For so many people to love Sonic as much as I do, the one here near my location in Carbondale, IL has got to be the slowest fast food place on the planet. Not that my one opinion will even matter to anyone & I'm not trying to get something for free bc honestly , I would never get it. The workers are nice enough but if someone can't get a chili dog meal after 15 1/2 minutes, they probably shouldn't be open. I quit going to Sonic a long time ago for the same reason but every once in awhile I give it a try. Never again read more

Omg. This place is SOOOOOOO SLOOOWWWWW!!!! It doesn't matter what you order! A drink, a piece of chicken, anything...and it takes FOREVER. Idk what they are doing inside but it's only a small kitchen. Please get it together. It doesn't need to take a full episode of scandal to get a simple order. read more

Came around 9:50 pm. Went through the drive thru. We tried to order a head and it wouldn't let us check out. Because the chocolate fudge shake is no longer an option but on the app you can add it to cart. Went through the drive thru ordered 4 items. 3 were shakes and 1 was a drink. When we were ordering at the mic. The person taking the order after every item we ordered said is that it. Are you done. Very rude and short. On top of that we waited for about 20 min to get our drinks and ice cream. They were cars in front of us. Right before it was our turn to pull to the window the lady came out and got our card and brought our drinks and card back in return. When we went to go around the car to get out of the drive thru. It sounded like glass shattered. When we pulled away we realized that we had run over a glass bottle. When one of my friends went in to tell them about what happened. They were very rude and said okay we will take of it. Which by the way 2 other cars also ran over it. As someone who drives a sport car myself they were also a lot of other sports cars there. Our tires are not cheap to fix. Sonic employees did not want to deal with it. One came out and did finally sweep it up and asked if we were okay while the others stayed in side and complained about what had happened. I hope from now on no one else has this problem. If you were at sonic in Carbondale il around 9:50 / 10:30pm on June 1st 2025 please check your car tires!! read more

If I could give zero stars I would. They have awful customer service. They are high 99% of the time the place reeks of weed all the time. As a former worker at both Carbondale and Du Quoin sonic Carbondale is by far the worst place I've ever worked. Me and my boyfriend pulled into a stall pressed the button and waited for service. Several cars were pulling in around us and they immediately took their orders. So then we got tired of waiting and went through the drive thru only to be able to order half of our order and when the lady says "will that be all for you" my boyfriend said no and she read us are total and stopped talking. We were so mad we just drove away!!!!! read more

I really like the people that work there they are really friendly and nice and they have a spider but it was nice and the people there name there friend spider sky but it was fun and I think we made them happy and sky Ty for nameing the spider sky and sorry there were 16 of us but it was fun And the food was good and the ice cream and we have so so much fun Ty ! read more

The service was was horrible came here to get food. And the person that was on the mic was short and condescending. Very unprofessional. And doesn't seem they keep the place up from trash. Very disappointed. read more

Not that Sonic is ever great, but this was probably my worst experience to date with the fast food chain. The bread on the burger was stale, stiff, and dry, and the cheese was completely unmelted. Definitely not worth the price premium, relative to McDonald's. read more

I wish they would give you a number when you order from the center area with a large group of people ordering separately since it's quite confusing whose food is whose. But then again, perhaps the place doesn't usually get a large group. It's better to order at a drive thru menu than to order from the center. There are no Sonic in Northern California so it's always fascinating when I come to one of these. The drinks combination is quite the selling point. Although the tatter tots and the popcorn chicken are popular sides. They make the food after you order it so it's fresh. read more

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Pretty good option for food in Carbondale. Yes it is fast food and from was I've heard it is made terribly but it's still good. Mozzarella sticks and yhe french toast sticks were a big favorites of mine. I've never had a bad experience. Though sometimes it can take a bit of time for them to get your food out but it all depends on the time of day, the number of staff members, and how many customers. Just pull in, check out the menu, press a button and order; then slide your card to pay. Once you get your food you can head home or eat in your car. There's also a front seating area where you can sit and eat as well as order right there. If you have heard of this place or aren't familiar with it, there is no inside option. Which can be nice and sometimes isnt. Depending on what you're looking for it may or may not be for you! read more

tried to go through the new drive thru, i asked for one second to think about what i wanted and then they never answered me again. even after trying to get their attention myltiple times and practically yelling they still did not answer to take my order. i had to leave the drive thru and go to one of the regular order stations to finally order my food and even then most of the screens don't work. then after all that, i could hear their entire conversation about child support through the speaker because they left their headsets on. to top it all off i asked for large meals and they couldn't even get that correct. read more

Yeah don't get me started. The manager is incompetent, and wanted to charge us for extra sauce. Waited around 15 minutes for some wings. One of the workers aka Jiggypuff confused the hell out of me. I could not understand her at all. -Mr. Broflovski out. read more

I would give the Carbondale Sonic location a zero if that was an option. I used phone app which would not work after attempting to shut phone off and advised by Sonic team member to reinstall. I did and when I pushed the red button in stall after messing with app for over 25 minutes (I only have 1/2 hour lunch time), I was told by team member that helped me that manager said they would not honor 1/2 price drinks. I WILL NOT BE BACK AND HAVE NOTIFIED CORPORATE SONIC OF POOR PRACTICE AND NO CUSTOMER SERVICE FROM MANAGEMENT! read more

Had to correct my order for a chicken sandwich 9 times. And they still gave me the wrong thing and charged me $3 more than what my sandwich cost and they drenched it in mayo. read more

The food is OK. The service is lousy. Ordering was very difficult because we could not understand the order taker. The delivered order was incorrect. They were too stingy with condiments and we did not receive enough plasticware to eat our food. read more

Food is always good but lots of luck finding a speaker that works. Took me three tries to find one that communicates but then the display doesn't work when paying by card. Pretty annoying. read more

The best thing here are the drinks. I have a route 44 diet cherry limeade almost every day!

What a load of shit. I came to sonic yesterday to try to get some food. I had a couple coupons that somebody was handing out one time on the college campus nearby. I had a "1 dollar off any combo meal" or so I thought. I had ordered the Jumbo Chicken poppers, a medium and large is priced at ~5.69 and ~6.69 respectively. I ordered the large, but instead of giving me one dollar off, they charged everything separately instead of the "combo" meal, so it would be priced about the same, if not more than a combo. I asked the lady on roller skates, but just waved the receipt in my face and I didn't really want to argue over a dollar. I think they purposely did this because they didn't even give me the receipt that they waved in my face. My order came out to ~7.44. I could have gotten NOT FAST FOOD, and something delicious for this amount of money. This is the second and last time I will be going there. The amount of money that they ripped me off is not the issue, it's the principle of the fact that they cheated you. read more