Sonic was able to provide me the service I need for transporting my vehicle. Everything was seamless.!!!

Very easy process to have vehicle picked up and delivered. Never no issues with the vehicles I have shipped.

Working with Mike was just a pleasure. He made this first time experience a very positive one.. He was friendly, upfront with what I should expect, honest and polite The car was picked up on the day assigned and delivered early. The price was better than anyone else I called. The whole experience was great. I will use Sonic again in the fall. read more

Overall, the administrative work was done very well and I ensure a smooth pickup and delivery. Victory Wenzel did a great job working with me to ensure everything went off without a hitch. My only gripe is that they REALLY need to provide more realistic prices. The original price I was quoted was $1500 and when it came time for the pickup window they couldn't find a carrier to accept that price (I was quoted on average by others in the 2300-2800 range). My price eventually shot up to $2500 in order to get actually picked up. Just realized that the end price will likely be around what everyone else is charging as well. read more

Potential customers: ask the owner these questions before trusting this company with your vehicle. A transparent and ethical business owner should have no problem answering reasonable questions about how the company operates. If the owner avoids the questions, changes the subject, or refuses to explain the company's policies, potential customers can draw their own conclusions. Our experience involves my wife's Mercedes being transported from New Jersey to California. We are paying good money for professional cross-country vehicle transportation. The delivery estimate has changed repeatedly. Delays can happen because of traffic, weather, mechanical problems, routing, and other circumstances. The bigger problem for us has been communication and accountability. When we call asking where the Mercedes is, we have been told that the company will contact the driver and find out. On multiple occasions, we then did not receive the promised follow-up. We have also been told to communicate directly with the driver ourselves. That raises some very basic questions I believe the owner should answer publicly: 1. Are you simply a broker who finds a carrier, or do you take responsibility for managing the customer's shipment through delivery? 2. Once the vehicle has been picked up, does your company have a system for determining where it currently is? 3. If a customer calls asking for the location of their vehicle, can your office contact the carrier or dispatcher and obtain that information? 4. Why should a customer who paid your company have to repeatedly chase the truck driver for basic status information? 5. When an employee promises, "We will find out and call you back," what is your policy when that follow-up does not happen? 6. When an estimated delivery date changes multiple times, does your company proactively notify the customer? 7. Who is responsible for communicating with the customer--the broker, carrier, dispatcher, or driver? 8. If the driver does not answer, what process does your company have for locating the vehicle and obtaining an update? 9. Can customers receive the name, USDOT/MC information, and insurance information for the carrier actually transporting their vehicle? 10. What exactly does your brokerage service include after the vehicle has been picked up? 11. What system do you have to prevent customers from being left wondering where an expensive vehicle is while it is traveling thousands of miles across the country? 12. Most importantly, once you accept a customer's business and arrange transportation, what responsibility does your company accept for that customer until the vehicle is delivered? I am not asking the company to guarantee that transportation delays will never happen. That would be unreasonable. I am asking the owner to explain how his company handles communication, tracking, follow-up, and accountability when delays do happen. My wife entrusted this company with her Mercedes for transportation across the country. We expect reasonable status updates and professional communication--not repeated delivery changes followed by the customer having to chase the driver to find out what is happening. Before doing business with Sonic Auto Transportation, I recommend interviewing the company first. Ask these questions and let the owner answer them publicly. Then decide for yourself whether those answers represent the level of service and accountability you expect when someone is transporting one of your most valuable possessions across the country. read more

