No matter how well I tried to communicate through the speaker box, they got the order wrong. Drove up to the window and spoke to the young lady to insure the order was correct. Try as I may, the order still came out wrong. This is the closest location. Will probably try the Pomona location which is a few miles further. I do not recommend this location. read more

Thank you! - to the kind business owner of Sonic for accommodating me, I appreciate your business.

Waited 30 minutes for the order to say it was on the way. It said Jennifer was bringing the food 10 minutes ago. We are still waiting almost 40 Minutes later for 3 corn dogs, medium tots, and 1 drinks. Slowest service I have ever seen. If you are in any hurry. Don't order here. read more

Sonic Drive-In - Not a person in the drive through. Been here over 40 Minutes - Burgers Near Me - Fullerton, California

So bad! Ordered food on the app, sat around 15 minutes fighting with the app the manager was completely useless and I've been charged for my order. Why the manager couldn't just resolve this by actually making my drink that I could show her that I paid for is beyond me! I'm now eating my cold McDonald's with no drink. Yes McDonald's since Sonic's food is inedible. Waiting for my refund! read more

I got the chicken slinger today. I said no pickles and they still put them on there. The pickles are ok but it would of been better with no pickles. read more

Sonic Drive-In - Burgers Near Me - Fullerton, California

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Ugh. Why? I can't really speak to the food- it's all just frozen Sonic stuff. My issue is with them actually taking the order. Are they high? Is this a mercy program for those who can't make it in retail? I know, I know... but literally 90% of the time the order has to be repeated minimum three times. Not one other place do I have this problem. For the love of god and all his little homies... lis ten !!! read more

Don't spend your money her if you value your time in any sense. Ordering its fairly simple but the horrendously long wait time after the fact is both inexplicable and ridiculous. I left without any food because they take so long read more

If you are looking for fast, affordable, and delicious food, Sonics definitely is the place to be. With a huge menu that provides everything from burgers to chicken strips to ice cream to so much more, you cant go wrong. I will do a pros and cons for this one as there are quite a few Sonics Pros - The food is actually much better than you would expect. The burger is on point and the tots are really good. - Oceanwater.: my goodness.. and with that ice.. make sure to get it. - The grilled cheese from the value menu is really good. Make sure to get extra toasted - That cookie dough shake is a must for dessert - The service is actually quite fast at this one compared to others and I love how there's a digital screen to see order Cons - It is next to CSUF so it can get busy at certain times - the bathroom was out of order which was a bit of an issue Other than that, this Sonics hits all spots when it comes to enjoying a good meal read more

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After 7 years, and before moving out of the area where there are no Sonic restaurants, I wanted to give them a last try since my last review was 1 star. The last 2 visits here in the last month were okay. The customer service improved a LOT. This place isn't filled with hateful employees who will close the window on you to chat w/ their coworkers like what happened last time. Drinks were good, food was good. They have coupons though advertised on the site to use in the app, but are nowhere to be found in the app. Disappointed because it could have saved me a lot of money. Also the last 2 visits here they REALLY skimped on the tater tots. I ordered a medium size both times, and it was only filled at the BOTTOM of the little cup, I could literally count out like 6 tots. If you don't have anymore just say so and I'll wait for a fresh batch. read more

I had a craving for a cookies and cream shake. What I got was just the chocolate cookie crumble itself. The inside of the sandwich filling was missing. And the cookie crumble was dry and had a plastic taste to it. Maybe it's been sitting there for too long. Very disappointing. I hate when places cut corners. Quality suffers and then they lose customers. Whoever the owner is of this place is using a generic cheap cookie topping and charging for the premium Oreo cookie topping as advertised. Not very smart. read more

