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    Solis Mammography

    5.0 (2 reviews)
    Closed • 7:00 am - 4:30 pm
    Updated 3 months ago

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    Tellica - Tellica MRI

    Tellica

    2.3(4 reviews)
    2.2 mi

    Their scheduling and billing departments are terrible. First of all, it is difficult to reach…read morethem, and if you eventually do, the information you receive is not accurate. I also received a billing statement,, and called and spoke to one person about it. She told me not to worry about it and that it had been billed incorrectly. I got another notice about a week later, and once again called, this time hearing a completely different story. Although billing eventually answered, I had to wait at least 15 minutes or more each time. Although Tellica is cheaper than a hospital, I've decided the aggrevation is not worth it.

    I'm sure the imaging, technological, and medical staff are great. The manager assured me up and…read moredown that they were. Unfortunately, I never got that far because their administrative and scheduling staff proved themselves pretty incompetent. First, it took them a week to call to set up the appointment, whereas I was told they'd be in touch within 24-48 hours. I was living on opioids in the meantime. When they finally called, I was working so they left a message. When I returned the call, I was on hold for about 15 minutes before being forced to leave a message. They took 3 days to call back. When they did, the line was barely audible. The representative didn't tell me that there were other imaging options closer to me (which I later found out they were supposd to), so I had to drive for an hour and a half to get to their closest location. Not a pleasant trip with a herniated L1 disk. When I got to the clinic, they had instead mistakenly scheduled me for two days later. Three hours' drive and $15 gas for nothing. Talking with another patient in the parking lot afterwards, they reported similar issues: slow response, clerical mistakes made, lots of excuses, but little interest in making things right. To their credit, the manager of that particular clinic gave me a call within an hour, but it was largely to make excuses as to why it was not their fault, and saying the problems I experienced were under another manager's purview. I asked if that person could give me a call. About an hour later, right at the end of their business day, I got a call from an unknown number that rang once and hung up before I could answer. Five minutes later, a voicemail appeared with a long, but vague and half-decipherable message, again with excuses, but no real attempt at resolution. Personally, I would rather pay $250 extra bucks out of pocket than entrust my health to a company that runs the administrative side of their business is such a slipshod manner.

    Solis Mammography - diagnosticimaging - Updated October 2026

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