We purchased a vehicle from an auto dealership in OH, to ship to Orange County, CA. There was definitely a learning curve in the auto-transport process, but now understand why I read so many reviews about quoting one-price, then paying another: The auto broker quotes a price based on similar prior routes. Different brokers quote different prices, but they ALL go on a central board. Drivers look at the board, and decide which vehicles they want to pick up, depending on a variety of factors, such as demand, space, and route. Clearly, the lower the price, the least attractive your vehicle is to them. Original quotes to move our vehicle ranged from $1,100-$4,200 between different auto brokers. We accepted Sonic's quote of $1,350. After a week of waiting for a driver to pick up our vehicle at $1,350, I increased our price to $1,900. We waited a couple more days, and still no driver picked it up. It was then that I realized that we were never going to ship our car for $1,350. It wouldn't have done any good to switch to another broker, since they all use the same centralized system. I finally accepted a price of $2,500 to ship our car--$1,150 more than our originally quoted price. However, it's important to know that Sonic (or any auto broker) does not set the price. The market sets the price. You might get lucky and a driver wanting to fill his last spot might pick up your vehicle for a low price--but that wasn't our experience. In the end, we didn't pay the lowest of all the quotes, but we didn't pay the highest, either. As far as the shipping goes, they took detailed photos of every angle of the vehicle upon pickup, and upon dropoff. They sent me a copy of the auto transporter's Certificate of Insurance. No one stayed in contact with me, however everyone (broker and transport) always answered their phones when I wanted a status update. They were professional, and delivered our vehicle perfectly. Once we agreed on a price, that was the price. They charged us $650 on a credit card at the time of booking, and the rest was paid in cash, Venmo, Cashier's Check, or Zelle. There was never any question of the driver asking for more money, or any other questionable practice. Our vehicle was a Ford F-350 XL, so we wondered if there would be a delivery "surcharge" for gas or size, due to the weight and length. There wasn't. Once I understood that they didn't change the price on me, but rather use an under-bidding tactic to get my business, I didn't really blame them. I was going to pay $2,500 to ship my vehicle all-along, and I just had to understand the process. I would use Sonic again. Albert was patient with me, and I know that I was annoying with a million questions. Not sure that I would buy a car out-of-state again, but if I do, I would not hesitate to use Sonic. They did a great job. read more

I needed a car shipped from a used car dealership in Florida to my home in Indiana. If you don't know how vehicle shipping works, here's a primer: You don't normally deal with the shipping company/driver directly. You work with a broker who will give you the estimated cost of the job. When you accept their "offer", you pay a small down payment ($100?) and the broker posts your job for that price on a website (Central Dispatch) that all the shipping companies look at. Hopefully, a company accept the job at the price that your broker posted. If the price is too low, the shipping company will contact the broker and tell them "We will do this job for 'X' dollars instead". If you have a shady broker, they will accept the job at the new, higher price and wash their hands of the whole situation. That's where you hear the horror stories of drivers arriving at customers' homes and telling them they owe hundreds of dollars more than what the customer originally agreed to. If you have a good broker, they will first contact you to let you know that the price has changed and ask if you will accept the new price. That is exactly what happened to me with Sonic Auto. My job manager, Harper Jade, initially said that he could get my car to Indiana for $700. He said the deposit would be $250 and I gave him my credit card info. He posted my job on Central Dispatch and then I immediately started getting text messages from shipping companies that said "We saw that you need to have your car shipped from Florida to Indiana. No company will accept the job at the price posted. We can transport your car for $1600. Is that OK?" Of course that was not OK so I told them all to pound sand. I was going to hold out for a better price. A few hours later, Harper called me and said that a company accepted the job for $750. He was very apologetic about the price increase (from $700 to $750), but that was the best he could negotiate with the shipping company. I was grateful that he was able to get a price close to the original estimate. However, I reminded him that I had a $50 off coupon for messaging Sonic Auto on their Instagram page. Harper said because I had the coupon, the price was back down to the original $700. The driver picked up my vehicle the next afternoon and it arrived a few days later. The only breakdown in communication was that when the driver arrived with the vehicle, he asked for more than the $450 I thought I owed ($700 minus the $250 deposit). He said he needed $600. Confused, I contacted Harper via text and immediately got a response. It turned out that Sonic Auto only charged me a $100 deposit instead of $250 (without telling me about the reduced deposit). That's why the driver was owed $600. Fortunately, I had enough cash on hand to pay the difference. read more

I had a wonderful experience with my car Transport. I would definitely recommend it again. They have very friendly staff and very accommodating. They really act like they care about the customer. Harry was great at communicating with me every step of the way! read more

Bummer of a situation. Needed to transport car from NY to CA, so my dad starts helping me find possible shipping companies, that's how we found sonic. We were quoted 1200 to ship my packed car, everything goes through: deposit, text confirmation a few days before, etc. Morning of, I get a text from the driver telling me he can't pick up my car anymore due to a payment issue from another dealership. Frustrating, and if you're a planner or doing any type of major move it's even more so when you call the broker (in my case Fred) only for them to tell me they see now that they have a missed call from the driver. After I was told he was informed of the situation and working on it (if I hadn't called right away it wouldn't have been on the company's radar for who knows how long). Anyways, quote went from 1200 to 2000 with the idea that this new guy would be here the following day to pick up the car. What guarantees this dude shows up if the last guy could back out so easily? So much stress and hassle. Ended up looking elsewhere for last minute help. Do yourselves a favor and whatever dealership you got your car from, CALL THEM to see who they recommend for this stuff. We ended up asking Subaru for a recommendation, and sure enough car was picked up no issue. read more

Services was accurate, to the point, reliable and professional. The value vs service was perfect.