ZERO STARS I cannot believe how awful the service was at this location. My boyfriend and I couldn't make it to in n out because it was over crowded & this was right next store so we thought okay! No problem this should be fine ! Right? WRONG First off we placed an order at the parking menu station and we waited for 50 minutes!!!! With no communication from anyone on where our order was , whatever When we get out food it's stone freakin cold and out drinks aren't even filled to the top! Our shakes were completely melted ! We literally had to go home and microwave all of our food & put our shakes in the freezer because we couldn't possible eat that garbage. It's insanely disappointing that we waited such a long time to sit and eat in the car and enjoy a date night together. But I guess I should've figured with how low of a star rating this place has . FIGURES ! Never go here read more

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Their drinks are FIRE but their food is WHACK. The vanilla ice cream slush, Oreo and butterfinger shakes, blue coconut slush are a must try delight! read more

quite literally the WORST experience ever from a fast food place. i ordered three shakes and three slushes on the mobile app for pick up at 9:40 and only received two of the shakes that were fully melted (like literally water) after waiting 20 minutes (after check in) i called and informed them about the state of the shakes and that one was missing and they said they would bring out new ones and the missing third shake immediately. after 25 minutes and no shakes in sight i had to drive through and pay AGAIN for the three shakes i had already paid for in the beginning. when i arrived to the window all the workers were talking and laughing and completely disregarding the orders from the drive in and joking about it. the wait was so extreme i had seen multiple get out of the car in the drive in part and go in to complain and receive their orders. disgusting service all around. after receiving the new shakes from the drive through, they were not what we ordered and just three random shakes. read more

Sitting in the drive-thru writing this review...i feel like I've given this Sonic a LOT of chances (even after waiting an hour for our food once...) and it still hasn't changed. I truly feel bad for the employees because they're definitely overwhelmed (short staffed?) but come on, it's been like this for months. 30 minutes so far and have barely moved in line. read more

If I could give 0 star I would! I ordered two Oreo blasts and I clearly told them upon ordering that there was a peanut allergy. When I was going to pay, the employee repeated my order and I clearly said it again NO PEANUT! Upon receiving my order, I confirm with them to make sure there was no peanut in there. The employee reassured me there was not. To our surprise, upon eating the blasts, we realized there was a mix in of Reese's! I understand there is a possibility of cross contamination, but a full on mixture of Reese's is unacceptable! I will definitely not be returning here!! read more

Freaking Great, I know some prefer their meats med/rare etc but I don't. I like mine well done. I forgot to tell them this when I ordered, and I was expecting med/rare. It was just the way I love it, well done. It's a bit plus for me. read more

Family and I decided to visit this Sonics and it's been years. The staff taking our order just seemed so incredibly lost. The food was ok, not as good as I remembered. This was my go-to place during high school. read more

1st and last time at this sonic location. Ordered online for pickup. Showed up and ended waiting another 30 more min for 3 corn dogs and a slushie... read more

Went to sonic and this is what I get no sauce on my Buffalo nuggets got a large fry and it's not even filled it's half this is ridiculous I paid extra for the Buffalo. My fries and chicken were also ice cold when I got home. My bf ordered a banana shake with strawberry's and they didn't even had strawberry's and I got got charged for it just to not even get it i want a refund a never coming back here again read more

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I've loved Sonic for as long as I can remember!! This review is strictly for this one location which has sadly deteriorated in quality especially over the past few years. I've never seen the car hops actually function properly here...last year I came with some friends and after waiting 15+ minutes and re-pressing the button several times to order, we just went through the drive through and were in and out quickly with our food without any problem. Since then, the drive through wait times have increased and now it seems like the quality of the food is also decreasing. My SO and I waited over 45 min tonight in the drive through for 1 slushie & 1 order of onion rings. When we finally reached the speakers to order we were informed that there was no ice cream. That's fine, appreciate being told that before ordering at least. While in line we noticed several cars pull into the car hop spots and then leave without receiving any food..it seems that they are severely short-staffed at this location. The slush we got was delicious, the onion rings were not hot or crispy like they used to be and we only got 4 of them even though we ordered a medium. Kind of disappointing after such a long wait. Employees were ok. Overall, if you're willing to wait 45+ min for a slushie it's ok I guess, but I recommend trying out a different location to get a better experience ‍ read more

