Frank Sexton's knowledge of our area in Angelus Oaks area was evident from our first meeting.He…read moreknows the neighborhood, the people, the history and even the animals native to the mountains! Not only that, he gave us an analysis of our area off the top of his head. That knowledge helped us determine a price more than we thought possible. Frank sold our house THE DAY we put it on the market. Throughout the QUICK process he communicated with us answering questions any time of day or night. He was open, honest and transparent about every single step in the process. Frank truly stands out compared to other realtors we have hired in the past. We have sold 10 houses and Frank's personal approach and willingness to drop everything for his clients makes him exceptional in comparison. His negotiation skills must come with his experience. I can not stress how IMPRESSED we were with his ability to keep his client's needs in mind when negotiating with the buyer. His skill is unmatched. He is professional, he is reliable, and consistent. EXCELLENT SERVICE. He did what he said. Never skipped a beat. He went above and beyond and attended every single appointment at our house. He scheduled every contact around our schedule and was available when we weren't. I have a lot of wonderful things to say about Frank. The most important is that he cares about his clients. He is personable and makes you feel like he has known you forever. He knows how to sell a house. Hands down the BEST.

You're kidding, right, soliciting a review for this typical REALTOR?…read more Our experience is that this particular REALTOR is par for San Bernardino County Mountain REALTORS who misrepresent, conceal, and flip neighbors the bird when you photograph them. But they're sweet as pie when they want something from you. He's helping turn the area into "affordable" housing and eroding home equity by helping sell places that no one who understood what ought to be disclosed would consider.

We had a fantastic experience! Brandon, Leanne, and the entire team were absolutely wonderful to…read morework with. They were incredibly helpful, responsive, and went above and beyond to make sure everything was taken care of. You can tell they genuinely care about their guests and providing a great experience. I would definitely recommend staying with this team and would happily book with them again! Great communication, great service, and an overall excellent experience.

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

My first vacation to Mexico and we booked an amazing beach front property with this company. The…read moreproperty owner was very friendly and helpful from the moment we arrived early I might add which was not part of the agreement. Allowed us access immediately and while we was out venturing a water main broke... called Rick and he had it taken care of before we returned. Thank you so so much. We will definitely be returning! The property also very comfortable with epic views.

We stayed at las Gaviotas for 4 nights and enjoyed ourselves…read more The condo #93 was very clean and modern. We did have some ants visit us and I texted Rick on Monday early evening and he was able to have a pest control company out the next morning!

We were with Hudson Prop. Management for about 3 years so I would say we have a good idea of all…read morethe pros and cons. I would say there are a lot more cons. From high turnover, to working with so many different people, to bad communication etc. This was just scratching the surface. The year working with them was HORRIBLE. I even reached out to their manager and left a message to talk through some concerns. I politely asked for 15-20 min of his time on a call. Days and weeks later, I never got a call back. There were multiple mistakes on our listings we had to point out, no ownership of mistakes but rather people getting on defensive, pointing the finger back, no proper annual inspections (no reports at all), lack of management support or completely ineffective management support. Derek Lowe (Manager) only came in at the very end to escalate the situation rather than make it better. The company also lacks integrity. They kept referencing a valid Property Management Agreement that did not exist. I honestly don't understand why management and ownership were copied on so many emails in the past 3 years; they never actually helped with anything, ever. Jan the owner never reached out once. They just like to collect their 7% a month but do nothing to maintain a strong relationship with their customers. If I could give Hudson Property Management 0 stars, I would. Save yourself the migraine and stay away.

I've been working with Hudson Property Management since Mar 2021, in that time when I've reached…read moreout to them via email or phone. I don't get quality responses. At times, i don't get a callback when they say they will, there's confusion and the owner Jan does not respond. The first individual I worked with Cheri was quite dismissive, the second individual Brenda, was not interactive. Both Cheri and Brenda left with no notification from the business that they'd left. Now, I'm working with Trevor. Jan shut down the business for a day and give training to your folks. Have them call back when they say they are, give notification of personnel changes and have your folks provide accurate monthly statements. The voice prompt states conversations are recorded for quality assurance, follow through.

I want to say a big thank you to Miguel and Amber for taking such good care of my Airbnb house in…read moreBig Bear. You guys did an awesome job! Your hard work and how much you cared about everything really made a difference. It made me feel happy and not worried knowing you were looking after things. Thanks for making sure the guests have a super great time. You both rock!

Miguel & Amber are fantastic! Genuinely good people with a real commitment to their clients and…read moretheir business. We were a few days away from closing escrow on a house in Big Bear when we started looking for property management companies. Based on the 100% positive yelp reviews and great initial conversation with Miguel, we decided to go with CA Mountain Rentals to help us manage the property. Immediately paid off. The day after we signed paperwork with him (which was also the day we were to transfer the funds and close escrow on the house), Miguel decided he wanted to stop by the new place to check it out (a testament to his thorough nature... we didn't ask him to stop by, he just did). When he did, he noticed something that our realtor, property inspector, and seller/sellers agent all failed to mention or notice... the fact that both the parking spots and a decent portion of the stairs were built on city property, meaning it would not be allowed in the vacation rental program (a big part of the equation for us), and the city could tell us at anytime that we needed to rip the stairs down and move THE MOUNTAIN about 12 feet back, probably a 6 figure, months long project! After confirming this with the city (also coordinated by Miguel), we were able to get our deposit back and walk away. We were roughly an hour from going to the bank to wire the money when Miguel called to let us know. Major bullet dodged. Original real estate agent fired. Enter EXP realty. Working with Miguel & Amber on the real estate purchase side was equally fruitful and easy. They were incredibly responsive & insightful about the local market, introduced us to contractors, and even went by the local Spectrum office for us to help get internet setup when the corporate office was being uncooperative! We just closed escrow on a new (and much nicer) house 60 days later and couldn't be happier. Needless to say, they've gone above and beyond and it's been a pleasure to work with them. We couldn't recommend them highly enough, and look forward to doing business with them for a long time.