Excellent service. Mike was amazing, we did have a hiccup with pick up and drop off round trip but he was quick to fix it and made sure we were taken care of. Prices are very reasonable and they provide great service. Mike stayed in communication from start to finish. Great company, will use again! read more

Everything went as smoothly as it could. Even when an issue happened they worked through it and still got my vehicle to with the best of care. I would highly recommend all the time every time. Eli checked in often and was super knowledgeable even in the face of adversity he handled any issue with ease!!! read more

Absolute crooks!!!! I signed a contract two months ago to ship a car from colorado to florida, agreed on the price and sign the contract. Then today, the day they are supposed to pick up the car they call me and up the price $300! i am stuck scrambling to find another carrier to ship the car before i get on a plane tomorrow or take it in the shorts and pay the extra money. Completly unprofessional and dishonest business practice. STAY AWAY from these guys!~!!! read more

Dont ever use this company!!! They dont stay on their word and still take your money, the worst experience I ever had an I will not recommend to nobody ever use this, they stole from me $650 after they didn't even stand in the quote and time we agreed. The customer support the rudest people and zero help only telling me they will take my money anyway!!! This is my information. My phone number: 3057725848 email: pilarpolania86@gmail.com My Issue was this year in month of February for your records! And the woman answering the PHONE can being rude an hanging up the phone on me!! read more

Zero stars if I could, this place is a scam, quoted me thousands of dollars lower than what was actually quoted from the beginning, all their reps lie and the car was never shipped, complete scam, stay away from this company. Christian was the worst rep and did not do anything to help read more

0 stars. Absolute SCAMMERS. I paid for an enclosed trailer and my vehicle was brought on an open trailer. They refused to refund me the difference between an open trailer and closed trailer. They then proceeded to lie and say that it was picked up on a closed trailer.And then switched onto an open trailer, because the truck broke down. The driver of the trailer mentioned that it was picked up on an open trailer from texas to california. They still refuse to refund me the money. And I had to dispute it with my bank. I would never use this company again. read more

The company was in good communication. Both Luke and Mike were helpful. My car was picked up on time and delivered on time. The price remained the same as quoted. The company was in good communication. Both Luke and Mike were helpful. My car was picked up on time and delivered on time. The price remained the same as quoted. read more

Our experience with this company was nothing but a frustrating waste of time. We were initially quoted $2,300 to ship our vehicle from California to Puerto Rico. They collected our personal information and assured us that price was locked in. We were also told we could transport up to 100 lbs. of personal belongings inside the vehicle. Unfortunately, none of that turned out to be true. After being connected with a representative named Christian, we were informed that the original quote and the information we had been given were incorrect. He then tried to charge us more than double the original price. After multiple back-and-forth conversations, we were still willing to move forward despite the price increase--only to be told they could no longer ship our vehicle at all. The entire process was full of misinformation, broken promises, and wasted time. If you're looking for a reliable company to ship your vehicle, I would strongly recommend looking elsewhere. read more

Had a great experience with Sonic. After a previous booking with another company got canceled, I was a bit nervous, but everything went super smoothly with Sonic. Pickup was even moved up a day, the driver arrived quickly, and communication was clear throughout. They provided photos before and after transport via a tracking portal, and my car arrived safely with no issues. Price (west coast to east coast) was very reasonable too. Overall, very reliable and easy process--would definitely recommend. read more

Good customer service and well recommended to friends and family came the delivery as promised...

Excellent service from start to finish. My vehicle arrived safely and on time, and the communication throughout the process was outstanding. The driver was professional, friendly, and kept me informed during the transport. I highly recommend Sonic Auto Transportation to anyone looking for a reliable and stress-free vehicle shipping experience. Thank you read more

Sonic Auto Trasnport is the gold standard for moving vehicles across country. Fred, their sales rep, was professional and made sure all my needs were met throughout the entire process. My vehicle arrived on time and looking just like it did when I loaded it 7 days before. The price was excellent and the service and communication couldn't have been better. I highly recommend Sonic and Fred to anyone looking for a good honest company that has no hidden fees or gotcha price hikes like other companies I've dealt with. Rest assured your vehicle is in safe hands and on its way with Sonic!! read more