Do not come to this location unless you want to wait at least 30 minutes, maybe an hour. I always mobile order at this location and it must just be severely understaffed and have a huge management issue??? It takes 30 minutes on a GOOD day and they do not answering over the speaker. You have to walk out or go through the drive thru to get a hold of someone. This was happened to me 3 or 4 times now and I keep hoping it'll be better next time.. but it never is!!! :( read more

Drove off. Thought my chicken club tasted a bit funny but I was driving so I didn't give it a second look until 3-4 bites in. I couldn't take it anymore. Handed my sandwich to my wife only to notice I was eating raw chicken. Needless to say we all threw our food away. Total waste of money. Hope nobody gets sick. read more

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Monday date night ended at sonic with gf and our doggies. Super friendly staff, drinks and ice cream came out right away. Want to give Gio a shoutout! Great attitude and hard working young man! Keep up the good work Sonic team! The slushies are great for this heat, and at an even better price! Our pups loved their soft serve dishes. Thanks Gio for todays great experience, we'll be back soon! read more

Sonic Drive-In - Shark Week Slush - Burgers Near Me - Fullerton, California

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Negative stars! Drive into the obviously OPEN Sonic at 1:30pm on Friday. At the drive-thru, pull-up to the speaker and get a "we are closed for maintenance"!! What?! Cars at the car hop service. No cones stopping people from pulling into drive-thru, there is a car at the window. I don'tknow what the heck is going on here, but not the way to run a business! read more

When your out late at night, and you're craving something sweet. Employees were pleasant, took my order a strawberry shake. And it came out very quick. I would go back again. read more

Sonic Drive-In - The Menu - Burgers Near Me - Fullerton, California

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Would have given zero stars if possible. The employees rude, and stated that there was nothing they could do, for having a system that automatically up charges the customer on a combo. I ordered the sauced popcorn chicken large combo and was told all prices at all local Sonics are reported incorrectly at the menus vs what they charge. And that they were not able to do anything except for me to call the hotline number. There was no offer to remove the charge, was not even apologized to. I am not one to write reviews, but this warranted a review. Sonics steals $1 per combo... say 350-400 combos in 1 day for 1 year? About $128,000... stolen a year. read more

Sonic Drive-In - Added $1 up charge on top of the sauced popcorn chicken. - Burgers Near Me - Fullerton, California

I've always ordered and this time the wait was long in the drive thru and my blast had a nasty long hair !!! read more

Sonic Drive-In - So gross hair ! - Burgers Near Me - Fullerton, California

Love the sugar free slushees The wait is the worst thing possible. Not sure what the shortest way possible is? Drive through, walk up window, or car delivery. I know one thing it's alllll to slow!!! read more

I would give this place zero star's if I could. Make a complaint to corporate (866) 657-6642, they ask if you want a coupon instead of actually fixing all the issues this location currently has. Do not take the coupon you'll still have to wait 40mins for your drink again. Horrible staff, the manager informed us he gets paid $15 an hour and everyone else gets paid $14 an hour. The drive through stalls are always closed, Do not order from the app because they will not complete your order and you'll just wait an hour to find out they skipped your order. read more

Don't go here. Every time we go to this location there's an issue. This most recent visit resulted in placing an order in a stall (where the girl helping was kind of a bitch), waiting 30 minutes, going inside to ask for an update, and being told they had NO RECORD OF OUR ORDER. By the time we left it was too late to go to El Pollo Loco next door, so we went to 7/11 where they have cherry limeade Body Armor anyway. This location is horrible. read more

Was served by Aaron. Told him 6 times I wanted nerds in the slushy and there were no nerds. Also got the sizes wrong. Had an attitude and heard him whisper under his breath when he walked away. Fire him! read more

