Thank you for taking my order then making me sit for 30 minutes. Then when I push the button to check on my order, only for someone to tell me it was sent to another stall. GTFOH. read more

Great food this location is not too busy like others I've been to. Great customer service super friendly. Their chili cheese corny dog is so good along with their tater tots.. see you soon sonic read more

Sonic Drive-In - Burgers Near Me - Fullerton, California

I ordered from the app and went to check in. The number didn't work. I drove to a different stall and the screen was broken so I pushed the button to try to in. After a bit someone came on the speaker and mumbled something. I couldn't hear her so I went to a different one that had a number and checked in. We waited and the screen kept saying in the kitchen. By this point we had been waiting well after the time it said it would be ready. I got out of the car and went to the door to see what was taking so long (about 40 minutes) and the girl said to go to the drive through. That she said she told us things were broken when she didn't. There was another customer there who had also been waiting 40 minutes and had no communication at all. Since the manager wouldn't help at the door and said to go to the drive thru, I went to the drive thru and waited. I got to the speaker and gave my name and they said pull up to the window. When I got to the window after waiting quite awhile longer they told me they didn't have the slush and we could get a soda. I said at this point just refund me for the slush since we didn't want a soda. They refused and said they'd have to refund the whole order. So I said ok do that. Then they made us wait while they went to fully refund. Then they came back and said they couldn't do that refund either. They were very rude. When I asked why they couldn't refund they said that I would be robbing them. They didn't give me my order or my money back. Also I waited all that time and got nothing. There were no signs anywhere that anything was broken. They didnt even tell us when we were waiting at the stall just mumbled something. There were people everywhere waiting in stalls with no attempt by the employees to prevent customers from waiting unnecessarily. It is beyond ridiculous that we waited an hour for no reason whatsoever when some simple things could have prevented it. Like a sign. Or telling people on the speakers. Then refusing a refund and saying we would be robbing them is even worse. I still have not received a refund. read more

this place is terrible. the service takes forever, be prepared to wait a minimum of 30 minutes to get to talk to the person and the food is terrible. They seemed like their eyes were closed when they made the food and the lady was disrespectful. read more

I went here and Danny was a huge help to let us know what to get and order! Super down to earth guy. He recommended the new unicorn slushy it was super good. read more

I believe her name was Seline, I felt rushed to order. Answering my questions with an attitude. I asked to use the bathroom after ordering my food. She said it was not open, it was being cleaned. We I had just seen someone walk out from using it. I really needed to use the restroom, another employee over heard me telling my mom the restroom was closed for cleaning. She was so kind to open the restroom for me. And no it was not being cleaned. read more

This place should not be considered fast food if it takes almost 20 minutes to get a single burger outside. Absolutely slow food.

MULTIPLE attempts made (at different hours of the day) to purchase a bag of ice, just to be told No. parking lot only had 3 cars, and nobody in the drive thru. read more

Over the 7 years that I've been in OC, the service at this place does not improve. The mozzarella sticks with marinara sauce are good and the drinks are delicious but I've waited over an hour in the drive through line for over an hour on multiple occasions. In addition, the other day, manager would not apply my yelp drink check-in as she said I needed to place the order online when the offer never says anything about that. I have even been given less change that the receipt said and had to ask for the correct amount. Do better sonic! read more

After hours of arriving here, I was very hungry. I didn't eat breakfast. To have a better experience for my family first time eating here (as well as my self) I downloaded and ordered it through the app. Adding combos and burgers and such, it was pretty pricey. But the food "Look" good for a reasonable price. I looked up the yelp review of the restaurant, and it had two stars. I was kinda worried the outcome of the service we were going to be served. When sitting in the patio area, the young man came out with our food, and I thanked him for his service, looking at the order some things were missing, like the straws, napkins and ketchup. The young man was very kind, and trying his best to assist with everything as possible I try to sympathize with him. As I asked almost every time he left the door that, the basic condiments and my missing medium fries. The patio was very nice, not messy but still kinda neglected, if anyone really wanted to be outside the car. The food was kinda filling, but I expected a meal, so it wasn't it a pleasant experience. We wanted to try this place out for the first time, but I knew we were going to be disappointed. The Kitchen grade was not posted on the window, thus that could've been a warning, of a unpleasant service. From the look of it, no bathrooms were available for guest. I would like to try Sonic again, but somewhere else. read more

