I love the merchandise the staff at this store is terrible and rude! I ordered an item to pick up at this store they never pulled the item 48 hrs later and someone else bought it! What is the purpose of ordering on line if they don't pull the item! read more

Made an appointment online for a bra fitting and was quickly measured and expertly guided to a couple of styles of comfortable bras. Service so quick and efficient. Buy two get one free was awesome. Treat yo'self. read more

Beautiful sale drew me in; 5/39$ panties. Have always loved the quality and the different designs to choose from in Soma. Unfortunately, if you are like me, you know you have to find at least one matching bra. So thankful for points and discount coupons. read more

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Absolutely a waste of time. The customer service there is beyond poor. I walked in, got helped getting around 5 items. I wait inline to purchase and another lady is returning what seems like a dozen items! The lady started a long conversation with her, and about 6 mins later she walks over to take her measurements!! Does not even acknowledge the fact that someone else is trying to make a purchase! I asked her if there is someone else who can check me me out and without looking at me she says no! Everyone is busy. Then she takes another lady and checks her out in front of me!! Even though i was in line! When i ask why she says she was in the middle of a transaction!! Total lie! The other lady walked in after me to the store and went to try on while I was in line! Way to lose a customer. This is on July 4th at 4:30 pm read more

I had heard good things about Soma fitting and bras so I drove out of town to visit the Oak Brook location. I told the salesperson I wanted a fitting. she told me all the fitting rooms were currently full and she'd take my name. I waited awhile then finally took a look at fitting area and notice two empty rooms. I mentioned this to salesperson and was finally taken back for fitting. fitting was simply measuring rib cage and bust. I explained my specific bra trouble areas. sales brought six style bras to fitting room then left. none of styles addressed my bra problems (eg support, gaping cup top, bulging sides.). salesperson offered no assistance with adjusting straps or hooks. bras were painfully tight and uncomfortable despite being same size as I was wearing that day (maybe Soma run small?). when I pointed out how bra cup wasn't filled out the salesperson simply said that's how I was built. ended up buying nothing. had hoped for a custom fit and some bra solutions but walked away disappointed. read more

Had an amazing experience today with Bernadette. She has a ton of experience and spent a lot of time with me to find the perfect bra and panties . She was not pushy and had some great ideas to come up with items that really fit and were figure flattering - she will be my go to person for future purchases . read more

Soma let me down. Literally and figuratively. Soma touts themselves as a boutique type bra store where you're supposed to get correct, custom fittings and quality products. I think the goods are pretty great, but you'll have to spend a lot of time searching to find the right fit and may still walk away unsatisfied with the experience. The employees were really nice and did help us out, but I was fitted incorrectly and spent over an hour in the shop trying on different combinations of cups and bands to get a strapless that worked OK. And, as I discovered at the other Soma I shopped at before, the style of the bra can drastically change the sizing you need. It's very odd, but we selected a few options via trial and error. If I'd gone with what they claimed was my correct measurement, I'd have been swimming in most of them. After finally finding a regular bra that seemed to be a good candidate (I picked it out myself) and a strapless/convertible that only held me in place properly with the straps (I suppose clear will have to do in this case), the associate that helped us for most of the time asked if I'd like to get 2 of the strapless to get a discount. I said that would be fine but requested that she give me a different bra than the one I had tried on because one of the cup's molding was misshapen as if it had been worn, washed and returned, or possibly packed away improperly and indented, or it could just be poor craftsmanship. Either way, I wasn't going to pay $30 for a defective product. The employee had popped into the back room to get a different bra and a second bra in black. She returned and gave my items to the cashier. But wouldn't you know that I drove all the way home and discovered that the deformed bra was in the bag. Guess I'll be going back to get this fixed. Boo! read more

Good luck on going inside the store, being greeted, and actually getting some help. Better luck at Victoria Secrets.

I have tried so many bras. From cheap too expensive and I haven't found anything that fits right or that I'm comfortable in. Until I came here talk about amazing women who are willing to let you try on 1 million bras and still be very patient with you. I found The right bra unfortunately they did not have a hot pink but I'm OK with that. My size bra is 34G and they're not all made the same. I love my bra now!! The people there were so sweet and understanding. They took their time with me and explain to me the different bra. And why the size are all different thank you. read more

I went to Soma back in March and I was very nervous to go in for a fitting because I had ordered online with my old size and had gained some weight. Hillary helped me from the moment I stepped in to evenly exchange my order for the correct sizes, but also make me feel comfortable when getting fit. She was gentle, and very kind and I left feeling so much more confident even though it was a larger size. I do think the bras are a bit pricey however, the do last through daily wear for a long time and if there's a sale going on, it's a great! read more

This is a smaller store in the Oak Brook mall. I bought some nice things here for my wife in the past. Over Christmas, I stopped in and was immediately cornered by the woman who wouldn't stop and let me breathe. I don't know if I'd go back. It was very high pressured and the dude can't abide. read more

Great selection of intimate apparrel but the salesperson was a little overbearing. The used car salesman--gotta get a sale approach doesn't work when buying intimates. Kind of pricey for some items compared to Macy or Lord/Taylor. read more

I came in early a few Saturdays ago in desperate need of some bras that fit and didn't make me want to scream after wearing them for four hours! The woman who fitted me was fabulous, I wish I could remember her name. She took her time, despite the store being busy while I was there, to bring me a variety of bras and make sure they fit properly. I left with some great bras, panties that look fabulous (and really make clothes look good!), and some comfortable shaper leggings. Am really impressed with the soft fabrics as I have been wearing these items the last few weeks. The other woman working was alot of fun and also very helpful. The prices, especially on the bras, are super reasonable (like their basic one, is 2 for $50, that's like Kohl's prices on a WAY better bra. I got two of those too!). Thanks Soma! You breathed new life into my wardrobe! :) read more