A young man name Christian at the rewards center satisfies me as a customer service . Just want is…read moresupervisor know that . He's always a great help

Very bad customer service. Do not waist your money with this company. Luan Blake is quick to jump…read morefor her 10% but when the tenant needed battery replacement on the smoke detectors to the unit she was renting from us, Blake contacted us owners to drive 34 miles to replace the batteries ourselves, She even contacted us for a removal of a water beetle. The day we notified them that we wouldn't be renewing with them, they terminated the contract that same day. This company didn't even wait until the end of the contract which was about 1 week. As of right now we are still waiting to hear back from them even though we have tried on multiple occasions. This is in regards to us getting our key and our control back for our property.

Octavio resolved our issues professionally. he is super…read morepolite, communicative and competent. thank you Octavio

If you're considering renting through True Door Property Management, please do yourself a favor and…read moreDOCUMENT EVERYTHING. My experience with them included questionable/frustrating billing, maintenance issues that took way too long to get addressed, and communication that was anything but professional. Dealing with Karla Guzman, Senior Property Manager, was especially frustrating. In my experience, she was rude, dismissive, and made simple concerns feel like an inconvenience instead of something that deserved to be handled. Renters should not have to constantly chase down answers, repairs, or explanations for charges. Thankfully, I protected myself and my household by documenting everything, keeping records, taking photos, and knowing my rights. In the end, that made all the difference. I was able to dispute charges I felt were unfair, get a significant amount of money returned, and ultimately get the outcome that was fair and deserved. I personally would not rent through this company again. Save every email, take pictures, keep your receipts, know your rights, and get EVERYTHING in writing. Protect yourself, because your own documentation and knowledge can make all the difference in the end.

Entire staff is great and easy to work with. Very detail…read moreoriented. I highly recommend.

Going on to 4 years or renting our condo. HMR property…read moremanagement has been awesome. Even with all the HOA hoops they make you go through every time anything is needed. They do routine check ins and respond quickly to any issue. The application process was very thorough and I am happy to say it has been a great experience and recommend them to anyone who is looking for a safe and efficient place.

It was a pleasure speaking with Mr Massey. Really professional and patient…read more If you need property for residential, reach out to them and you won't be disappointed

I would strongly caution anyone considering renting from AIM Property Management…read more We lived in an AIM managed property for 3 1/2 years. After moving out, they withheld a large portion of our security deposit for items that were already damaged when we moved in, claiming extensive repairs instead of acknowledging normal wear and tear and long-deferred maintenance. To make matters worse, the remaining deposit was not returned on time, requiring formal follow-up. I'm now having to take legal action to recoup my money. Even before the security deposit dispute, they were consistently unresponsive and rude. Routine maintenance requests were often ignored, delayed, or met with excuses, and there was a clear pattern of deferring maintenance rather than addressing issues properly. Problems that existed early on were left unresolved for years. This has been a frustrating experience from start to finish. Poor communication, lack of accountability, and an apparent willingness to pass the cost of deferred maintenance on to tenants made this a company I would not rent from again. The pictures are of a garden box at the property that was completely falling apart. I asked for it to be fixed or removed, and my request was ignored.

I had never rented before so I was anxious about the process. Craig was first rate from the initial…read morecontact to the completion of the lease . He was easily accessible , answered my many questions quickly and never made it seem a burden . There was definitely a personal touch . He was accurate in telling me what the rent would be ...he rejected a potential client or two and eventually settled on a tenant who turned out to be very reliable paying and returned the space back to me in very good condition. I can't recommend Craig and his Exceptional Property Management team enough . You will not be disappointed . Sincerely Brian O.

I worked with some other company prior to Exceptional Property Management (EPM) and they wasted my…read moretime and couldn't get my place rented for over 2 months. After 2 weeks of switching to EPM, my place was rented at a price I'm happy with and EPM commission is fairly priced. But what I like the most is working with Greg from EPM who is very professional and always responds to messages in a timely manner. Highly recommend them. Thank you Greg!

Mary Beth Cochran has been such an angel throughout the whole home buying process for my wife and…read moremyself. She has been readily available for answering questions, offering advice and just providing moral support in the whole home buying process. I don't plan on buying another home anytime soon, but if I did, I wouldn't go with anyone else.

