We went here midday Easter Sunday so yes there was a long wait but our service was amazing. We placed a mobile order but had to call and cancel because we had to make it to an appointment. Victoria, the general manager, was the sweetest and understanding woman ever. She offered to make our drinks later if we were able to come back. After our appointment we came back and the parking lot was packed but Victoria recognized us and let us know she was starting our order. To apologize for the wait she brought out some ice cream and was very apologetic. We watched 3 different people get out of their cars and yell at Victoria for the long wait but she was very professional. Shoutout to Victoria for holding down the Sonic on Easter Sunday with only 2 other people in the place with her! read more

Absolutely miserable service. Don't even bother getting in the drive through... your order will not be taken. Don't bother pulling up to the window, they won't even look at you. If there ever was a place that AI needed to come through and put humans out of a job, it'd be the Sonic right here. Disgrace. read more

Sonic Drive-In - The states worst drive thru staff. - Burgers Near Me - Destin, Florida

I stood in line at the walk up counter for 15 minutes, pressed the button a few times. No one ever responded. The drive through had a long line for at least 15 minutes also. So sad. I just wanted a slushie read more

Shame on the owner of this Sonic location! You have a huge clientele just from all the visitors coming into our beaches.... Prime location! YET, you don't have enough employees to provide the food and service to make it a success. Waited 45 minutes for an online order because of this. Ended up calling the corporate office. Plus, it's EVERY TIME we go. Why are you in business? You have people waiting in their cars and lining up in the drive thru. The poor employee at the window only had one helper and had to only take orders thru the drive thru. Very poor ownership. read more

Sonic Drive-In - What it's like at this Sonic.... - Burgers Near Me - Destin, Florida

I ordered food to be picked up. Went to location and tried to pick up the food for 40 minutes. Never got a response from an employee at all. Never saw an employee in the parking lot. Never got an employee to answer when I pushed the call button. Even went so far as to walk up to the building and knock on the window. Still no response. Waited 40 minutes and finally left without my food. During this time, I also saw about 20 other customers pull out without getting service. read more

Honestly there is no point in coming here. Service is very slow and has always been the case. Surprised this location is still operating with how poorly it is being run. read more

Went this afternoon and placed an order that included three milkshakes. They told us it would take 20 minutes "to make all those shakes." Declined and left. read more

Place is terrible. Hardly anyone here and we've been waiting for 40 minutes for a cheeseburger and tater tots.

Wow, they really don't care. Glacial speed at best. No smiles, no greeting. Love drinks from Sonic, but not sure the wait and inaccuracy (only 4/6 were correct) are worth it. read more

Absolutely not, they ignore you until you drive away. Overall horrible customer service. If you are looking for fast food. DO NOT COME HERE!!! And as a business owner myself, I can tell you that the staff here are losing 50 to 60% of their potential revenue. With just my interaction, there were four cars that all left the drive-through because after they said they'd be right with me they never took my order. Absolutely shameful read more

I have been here for almost over an hour and still have not received my food. They took 20 minutes to even take my order and they never apologized for taking so long. I never have experienced this kinda of service at a sonic before. This is a disgrace to the sonic community. I hope that they can do better in the future because all these cars sitting next to me (which is not a lot, maybe 2) are also waiting forever. I got my food and it gets worse. They didn't add the marina sauce with my mozzarella sticks. I got the wrong drink. I asked for ketchup and the lady never came back with any. She also did not come back with any change. read more

the wait was super long,the drivethru was broken,the icecream machine is broken, horrible

It was terrible service. We ordered three sandwiches and a French fry and the lady at the door I had to walk up too to get my French fries because they weren't in the bag was extremely rude and swore she didn't sell me a French fry. Buuut I have the receipt to prove it. She didn't even wanna give me ketchup because she was insisting I never bought a fry. And on top of that we gave her a 100$ bill and our total was $18.47 she said she was coming back with change but didn't and when I walked up and asked she said we gave her a twenty!! She's lucky we're devout Christian people and that we're just gonna pray for her read more

Sonic Drive-In - Proof that we bought fries and that she only put that we gave her a 20 when it was a 100!!! - Burgers Near Me - Destin, Florida

This place just needs to get closed down at this point. Wait times are ridiculous. Expect to wait at least 30 minutes.

