Dr Meyer works at the Benchmark Family Medicine Clinic in Rowlett. He is an excellent and…read moreempathetic Dr. I am not one who goes to the Dr often and I usually feel uncomfortable when I do. Dr Meyer realizes this fact and does his best to put me at ease. We speak of many off topic things(literature,his sons band(Slug Puppies), and my family(he has been my wife's family Dr for years and years) I like going to this clinic because it is usually one stop shopping-they have their own little radiology dept and lab and can do most of your workups there. MY kids all like him as well and we have never had a bad experience here. His staff is always professional and the nurses are very good about calling us back on the same day we leave messages. I am unsure of all the insurances he takes-but I know he takes BCBS as that is what I have. I won't tell you that you'll have a good time seeing the Dr if you go here-but I will bet it will be less of a traumatic time!

I wish I didn't know these things, but I have medical conditions that need care, so I know that…read moreDr. Meyer is good and caring doctor, dedicated to the best care possible for his patients. I have to see several specialists, and unlike other general practitioners, he is not offended when I ask for referrals.

Go somewhere else. Don't use this place…read more The doctors here aren't capable of anything beyond assuming that you have whatever happens to be going around. I have used them simply because they were close and a friend recommended them. I have procrastinated finding a new doctor, but this place has finally pushed me too far. A couple of years ago, I got sick. Had a nasty cough, caused me to pass out. Went in and they assumed I had whatever was going around. They prescribed me their standard go-to antibiotic. After a full regimen of that, which didn't work (surprise), they prescribed a stronger antibiotic which also didn't work. Then after that they prescribed a steroid. That didn't work either. But guess what... The entire time they were stabbing in the dark. No tests, no scientific analysis. Nothing. Just looked at symptoms and made assumptions. They never did me any good so I stopped going in to see them. The cough eventually went away by itself but after maybe 2 months. More recently, I went in. Had had a fever and a bad sore throat. They tested for strep which came back negative, but after that, they told me "There's no way to know" what I had and assumed it was a virus. Because guess what... It's not like we have labs. Or science. Or microscopes. No way to know!? Whatever. Who gave these people their licenses to practice medicine!? On top of that, this last time I went in, I paid up front. Then I asked at the end what I owed because I figured the strep test might cost me something. I was told that I didn't owe anything else. Until I got a bill in the mail... Months later. Such a scam.

P.A. Ashley Goodall is an awesome Doctor. She listens to you. She works with you and if the meds…read moreshe wants you to have are too expensive she and Amelia (Her assistant) will give you samples. They always call in Rx's very quickly. I have been going there for many years and would recommend P.A. Goodall to anyone. However, I used to go to Dr. Mrnestic. That all stopped when he told me I could/would never have children... as he was backing out the door while my husband and I were trying to ask him questions. I didn't matter to him. So, I left and went with Ashley and I am so glad I did. She is a breathe of fresh air. Not to mention I got pregnant without any medical assistance and she is now 5 years old.

I just called to schedule my annual physical and was told the next available appointment is six…read moremonths away. Totally unacceptable!

This places only redeeming factor is Dr. Maxwell. The front…read morestaff was so unhelpful and downright condescending to my wife over the phone. Oh, and what business tells you on their voicemail that, if you leave multiple messages, you will not receive a call back. True story. I'm going back for Dr. Maxwell, and maybe some coffee. But seriously, some of that front desk staff needs to be at the DMV, behind the counter at a gas station in South Dallas, or me... because I hate my job too. But I hate it with a smile.

Dr. Lauren Carlson,is so kind. She explains things ,making easier to comprehend. And takes time to…read morelisten and her staff is always courteous.

This review is for the office staff ONLY, not the medical staff. I get a med check and blood draw…read moreevery three months. I make those appointments well ahead of time. Day before my scheduled appointment I get a text showing my 9:00am appt. A little later I get a voicemail indicating I needed to change which PA would see me - no problem. I call in, change docs. Arrive at my appointment ON TIME. I wait an hour, watching people go in, people who arrived after me go in. I go to desk, she says, your appointment is for 10:30. I say no, the text and voicemail said 9:00. The woman sitting in the scheduling chair turns and says (not to me) I called her but I don't know who she spoke to when she called back. I return to my seat, find the voicemail that says 9:00, go up and show the desk clerk and the scheduling woman doesn't let me finish and says AGAIN, not to me, I CALLED HER IT WAS 10:30! Here's the thing, I'm going to wait no matter what, I need the meds and blood draw. We all make mistakes, myself included, a little courtesy from either clerk, an apology, (sorry for the confusion) would have been appreciated. I work in customer service and the attitude, tone, and behavior of the scheduling woman would be something they could be fired for at another institution . To have that experience at the doctor is enough to give me pause to change doctors. Very disappointing and leaves a very bad taste in regards to this office.

