Staff is very nice, health care professionals great, but wow, they are the most disorganized…read moreorganization I have ever seen. I was there for a regular appointment 6 months ago, and was told to go to the front to make my next appointment,,,,I waited for 15 minutes (along with a life of people) until someone finally appeared and then told me "we no longer make appointments 6 months in advance, when it gets closer to your appointment we will call you to set the appontment........well, thats the last I heard. Again, nice people, but poorly managed practice

Hello, I went to my very first cancer screening yesterday. Just the word cancer is worrisome alone…read more The staff at this facility were all amazing! To come to a place already nervous as can be, I felt a calm there. From the moment I walked into the door, immediately being greeted by the receptionist. Even though she was already tending to another. She made sure I was acknowledged. All thru the process of blood work, waiting, seeing the nurse who took my vitals, talking with Dr. Ying and to the discharge area. All of it was just amazing! The most sweetest, hospitable, knowledgeable and professional group of people I have ever encountered in one building, at one time. Thank you, to every single one of you! God bless each and every one of you!

care quality excellent Very good customer service…read more Q Wait time was less than 6 minutes To be called in for xrays

I DO NOT RECOMMEND THIS PLACE!! I took my daughter for an…read moreankle x rays and she didn't have insurance, so I ask the person at the window when they called me to pay, how much is it? And she said $110, so I paid and everything was fine until a month later when they sent me a bill charging me $70 xtra they never said anything about it, and that is totally wrong, (because of the action and not the amount), first of all because there was no insurance involved, so that adjustment is a rip off. I would give them Zero (0) stars if I could, because they're scammers. BE AWARE OF THE HIDDEN CHARGES AT THIS PLACE.

Appointment was on time and painless. Techs 'Jimmy' and Murty were great and made sure I was as…read morecomfortable as possible.

They told me my Appointment was at 10:15. I was here at 10:15. It is now 11:46, and I asked when…read moreI would be called back at 12:15. WTF? How is this possible

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

Dr Van Meter has just perform an ablation for liver tumors. He has used interventional radiology…read more(laser) which in non-invasive. the entire process of two procedures too less that two days and there was less discomfort than planting a shrub. Dr. Van Meter is supported by and excellent, efficient and gracious staff which works well together and with him. Last, I recommend him for his kindness, patience and clarity. Along with other members of my care team, he has become revered to me for having saved my life.

The best in business. Wonderful staff as well. Went above and beyond with quality of care…read moreespecially bedside manners. Five stars for everything

I had great care at this location, from the paramedic that called me to the back to give me my IV,…read moreto the gentleman that done my triple phase bone scan. The gentleman that was doing the scan has great conversation/stories while your on the scanning table for an extended amount of time. The only problem I see is the walk into and out of the building is not patient - disabled friendly due to the front of the BofA building is closed off since the bank shut down. The parking lot has lots of speed humps, bumps and inclines. Not to mention when getting deliveries the big trucks park right outside where you're walking up to the building giving off fumes and heat.

Absolutely amazing place. Everyone are really Friendly and professional. Highly recommendread more

I came to see Dr. Michels after suffering from Sciatica for months without relief. During and after…read morethe examination he was incredibly caring and informative about the specific reason behind each pain and discomfort I felt and how it stemmed from my injury and how we are going to fix it. I've had so many other doctors who simply gave me an exam and told me what they think is wrong, but I truly felt Dr. Michels has a genuine care and personal desire for me to feel better. I had barely reached my car by the time I had already called my colleague experiencing similar problems that I had found his guy. No other doctor I would more highly recommend!

I was referred to ISP Health by a colleague and had to reschedule my first appointment and then…read moregot covid and couldn't make my rescheduled appointment. When I was contacted by ISP they said I would need to give them a $350 deposit. When I told them I did not have that much money they asked if I could get someone to lend it to me so that they could see me. I understand they are a business however professionalism and compassion would have been appreciated, don't waste your money here.

Thieves and liars should be good description of people at this place…read more They supposed to request pre-authorization from insurance before procedure, but insurance did not authorize. They did not tell me about it and moved forward with CT scan. Insurance did not cover cost and now they send bill to me and want me to pay entire cost. I am reporting this company to Texas DOH. let them deal with thieves

I very rarely give a poor review unless it's highly deserved. This business is horribly managed…read more Firstly, they send you texts (asking for co-pays that you don't owe and to confirm appointment ) and ask you to reply back with any questions but they don't reply back. When you call for help unless you're making an appointment. ($$$$) they do not answer their phones. If you are transferred to another department, such as billing, they will not answer you go to voicemail. You leave a voicemail message and no one calls you back. I will never ever ever use this company if they're the last imaging and scanning company on earth. That's how bad they are.

Ease of appointment setting; great wait time; great staff; great office appearance; great quality…read moreequipment

This is my 2nd go-round (technically 3rd) at the Women's Imagining Center…read more I had a 3D mammogram done here a year & 1/2 ago. I needed to return for a second exam that visit. The phone call requesting a return visit provided a few days of angst, but all ended up well. Here I am again this year. The reception, check in & practitioners have been fabulous on all visits. My practitioner even remembered me from 18 months ago.....Wow! There is PLENTY of room for family members or providers to accompany you on your visit. There is coffee and magazines. I had to fill out one set of paper-docs for my DEXA. They have switched to pretty cool electronic check in docs for a mammogram. They hand you an iPad, you check some boxes & viola. Once it's time for your exam, clients are taken to a changing area with keyed-lockers to store your items (Thank You from single gals everywhere!) They have these 1/2-length, cape-style garments for mammograms which make it a little more convenient to hit those poses for the squish. There are also some longer more traditional hospital-like garments with sleeves for other exams or mobility/modesty issues.....don't be shy....get your mammogram cape on! You're a self-care super hero for being there. Once changed, clients remain in a separate waiting area until their exam. When you are done, collect your things from the locker, change & you're done. Don't forget to leave the key!! The mammogram sincerely not that bad at all. I'm not sure why there are so many stories of super-squishy pain. That hasn't been my experience(s). ** Do not wear garments with metal from the waist-down for DEXA....get your yoga pant day on ladies! On the day of the mammogram, do not apply lotions, creams or deodorant. I remember seeing personal wipes last year. I didn't see those this year. If you have to work or run around before your appointment, I think applying deodorant & bringing wipes would work out well. I saw a few ladies that use canes. I did not see anyone that used a wheelchair. Regardless, I have no doubt that they facilitate exams for anyone with mobility issues. No excuses! Get your exams done. If not for you, do it for your family and all the ladies (& men!) diagnosed in the time since your last exam! Best of health to all.......