM that say "Our lobby is currently closed, but the drive-thru, stalls, and online ordering via the app are still available". Okay, that sucks a bit since I had neither a car (I take the bus) nor the Sonic app, but I'll order on the stall. Thankfully the weather's fine, or I would have just left since I had nowhere indoors to wait. Not the end of the world. I go up to the drive-in stall since I don't wanna stand in the drive-thru and press the button to order. And then I wait. For ten minutes. No one ever takes my order. I contemplate walking up to the drive-thru to ask, but I have to catch a bus in eight minutes and if it took 10+ minutes to TAKE my order, I don't want to see how long it would take them to make it. For the record, my order would have been one small classic milkshake. I unfortunately couldn't afford to miss my bus so I had to just leave. Kind of ruined my afternoon. I guess next time I'll order a single milkshake in advance and pick it up when I get there. The car that was ordering at the drive-thru when I got there was sitting at the "receive your order" window when I left, and I saw several cars which were sitting at stalls leave before they got their orders - some to go through the drive-thru and some to just leave entirely. So it's not just me who was waiting forever to have my order taken and then receive it. And the place wasn't packed with people, either, so it wasn't just unnaturally busy. Only reason it's not one star is because I have no idea if they're just short-staffed, if something bad happened in their lobby and they had to tenporarily close it, or if the service was actually just that bad. Maybe they have info on their website. Who knows. I've had food from Sonic before and it was fine, but I didn't actually get to eat anything this time around. Either way, next time I think about going there, I'm going to call first. read more

worst burger I ever paid for.... taste like it was leftover from the week before stall bun, terrible read more

The Smashburger was really good. However, they don't sell bottled water and the onion rings were lame. The coating kept falling off and most of the time I was eating just the onion part. This made eating them difficult because they kept slipping out of my fingers. read more

Waited with only 2 other cars. Made order. 7 or 8 minutes later employee comes out to the car and takes money - and only then puts in the order. Drive thru wait of over 20 more minutes so no, not fast, right? Even though fries were remade they were soggy and barely warm. Hots were only fair (Zweigles ought to be way better than that). Said goodbye to too much money but I learned a lesson. No more franchise fast-food in eastern Monroe County, NY at all. Not one is fast. It's barely food anyway. Please, just eat someplace better even if you're in a hurry. Especially if. read more

Don't bother going here unless you have a lot of time on your hands - they may be severely short staffed. I placed an order online and the drive-thru was the only way to get the food. Pushing the red button in any of the stalls did not result in anyone answering me, which is what the online order process instructed me to do, and the doors were locked at 6pm on a Saturday. I had to wait for a half hour while the 6 cars in front of me went to the drive-thru, placed their order, waited for it to be made and then pulled through. At least my food was still warm, but it wasn't hot. I will not go to this store again, I don't have that much time on my hands. read more

The screens are broken. You can't order using that. If you mobile order (like I did) they say just grab a spot and they'll bring the order out. I did. Order never game. I tried walking in to grab it myself, and they say the lobby is locked so no one will come in or out. Now I'm sitting in a long line waiting for my food that should have come 15 minutes ago. If I could get a refund, I would just leave. But I can't because I can't go inside. So here I wait, wasting my time. I haven't been to a Sonic in 10 years and now I'll never go again. read more

Waited in line for 30+ minutes and once I got my food it was all cold. Went inside to report it to the workers and others were complaining to. read more

Came an hour before closing and they were out of so many things. No pretzle twists, no strawberry shakes, no iced coffee. EXTREMELY SLOW SERVICE. People were starting to wonder if the drive through speaker was broken because they had just been sitting idling for so long, we waited for 10 Minutes in front of the speaker and the whole process took about 35 minutes. Holy cow, idk if this is their normal but this is NOT FAST and they may be out of what you want. Beware. read more

Sonic Drive-In - Burgers Near Me - Rochester, New York

First things first, I walk into sonic hoping to redeem the one dollar burger coupon, there was nobody at the register, proceeded to press the "doorbell" as instructed, stil nobody came to take my order, I waited there for maybe five or six minutes, then decided to just mobile order it, went to the parking spot. The app was so confusing that I wasn't even able to redeem the burger and accidentally ordered just a small fry. Made me wait almost an hour for a SMALL FRY, simply a small fry, not a big ask. Manager came out maybe 20 minutes in the wait asked me my order then proceeded to lie and say my food would be out shortly. THE WAIT WAS NOT SHORT. This is no joke, almost an hour I am waiting for this fry. Sonic, I will never forgive you. read more

Wish I could give negative stars. This location is one of the worst fast food places I have ever been to. I've tried 3 times to eat here because I like sonic. But they are extremely rude here and always act like they're closed. They straight up just won't take your order. And if they do, they make you wait over 30 min. How is this place still open?? They can't possibly be making a profit by turning away customers. read more

I'm honestly shocked by all these bad reviews. I almost never leave reviews. But I had the best fast food experience here today. The food was fresh and tasted like I was at a real sit down burger place. The employee at the window was the sweetest! I even plan on going back tomorrow just to have it again. read more

Out holiday shopping with friends and wanted something quick to eat. 35 minutes after we pulled into the establishment we finally had our order! Went to the stalls to park and place our order. Pushed the button and got no response for 10 minutes. Noticed there was nobody parked in the stalls except for us and another poor soul just looking for some grub. Got fed up and went to the actual drive thru. Wanted 5 minutes before someone responded with what can I get you. Placed our orders for a few combo meals and cherry limeade's and sat at the window for another 20 minutes before the food was handed to us. By far the WORST Sonic I've every been to! Please put this location out of their misery! The employees don't want to be there and I'm sure the past patrons have already abandoned this location. Food was awful and cold. Cherry limeade was lacking limes. A day later I was craving a limeade so I found a recipe and made it at home. 100x better! I even snapped a pic of my drink with a recipe. read more