My wife and I had planned to buy our first home and were recommended to go to Mary Beth Cochran by…read moreour employer. It was clear to us that she had an excellent reputation in the industry, and now having worked with her, we can see why. She was nothing less than OUTSTANDING in all respects. To highlight our situation specifically, we had to relocate across the country from the East Coast to the Loma Linda/Redlands area for our career. Moreover, we were looking to buy a home during a particularly hectic time, as the COVID-19 pandemic was taking off, with all open houses shut down and many sellers suddenly taking their properties off the market. Mary Beth was exceptionally patient and flexible with us throughout the whole process. Prior to visiting, we provided her with listings we had considered on Zillow/Redfin and she in turn gave us some feedback and suggested other properties to add to the list as they came up, without any pressure in either direction. Once we visited, we had a narrow window of only 3-4 days to find and pick out a house. But Mary Beth was willing to dedicate essentially all of her time to us, tirelessly showing us homes (including new ones to see that came up at the last minute). She put together daily schedules for us that accommodated our needs perfectly. She is an excellent communicator, very responsive to messages and emails, always answering within several minutes. She is IMMENSELY knowledgeable about the area, with a strong understanding of various neighborhoods. She made the extra effort to not just show the homes themselves, but also enthusiastically tour the surrounding area so that we had the best understanding of the neighborhoods we were buying into. Throughout our tours, it was very clear to us that she genuinely loves this job and is very proud of the neighborhoods she showed. Even after we settled on our new home (which was one of the houses she suggested and added to our list), she followed up with us to send updated pictures as construction was being completed. This helped to put our minds at ease that the promised tasks were getting done. Besides her knowledge, flexibility and professionalism, the attribute we appreciate most about Mary Beth is simply that she is a kind, genuine person. No question was too stupid (especially as a first time homebuyer) and she made a point to reassure us every step of the way. We cannot recommend her enough!!

I am an owner and I deal with a lot of property managers. If I can use 3 words to describe…read moreprogressive property management, I would use "drag", "ghost" and "cheating". Unitiey and Cecilia are the two leasing managers I worked with and they suck. I'm risking my payout by writing this. I still have not got a penny from ppm after a week the cashier's check was deposited to ppm's account. Unitiey did great photos and great listing description and hosted 2 open houses and was able to locate a tenant for me within 3 weeks. I acknowledge her effort and give her credits for great marketing skills, but I scold her for missing most important point of being an owner's representative. She 1st didn't send out an inspection report before releasing keys. And I was told she would send out on 2 days before moving in. 2nd she released keys without my approval and without a renter's insurance policy in place, which were all agreed upon in lease. 3rd she omitted checking the interior of appliances and omitted dirty and unclean conditions of the fridge and then later on after moving in told owner it's "damages" in her inspection report sent 5 days after moving in .this is ethical issue more than breach of fudiciary duty. If she knew the issue, whyndid she release the keys unauthorizedly? if she omitted the issue, why did she use tenant's provided photo in her report. She is literally cheating on her inspection report. During the process, she asked me to reduce price because people is withdrawing their application, and 20 minutes after i said fine, let's reduce price, she told me ok, we have an application. She literally withhold that application information to push me for price reduction. When i confronted her boss about this, her boss explained that those 2 candidates didn't meet my qualifications requirements because I prefer dual income and no pet. I 'm like, they have 680 plus scores and have 3x income and they have enough qualifications and visited open houses. they are way better than the recommendation she made which had 2 collections and 634 fico. She even missed 1 collections from this candidate and she calls thos 680 plus one not "qualified " ? Cecilia's story is simple. she is a ghosting expert. Last week, because of unitiey's ommition of the fridge condition, tenants wanted to have a replacement fridge. So i drafted the fridge addendum and asked tennats to sign. One signed last week and the other one hasn't. I constantly asked her to remind tenants to sign promptly so we can move forward with an agreement and tenants can have the new fridge. From friday to today, no response from cecilia and my movers showed up at the door and wanted to have access. called her texted her and again, no response. had to call her office front desk to get connected to her and again she said she doesn't know about the signatures. I had to drop by and we heard water is running inside of the home, side gate was open, and water meter was running and had to text her and advised her this is an emergency situation. we got in after notifying her. and she then texted me I didn't give her 24 hour notice. Come on, imhave been asking for approval since last friday and she ghosted me like forever . i am done with progressive. btw, when you have minor issues and you need help. the entire office was just silent and owner would ghost you as well. Deven was the only one that can actually get things done and tried to help. he had to jump in to draft the lease and unitiey and cecilia would play ghosting whenever i really needed help. I mean, tenants are great qualified tenants and what they asked are reasonable and understandable. they were filtered off by progressive and I basically did all the screening myself because progressive failed to do their job. Btw, progressive sent me termination notices after their own omissions on inspection. I said fine, I'm gonna terminate you and are you open to do it by end of this month? deven said fine on the phone. When i actually switched the pm, cecilia said you didn't give me proper notice. I'm like, what the ?!! you terminated me and now you are complaining i didn't notice you..