I went to view an available property and had a good experience with agent Robert. All communication…read morewent to hell after I asked if my service dog was allowed. He told me no dogs allowed at all. Once I was informed him that was against the law to deny an applicant or a tenant residency he ceased all contact. Would no longer return my texts and when I'd call he'd end the call. I text about a week later asking him to confirm this with the OWNER and I got a response from a Jason, who asked if I had documentation for me service dog, which I provided. After several hours with me texting multiple messages of the documentation asking if it would suffice I received no response. I had my daughter call from her phone and low & behold they answered! They clearly discriminate and do not know the laws. I would never recommend to anyone.

We have been using Ken Scott Realty for our Property Management for almost 2 years. Jonathan is…read moretruly the best!! Always professional, friendly and responsive. We plan to purchase additional investment property and look forward to working with Ken Scott Realty and Jonathan for all our property management needs.

I've chosen Heidi to sell my house because of her years of experience, she has 5 stars on yelp as…read morewell . I contacted her through yelp and she called me right away. I followed her recommendations and they worked. Open house on Saturday and Sunday, accepted the best offer the next day. Closing done on the target date as scheduled. Heidi always responded on time whenever I had questions, she gives updates regularly when needed. I highly recommend Heidi to anybody who is looking for a realtor. Very knowledgeable, very professional, always happy to help. Experience matters. Sold my house more than my expectation.

Review written by my wife Michelle who worked with Heidi to sell a trust property:…read more "We had the absolute pleasure of working with Heidi Bonham with Better Homes and Gardens Real Estate Oak Valley, to sell our trust property, and I truly cannot recommend her highly enough. From start to finish, Heidi was exceptional. She went above and beyond in every aspect of the process, consistently finding ways to make what could have been a very stressful situation feel manageable and supported. Selling a trust property comes with its own unique challenges, and in our case, we were also navigating cash-for-keys agreements with multiple long-term tenants. Heidi handled this with professionalism, compassion, and incredible patience. One thing that really stood out was how much she genuinely cared about everyone involved. She even took the extra step of providing apartment rental listings to one of our tenants who had lived on the property for over 30 years. She did this entirely on her own time, without charging us or the tenants. Heidi was also very mindful and respectful of the sensitive family dynamics involved, especially considering some of the complexities with beneficiaries. She navigated everything with discretion, empathy, and a steady hand, which made a huge difference for us. She also came with an incredible network of resources and was always ready with trusted referrals for things like junk removal, gardening, and other property needs, which was immensely helpful. If you are looking for a realtor who is knowledgeable, responsive, compassionate, and truly invested in her clients, Heidi Bonham is the one you want. We are so grateful for her support and expertise throughout this entire process. Highly, highly recommend!".

Akita Management Services has been amazing to work with. From the beginning, their team has been…read moreattentive, organized, and incredibly supportive. They communicate well, respond quickly, and make everything feel effortless on my end. I've seen a big improvement in how smoothly my property runs since partnering with them. They take care of guests, handle any issues right away, and manage the day-to-day details with so much professionalism. It's clear that they genuinely care about both the property and the experience of everyone involved. I'm really grateful for the peace of mind they've given me. If you want a management company you can truly trust, Akita is the one. Highly recommended!!!

Extremely disappointing experience with Akita Property Management. We booked through Airbnb while…read moretraveling for our wedding. When we arrived to check in, the property had not been cleaned--every room was messy, the beds were unmade, and there was no electricity. When I tried calling for help, they stopped answering, and it appeared they had blocked my number. They then canceled our booking, leaving us without the accommodation we had arranged for our wedding trip. This caused unnecessary stress during such an important time in our lives. A clean property, working electricity, and responsive management are basic expectations. Based on our experience, I would not recommend booking with them.

Great experience can't recommend them enough. Everything was well done and honest and timely!!!read more

Did a survey for me. They arrived on time and provided great detail and follow up regarding the…read morework.

Darlene Noon is amazing! She placed us in our forever home, after helping us to sell our first…read morehome. It was a long journey of buyers falling through, and almost loss of our dream house. There were many times I just wanted to give up, but Darlene never quit. She worked so hard to find new buyers after numerous buyers fell through. She gave me space when I felt stressed, but continued to work hard in the background. It came down to just a couple weeks before we would lose our new house (a new build, that required a buyer for our old house in order for us to qualify) and we lost our buyer. I felt defeated, I told Darlene if we lost the new house, I wanted to take a long break from buying/selling. She continued to look for a new buyer, while staying in contact with the new build, desperately asking for more time extensions for us. We all thought it might be over, and then Darlene called and said she had another buyer, who loved our house. We received an offer the next day, and everything moved quickly after that. We closed on both houses simultaneously, on the day that was to be the end of our final time extension. We are so grateful that god placed Darlene in our lives. I don't think, anyone else would have had the patience, kindness, and determination that Darlene had. To say I recommend working with Darlene is an understatement, it is an honor to have Darlene represent you. Thank you Darlene for all that you did, and for never giving up.