We are visiting Gallup for the day as we head to Phoenix for the remainder of the week, and we…read morefound Fratelli's on Yelp. AMAZING! When we arrived at 6:30p the parking lot was packed - and on a Wednesday! We waited for about 20 minutes and then were seated. We started with the spinach and artichoke dip, which is served with warm baguette slices - perfection. For entrees we had the meatball linguine and the chicken Parmesan- meatballs are house- made and were so flavorful, chicken on the parm was crispy on the outside and juicy on the inside. Entrees are served with a side salad and their ranch was to die for- so thick and creamy. For dessert we had the chocolate gelato, which was the cherry on top of the meal. Yum! The place stayed busy until we left around 8 - a big party was waiting to be sat. The staff are very hard workers - they were busting their butts all over the restaurant for the duration of our meal. Our server (we didn't get his name, unfortunately) was wonderful. Highly recommend, and if we're ever back in Gallup, we'll definitely grab another meal here!

We were served undercooked pizza--twice--and it completely ruined our dinner…read more On the very first bite, I could feel that the dough was sticky and raw. When I checked the pizza, it was clearly undercooked, so we sent it back. We expected it to come back properly cooked, but unfortunately that wasn't the case. When the pizza was brought out the second time, it was still doughy and undercooked. I took photos of it, and they show multiple different slices--all of which had the same raw, gummy texture across the entire slice. This was not just one bad piece. Because of this, we didn't even get a chance to actually eat the pizza. That was our dinner, and we ended up leaving without being able to eat it. What made the situation worse was how it was handled. The manager insisted it was "ranch sauce" and claimed the pizza was cooked thoroughly, which is simply not accurate based on both the texture and appearance. I was also told I was the only person to complain, as if that somehow made the issue invalid. Regardless, we were served undercooked food--twice. They offered a $5 discount on a $21 pizza that we couldn't even eat, which did not feel like a fair resolution. Very disappointing experience overall--not just because of the food, but because the issue was dismissed instead of taken seriously.

They Have Beautiful cakes and the employees are always so nice and friendly. The manager Twanna is…read morethe Best. We love Baskin Robbins on Starring lane. It's also always so nice and clean with festive decorations.

We decided while passing through Gallup to stop at the Baskin Robbins for some ice cream to…read morecelebrate my wife's birthday (Oct. 23rd). The owner was behind the counter and immediately greeting us, offering a taste of any ice cream if we wanted to taste it first. When we told him that it was my wife's birthday, he immediately offered free ice cream for her even though we do not have a Baskin Robbins membership account. They were very friendly and he even brought his wife out from the back to introduce her to us. We had a great time and appreciated the personalize service. I highly recommend this establishment.

My kids and I wanted some ice cream so we decided to try DQ here in Gallup. Other DQs we been to…read morewere in ABQ, PHX, TX AND in CA. They were all great service. (Rolling eyes) we just barely walked in, a few moments in, the clerk said "well, order when you're ready I guess" (such bad attitude and animosity) I would understand if it was packed and if they were super busy but it was almost as if they were annoyed we were there. (At 7ish pm) I ordered, the lady was rude and kept walking away. We were waiting for our ice cream and decided to buy some frozen popsicles from the freezer. I placed it on the counter and the clerk rolled her eyes. (Again, like she was annoyed) so the total came out to $16 and change for 6 popsicles. I read "16 ct" on her register, so I asked "is this a 16 count? Oh no!" And she replies, "no, it's $16! Can't afford it?" Ugh!!!! I paid for the popsicles and walked right out. I can't stand rude employees. She had the nerve to say "(hands over receipt) survey on bottom." After all that attitude! SMH

They did not serve the full Dairy Queen menu. The staff was not friendly. The place was not clean.read more

Delicious burgers, open face burger w/ chili cheese fries so delicious. Customer service 5/5 and…read moregreat seating throughout

Just okay. We stopped here while on our Route 66 trip because it had an overall 4 star review…read morerate. I had the southwest philly cheese steak sandwich and fries. The fries were good but the meat on the sandwich was overcooked and super chewy but dry. My sidekick had the fish and fries and some kind of soup. The fish pieces were a generous portion with light breading. It was a quick stop and the staff was friendly so that was a bright spot. The decor had that fun old school diner/cafe vibe one would expect out on The Mother Road.

THE WORST Employees!!!! Do not stop here go eat somewhere else, walked in and the girls were just…read morehanging out not a "hello" or "one sec I'll be right with you" nothing. Both girls were seriously just talking, the service was ridiculous but they blamed it on lack of owner support for not having all items. We got our stuff and left and they went back to talking. As we drove away we noticed there was a 6 car waiting line in the drive-thru and they could careless.