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Our family decided to try Sonics and come to our own conclusion since we've heard mixed reviews. My kids both like it and said they would want to go back. My wife and I wasn't as completely sold. We said we would go back but it wouldn't likely be our first choice. I'm not sure if it parking ever fills up completely because there must have been at least 30 stalls available for drive up orders. And they also had a drive through as well! read more

The cheeseburger was thrown together. For the price it should be much better! The chili cheese dog was disgusting. The hotdog was boiled and rubbery and the chili looked like dog food. The shakes were good. 48 bucks seemed too high. We won't be back. I suggest all beef hot dogs like Nathan's. read more

Horrible service at drive thru. The girl at 8pm on April 29 had horrible customer service. read more

Sonic Drive-In - Horrible customer service at drive thru. Food came with hair on food - Burgers Near Me - Fullerton, California

Stood outside in the cold waiting for an employee to help me for a pick up order. Instead they just walked by and right back inside without even acknowledging me. I understand they get busy, but it's really annoying when you're waiting for help and the employees don't even acknowledge you. You have to basically barge inside to get any help, which causes me anxiety to do. I just cancelled my order. read more

This is a drive-thru fast food place and ambiance Kinda reminds you of the 60's where you parked, place your order and eat your meal(s) in the car. We ordered combo 1: Sonic Cheeseburger with Tater fries and a drink in a Large size, double cheese burger with large slush drink. Service was good. The staff who took our orders was nice and sweet. We got our food in a timely manner. Burgers tastes good; moist and juicy. This is a nice place for late night snacks. Don't forget to check-in in Yelp to get a large drink or slush for $0.99. Enjoy! read more

Sonic Drive-In - Burgers Near Me - Fullerton, California

Worst service EVER! DISGUSTING CUSTOMER SERVICE!!! Stopped no less than 3 car hops to inquire about ordering, wait, etc. Food was delivered to wrong stall, which was of course empty. Manager questioned my not being there all while I was kept waiting for an absurd amount of time! Management is such a joke! Don't come here! Don't waste your time!!! read more

needs faster service ordered our drinks at 4:55 and got our drinks at 5:26 we waited almost 30 minutes for 2 drinks

I guess the later gets the less they care about your order... We literally had our one order changed two times because it was not the correct flavor... It was kind of a bummer will I be back no read more

Sonic Drive-In - Pretty much A snow cone with 1/2 a pump of flavor (ordered a blue raspberry, watermelon & strawberry) .. - Burgers Near Me - Fullerton, California

Just terrible! I ordered my food on their app and they ended up getting my order wrong. The burger came out and it was cold and looked disgusting. The burger was supposed to have tomatoes but they didn't have any at all. The burger was just the worst I've ever had! Never going to this location again! read more

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I've mistakenly ordered from this Sonic multiple times and am disappointed every single time. There is no pride in any of their product. Every time I order a shake or blast, there are 4 toppings on top and that's it. None of them are ever actually blended like they're supposed to be and as shown in Sonic's promotional pictures and product pictures on their app. Don't waste your time and money here, just go to the Mcdonald's across the street. read more

Sonic Drive-In - "Blue Raspberry Slush" But there's little flavoring in it, weird consistency - Burgers Near Me - Fullerton, California

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Nasty ass hell I got a burger earlier before work And the patty was hard It was almost like it was sitting under a heat lamp or something I got mad cause I was excited aha Y'all suck for that This location is terrible. read more

selena was the best!! such great customer service , so positive and kind !! she deserves so recognition !!!!!

Horrible customer service! I went through the drive through yesterday and the drive through employee didn't make any eye contact, she handed me my food and I said thank you and she replied "yeah" in a rude tone and turned her back to me. she clearly didn't want to be there and it showed. I didn't think much of it and considered that maybe she had a bad day. However, today I went through the drive through again and it was the same employee and when I asked for mustard packets for my hot dog she appeared annoyed and when she handed me the mustard packets a few mustard packets fell to the ground an before I could ask for more mustard she quickly shut the drive through window and refused to open it. I called to speak with the manager and the woman who answered the phone stated that her name is Elizabeth and that she is the manager and also the employee that had been at the drive through and that there are no other managers that I could speak with. I informed her that the customer service was bad and that the employee at the drive through which was apparently herself was rude and she stated "well it's because we're busy I got to get back to work " and then she hung up the phone on me. At the time I was there they did not appear to be busy hardly any of the parking stalls had cars and there was only 1 other car in the drive through. read more

