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Torrid

3.3 (16 reviews)
Open 10:00 am - 9:00 pm

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Missy L.

I have been shopping at Torrid since they opened in California and was SUPER excited when they finally came to IL. Love the clothes but hate the cost. I know it cost money to be plus size and look hot but still...The workers here are super helpful when ever I come in and I am sad to say 1-2 know be by face.

Waiting in the long line in a Friday afternoon with one cashier. Would be 5 stars if you were staffed properly.

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14 years ago

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3 years ago

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18 years ago

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17 years ago

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15 years ago

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15 years ago

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14 years ago

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11 years ago

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7 years ago

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Torrid Customer Service

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17 years ago

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11 years ago

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13 years ago

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17 years ago

Graphic tees, and cute bracelets!!! I love Torrid. They are having a huge sale right now so Phat Girlz unite and hit them up!!!!

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9 years ago

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17 years ago

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15 years ago

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Review Highlights - Torrid

As we were going in to the fitting room, an AWESOME salesperson (I think her name was Lacey?) walked up to us and asked us what we were looking for.

Mentioned in 2 reviews

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Enzee Boutique

Enzee Boutique

(38 reviews)

$$

Unique and wearable collection at extremely doable prices. Helpful staff during my visit... but I…read morewas so touched by their effort after the fact. I left a jacket there as I was trying on some clothes. The staff was incredibly great about getting it back to me. They texted right away but I had already left the area. They then sent it very quickly through the mail. Beautifully packaged like it was an item I had purchased. I sent money to cover the delivery but they insisted I didn't need to. I'm just really blown away by the kindness and extra care. Thanks ladies!! I'll be back.. :)

This store is one of my favorites! I love their stuffs/ items on display. They have a lot of cute…read moreand adorable items that always draw my attention. Their jewelry is one-of-a-kind in a contemporary/classic way. The staff is extremely pleasant, and the merchandise is delightful. I'm particularly fond of the earrings on display here. The clothes on display are quite appealing too. I went to Enzee last week because I had a wardrobe emergency. Thankfully, they had exactly what I needed, as well as a plethora of other fantastic items! Over the last few years, I've acquired my favorite pair of chandelier earrings, as well as a slew of other trendy earrings and some cute clothing. If I have the opportunity, I will definitely return here again and again. Also, if you're looking to mix up your wardrobe and buy gifts for someone, I will highly recommend this location!

The Ladies Room Consignment Boutique - The Ladies Room

The Ladies Room Consignment Boutique

(37 reviews)

$$

I found some nice items but will never support this business again. Take heed of the Better…read moreBusiness Bureau "F" rating. https://www.bbb.org/us/il/lombard/profile/consignment-clothes/the-ladies-room-0654-88588623 My consignment experience was horrendous. On Sept. 21, I consigned 8 dresses including a St. John, a skirt, a jacket and a new Kate Spade bag still with tags. I was initially unsure about consigning the bag, but Angie said she was really interested/they really wanted it and I thought why not. I like to support small business. A few days later, I realized I hadn't received a copy of the contract I signed. I called and there was more than two weeks of back-and-forth: Angie would look it up and call me back, she sent it, maybe she sent to the wrong email address, etc. On Oct. 10, I finally received a screen shot of my items and the consignment prices with the contract date 9/21/24 and expiration date 11/21/24 No attachment or contract. I didn't worry much about it, and in hindsight I was too trusting. In December, I remembered the consignment. Every other consignment shop I've worked with either has an online portal to check your items/contract or has provided a courtesy call/reminder to pick up before items are donated. Clearly it was on me to remember and pick up when the contract expired. Not that I had or ever received a copy of a contract with their terms. I'm just stating what I'm used to. I don't live in the area. I drove up on a day off during their stated business hours; a sign on the door said they were closed. Went back a few days later, found them open and I arranged with Angie to come back on Jan. 24 to pick up my items. I saw several of my items on the floor and commented on it to Angie; I should have grabbed them at that point. I then had a medical issue requiring daily doctor's visits; one was scheduled for my pick-up day/time. I called and left a message that I couldn't come in 1/24 and needed to reschedule. Angie left a voice mail the next day that she had an opening the following Wednesday, if I recall. I called back and left a message that my work schedule didn't allow me to come in; requested a call back. After another round of phone tag, I emailed Feb. 2 with some open dates and times, explaining my tricky schedule with work and doctor's visits. No response. I got busy with work, family and the ongoing medical issues. Granted, again, I recognize it was on me that I didn't continue following up after the contract date (again, not that I ever received a contract) had passed. I assumed it was clear from my multiple contacts I wanted to pick up my items, and that I would get a response to my last call and email. I finally called and reached Angie on March 27. She said she was busy with customers and would call me back. She called back and told me that a few items had sold and I'd get just under $50; everything else had been donated. I told her I was angry at the lack of response when I had tried scheduling pick-up and the utter lack of customer service throughout this experience. She apologized as though she was reading a script; I felt as if she couldn't care less. She told me I'd receive my check in 5-10 business days. Needless to say, it's now April 18, no check and I'm not holding my breath or surprised. I should have heeded the prior reviewers mentioning their poor and similar experience. Lesson learned.

5 stars. The poor…read morereviews and experiences are very shocking to read because I've only had pleasant experiences with this shop and its owner over the years. I began shopping & consigning here over ten years ago. I found the experience to be convenient and extremely helpful. Catrina has great style and can find pieces that will complement your shape and aesthetic. Some of my favorite pieces were amazing finds from this shop. My fur was a GREAT deal! Several purses and accessories. Dresses and special occasion wear, too. I will say that she is very selective when selecting piece to consign and I appreciate that. I prefer to shop high quality items versus a high quantity of items. I appreciate that she will try and sell items on eBay as well as in the store to increase the odds of sale. She's always been great about supporting community efforts and has a philanthropic spirit around certain causes. If you didn't have a pleasant encounter with this store, I encourage you to return and share what wasn't to your liking. An honest conversation and an open heart can make a huge difference. I will continue to support this local shop whenever I can.

LOFT - Store front from inside the mall.

LOFT

(4 reviews)

$$

Came to the mall to do some late day shopping. The fiancee needed some work clothes, so we decided…read moreto stop in. We walked around a bit, and she tried out some clothes. She didn't buy anything. They have a wide array of styles. I picked out some tops for her to try on, but unfortunately, the sizes were limited. I thought the store's staff was friendly, and they were keeping up with the customers and fitting rooms. They were definitely hustling. Overall, a decent store.

The manager of this store is rude and doesn't want your business. She tries to close the store…read moreearly and discourages trying anything on. Once a year I'm in town and always visit this store. A lot of my wardrobe is from Loft or Ann Taylor. I browsed the entire store and picked out a big pile of things to try on. I asked to start a fitting room and instead of helping out they just told me to put my things in a room. So I put many items in there and kept shopping. When I went back to try everything on everything was gone, the fitting room was empty. It turns out the manager put everything away. She said the store was closing in five minutes so I couldn't try them on anyways. No apology, no attempt to find the things she took. I checked my watch and the store didn't actually close for another ten minutes. Plenty of time to try at least a few items on. There were two other people trying things on as well. The manager kept bugging them, are you finished the store is closing, in a blunt rude way. She needs lessons in customer service and shouldn't be managing this store.

Torrid - womenscloth - Updated May 2026

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