SONIC SUCKS ... they called the day of pick up and had great news that they'll pick up early (which is not convenient if you're organized and a planner). However, Jeff Buckley then shared the other piece of news that the price has doubled. They charged me $200 for cancellation ... when it was Sonic's doing by doubling the price. Subsequently, I had to miss work, drive 3 days and was (really) late to my sister's wedding. SOBs are completely shady ... DO NOT EVER WORK WITH SONIC! read more

Super professional, on top of it every step of the way. They did a great job getting a hard to fill route and I fought for my $ every step of the way. Highly recommend. read more

John was very courteous and helpful. He helped me find the best deal. He also updated me every step of the way. Pick up and delivery was easy and no issues. Delivery was with no damage and the driver was very friendly and did his duties perfectly. read more

Hello everyone, If you are planning to ship your car, PLEASE AVOID SONIC AUTO TRANSPORT AT ANY COST. They trick you last min. if your move is family move. (if your Move-out day is last day for your old address) They ask you to pay using Zelle last min. giving impossible reasons. I fell in that trap and lost $1250. My name is - Prafulla and my email is prafulladv@yaoo.com. I can send you very detailed documentation on how they cheat you. PLEASE DON'T USE THIS COMPANY. Some of the people I was in communication with are 1) Victory Wenzel - Senior Shipping agent, Call or Text: 14244211899 2) Anthony Daniel - (530) 615-0319 read more

The car arrived safely. I was quoted $500 and ended up paying I believe $850 instead. The truck broke down on the way but not a huge inconvenience. The driver and person who set it up for me were both very nice and kept me informed. I would use them again but know that the cost may be higher. Also I have received 5 separate emails begging me to complete a survey. read more

Fred Turner was wonderful to work with. He cared about my situation and did everything possible to find a driver for me when the previous one canceled. Highly recommend. read more

Vehicle was safely transported from VA to CA! Arrived quicker than expected although we did experience some beginning delays. Although there were pick up delays they communicated everything very well through the process. Would use this service again! read more

US DOT 3437626 MC 1115582 I worked with a broker at sonic-auto named Christian Woods, mostly however it turned out all the emails were done by his "assistant" Michelle. She went above and beyond to secure me great deal to tow my 5th wheel camper 550 miles on Dec 29th. I was wondering it sounded too good to be true at $845 with the cost of diesel in california. The first driver cancelled the morning of 29th, so he found another driver on the day of transport, this time at $1,500. He told me he would send me the driver's phone so I can have contact with him, and that the driver could be there in 2-3 hours at 11AM. 4 hours later I have heard nothing yet, sitting there packed and ready to go, so I called another driver and got my RV towed. by 7pm that night the Sonic driver texted me he is having truck trouble after i called and spoke to Michelle, his "assistant" and she contacted the driver. I emailed and called this Christian Woods to cancel the contract, never heard back despite asking him for confirmation of the cancellation, which he never did. I have been on the road busy with this transport situation for 5 days now with little sleep, and today was the first time I had a moment to log into my credit card. Guess what, they charged me that $550 on the 30th December like Kings of Deception and Fraud. I emailed to have it reversed and have not heard back. Off to better business bureau and law enforcement I go. EDIT 5 Jan 2026: The "owner" Alex is under the impression that the driver's information was sent to me, it never was. I kept texting and emailing and later called, but there was no driver. Late in the day somebody texted they were having truck trouble. the deposit is supposed to be charged AT PICK_UP when the driver hooks up your vehicle, not the next day after ZERO service was performed. Notice ITEM C in the contract .... its VERY clear, and now Alex is Lying because no driver ever contacted me for pickup that day, no driver showed up, nothing. NO SERVICE WAS PERFORMED. ----------------------------------------------------------------------------- C. Deposit Due Upon Pickup Upon the vehicle being picked up by the Carrier, the deposit amount shall become immediately due and payable. The Customer hereby authorizes Broker to charge the credit card on file for the deposit amount at that time. ----------------------------------------------------------------------------- So now the "owner" Alex gets to literally redefine the English Language and redefine the actual meaning of English words as the wording of his own contract doesn't suit his ego. "Regarding the deposit, as noted in our agreement, it becomes non-refundable once a driver has been assigned" NOTICE from owner Alex: 1. Due to a last-minute cancellation by the originally assigned driver, we were unable to secure transportation --- It was THEIR FAULT The LAST MINUTE Cancellation yea. IN his Own Words. 2. rate was higher than expected --- Next best thing due to THEIR LAST MINUTE Cancellation ... 3. we immediately sent you the driver's contact information --- Never happened, i in fact nagged and nagged for hours to get it, to no avail 4. While the driver arrived later than planned, the pickup was confirmed, and the assignment was secured, which fulfilled our responsibilities under the signed contract --- Uhhhhmmmm ... yea no. Nothing was "Secured" until and unless that driver showed up and hooked up my rv. He never even contacted me, and I was NOT given that driver's information and the penultimate arrogance after THEIR OWN LAST MINUTE CANCELLATION AND CONTRACT RENEGOTIATION AT HIGHER RATE to make the deposit almost as much as the original contract .... ..... WOW. Just wow. Contract says one thing, Alex decides its once the driver has been "assigned" ... that driver would be "assigned" and show up a week late for all he seems to be able to care. yea no Alex. You better get me my refund and quick. read more