I often come to this location when ordering on the app there is usually a wait anywhere from 15 minutes to an hour. Usually this doesn't bother me too much I understand that low staffing and situations come up, however my last visit I spent an hour in a stall waiting for 3 drinks and when the finally got them the ice was melted and the staff said they couldn't re make them. Today I ordered on the app a Sonic blast with Reese's. Not only did it take an hour after my pick up time to receive my order but half way through the blast they decided to add Oreos. I have food allergies and am now having an allergic reaction due to...negligence? I didn't kid the hour wait, but an hour wait for an allergic reaction is not what I wanted. read more

Went to sonic for a quick stop. I had not been to sonic in over 10 years but my friends wanted some so we stopped. I ordered some mozzarella sticks, fries, a hot dog, and a slushie. The slushie was amazing just like I remembered it and surprisingly the mozzarella sticks were good too. I bit into my hot dog because you save the best for last. I pulled one short hair out of my mouth. My friends told me it was just mine and to brush it off so I did. I then proceeded to take another bite. Like a magician pulling this long strand of hair out of my mouth. It was embedded into the hot dog. After reaching out to the manager who took over 15 minutes to speak with me. I told her everything else was fine including the fries and mozzarella sticks but I needed a solution. She told me she could make me a new hot dog. I was very polite and told her I didn't want any other food and would likely not be returning. She said that's fine and was looking at me like I was stupid not offering any solutions. She seemed like she hated her job which I would too if I was working at a fast food joint at 45 years old. I was not rude to her in any way shape or form and she said she could refund me money. I said that would work thank you. She then took my half drank slushie and the rest of my parties food. Everything that I had ordered was taken and thrown away which I'm fine with but it was disappointing to see her treat me as a customer like it was my fault. If I could give lower score I would but what could I expect from a drive in with such a poor rating on yelp. This place is somewhere to go if you do not care about customer service or are completely intoxicated. Extremely dissatisfied. She did not apologize not even once. Where's the CEO.... read more

Sonic Drive-In - Hot dog with ketchup - Burgers Near Me - Fullerton, California

What in the world is this place?? Oh wow!! Where do I even start?? This was our 1st time coming here, per my kids request they wanted to try this place. Drove about 20 miles just to be utterly disappointed. The place looks so run down! Dirty peeling paint, trash cans overflowing with garbage, spilled sticky drinks everywhere. Broken beer bottles on floor, dark and gloomy menu screens, low flickering lights across the whole place. Everything was dark. I didn't want to disappoint my kids by leaving, since this place had been on the list of places to try. Stuck it out and stayed, since we figured we would just eat in our car. The food arrived and it was definitely not what we expected. We asked for a plain cheeseburger for one of the kids and they put everything in it. We ordered chili cheese fries and they were horrible. Dry, crispy chili on salty greasy fries. Coney dog tastes like a microwave hot dog. Think of reheated food from like a gas station or something alike. Totally gross, old reheated food with low quality ingredients. I really had to go to the restroom, the restrooms are all the way in the back by a sketchy parking lot. I walked in and walked out. Didn't even use it, pee everywhere and a corner with a mountain of toilet paper. Talk about the worst restaurant ever. Jeez Louise, absolutely disappointed with Sonic, what a nightmare of a restaurant! Do yourself a favor, make a U-TURN and go somewhere else!! read more

I Love sonic, I go here all the time after school. I don't get food too often but the slushes are really good. read more

Sonic Drive-In - Famous Slushes - Burgers Near Me - Fullerton, California

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Drove off. Thought my chicken club tasted a bit funny but I was driving so I didn't give it a second look until 3-4 bites in. I couldn't take it anymore. Handed my sandwich to my wife only to notice I was eating raw chicken. Needless to say we all threw our food away. Total waste of money. Hope nobody gets sick. read more

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Sadly this place does not currently have the right amount of staff to accommodate Any Drive through orders you'll be here for 1hr before you get your food lol Go to IN_N_OUT save yourself the waste of time Literally.. read more