I have been a patient with Dr. Maul for over 20 years. The office has changed a lot since he has…read moremany more patients and now it seems as though you're rushed out of there. Some of the front desk personnel are very rude and uncaring. I'm doing them a favor by coming there because I have so many other choices. I will be taking my business elsewhere based upon how I was treated the other day.

We reestablished our relationship with Dr Maul. We have known him for many years. He is an…read moreexcellent doctor. HOWEVER, he hasn't kept his plan credentials current with our insurance company. His staff wants US to fix the problem for them. They are too busy. I like Dr Maul but his staff is not very helpful.

Dr. Patrick Boothe is a great professional and listens carefully to your needs. Both my husband & I…read morerecommend this doctor to anyone who needs a great psychiatrist, 100%! :-) Great staff, easy to make appointments and no paperwork nightmare.

This office, and Dr. Boothe are absolutely fantastic. The reception desk was very nice, and Dr…read more Boothe has an excellent "bed-side" manner. He took the time to get to know my on my first visit, was very thorough in my history, and really allowed me to discuss my concerns/thoughts on things. Its nice to have a Dr. that actually spends some time with you during your office visit, and that actually listens. I highly recommend Dr. Boothe. Absolutely 5 stars all around. He was even very responsive in MyChart with follow up results and discussion. My wife also sees him, and highly recommends him.

Terrible staff, they canceled my appointment by text. No reason…read more Went in to find out why, they wanted me to pay another consultation fee to be told by the doctor why. They were not prepared and just covering their ass. I took my records and left....... Avoid this place, you will be disappointed!

A+++ If you are looking for an excellent family practice to take your family to, look no further!…read moreWish I had more time to post! This place is clean, professional and top notch! Easy to get a parking spot close, beautiful waiting area, super clean! From the gal that made the appointment for us to the sweet sweet lady that called us for a referral we needed. Can't believe this kind of service still exists! Kudos!

This doctor cannot help you with anything. Pushes pills or shots. Been to him many times and…read moremisdiagnosed every time. Pushes pills and shots that do not work. They tell you no copay when you are leaving, then two months later, send you a bill. When I complained about that they kicked me out of the practice. You will wait hours for him to see you and when you do, he will leave right in the middle of a session and not come back after waiting again. What is it with these so called Doctors that push you out when you need help? Seems it's easier to kick you out, than actually help you. Do yourself a favor and find another competent Doctor!

Before seeing Dr.Vo, I never really went to see a doctor unless I'm very ill to the point where I…read morehave no other choice. Even when I did go to the doctor, I would only get to see the doctor for about 5 to 10 mins. In today's times, doctors don't connect with their patients, and most patients feel like they're another number. This is not the case with Dr. Kevin Vo. Dr. Vo will listen to his patients and take the time to understand them. He understands every individual is unique, and not all methods of care will apply the same one way. Dr. Kevin Vo will ensure the patient's needs and concerns are addressed. Dr. Vo genuinely cares about his patients, and this will resonate in his practice. From his staff to the way he runs his practice, you will matter as the patient. This is a Doctor you would want to keep for life. Dr. Vo is a perfect example of how a doctor should be.

Very rude front desk receptionist! Didn't bother to get her name but she had a tongue piercing. I…read moreinstead went somewhere else, paid a bit more but customer service was great. I would never come back here again.

Wait was excessively long, although there were no patients to speak of. (I believe those that say…read moreotherwise are either fake reviewers and likely employees or have an ownership stake.) We arrived shortly after it opened, and parking lot was still empty, so I'm certain of this. Appointment fee is taken prior to seeing health care provider and front desk did make sure insurance was accepted prior to visit (this was 65+ MediCare). They also do not allow anyone to accompany the patient to the examination room. Indicate it is "policy". It matters not if the patient is a senior citizen or someone who just needs another person to also listen to make sure they heard everything right. My "patient" indicated that the PA that he saw was fine. However the x-ray tech, with 20+ years of experience was unable or unwilling to answer the most basic of questions, which included something as simple as the type of machine they were using (a machine with a label on the side he then looked for). This company is now owned by Care Now, which advertising states they have over 300 facilities. Perhaps it is company policy to be evasive, and not tell new walk-ins what to expect, so that patients don't leave immediately. Good luck if you are new to area and you don't have a primary care established yet. A non-life threatening issue like getting an x-ray for suspected fracture should be a simple thing and this type of facility should be a good answer for that service without filling up a traditional hospital emergency room. In this case, it wasn't.