Service here sucks .. long lines in drive thru took an hour to get a cake that was already paid for…read moreonline had to wait in drive thru line . It's always like this

Oh no Saturday morning 0820…read moreWow; 20 minutes in drive thru Cars stacked up where they they asked us to pull forward to await our orders I pulled forward as another left in the next 15", 5 cars behind me, maybe 6, were asked to pull into one of the slots for those who ordered on the app There was a lot of maneuvering to get out of the bumper to bumper wait line Then, they forgot an item But weren't begrudging when attention was called to it For awhile there, it kinda looked like a Sonic parking lot with carhops going back and forth But everyone was polite And in all fairness, my food was piping hot when it came out Just be aware that the "fast" may not be adjective to be applied on your trek in drive thru

today was my worst customer service experience ever! I've had a drunk waiter before, had my orders…read morecompletely messed up, been food poisoned in the past, but today's order at the McDonald's on E 66 in Gallup was the worst! I waited for over 40 minutes for my small order. They brought it out messed up so I went back through the drive thru t fix it. they put me in one of the drive thru waiting spots and ten minutes later an attendant came out and asked for my order (they wanted it back). I gave it to her and waited another 1/2 hour before calling the store to ask why I was still waiting bu for my corrected order. They sent out another attendant who acted with suspicion towards me from the start. She demanded to see my reciept and order. I told her the other attendant already took it back but showed her my mobile reciept and explained what was wrong with the order. She looked at me like I was mentally ill or retarded and said she didn't understand the problem so I would need to come inside to explain it to her manager. I told her I had ordered drinks at another restaurant that I was ahead a half hour late picking up and just wanted a refund at this point because I needed to leave. She turned and walked back inside saying I needed to come inside to settle the matter. I left with no order. Is it so hard to treat people with love and compassion? Words are so powerful! I felt like crying as I drove away because those customer service representatives made me feel dirty and inhuman.

Fast! Like so fast ! They took our order fast, the food came out so quickly, and we were back on…read morethe road. This is what Sonic is all about ! We could tell driving up though that this was the sonic to be at - a lot of the stalls were taken. The food was fresh and hot. The tutor tots had a slightly fried pickle flavor to them

I love sonic, but this location did not live up to standards. We were served old burgers that…read moreseemed to have been cooked earlier in the day- they were cold and dry and the cheese was also cold not melted We had to ask for ketchup three times also before they brought any- and it was included in our original pickup order Definitely not fresh ‍

Wow! Best food I've had in a long time!…read more I came for the historic hotel on the way home from Telluride to Scottsdale. There didn't seem to be much around to eat that was open on a Sunday so I came to the hotel restaurant. I saw lots of people had the chips so ordered the trio dip appetizer. The guac was definitely my favorite. So flavorful and fresh! The salsa was delicious but a little extra spicy and the queso was yummy! I ordered a cup of the green chile pork stew and it was spicy but delicious, a little light on the pork but very good. I got the Rita Moreno three chicken enchiladas with green chile. Best chicken enchiladas I've had in a long time! The chicken was moist and had just the right amount. Excellent flavor and melted cheese. The rice and beans were very bland. My friend got the chicken mole and got light sauce but she wished she had got the full sauce because it was that good! The whipped potatoes and sautéed veggies were the perfect accompaniment. I wish this place was where I lived because I would eat here as often as I could. Great atmosphere and service too. Had fun wandering around the gift shop after.

This place is mediocre at best. I went here because Gallup doesn't have a ton of options, it is…read moreclose to where I'm staying and the recent reviews were ok, plus I was hungry. I ordered the three dips and chips - which is a shareable appetizer. It came out almost as soon as I ordered it and since I was only the third person in the restaurant I wondered if they had a bunch pre-made in case they got busy. The guac wasn't made to order. It looked like it had been sitting out for awhile, but tasted ok. Queso was good. Salsa was decent. Chips were good but I had more tiny broken pieces than actual dip worthy chips. For dinner I chose the Rita Moreno with chicken, no sour cream and no beans. I got it "Christmas style" so I could try both green and red sauces. When it was brought to me the plate had beans on it and the enchiladas weren't even hot - they were barely warm. The cheese garnish on top was barely melted. I started with the red side. The sauce was very spicy (I love spice so no big deal for me). I wasn't a big fan of the flavor so I switched to the green side. The sauce had a decent amount of spice but way more flavorful IMO. The tiny rice scoop was decent, but again, all this food was barely warm. The waiter came by once to say sorry about the beans but a random hotel/restaurant guest that was muttering something incoherently prevented me from being able to get a refill of my soda. By the time the waiter checked in again I was over it and asked for my check. I guess I could say the appetiser met expectation but would have been much better had the guac been made to order. With all the hype this place got I expected more. There is a bar and a gift shop connected to it and a historic hotel where apparently come famous people stayed long ago. Since I'm not staying there and was there only for dinner I would have rather had a better meal experience and less hype. My advice is to keep looking unless you have it as a stop on your bucket/checklist.