I'm surprised of how it change..I don't know what to say honestly. It's ok that the stalls are closed and only drive thru, but from 3 fries that we ordered, only 1 pack that was not salty! We order the chili cheese coney combo for 2 sets and it's honestly salty, it's like a bottle of salt got poured in it. I use to like your food, but seriously it's surprises me a lot! The fries that was in the combo, was 2 sets and the other set is additional, I dunno which one is which, but out of 3 pack, 2 was deadly salty! It's freshly made, as you said it was, and it's just freshly salty as well. You have a good customer service though in this store, I must say that. Just fix the saltiness please, coz I do know Sonic was good, not like this time. read more

Came here around 10:30pm. Went to a parking spot and pressed the red button for service, but one of the workers told me it's drive thru only. Got to the order speaker at 11pm just to find out they were OUT OF ICE CREAM AND MILKSHAKES. You guys could have mentioned that when I first tried to order. Or at least put a sign at the beginning of the drive thru line so no one has to waste their gas or waste their time. So disappointing. read more

We love the refreshing Strawberry Limeade. Also Love their ice along w popcorn chicken, chicken slinger & route 44 size drink is their sweet tea. Monica the manager help assist with my order. She was very nice. Went today and only the drive thru was currently working. Stalls were closed. I've noticed this has been happening a few times I've visit. Hopefully Sonic is able to bring more associate on board on a daily to get the stalls open. Would hate for this location to close. 5.12.21 read more

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Don't come if you think it's fast food. Park at a stall and be ignored. Pull through the drive through to wait 15 minites. Not lunch or dinner time. Just the slowest workers on earth. read more

Typically I wouldn't leave a bad review, but I feel the need to... The Guy who took my order was flat out rude. He was upset because he couldnt hear me, yes that's not my fault the music is playing too loud and he cannot hear me. I ordered a kids meal for my nephew, chicken strips with fries. They gave me tator tots. He's the pickiest kid and won't eat tots. So those went to waste. I ordered him a m&m sonic blast and the guy never asked me what size, and I paid for a large. I didn't know there were different sizes otherwise I would have ordered him a small. I ordered an Oreo sonic blast and basically got a vanilla shake with 3 Oreos. This sonic is the worst!! I'll never be back here. read more

Milkshakes were such a bad value for the price that I paid. I ordered a medium milkshake for $7, but I received a small milkshake. I know way better places that give you more milkshake for the money you pay. This is was a 1/10 overall read more

I drove through on Friday, October 13th at about 10:15pm after a high school football game. Surprisingly, there wasn't anyone in the drive through line. I ordered 2 chili dogs, 1 plain hot dog, 1 order of tater tots and a medium french fry, no salt. First of all, the french fries looked like it was a kid size. Usually when I order my french fries with no salt, it is made fresh. These fries tasted like they were made a week before - cold and chewy. YUCK. My husband could only eat one of this chili dogs because they were so bad. He said the tater tots were real greasy. Plus the service was slow, which I wouldn't have minded if my food was fresh and tasted good. Also, a HEADS UP - double check your order before you drive off. My bag was missing my tater tots. :( read more

Rhonda here. Came with my eldest son and we purchased two medium slushees. To my horrific surprise, they messed these beverages up. Messed them up bad. My slushee was supposed to contain a blue coconut base with fresh lime, and my son's slushee was supposed to contain a blue coconut base with mango added in. Yet we received two blue raspberry slushees with NO MANGO AND NO LIME. Not even with coconut. This completely ruined my night and I have sworn to never return. My cat just died, so this was great. Thanks a lot. Edit- After a few more sips, we have realized that we were wrong. There is in fact mango and lime in our slushees. My apologies for my anger. Have a good night. read more

Dirty ice in all of our drinks. So gross!!! How did the people making the drinks miss this? read more

Sonic Drive-In - Dirty Cup of SONIC Ice. Gross!!! This was July 2, 2023 - Burgers Near Me - Fullerton, California

Apparently they are only taking drive thru. Came here and parked in a stall to order and it took them 10 min to respond and tell us they are only taking drive thru. WTF??? What's the point of having a Sonics with ordering stalls and not take orders the way they are known to take orders, and there are no signs or blocking of stalls to keep people from wasting time parking in the stalls to order! Waste of my time! read more

Anna the manager reached out to me after my initial review and sent me some coupons to encourage me to come back and give this location another shot. It took me awhile, but I finally made my way back over there and the service was much better. Glad to report that the slushee machine was back up and running! I appreciate Anna caring enough to try to make it right a going out of her way to make my impression of this location better! read more