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    RAYUS Radiology

    5.0 (3 reviews)
    Closed 7:00 am - 8:00 pm

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    1 year ago

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    1 year ago

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    Tellica - Tellica MRI

    Tellica

    3.5(2 reviews)
    4.3 mi

    I'm sure the imaging, technological, and medical staff are great. The manager assured me up and…read moredown that they were. Unfortunately, I never got that far because their administrative and scheduling staff proved themselves pretty incompetent. First, it took them a week to call to set up the appointment, whereas I was told they'd be in touch within 24-48 hours. I was living on opioids in the meantime. When they finally called, I was working so they left a message. When I returned the call, I was on hold for about 15 minutes before being forced to leave a message. They took 3 days to call back. When they did, the line was barely audible. The representative didn't tell me that there were other imaging options closer to me (which I later found out they were supposd to), so I had to drive for an hour and a half to get to their closest location. Not a pleasant trip with a herniated L1 disk. When I got to the clinic, they had instead mistakenly scheduled me for two days later. Three hours' drive and $15 gas for nothing. Talking with another patient in the parking lot afterwards, they reported similar issues: slow response, clerical mistakes made, lots of excuses, but little interest in making things right. To their credit, the manager of that particular clinic gave me a call within an hour, but it was largely to make excuses as to why it was not their fault, and saying the problems I experienced were under another manager's purview. I asked if that person could give me a call. About an hour later, right at the end of their business day, I got a call from an unknown number that rang once and hung up before I could answer. Five minutes later, a voicemail appeared with a long, but vague and half-decipherable message, again with excuses, but no real attempt at resolution. Personally, I would rather pay $250 extra bucks out of pocket than entrust my health to a company that runs the administrative side of their business is such a slipshod manner.

    Tellica Imaging is absolutely fabulous to work with if you ever need an x-ray, CT, or MRI scan…read more They have always been able to easily accommodate quick scheduling and they are very proficient at what they do. I am usually in and out within 10 minutes for a CT. This company is an affiliate of Intermountain Healthcare, so if they are unable to perform a particular service, e.g. MRI on someone with an implanted device), they can quickly and easily refer you to an Intermountain facility to accommodate your.

    RAYUS Radiology - diagnosticimaging - Updated May 2026

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