Terrible service we did a mobile app order and it took 45 mins to and hour to get and we only ordered 3 cokes

Ridiculously slow service. Sat at a kiosk for over 20 minutes, nobody took my order. Went to the drive through line. Over 20 minutes before they took my order with 1 other car in line. Unfortunately, this is not an isolated experience with this particular Sonic. If you absolutely need to eat at a Sonic, I would not pick this location; There are others within a 30 minute drive. read more

Sonic Drive-In - Half of the kiosks look like this; Either completely scratched up or non-operational in some manner. - Burgers Near Me - Destin, Florida

I have nothing positive to say about this place. It's got to be the trashiest place I've been to. 90% of the drive in stalls are broken. There's always a 15-30 minute wait on all orders even tho I placed and order through the app so you would think it would be quicker and easier but nope. The staff here always have some kind of an attitude, like they hate their job. No smiles and no proper greetings. Food is another story smh. I only come here for drinks and some times the drinks are just as bad as the service. read more

Sonic Drive-In - Been in this same spot for the past 10 mins. So much for fast service - Burgers Near Me - Destin, Florida

Avoid this location. My mobile order was lost. Seems unorganized. Never able to get thru here in less than 20 mins

This is the absolute SLOWEST...Sonic I've EVER been to. The waitress was SUPER nice, but um...that's like...her JOB...so...big deal. I ordered for both my wife and myself and it took an HOUR AND A HALF while we waited in the HUMID FLORIDA HEAT (because I'm a truck driver and had to walk from Best Buy) sweating and suffering all for some overpriced and OVERCOOKED carnival food. My hi-C was without flavor even though I ordered it with NO ICE, so apparently they don't check their drink machine very often. My chili on my fries and footlong hotdog was OVERCOOKED so it tasted almost burned (I guess is the right description?) and it wasn't even the headache of walking all the way back and complaining for a refund the waitress lied and said she "couldn't do." I will NEVER visit this sonic or any other again because of this grueling experience. read more

Sonic Drive-In - My bill. Yeah...ridiculous to be treated like this at THESE PRICES. - Burgers Near Me - Destin, Florida

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Disappointed in the management here.. I ordered the new number 4 combo bacon cheeseburger toaster with hickory smoked bacon and an onion ring with Texas toast. And a side order of onion rings.. the reply on the speaker "where out of onion rings" okay I said so no number 4 because it has an onion ring. "Oh no" was the reply "we have a tray a onion rings for the sandwich" ok I'll take the fries and sandwiches . After that conversation I still didn't get the onion ring on the sandwich. And I mentioned to the voice in the speaker and and a single hot onion ring was delivered to my car 15 minutes later. Oooops I already ate my cold sandwich.. so I enjoyed my single onion ring. As I said management is a disappointment. Do you think they did their best in making my meal whole by bringing my onion ring out 15 minutes later after I ate the sandwich is good customer service? And what about the fact there is an onion ring shortage is it COVID related or is it management probably didn't plan ahead? read more

Sonic Drive-In - Bacon cheese burger toaster less onion ring - Burgers Near Me - Destin, Florida

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if you like being ripped off this is the place for you. my husband and I stopped in for lunch while our daughter was shopping with friends at the Commons. we ordered and sat and waited for at least 45 minutes. the worker came out and handed me half our food and no drinks. when I asked where the rest of the food was the guy told me that was all.. No receipt was attached. I returned the food to him and asked for a refund as at this point our patience was gone. The manager came over, scrolled through the device looking for our ticket. I showed him the charge on my bank for our order and he still couldn't find our check. He explained that our ticket was so old he couldn't find it in the system. i agreed and told him that's why we were upset and wanted to leave. He advised me to call corporate. I've called corporate twice and they keep telling me someone at the store will have to follow up as the store has to refund the money. Here I am, 3 days later with no food, no refund, and obviously the local sonic doesn't care. I hope to warn others to avoid this place unless they enjoy being ripped off... read more

waiting 30 minutes at the kiosk pressed the button 3 times, no answer so we decided to go through drive through, waited another 30 minutes and we were the only car in the line. Then to top it all off they forgot my large french fries. Do better sonic this is absolutely unacceptable. read more