Honestly I hope that you take the constructive criticism as a tool to improve your business. Customer service has not been a priority for this location since they've opened. I get that some people don't work hard because hey "it's just Sonic". Maybe it's the pay scale or the leadership. My guess it's a bit of both. You can look right across the street at In-N-Out and see a team that's really cares about the customer experience. Sonic does not care about that same experience. This is evident by the way their California stored operate. Time and time again they put forth half effort and sub standard quality products. This is not Oklahoma and those half hearted approaches to the customers experience won't work here. After 4-5 bad experiences with this Sonic I will have to go somewhere else in order to have a great customer experience. read more

HORRIBLE FOOD! HORRIBLE SERVICE! Majority of machines are broken so it took almost one hour to order! The food is so bad, fries taste old and stale. The hamburgers were so badly prepared and the buns were burned! Save yourself the time and disappointment and don't go here. read more

One star is hardly justified. Lately the service has been below tonight was the final straw. Waited nearly 30+ minutes. Get my drink and food. No straw or condiments yet alone asked if I want any. Get some. Few bites in. Long hair in my burger for crying out loud doesn't any one wear a hair net. No wonder theirs a sign for hiring can't keep people working for this establishment. Smh read more

I only go to Sonics for their 1/2 off drinks during happy hour (2-5pm everyday). I like the cherry limeade. I've tried the strawberry limeade but it was just okay and my taste buds were not feeling it. I also tried the frozen cherry limeade which I imagined the texture to be like a 7-11 slushie but it was more like a snowcone which meant the ice clumped together and got hard and I didn't like it at all. So I'll just stick to my original boo, cherry limeade. The response time at this location was normal. There was also a weird guy that approached my car and wanted me to roll down my window so he could talk to me. Then said nevermind when he saw there was a guy in my car. That was a bit sketchy so please be careful everyone...not just here, but everywhere. read more

Sonic Drive-In - Menu - Burgers Near Me - Fullerton, California

The drive in area was apparently out of service and had no signs or lights out to indicate that it was shut down. Only drive thru. What a waste of time. No wonder why the drive thru lane is super long and chaotic with cars pulling out of the drive in stalls. Poor customer service and poor management. Go somewhere else. read more

My dad and I just left here after a long day on the bike looking forward to a sweet treat. He ordered a medium snickers blast thing. We paid with card the guy brought our stuff out and left. We looked and his blast wasn't even filled to the top with the smallest amount of whipping cream. Kinda disappointing when you order a medium and pretty much get a small. There was still about an inch of the cup that had no whip cream or blast shake. read more

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I was there recently and parked there for at least 15 minutes. No answer, no service I decided to use drive thru and still slow service. Rude and got my order wrong! Only thing I can say is: if you don't want to work, stay home! read more

This place is as bad as the Sonic commercials. Avoid this place at all costs. The food tastes like roadkill and they charge you for water. Just keep driving there's a McDonald's down the street read more

Where do I start.... well came here a few weeks ago close to closing time and I ordered a cheesy bacon pretzel dog. The person I spoke with said because it was late they were unable to do grilled onions because they shut down the grill. Which I was totally fine with, but they did not mention my hot dog would be cold and burnt , my bun would also be burnt and bacon would not be chopped. It was complete trash. One bite and I couldn't eat it. Sad! So I went there tonight again close to closing time and there were cones blocking drive thru. I drove up the the window and a girl came out and said they were closed. I asked what time did they close because hours state they close at 1am, she proceeded to say they had to close an hour early because they were short staffed. I asked her if I could get the name of the manager because I've had issues before and I'd like to address them with the correct person. She stated not one person on duty was from that store and she had no idea who the manager was. She went back inside then had another worker by the name of Jackie come out and tell me they don't know the managers name and she couldn't help me. So I asked for her name and she gave it to me , all while the first girl that I had initially spoke with was standing there next to her so I naturally asked her for her name as well. With an attitude stated "Cass" I asked for her last name she said I'm not giving that to you. Turned around and walked away! What kind of business is having these rude , uneducated individuals work for their establishment? Pathetic. I will not be returning here EVER!!! read more

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