Sonic Drive-In - A cherry limeade recipe that's as close as I could find to Sonics. - Burgers Near Me - Rochester, New York

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Found a FINGERNAIL in my Sonic blast. It was mixed in and I ate almost half before I got a piece of unusually hard "Butterfinger" and spit it out to see a huge piece of blue green nail in my hand, complete with under-the-nail dirt. DURING A PANDEMIC. When I called and asked to speak with a manager, she supposedly was the one that answered the phone, and I said "I found a fingernail in my ice cream" she IMMEDIATELY went on defense and said "No one in the ice cream area has fake nails today." I didn't even say it was a fake nail, but she was ready to argue and imply I was lying. She told me it was impossible. She even listed her day shift staff saying "so and so doesn't have fake nails, so and so doesn't have fake nails, so and so..." and offered to let me come check their nails. Appalling behavior from management after I just paid to eat a stranger's fingernail. Corporate didn't do anything but figured I could try to warn people how disgusting this place is with NO REMORSE for it! read more

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I made the mistake of trying to get a burger at this location of Sonic in Henrietta on Jefferson Road. I first went to where you drive in and wait for a CarHop and nobody responded to me after at least five or six minutes so I went to the drive-through menu speaker and ordered something off their menu a quarter pound double cheeseburger what I got and was charged for was a supersonic type burger at twice the price even though I ordered the less expensive burger and repeated it twice at the drive-thru speaker. The person at the window gave me a non itemized receipt with just the total and when I questioned that she took it back and gave me a receipt showing the more expensive burger and my drink when I questioned that I had ordered a different Burger she argued with me that that burger didn't exist although it's on all their menus when I asked for the manager she said she was the manager and then said she would give me a refund she took back the larger burger and I had to wait for another burger and my refund and at that time when I complained about the service she blew me off and then a male employee came up and said he was the manager and wanted to know what my problem was because since I had gotten a refund and my correct Burger he didn't seem to think there was any issue at all with my customer service. Both these people were rude and obnoxious and there is no way I would recommend this place to anybody. But needs to be done as whoever owns this franchise or if it's corporate owned needs to either retrain these people or fire them and find somebody new to operate this location. read more

They're definitely understaffed or something. I went there without reading any reviews. I see now All the reviews are right. Such incredible wait times. Like WOW Ordered online. Arrived at 8:13. Realized once I finally got my food it was 8:42..... There was only one car in front of me. Not a single other customer in the restaurant.... If you're ever planning on stopping here , be prepared to make a day out of it. read more

This location of Sonic isn't doing the best job. When we visited here we waited a long time as they handed the car ahead of us thier order one piece at a time with delays between each thing they handed them. One of the burgers in our order was supposed to have no onions. When we checked one had a sticker on it saying that it had no onions. However, it was on the wrong burger. There were onions on that one, and no onions on the one without a sticker. The food tasted fine, but that mix up was annoying. read more

this place was awful waited 10 minutes for someone to even talk to me then proceeded to tell me the ice machine was broken. And the guy was so rude I left.... read more

Waited for 15 mins with only one car in-front of me. Pulled out of line and went to Taco Bell. Ate my lunch and then went back because I had a kid who wanted a burger. I ordered a double quarter pounder and they wanted $15.85. I asked 3 times if the price was right. They finally corrected it. I got the burger and it was cold and tasted like it was from 3 days prior. Both my son and I threw them out. We'll never go back! read more

Do yourself a favor and find somewhere else to go unless you have at least 30 minutes to waste, don't bother. we have been sitting in the drive thru for 30min now. read more

The word supersonic should be struck from the dictionary. Because this Sonic is anything but super. Owned by the famous Hedgehog, this chain has some of the worst food imaginable. I usually give them three stars because their banana milkshake is actually really good, with chunks of fresh banana in it. But for this particular location it usually seems to be a rotting banana - like one of the brown ones - and I don't like the taste of that at all. Plus they close their drive thru significantly before closing time, and have gotten my order wrong several times, once even giving me attitude about it. read more

Sonic Drive-In - Not exactly a super sonic - Burgers Near Me - Rochester, New York

Every time I come here I wish I hadn't. But by then, I've been sitting in the drive-thru line for 20 minutes and it's become a point of pride. So I stay. After a total of 40 minutes, poor customer service, and cold food I drive away uttering foul words and promising to never go back. But I always break down and want them to do better! In summary: YOU are a rational person-- skip this Sonic. read more

They had me at 50 cent corn dogs!!! lol but really didn't know much about Sonic except their crazy funny commercials. Came here to try out their menu, surprised at how small this place is. One small counter top to place your order, then grab a seat .... only a few inside and out. I do like how they bring you your order right to your table. I had to come in for their 50 cent corn dogs... surprising very good!!! Also had their 59 cent grilled cheese.. perfect bite sized gooey goodness! Fries were ok... wish they had free refills on soda drinks.... Have yet to use their drive up and order line... where they roller blade your order out to you... but hey I don't like eating in my car lol There is also a regular drive thru.... still need to try their frozen drinks and custard options.... definitely a fast food place, service is good, prices are affordable.... but it's a bit greasy... yum but that is needed every now and then! read more

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