I took 20 minutes and they didn't even answer on what we wanted to eat. we never got or food or place the order

Sucked and it was cold! Went there on my vacation just for something quick. Ate outside and once we got our food it was horrible. The food was cold and fries taste nasty. The lettuce on the burger tasted like they were old. Plus my son is allergic to mustard. We ordered a plan cheese burger with bun burger and cheese. He looked and it was LOADED and words can't even explain how loaded this burger was. I wouldn't eat there again I'm someone paid me. read more

This location is a favorite of ours. The manager, Alex, was really helpful in correcting a problem we had tonight.

I wish I could give less. Service very slow. We ordered 1 sweet tea, and one unsweetened tea. We got to the toll bridge before we realized they have is 2 unsweetened teas. No wonder the ratings are so low. read more

Wtf Destin where's the management at this joint. 22 minutes just to order in a 4 car line. What a tragedy. Pay the people more you'll be able to hire more creating a faster order time creating more orders which create more revenue. It's not rocket science. read more

Sloooooooooooowest sonic ever. Took 2 pushes of the button before we got a voice and the place did not even appear crowded. When our server arrived he asked me for payment and when I told him I had paid via card he said it didn't go through. I said, "hmmmm, that's funny, your screen said it processed the payment. Waited another 5 minute for him to go back to check. Oy! I almost paid twice. I would definitely say it was sub-sonic vs super sonic experience. read more

Probably one of the slowest Sonics I've ever been to. I would feel more sorry for them and their lack of staff if one of their employees wasn't shooting the shit with one of her friends at a stall while there were several cars waiting. read more

Genuinely the slowest service i've ever experienced. Person in front of us sat at the drive thru window for at least 20 minutes without being spoken to. read more

This is the worst experience I've ever had. Whoever owns this location should be ashamed of themselves, there is zero management and zero customer service. Waiting over 30 minutes without a single person saying a thing! Corporate will be getting a phone call 100%! read more

DO NOT come here right now!! I've been waiting in the drive thru lane for over 15 minutes and at the window for about 5 minutes. Haven't spoken to anyone. No one has opened the window to even say they'll be with me shortly!!! read more

On this ridiculously stormy day, the crew at Sonic held it down! Great attitudes and smiles, along with some of the best sonic I've had (awesome breakfast burrito!) In ages! read more

Okay they arnt terrible some of them truly are friendly, who ever the girl was sitting outside on 07/10/22 telling ppl were closed at 8 was not very nice. But I came back and I will say they did redeem them selfs! Very very busy but still so polite read more

Horrible service!! Don't come there. Three cars were in front of me and waited 38 minutes. Once I got to the window she didn't come until 7-8 minutes after. The woman was not doing her job and very slow. read more

They do have a drive thru. Slow, slow service during happy hour. Drinks okay. Nice people.

The slowest Sonic I have ever been to. 3/4 drinks were not right. BLT was burnt inside and out on bread. My tots tasted and looked freezer burnt. We are a Sonic loving family and gave this one another try after last summer's vacation. (It took forever then) However, after this summer and waiting 40 mins for 4 drinks and a snack that wasn't up to par, we won't be back to this Sonic. Hopefully they will get it together soon because they seem busy every time we pass. read more

I waited at the drive-through line for 10 minutes before somebody acknowledged we were there, and then was told it would be a 10 to 15 minute wait to get our order! Worst. Sonic. Ever! read more

Horrible wait time for a bag of ice, took over 15min just to order. See a total of 4 workers Inside so maybe short staffed?? Definitely won't EVER come to this sonic again!!! read more

What's wrong with this Sonic? Drive through only and slower than molasses. Took 20 minutes to get through 4 cars. Why did I stick around? Because I wanted a frozen lemonade. Did I mention that the drive through worker was apparently inept? I understand store staffing issues but this was ridiculous. read more