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Joseph F. did an amazing job with our delivery of our subaru. I would gladly work with him again.

A broker for this company tried a "bait and "switch" with me. The agreed upon and signed contract was for $600, but on day of pickup the broker wanted $1650 claiming the previous driver was suddenly no longer available and another driver was nearby but would need more money. I refused to be pulled into this extortion game. The next day, the broker said he found me another nearby driver for $1350, then $1300. When I mentioned the "bait and switch" game that he was playing, he said "Thank you" and hung up. I have not heard from him since. read more

I contacted these guys and they gave me a quote of $500 for a transportation service. They did not explain anything of how the service works. I was told by Robin that vehicle pickup would be on a Friday, then I was told Monday and again I was told Tuesday. They wasted my time. Meanwhile the auction house stated they would start adding a fee of $50 per day. Sonic did nothing over three days, promising next day pickup. I incurred $125 in fees because of their disorganization. In addition, Robin said there was a change in price from the original $500 to $1,200. They just wasted time and bait-and-switch led on me. I ended up going with another service that was efficient and actually gave me the final price instead of leading me along. Simply - Don't use Sonic. Unprofessional and a waste of time and money. read more

this company lies theu tell you one price then jack up the price afyer getting ur commitment. this company brokered my deal sent me insurance docs for the driver my car showed up 2 days late it also was secured to the truck by wrapping chains around my tie rod then tie rod broke car hit ramp above damages are near 1500.00 the driver never said he put a new tie rod on and it was way out of straight called to make a claim w geico they informed me that this truck was not on the policy and that i'm the 7th to make a claim in 1 month and they are investigating the company for fraud,emma has taken weeks to resolve this and still will not make me whole i would never trust these people you will regret it !! read more

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Let's face it: Having your car shipped is a stressful endeavor. I lucked out in deciding to go with Sonic and having John Gardner as my liaison. He was available to me every step of the way and always got back to me immediately. I never felt like I was left in the lurch which was hugely important to me. Also, he was transparent with pricing and I ended up paying a good $1K less than I was getting quotes for from other places. Will I use Sonic again in the future if I need them? 100%. Thank you, John! read more

I had a great experience with Jasmine Santos. They were fast and efficient and were able to book me a trailer even through the weekend to meet my timeline. My car was delivered same day and I was able to get the necessary repairs done. read more

Great service, no delays and excellent customer service! Cars were delivered on time, to the right address and everything was well. I would highly recommend this service to anyone. read more

I was struggling to get a carrier to deliver my vehicle from Louisiana to California, after about month of being lied to and dealing with poor customer service, Jeremy Andrews from Sonic Auto Transportation went above and beyond to fit my budget needs, the scheduling was on point and actually had an earlier arrival that projected. He even followed up to see how things went. Jeremy is your go to guy at Sonic Auto Transportation. Thanks again Bro! I'll definitely be using him again. read more

The cars arrived and on time so that is the good part. The driver went above and beyond to make it happen - another good thing. Now the not-so-good: Unfortunately, although they had all the information about the types of cars being shipped, no one put a second of thought into whether they would fit on the trailer. My 1978 Spitfire is so narrow that it literally had half of each tire on the steel and we had to manually lift the back of the car to transition it from the ramp to the truck bed. Additionally, as noted by others, dispatch communication was non-existant after they got the deposit. The driver was late and no one would answer the phone. I have received more communication asking me to write a review than I was able to get as the scheduled pickup time came and went. The price was competitive. Expect your first quote to go up. read more

Jasmine Santos wa great. She was responsive and delivered a great shipment rate. Car was delivered ahead of schedule.