I am a tenant and have rented a property managed by progressive and Greg for almost 8 years and I…read morehave to say that they are the most professional honest and fair property management companies out there for both their landlords and tenants. Greg has responded to all of my service calls and always resolved the situation. I have already referred few friends there and If I ever own an investment property, I would have no hesitation hiring him to manage it. I highly recommend progressive and Greg Nowling for both landlord and tenants .

I knows there are a lot of bad reviews about this company, but I honestly believe that your…read moreexperience can depend a lot on the management you have and whether residents are responsible with their rent and lease obligations. My experience here has been great, largely because of my manager, Felicia. Yes, things happen that are outside of the property owner's control, but when something does come up, Felicia gets on it right away. She keeps me updated, communicates with me, and does everything she can to get things resolved as quickly as possible. A few months after moving in, my income was stolen, and I found myself short on rent because of something completely outside of my control. Felicia helped me request an emergency extension, giving me some time to file a fraud claim and protect me and my children from losing our home. I have honestly never experienced a manager or company that was so understanding during such a difficult situation. Of course, we eventually paid what we owed because we understand that we can't live for free, but having that extra time kept my children and me in our home when we really needed it. Felica isn't just a knowledgeable manager she's also a great neighbor. She takes the time to care about the people who live here, and I think that's a big reason why so many of us appreciate her. It feels like a little community where people look out for one another. I can't speak for everyone else's experience, but I can speak for mine. My experience with Hightower Management has been positive, and I truly hope they continue hiring people like Felicia who treat residents with understanding, respect, and compassion.

I just want to take a moment to recognize how amazing Angela is as a property manager. Since she…read morebecame my manager, the environment here has completely changed for the better. She is attentive, caring, professional, and genuinely makes an effort to make sure everything gets taken care of. Whenever there is an issue, Angela doesn't just brush it off she follows up, communicates with residents, and does everything she can to get things handled. You can really tell that she takes pride in her work and cares about the people who live here. I truly love the environment I live in now, and a huge part of that is because of Angela. Having a manager who listens, communicates, and actually gets things done makes such a huge difference. I really appreciate everything she does and the positive atmosphere she has helped create. Angela is truly an amazing property manager and such an asset to the community!

We've worked with this property management company for the past year and have had a great…read moreexperience. The team has always been professional, responsive, and easy to work with. What we appreciated most was how organized and proactive they were throughout the entire year. Maintenance requests were addressed in a timely manner, communication was clear, and they consistently made us feel valued as clients. We truly appreciate their reliability and would definitely recommend them.

We picked them to manage my mother in laws property. Hass was upfront, transparent and answered…read moreall questions we needed. When we met Hass to discuss our needs he was great, not pushy or "salesman" tactics and felt like a good fit and someone we want on our side. Highly recommend.

As first-time landlords, we were definitely nervous about navigating the rental process...but…read moreworking with Brooke from Stellar Property Management has made all the difference. From the start, she's been incredibly communicative, intuitive, and knowledgeable. Pricing is fair and inclusive. Straight to the point which we prefer. Brooke anticipates needs before they arise and handles every detail with professionalism and care. Her ongoing support has given us peace of mind and confidence in managing our property. We truly feel lucky to have her in our corner!

Brooke is very professional and detailed. We had her rent out our home after purchasing another…read moreone. We have the absolute best tenant! Going on two years now and no issues. We had several applications for our home, and went off her recommendation for the applicant and so happy we did. She really knows her stuff! So many risks with dishonest fraudulent people. Thank you Brooke.